Bunches.co.uk Reviews

4.7 Rating 201,312 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 201,312 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery was on specified day, flowers looked great.. but unfortunately died a lot quicker and expected”

Helpful Report

Posted 5 years ago

Thank you for your review. We are so sorry to hear that your blooms arrived looking disappointing, that's never what we want. We always hope to deliver happiness with our flowers. We take great care in preparing and packaging our bouquets so that they arrive to our customers in the best possible condition. We are sorry that this has not been the case on this occasion, If you could please get in touch with our team on flowers@bunches.co.uk with some more information we would be happy to take a look and make this right. Kind Regards - Bunches

Posted 5 years ago

“I requested for my delivery to be made on a particular date and it did not arrive until the next day. Disappointing as it was for a birthday. There was no communication to say it would be delivered late and as I paid for guaranteed date delivery this was most unsatisfactory.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with your order number, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“The flowers I ordered for our friends’ 50th Wedding Anniversary were lovely but I was very disappointed that they didn’t arrive until late afternoon—I expected them to be delivered in the morning as I paid extra for courier service—special occasion flowers should arrive before 3:30 in the afternoon.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry you have been unhappy with your delivery time slot. We do explain that our courier service is between the hours of 8am-6pm. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards - bunches

Posted 5 years ago

“It wasn’t until after completing my purchase that you notified me of a likely delay to delivery for covid19 of 1 - 2 days. Since you knew there would be a delay & that the flowers were for a birthday on the 26th I would have expected you to send the flowers earlier to be assured they would arrive by the required date rather than arrive after the occasion as they did. Very disappointing performance on your behalf specifically as you knew there was likelihood of a delay. It is better to receive early rather than after the occasion especially as you had 2 weeks in order to prepare & send them. Definitely reconsidering future options contrary to Bunches due to this lack of foresight”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is usually based on a 1-2 working day delivery with 93% of gifts arriving on the date selected. However we have provided a link on our home page that advises the delivery may take an extra day due to the pressure Royal Mail are experiencing at present. The date the gift was ordered bears no relevance on when the gift is dispatched. As explained within our delivery terms the gift is dispatched 1 working day prior to your chosen date. We do recommend that if a specific date is required that you upgrade to our guaranteed delivery service. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 5 years ago

“It seems stupid to be asked to write a review of the flowers since I have not seen them, but they were delivered on the right date and my aunt says the freesias were beautiful, other than that I cannot comment. As far as who delivered them, how many days they took and whether they were damaged, you will have to ask the recipient.”

Helpful Report

Posted 5 years ago

“Some of the flowers were broken off, it must have happened during delivery etc”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“Usually good but one bunch recently arrived damaged and was reported but no refund has been forthcoming”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“Flowers arrived lovely but didn’t last long. Arrived Wednesday where wilting by Sunday. Never has this issue before”

Helpful Report

Posted 5 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with your shortly. Kind Regards - Bunches

Posted 5 years ago

“Box arrived in a terrible state, ( I had paid extra for courier service hoping that it would arrive in a good state ) luckly flowers were not damged to much, flowers lasted 3/4 days and died abit disappointed.”

Helpful Report

Posted 5 years ago

Thank you for your review We are sorry to hear the flowers arrived in a damaged box and didn't last the 7 days of freshness we guarantee them for. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 5 years ago

“Disappointed. Small bouquet of flowers expected a bit more for my money. Had to throw away after 4 days as they started dropping and the petals falling off.”

Helpful Report

Posted 5 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee them for. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 5 years ago

“My delivery didn’t turn I on time and as she didn’t no it was comming she wasn’t in and Royal Mail delivered and I had to have them redilverd and when she got them two days after that they had no water and want perfect”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“Two of the blooms were damaged and the rest did not last as long as we expected several drooped in 3/4 days. Otherwise bouquet was lovely and delivered as requested.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“Very disappointing as wrong flowers were sent!!!!”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“Nice enough flowers and arrived in time but not sure worth the money. My wife enjoyed them though.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 5 years ago

“Got the flowers as a gift for a friend and although they turned up beautiful was slightly disappointed as they died after just a couple of days.”

Helpful Report

Posted 5 years ago

“Orderred flowers, a card plus a little cake however the cake did not arrive in the package.”

Helpful Report

Posted 5 years ago

Thank you for your review. We a very sorry to hear the cake was missing from your order, this is very disappointing. We will be in touch with you very soon to resolve this with you. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards - Bunches

Posted 5 years ago

“:( flowers were beautiful on arrival but after 2 days they had all gone over, so sorry but will not be ordering again”

Helpful Report

Posted 5 years ago

“I didn’t receive the flowers so I cannot comment on the most important thing which is their quality. However the ordering side of things was excellent.”

Helpful Report

Posted 5 years ago

“I ordered the flowers with the little butterflies plus a purple based bouquet. Firstly, the order was only available for deliver on one particular day and it didn't even arrive on that day! The 2nd order did at least arrive on time. The first order, from the photo, you assume it arriving with the different flowers in separate packs with water. Nope, mine arrived all in one bouquet...late.....the flower food had burst all over the flowers, no water and the flowers, over one week later look absolutely nothing like the photo. The 2nd delivery looks a pathetically small bouquet of flowers, again altogether and no water. I also order a watering can rose which was lovely, until I noticed it's completely covered in greenfly plus other crawlies. Not impressed at all. The only reason I used this site was the ease and ability to view what you're buying, or so I thought. I won't be buying again.”

Helpful Report

Posted 5 years ago

“I was rather disappointed that even though I ordered flowers on a Wednesday for delivery on a Saturday, they only arrived on a Monday. I have had next day delivery from another company but liked the choice from you.”

Helpful Report

Posted 5 years ago

Bunches.co.uk is rated 4.7 based on 201,312 reviews