“Raise complaint due to delayed deliver and sent to wrong address. No action said its not their fault”

Posted 9 months ago

Thank you for your review. We are sorry that your gift did not arrive before 5pm. We do advise in our delivery terms that our gifts are delivered up until 6pm. As the business was closed, the gift was left with a neighbouring property as explained when you contacted our customer support team. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards Bunches

Posted 9 months ago

“Very disappointed and not as shown on website”

Helpful Report

Posted 9 months ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 9 months ago

“Bouquet was tiny, hardly any flowers , not the amount specified at all, arrived a day later than they should have and three of the flowers were broken. Not worth the money at all. Will not use them again.”

Helpful Report

Posted 9 months ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 9 months ago

“I ordered a plant for my friends birthday.It was in a container with a nice selection of other fauna .It was left at the door & when she opened it she said the container was upside down and dirt all over .She had to replant everything which was a bit messy.”

Helpful Report

Posted 9 months ago

“Very disappointed with the amount of flowers and delivery the day after I expected. Willl not use again or recommend to others .”

Helpful Report

Posted 9 months ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our Tracked 24 service is based on a 1-2 working day delivery with a 95% chance of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 9 months ago

“Delivery late, flowers not as shown in photo and flowers only lasted 3 days before wilting. So disappointed and customer service team could not have been less helpful. My late father used to use Bunches all the time which is why I chose them for a delivery to my mum - I won't make that mistake again.”

Helpful Report

Posted 9 months ago

Thank you for your review. We are sorry to hear that you have been unhappy with our service. We can see that you contacted us about the delivery of the gift and we informed you that the service selected was our 1-2 day delivery, we did also mention if there were any further problems with the order, not to hesitate to contact us again. If you would therefore like to pop an email over to us with the order number we can then review this further for you. Kind Regards Bunches

Posted 9 months ago

“Sending flowers for a birthday present they need to arrive on the day not be late so I consider the gift as a waste of money”

Helpful Report

Posted 9 months ago

Thank you for your review. Having reviewed this order, we can see the flowers arrived on the date selected at the point of purchase. If you wish to discuss this further, you can contact us on 01623 750 343. Kind Regards Bunches

Posted 9 months ago

“Flowers were delivered a day late so I ended up buying flowers form the shop on my wedding anniversary.”

Helpful Report

Posted 9 months ago

Thank you for your review. We are sorry you have been unhappy with the delivery of your gift. We can see that you have been in touch with our customer service team about this issue. We can see a delivery was attempted on two occasion within our given time frames, however, no one was available to accept the gift. We can see that the flowers were then delivered the following day. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards Bunches

Posted 9 months ago

“I was extremely disappointed 😢 in the delivery I had sent to my daughter from her 7 year old son. The so called large bunch of flowers with chocolates which cost over £29 all she got was 14 carnations and a card absolutely diabolical value for money. I will not use you again”

Helpful Report

Posted 9 months ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. However, we can see that you have been in touch with our customer support team and this issue has now been resolved. Kind Regards - Bunches

Posted 9 months ago

“Looked nothing like the photo. Very disappointed for the price. And came on the wrong day”

Helpful Report

Posted 9 months ago

“1 star because can't give 0 !!!! Absolutely dumbfounded by the recent purchase and the customer service reply to the latest bunch I purchased. The flowers looked lovely on their website so I ordered as past experience been good. But f*** me what an absolite shambles this time. Apparently from customer services reply I am meant to be a florist to make the bunch of flowers I purchased look like their photo. They literally sent me 11 flowers (as stated on their site) but they didn't state that was all I was getting and that it would look like absolute dog poo when I put it in the vase at home. Customers service only reply is to say my vase is too big and that I need to arrange the flowers myself to make them look better. A fully trained florist would do well the make my purchase look better !!!”

Helpful Report

Posted 9 months ago

“I ordered birthday flowers and paid extra for a larger display. However my mother although thankful, felt that the flowers were very small and with very few flowers. I'd hate to think What the regular bunch would look like.”

Helpful Report

Posted 9 months ago

“They Missed delivery date so my gf had no flowers on her birthday”

Helpful Report

Posted 9 months ago

“Did not arrive on the date it was supposed to flowered arrived ruined”

Helpful Report

Posted 9 months ago

“I didn’t think the flowers were as good as other online florists I’ve used”

Helpful Report

Posted 9 months ago

“I will never recommend Bunches to anyone: I ordered a bunch of flowers for an older lady who lives in Kensington. The flowers never got delivered nor did Bunches send a message to tell the reason or to apologize. Waste of a lot of money.”

Helpful Report

Posted 10 months ago

“Very disappointed with the lack of and quality of flowers. Poorly arranged. Super market flowers would have been better, could have got nearly 3 bunches for the price too and I had a discount code included.”

Helpful Report

Posted 10 months ago

“Not impressed! Gave the company 6 days notice and still arrived a day late for a 91st birthday !”

Helpful Report

Posted 10 months ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. The Royal Mail 24 service is based on a 1-2 working day delivery with 95% of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 10 months ago

“Didn't arrive on specified day (Mother's birthday). Won't be using again.”

Helpful Report

Posted 10 months ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our Tracked 24 service is based on a 1-2 working day delivery with a 95% chance of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 10 months ago

“As much as I dislike giving bad reviews I ordered these flowers from you on recommendation for a friend who is going through a tough time, and thought they would make her smile. I asked her to send me a picture as she seemed pleased that I had taken time to send her some flowers to cheer her up . Well I’m sorry to say I was disappointed with what I saw. A few carnations and a sprig of greenery with white flowers. I could have got much more from my local supermarket. I realise I have to take delivery into consideration but I was not impressed with my purchase. I did look at your website for a review page but could not find and I suppose I should have rang , but thought I would not get any response. I await your reply in anticipation. Regards Mrs Ninnis”

Helpful Report

Posted 10 months ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 10 months ago


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews