“Ordered the hand tied Picasso as an anniversary gift. Quality of flowers wasn't great, not nearly as bright and stunning as the photo suggested. Plus a number of the buds didn't flower. Ordered an accompanying mini bottle of raspberry gin but not a good flavour. All in all a bit disappointed really.”

Helpful Report

Posted 5 years ago

“I received a rose from bunches as a gift. A voucher was enclosed and I used it to send flowers to a family member. I hope the flowers I sent last longer than my rose!”

Helpful Report

Posted 5 years ago

“Flowers ordered for delivery on a Saturday were not received until Monday. Selecting a delivery date was a waste of time.”

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Posted 5 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is usually based on a 1-2 working day delivery with 90% of gifts arriving on the date selected. However we have provided a link on our home page that advises the delivery may take an extra day due to the pressure Royal Mail are experiencing at present. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 5 years ago

“Service quick efficent dissapointed that not as many stems flowers as shown in picture they fitted in drinking mug - dissapointed as not cheap =wouldnt have bought if known =”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“I have used Bunches a few times and always been very pleased with the service. Unfortunately the last time i used them to send flowers to a friend for her 70th birthday the flowers arrived 2 days after the event. Although I realise this was due to the current situation, we were disappointed that it didn't make her special birthday a bit more special.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is usually based on a 1-2 working day delivery with 90% of gifts arriving on the date selected. However we have provided a link on our home page that advises the delivery may take an extra day due to the pressure Royal Mail are experiencing at present. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 5 years ago

“Booked flowers to go to an elderly relative in a nursing home, during the COVID19 lockdown. Having booked 3 weeks in advance, I had assumed we would get some sort of confirmation that our order had been processed ie dispatched (by Royal Mail I believe). We heard nothing so we were left wondering whether the flowers had actually been sent. We ended up having to contact the nursing home to check. They had been delivered - but I would have preferred some automatic confirmation of dispatch from Bunches - especially given we had arranged the order several weeks in advance.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry you have been disappointed with the delivery of your gift. We offer a free delivery service to help keep the costs down for our customers and we do explain this service is not traceable. We do offer a courier service for customers who wish to track their gift, this come with an additional charge. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards - Bunches

Posted 5 years ago

“I have always sent flowers to people so I have not seen the flowers. In June I ordered flowers for my daughter’s birthday she was shelding with me and the flowers were of poor quality. The positive outcome was the the flowers were replaced with better quality flowers When I complained.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear of your disappointment regarding this . We have taken a look into this and can see that you have been in contact with our Customer Support Team who have looked into this further and that this has now been rectified. Kind Regards - Bunches

Posted 5 years ago

“Flowers died within 4 days.”

Helpful Report

Posted 5 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with your shortly. Kind Regards - Bunches

Posted 5 years ago

“Liked the website but would have been nice to know they had been received OK 😊”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry you have been disappointed with the delivery of your gift. We offer a free delivery service to help keep the costs down for our customers and we do explain this service is not traceable. We do offer a courier service for customers who wish to track their gift, this come with an additional charge. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards - Bunches

Posted 5 years ago

“Initially looked lovely but after less then a week looking a bit worse for wear which is a shame”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“I thought the order process was very good but I feel the quality and value for money could have been better. The amount of stems for £18 was quite small, considering what you can get at the supermarket for the same price. As it was a gift I was a bit disappointed overall unfortunately”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 5 years ago

“Flowers have been good but have not been arriving on the Birthday date which is a shame my Mum was 92 last week & her flowers came a day after her Birthday so I didnt see them.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is usually based on a 1-2 working day delivery with 90% of gifts arriving on the date selected. However we have provided a link on our home page that advises the delivery may take an extra day due to the pressure Royal Mail are experiencing at present. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 5 years ago

“The recipient wasn’t home so flowers taken to a depot of some sort. This was closed due to COVID on numerous occasions. It would have been better to leave on the doorstep. I have used bunches many times over the years but won’t bother again. At least until COVID is over.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear the recipient was not available to accept the gift when the delivery was attempted. The delivery policy is that if the recipient is not available to accept the gift this will be taken back to the sorting office, after leaving a calling card that should be marked perishable. On some occasions if a safe place can be found to leave the flowers they may leave on the property, however this is at the discretion of the delivery driver and cannot be guaranteed. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards - Bunches

Posted 5 years ago

“I ordered the Rainbow Bunch and The flowers came with out the Gypsophila.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“I ordered the £16 12 carnations. The flowers were a bit scrawny - not what I expected given the glowing reviews. But they are lasting well. Delivery was not on the day booked but assume that's due to Covid.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. the delivery service that was selected on this occasion was our free delivery, this is a 1-3 working day delivery and your preferred date cannot be guaranteed. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 5 years ago

“Was disappointed with life span of the bunches I bought. Great online service. Fast order, delivery and great communication. So overall ok”

Helpful Report

Posted 5 years ago

“Good speedy service and flowers are nice”

Helpful Report

Posted 5 years ago

“Hello, thank you for the prompt delivery - however the cake was mushed and the packaging was slightly torn but it tasted okay. The cake was the only downside.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“Flowers were very nice but delivery was a day late. The flowers were for my sister to let her know I was thinking about her on the anniversary of her little girl’s death and I especially wanted them to arrive on that day. Unfortunately they did not arrive until the following day even though I had selected the correct delivery date.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is usually based on a 1-2 working day delivery with 90% of gifts arriving on the date selected. However we have provided a link on our home page that advises the delivery may take an extra day due to the pressure Royal Mail are experiencing at present. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 5 years ago

“As someone who has sent flowers using bunches I wish you would have a tracking system so the person sending them knows if they've arrived”

Helpful Report

Posted 5 years ago

Thank you for your review. We offer our free delivery service to help keep the cost down for our customers, this service is not a traceable service, however we do offer a courier service which provides tracking, this is comes with an additional charge. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards - Bunches

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews