“I ordered some flowers for a friend and they were not like I ordered and when I got in touch they said as I was not pleased that they would send some more that has not happened so only 3 stars”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear that a replacement bouquet has not been issued. We have arranged for this to be dispatched and this will arrive tomorrow with our apologies. Kind Regards - Bunches

Posted 4 years ago

“These flowers were sent for a special birthday , when I saw them was not very impressed, as the flowers were not the same length, the bokay of flowers were okay but not worth the money I spent on them, would not use again.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 4 years ago

“Usually every one I have sent flowers to , have been very pleased but this last time I was very disappointed in them. My friend sent a photo and I felt dreadful. Will not be sending any more.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“I ordered a bunch pf freesias which I thought would take minimal arrangement and would look pretty as in the illustration. There were at least 4 colours in the ones displayed online but inly 2 (white and yellow) in the bunch sent. Fortunately, there were yellow ones so at least they smelt nice.”

Helpful Report

Posted 4 years ago

“Looked a bit ssd for the money. Wished I’d gone and bought them myself from a shop I'd have had loads more”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 4 years ago

“On our last order the quality of flowers was quite poor. This wasn't a quantity issue it was quality. This was described by the recipient as embarrassing. They were for my sister's birthday and the best of the bunch lasted 4 days. She bought some from sainsburys the next day for a fiver to bunch up the vase and these are still there 2 weeks later.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“The flowers are absolutely beautiful but sadly the quantity wasn’t the best thought there could have been much more In there with the price”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear that you were unhappy with the quantity of flowers in the arrangement. We do provide a bouquet content on our webpage prior to the point of sale. If there were stem missing please pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“Easy to order delivered on time But flowers were not as fresh as expected. Roses had dead petals”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“The delivery arrived on time and well presented. However, the flowers were not as described. I ordered Berry Charm, described as lilac and purple carnations with lilac fresias. This was not the case - the bunch was overall extremely pink. Rather disappointing.”

Helpful Report

Posted 4 years ago

“The flowers look pretty now but not many of them for the money.”

Helpful Report

Posted 4 years ago

“Use Bunches a lot. Good value and usually happy with flowers. Florist choice was very disappointing. Emailed Bunches several weeks ago to inform them and have never received any response.”

Helpful Report

Posted 4 years ago

“Delivery was on time but the flowers looked a bit sad compared to the picture on the website.”

Helpful Report

Posted 4 years ago

“I believed it was next day delivery but they weren’t received until 4 days later. Flowers were beautiful but delivery poor.”

Helpful Report

Posted 4 years ago

“I have no idea whether the flowers ordered were as advertised or indeed when they were delivered. It would be helpful to be told when delivery had taken place and a photo of the flowers as they were sent.”

Helpful Report

Posted 4 years ago

“Ordered a bunch of flowers on Monday to be delivered Tuesday or Wednesday. Emailed them on Wednesday to say they hadn’t turned up and asked for a tracking number but no number was available. The flowers arrived Thursday.”

Helpful Report

Posted 4 years ago

“Efficient service but flowers received looked to have less content than the publicity photo.”

Helpful Report

Posted 4 years ago

“Pretty disappointed, ordered in what I thought was reasonable time, in fairness, it did state delivery was by Royal mail, flowers (and small gift) didn't arrive in time (for birthday). Will probably not use again.”

Helpful Report

Posted 4 years ago

“Not sure how good the flowers were as I have not heard from the recipient. Disappointed that I had to pay £1.99 delivery when free delivery was advertised.”

Helpful Report

Posted 4 years ago

“Fast delivery. Barely any flowers came as photographed and most were dead and squashed. Shame as otherwise they had potential”

Helpful Report

Posted 4 years ago

“Sadly the package arrived two days late which spoilt the impact of the flowers arriving whilst I was on hospital.”

Helpful Report

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews