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Bunches.co.uk Reviews

4.7 Rating 202,815 Reviews
92 %
of reviewers recommend Bunches.co.uk
4.7
Based on 202,815 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
Read Bunches.co.uk Reviews

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Lovely bunch of flowers though a little smaller then I thought they would have been, but very happy with them. Unfortunately delivery company left the parcel at wrong flat, only found once I had email saying they were delivered and check with neighbours. Once found the box was also damaged. Unsure if to use again because of the delivery.
Helpful Report
Posted 5 years ago
Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches
Posted 5 years ago
birthday girl sent me a photo of flowers , did not look very good
Helpful Report
Posted 5 years ago
Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches
Posted 5 years ago
I have always felt satisfied with the feedback from participants when I have sent flowers by yourselves. However this time I detected the lady concerned not particularly thrilled. I saw them a day or two after delivery and I must say I was not too thrilled either. Chocolates were good
Helpful Report
Posted 5 years ago
Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches
Posted 5 years ago
Thought the bouquet was a little small for the price.
Helpful Report
Posted 5 years ago
Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches
Posted 5 years ago
The flowers were beautiful on arrival but have withered very quickly and are almost ready to be binned a few days later. Disappointing tbh.
Helpful Report
Posted 5 years ago
Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee them for. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches
Posted 5 years ago
Delivery late so they missed an important birthday. I did email to ask where they were and received a bit of a poor reply. No refund or discount offered at all. I understand if delivery is a day out but not 3. Very disappointed.
Helpful Report
Posted 5 years ago
Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is usually based on a 1-2 working day delivery with 90% of gifts arriving on the date selected. However we have provided a link on our home page that advises the delivery may take an extra day due to the pressure Royal Mail are experiencing at present. Please accept our apologies for any disappointment caused. Kind Regards - Bunches
Posted 5 years ago
The flowers were delivered beautiful and fully bloomed! There was a delay of 2-3 days from my choosen date, so missed the occasion, but once delivered they were wonderful!
Helpful Report
Posted 5 years ago
Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is usually based on a 1-2 working day delivery with 90% of gifts arriving on the date selected. However we have provided a link on our home page that advises the delivery may take an extra day due to the pressure Royal Mail are experiencing at present. Please accept our apologies for any disappointment caused. Kind Regards - Bunches
Posted 5 years ago
Little disappointed however I am judging by a photograph sent by the recipient. Guess I thought this would be an arrangement not cut flowers in a box with separate vase.
Helpful Report
Posted 5 years ago
Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches
Posted 5 years ago
The flowers did not bloom Not so good. Would have been beautiful if they had apparently
Helpful Report
Posted 5 years ago
Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with your shortly. Kind Regards - Bunches
Posted 5 years ago
I chose a brightly coloured orange and yellow tropical bouquet. It arrived on the correct day, and recipient really liked them, but they weren't as I expected and didn't look half as nice as the photo on the website.
Helpful Report
Posted 5 years ago
Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches
Posted 5 years ago
Disappointed in size of bouquet very small Arrived on day
Helpful Report
Posted 5 years ago
Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches
Posted 5 years ago
I'm not massively impressed to be honest. I paid £20 for a bunch of flowers that would have been £27 without a discount code. What turned up I could have bought in the supermarket for less than a fiver. The gesture of them being delivered by post was a good one, but the value for money was rubbish.
Helpful Report
Posted 5 years ago
Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches
Posted 5 years ago
I was slightly disappointed by the size of the bouquet . Flowers were pretty though
Helpful Report
Posted 5 years ago
Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches
Posted 5 years ago
I have used bunches for sending a flowers for a number of years until this time the service was great. I understand about coronavirus and delays but flowers didn’t arrive on time and where not up to the usual standard I have come to expect. Sadly I will most likely go back to buying in town.
Helpful Report
Posted 5 years ago
Thank you for your review. We are so sorry to hear that your blooms arrived looking disappointing, that's never what we want. We always hope to deliver happiness with our flowers. We take great care in preparing and packaging our bouquets so that they arrive to our customers in the best possible condition. We are sorry that this has not been the case on this occasion, If you could please get in touch with our team on flowers@bunches.co.uk with some more information we would be happy to take a look and make this right. Kind Regards - Bunches
Posted 5 years ago
Sadly I ordered for a young lady as her mother’s first year passing and it didn’t arrive when stated so disappointed as it was a whole day late which then cost me more as I needed to go buy something else for the day it was supposed to be here.
Helpful Report
Posted 5 years ago
Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is usually based on a 1-2 working day delivery with 90% of gifts arriving on the date selected. However we have provided a link on our home page that advises the delivery may take an extra day due to the pressure Royal Mail are experiencing at present. Please accept our apologies for any disappointment caused. Kind Regards - Bunches
Posted 5 years ago
My recipient was very pleased with her bouquet. However, I’m not sure when they arrived as it appears I had opted for a free Royal Mail delivery who could not guarantee when they would arrive. I had not realised this as when I had ordered them previously I thought Bunches delivered themselves pretty well on the day with no extra cost. It seems they charge 5.99 delivery now, or as I say, Royal Mail which is free, but a bit haphazard on delivery.
Helpful Report
Posted 5 years ago
Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is usually based on a 1-2 working day delivery with 90% of gifts arriving on the date selected. However we have provided a link on our home page that advises the delivery may take an extra day due to the pressure Royal Mail are experiencing at present. Please accept our apologies for any disappointment caused. Kind Regards - Bunches
Posted 5 years ago
The flowers were OK, but the majority of them was already open and was alot smaller than on the photo. They are nice, but for the money I paid i expected more looking at the photos, but I'm guessing they use smaller vases so the pictures look better.
Helpful Report
Posted 5 years ago
Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches
Posted 5 years ago
Not the best of your flower deliveries. Arrived on time. Sunflowers great. Vase great. Infill white flowers very poor quality, dropping petals immediately.
Helpful Report
Posted 5 years ago
Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches
Posted 5 years ago
Received on time, but didn't look like the picture at all. Had more of the cheap flowers.
Helpful Report
Posted 5 years ago
Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches
Posted 5 years ago
The flowers arrived well packaged and on time and looked fabulous! Unfortunately within 4 days they had all drooped and had to be thrown away!
Helpful Report
Posted 5 years ago
Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with your shortly. Kind Regards - Bunches
Posted 5 years ago
Bunches.co.uk is rated 4.7 based on 202,815 reviews