Bunches.co.uk Reviews

4.7 Rating 199,736 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 199,736 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sadly the recipent did not receive the dry flower arrangement. Apparently the courier left the item outside a door (photo was provided but no door number was shown). Was very dissapointed as the person it was destined for is severely disabled and would have managed to get to the door had the courier knocked,”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent delivery. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 1 year ago

“I ordered 2 bunches of flowers one arrived satisfactorily The other was repackaged and the flowers crushed Thankfully the receiver tracked the parcel and bunches did send another very beautiful bunch for which I was most grateful”

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Posted 1 year ago

“I was very disappointed by what we received compared to the picture of what I thought i was ordering. There were less roses, less freesia and less of the other flowers than shown. I felt very upset about what my mum received for mothers day!”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 1 year ago

“No vase delivered as ordered. Not many flowers in bunch . Very disappointed.”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear the vase was missing from your gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 1 year ago

“Day late and half of flowers snapped off in transit so had to put into two different vases, normally very good.”

Helpful Report

Posted 1 year ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with you shortly. Kind Regards - Bunches

Posted 1 year ago

“I’m a bit disappointmented with the quality of these flowers, they started wilting and browning the day after I got them delivered”

Helpful Report

Posted 1 year ago

“The roses didn’t last for 2 days the lilies didn’t even open up very disappointed specially that this wasn’t a cheap bouquet”

Helpful Report

Posted 1 year ago

Thank you for your review. We are so sorry to hear that your blooms arrived looking disappointing, that's never what we want. We always hope to deliver happiness with our flowers. We take great care in preparing and packaging our bouquets so that they arrive to our customers in the best possible condition. We are sorry that this has not been the case on this occasion, If you could please get in touch with our team on flowers@bunches.co.uk with some more information we would be happy to take a look and make this right. Kind Regards - Bunches

Posted 1 year ago

“Not happy most didn't open and as they were a gift, took pictures to show wont be buying from these again”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. However, we can see that you have been in touch with our customer support team and this issue has now been resolved. Kind Regards - Bunches

Posted 1 year ago

“Not deliverd on time and not in good shape”

Helpful Report

Posted 1 year ago

“My proof of delivery is a photo of the box leaning against a closed front door, which I recognise. However given that is well known that parcels are regularly taken if left in full view I have no way of knowing if the flowers were received. They were sent as a complete surprise and as an apology for missing a birthday. The recipient has not contacted me therefore I can only assume they were not received. I obviously cannot comment on the flowers, I would rather have paid for undelivered flowers, at least I would have been sure of the situation. I personally would never use Bunches again.”

Helpful Report

Posted 1 year ago

“Delivery failed. Delivered to an address 4 miles away.”

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Posted 1 year ago

“I bought flowers for my mum but after 2 days the roses were dying”

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Posted 1 year ago

“Royal mail let you down turned up a day after the delivery window flowers were just OK at this point”

Helpful Report

Posted 1 year ago

“I inadvertently put the wrong address on the order. The flowers never arrived but the address doesn't exist so have no idea where they went.”

Helpful Report

Posted 1 year ago

“Didn’t get delivered when it should have been even though got tracking from post office to say it would be delivered so contacted bunches and didn’t get much help at all. Then when received by my daughter this was packaged in valentines type wrapping even though it was under birthday flowers and you can only see a picture of the flowers online so my daughter and I were surprised at the wrong type packaging.”

Helpful Report

Posted 1 year ago

“What arrived looked absolutely nothing like the pictures and even after a few days once the buds had bloomed, the bouquet still didnt look anything like the picture. Very disappointed as it was for Mothers Day.”

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Posted 1 year ago

“I ordered flowers for a very dear friend aged 93 years. So disappointed not at all up to scratch. Definitely will not use Bunches again they are certainly not up to scratch.”

Helpful Report

Posted 1 year ago

“Lovely product, however, completely disappointed with the service. I bought the flowers to be dlivered on mother s day for them only to arrive 2 days later”

Helpful Report

Posted 1 year ago

“Upon opening the outer box, some flowers were found damaged, and the additional gifts to accompany the flowers - the celebration cake had been places beneath the flowers and the wrapper broken thus causing the cake to be contaminated. Overall, very unhappy with the order and will not be ordering from this firm again”

Helpful Report

Posted 1 year ago

“Ordered Iris and Freesias as part of a mothersday gift for my wife. What I received bore no resemblance whatsoever to the Bunches website image of these so-called blooms (image obviously photo shopped). The contents of the box were dehydrated and looked as though they had been driven over and then reversed over. Even 24 hours in water did not revive them. Website image is misleading as as to amount of flowers contained in the bunch also. COMPLETELY DISGUSTED. Will never use Bunches again. Customer services not interested. Waste of time.”

Helpful Report

Posted 1 year ago

Bunches.co.uk is rated 4.7 based on 199,736 reviews