Bunches.co.uk Reviews

4.7 Rating 202,815 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 202,815 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My cousin sent me a couple of photos of the flowers is bought her, and although they looked okay they were nothing special for almost £30. But the worst thing was that the message is written her wasn't sent by you, so that she had no idea who the flowers were from! You'd put Happy Birthday Wendy but left off mine and my husband's names, so she had an anxious few days ringing round to people to ask if they'd sent them, so that she could thank them. A really stupid error!”

Helpful Report

Posted 5 years ago

Thank you for your reply. We are sorry you have been disappointed with the message on the card. We can confirm that no names were listed on the card. We do send an email confirmation after the order is placed so that the order can be checked and amended if necessary. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards - bunches

Posted 5 years ago

“Great long-lasting flowers, great customer service, but now getting a bit too expensive. I send flowers less often, now, especially as the free chocolates were discontinued. Am also quite disappointed that they no longer have the small balloons on a stick as a gift option: one of mine lasted three years! I like the Posy Points, as they knock 50p - £1 or more of the final bill.”

Helpful Report

Posted 5 years ago

“I was disappointed to hear from my a granddaughter that the flowers that she received were Freesias, as I had, I thought , ordered carnations and roses. My second order was supposed to be the same but heard from my daughter that hers, although bright colours and she was delighted with them, were also not what was ordered. Why ? Do you rely on people being surprised and pleased to receive flowers that they do not tell the sender what actually arrived. 😋?”

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Posted 5 years ago

“The flowers did not look like the ones in the pictures at all”

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Posted 5 years ago

“During the pandemic I have been using bunches to send flowers and chocolates to my mother so she knows she is being thought of and to cheer her day. I have had nothing but praise from her for the quality of the flowers and the chocolates. However the last order arrived not in the usual quality packing and although the flowers were not damaged the card was water damaged and the chocolates were missing. The door stop photo was taken at an angle so as not to show the box appeared to have been opened and taped back up. I have emailed in regard to this order but so far have only had what appears to be an automated response. After such good service in the past this is a little disappointing.”

Helpful Report

Posted 5 years ago

“Ordering was easy and the delivery was efficient and on time. The overall effect of the bouquet was lovely and looked very ‘full’ compared to other flower deliveries I have tried before. The box they were delivered in ensured they arrived in a beautiful upright display, which was great. My only criticism is that several stems dropped their petals immediately after removing from the box - sunflowers and dahlias dropped a lot, which took the ‘shine’ off a bit when the bouquet was a gift. Furthermore, many of the flowers lasted less than a week.”

Helpful Report

Posted 5 years ago

“Have already written 2. Was disappointed with last bunch I sent”

Helpful Report

Posted 5 years ago

“I wasn't too impressed this time. May need to spend more next time for a fuller bunch.”

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Posted 5 years ago

“First time using, flowers were several day’s late for anniversary- missed it by 3 days unfortunately. Quite a small bunch and certainly not of same standard as other retailers I have used. Hard to beat bloom & wild.”

Helpful Report

Posted 5 years ago

“Delivery 3 days late , website did say could be 1 to 2 days delay not sure why as I sent something one day and delivered the next on time. Soilt the experience and meaning behind sending the flowers”

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Posted 5 years ago

“i have always used Bunches and have always found them to deliver first class flowers however on this occasion some of the rose blooms looked bruised in the photo my daughter sent me. Also they didn't last as long as normal which again was disappointing. They did however arrive on time for her birthday as I ordered them in plenty of time.”

Helpful Report

Posted 5 years ago

“Flowers arrived on due date but not sure they were as fresh as ones received in previous orders and did not therefore last as long.”

Helpful Report

Posted 5 years ago

“They were very pretty, my daughter was happy. I didnt think they were that brilliant .sorry. 😶”

Helpful Report

Posted 5 years ago

“Recipient appreciated flowers (carnations) but I understand they were fully out and not in bud as stated. Probably was the result of being in post. I understand they freshened up once they were put in water but don't know if they will last 14 days.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry you have been a little unhappy with your flower gift. We do offer a 14 days freshness guaranteed on our carnations, therefore if they do not fare, do not hesitate to contact us on flowers@bunches.co.uk. Kind Regards - Bunches

Posted 5 years ago

“As usual I used Bunches for a flower gift for my aging sister. She was pleased with the delivery but said that some of the flowers were droopy. Although she put them in water immediately,some did not survive, disappointed as it was her 82ndbirthday. She is shielding because of underlying conditions. In future, I will go for plants.”

Helpful Report

Posted 5 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with your shortly. Kind Regards - Bunches

Posted 5 years ago

“Disappointing when delivered, picture of the bouquet was misleading when compared to what you get. Much better value and quality from a supermarket.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 5 years ago

“Arrived on due date Flowers were nice if a little few for the price Fresh and smelled good”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you were a little disappointed with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 5 years ago

“We felt somewhat disappointed with the quantity although the quality was good. Sorry but not sure it was value for money !”

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Posted 5 years ago

“The service was good and delivery service was prompt. The flowers on the other hand were a bit disappointing! There were some that were already going brown and they didn’t last very long. For the price I would have got better at Tesco!”

Helpful Report

Posted 5 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee them for. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 5 years ago

“We ordered three floral bouquets in July from Bunches. One was for our friends wedding anniversary, one was to welcome home our son and daughter in law who have returned from living abroad and the third was for our son's mother in law's birthday. The latter two are living at the same address. The first two were delivered on time and were beautiful, we were delighted and so were they. The final gift, which was flowers with a small birthday cake has STILL NOT ARRIVED. It should have been delivered on 8th July. We are embarrassed and disappointed to say the least that it looked like we did nothing to celebrate our inlaws birthday. At the time of writing this matter hasn't been resolved as Bunches are still looking into what has happened.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear of your disappointment regarding this . We have taken a look into this and can see that you have been in contact with our Customer Support Team who have looked into this further and that this has now been rectified. Kind Regards - Bunches

Posted 5 years ago

Bunches.co.uk is rated 4.7 based on 202,815 reviews