“Beautiful bouquet of flowers, arrived exactly when it was supposed to, so quick delivery. within 5 days the flowers began to wilt & the jug I purchased extra leaks really bad so my mother in law couldn’t use it 😔”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“I was disappointed they weren't delivered on the day”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is usually based on a 1-2 working day delivery with 90% of gifts arriving on the date selected. However we have provided a link on our home page that advises the delivery may take an extra day due to the pressure Royal Mail are experiencing at present. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 5 years ago

“The peonies that we’re ordered arrived a bit battered and wilted. After some loving care they were slightly salvaged. They were also 2 days later than ordered even though they were ordered over a week in advance.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“This review largely concerns problems with the delivery courier (Royal Mail). This is the third time I've used Bunches to send flowers and previously delivery has occurred on the requested day and the flowers have been beautiful, no complaints. For my most recent order, however, for a relatives birthday delivery was attempted at 7am on selected date (Tues 23rd June). This is hardly a sociable time to deliver. However, the recipient was home and would have answered if more effort had been made i.e. knocking a bit louder! The instruction to leave with neighbours was also apparently ignored and flowers were taken away to postal depot, despite the box clearly stating goods were perishable. The recipient attempted to collect the parcel later the same day only to be told this wouldn't be possible as depot was closed and collection wasn't possible until 2 days later - on the 25th. When they were collected the flowers were in ok condition but were already fairly open and therefore didn't last as long in the vase. This really isn't acceptable for what was meant to be a birthday gift - causing stress and inconvenience for the recipient of the flowers and goods not in their best condition. I'd be wary about using Bunches again now as a result unfortunately.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent gift. We will be in touch with you shortly to resolve this. Kind Regards - bunches

Posted 5 years ago

“Two bouquets ordered disappointed with one of them but one was beautiful. Prompt delivery”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“Flowers arrived on time. However I have ordered from bunches before and been incredibly impressed with the longevity of the flowers. But this time they had wilted and died in a matter of a few days. Not as impressed as I have been in past orders. Hopefully this is a one off!”

Helpful Report

Posted 5 years ago

Thank you for your review. We are so sorry to hear that your blooms arrived looking disappointing, that's never what we want. We always hope to deliver happiness with our flowers. We take great care in preparing and packaging our bouquets so that they arrive to our customers in the best possible condition. We are sorry that this has not been the case on this occasion, If you could please get in touch with our team on flowers@bunches.co.uk with some more information we would be happy to take a look and make this right. Kind Regards - Bunches

Posted 5 years ago

“Delivery was on specified day, flowers looked great.. but unfortunately died a lot quicker and expected”

Helpful Report

Posted 5 years ago

Thank you for your review. We are so sorry to hear that your blooms arrived looking disappointing, that's never what we want. We always hope to deliver happiness with our flowers. We take great care in preparing and packaging our bouquets so that they arrive to our customers in the best possible condition. We are sorry that this has not been the case on this occasion, If you could please get in touch with our team on flowers@bunches.co.uk with some more information we would be happy to take a look and make this right. Kind Regards - Bunches

Posted 5 years ago

“I requested for my delivery to be made on a particular date and it did not arrive until the next day. Disappointing as it was for a birthday. There was no communication to say it would be delivered late and as I paid for guaranteed date delivery this was most unsatisfactory.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with your order number, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“The flowers I ordered for our friends’ 50th Wedding Anniversary were lovely but I was very disappointed that they didn’t arrive until late afternoon—I expected them to be delivered in the morning as I paid extra for courier service—special occasion flowers should arrive before 3:30 in the afternoon.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry you have been unhappy with your delivery time slot. We do explain that our courier service is between the hours of 8am-6pm. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards - bunches

Posted 5 years ago

“It wasn’t until after completing my purchase that you notified me of a likely delay to delivery for covid19 of 1 - 2 days. Since you knew there would be a delay & that the flowers were for a birthday on the 26th I would have expected you to send the flowers earlier to be assured they would arrive by the required date rather than arrive after the occasion as they did. Very disappointing performance on your behalf specifically as you knew there was likelihood of a delay. It is better to receive early rather than after the occasion especially as you had 2 weeks in order to prepare & send them. Definitely reconsidering future options contrary to Bunches due to this lack of foresight”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is usually based on a 1-2 working day delivery with 93% of gifts arriving on the date selected. However we have provided a link on our home page that advises the delivery may take an extra day due to the pressure Royal Mail are experiencing at present. The date the gift was ordered bears no relevance on when the gift is dispatched. As explained within our delivery terms the gift is dispatched 1 working day prior to your chosen date. We do recommend that if a specific date is required that you upgrade to our guaranteed delivery service. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 5 years ago

“It seems stupid to be asked to write a review of the flowers since I have not seen them, but they were delivered on the right date and my aunt says the freesias were beautiful, other than that I cannot comment. As far as who delivered them, how many days they took and whether they were damaged, you will have to ask the recipient.”

Helpful Report

Posted 5 years ago

“Some of the flowers were broken off, it must have happened during delivery etc”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“Usually good but one bunch recently arrived damaged and was reported but no refund has been forthcoming”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“Flowers arrived lovely but didn’t last long. Arrived Wednesday where wilting by Sunday. Never has this issue before”

Helpful Report

Posted 5 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with your shortly. Kind Regards - Bunches

Posted 5 years ago

“Box arrived in a terrible state, ( I had paid extra for courier service hoping that it would arrive in a good state ) luckly flowers were not damged to much, flowers lasted 3/4 days and died abit disappointed.”

Helpful Report

Posted 5 years ago

Thank you for your review We are sorry to hear the flowers arrived in a damaged box and didn't last the 7 days of freshness we guarantee them for. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 5 years ago

“Disappointed. Small bouquet of flowers expected a bit more for my money. Had to throw away after 4 days as they started dropping and the petals falling off.”

Helpful Report

Posted 5 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee them for. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 5 years ago

“My delivery didn’t turn I on time and as she didn’t no it was comming she wasn’t in and Royal Mail delivered and I had to have them redilverd and when she got them two days after that they had no water and want perfect”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“Two of the blooms were damaged and the rest did not last as long as we expected several drooped in 3/4 days. Otherwise bouquet was lovely and delivered as requested.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“Very disappointing as wrong flowers were sent!!!!”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“Nice enough flowers and arrived in time but not sure worth the money. My wife enjoyed them though.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews