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Bunches.co.uk Reviews

4.7 Rating 189,632 Reviews

92 %

of reviewers recommend Bunches.co.uk

Company Reviews

Product Reviews

4.7

Based on 189,632 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £20.75. Bunches have successfully delivered over 10 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A photograph of flowers sent to my friend recently left me less than impressed and more than a little upset. A £2.50 bunch of carnations I purchased at Asda were far superior. As someone who has used Bunches for several years I am sorry to say I will now look elsewhere for my floral gifts.”

Posted 10 months ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 10 months ago

“I bought a bouquet for a friend who was directing a school show. When it came it was tiny and would hardly fill a vase. I had to run out to the coop to buy more flowers to pad it out a bit. I'm so glad I ordered it for the day before or I'd have had no time.”

Posted 10 months ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 10 months ago

“Did not deliver and kept the money I ordered for delivery to a hospital it was never delivered”

Posted 10 months ago

Thank you for your review. We are sorry that the recipient did not received their gift. Having spoken with you we can see that you had provided an incorrect address. As the flowers had been dispatched in accordance with the information provided at the point of sale, we cannot be responsible for the flowers not being received by the correct recipient. Kind Regards Bunches

Posted 10 months ago

“Very disappointed with the flowers received compared to the picture shown on the website. Would never use the company again nor recommend to anyone.”

Posted 10 months ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 10 months ago

“Very disappointed with my order. Not the large size I ordered. Very flat looking and sparse. I have used bunches for years without any complaints.”

Posted 10 months ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email and image of the flowers over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 10 months ago

“The web page had an illustration of the more expensive version of the bunch of flowers, with the price of the cheaper version. Is this even legal? Unfortunately I noticed too late.”

Posted 10 months ago

Thank you for your review. We can confirm that the image of the bouquet that was purchased is the correct bouquet. As advised on our webpage the flowers are sent in bud, therefore the image online would look fuller than the bouquet received until all the blooms have opened. We show the image in full bloom to show our customers what the bouquet can look like once arranged and given time to bloom. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards Bunches

Posted 10 months ago

“Useless website couldn’t lock in to addressee’s”

Posted 10 months ago

Thank you for your review. We are sorry to hear you have been disappointed with our website. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 10 months ago

“The flowers arrived on time, however, we received flowers that were the wrong colour. They were not the Danson purple like in the photo and instead were pink. Disappointed, as we have used Bunches before and the flowers were lovely. We will not be using them again.”

Posted 10 months ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email and an image of the flowers received over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 10 months ago

“I ordered x2 bunches of flowers to be deliver to 2 different addresses. First time inused Bunches, I will not be using them again. Flowers looked really bad, was mostly stems and leaves hardly any flowers. It looked NOTHING like the pictures. I wouldn't recommend or use Bunches again. Very disappointed to say the least.”

Posted 10 months ago

“The flowers were nothing like what I ordered. The bouquet was much much smaller than depicted on the website. Very disappointed and will not be ordering again.”

Posted 10 months ago

“No card enclosed with the message I had composed before checkout so the recipient had no idea who had sent them. NOT HAPPY”

Posted 10 months ago

“I was very disappointed with the flowers these were a gift. I ordered a large bunch and when arrived it was a very small arrangement. They only latest a few days. I won't be recommending Bunches to family and friends.”

Posted 10 months ago

“Not what the picture looked like, of the flowers that I ordered for my daughters birthday, very disappointed as I feel I could have picked up a better bunch in the local garage for less than £10. Will not be using them again. J Doughty.”

Posted 11 months ago

“Very disappointed , flowers arrived two days late , and looked tired and limp , will not be using again”

Posted 11 months ago

“This is the first time I have used this company but other reviews seemed good. I asked my daughter what the flowers were like that I sent her and this is her reply 'Umm I’m afraid I almost complained on your behalf but didn’t in the end. The roses were all brown and curled up at the edges and never opened, they just died. And of all the Lillies only one opened after a week and by that point the rest of it was well past it. But it’s the thought that counts!' So unfortunately not a good experience.”

Posted 11 months ago

“I wasn’t happy with my order. Some of the flowers were falling off the stem. For the price paid I would have expected the flowers to look like the ones in the advertising photos.”

Posted 11 months ago

Thank you for your review. We are so sorry to hear that your blooms arrived looking disappointing, that's never what we want. We always hope to deliver happiness with our flowers. We take great care in preparing and packaging our bouquets so that they arrive to our customers in the best possible condition. We are sorry that this has not been the case on this occasion, If you could please get in touch with our team on flowers@bunches.co.uk with some more information we would be happy to take a look and make this right. Kind Regards - Bunches

Posted 11 months ago

“Overpriced and totally underwhelmed by the size of the arrangement once the stems were placed in a vase. Will never buy again.”

Posted 11 months ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 11 months ago

“The bunches shown online were much bigger and fuller than the one that was delivered. I was very disappointed when I was sent photos from the person that received them.”

Posted 11 months ago

Thank you for your review. We are sorry to hear that you have been disappointed with your gift. Our bouquets are displayed online alongside a full description of what is included. The majority of our flowers are sent in bud to maximise vase life and limit damage during their journey. If having checked the bouquet content anything was missing, please pop an email over to us at Flowers@bunches.co.uk and we can review this further. Kind Regards Bunches

Posted 11 months ago

“I was disgusted to be honest with the flowers! I was away for our anniversary! And when I saw the pictures off the gift.. I was disgusted! I have used you before many times and been satisfied.. But this time…. NO! Especially for not being present on our anniversary!”

Posted 11 months ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 11 months ago

“I have been using Bunches for quite a few years now, but was bitterly disappointed in what my mother received for her birthday. I have been away on holiday, so I've only now been able to write my review. I ordered 25 stems of Fresia's, as this is my mother's favourite flower. They were delivered on time on 22nd May 2023, and the external packaging was in really good order. The upsetting part came when my mother opened the box up. My mother is 77 years old, and described the flowers as "resembling something that has been booted around a warehouse floor" or "flowers that had been prepared by an apprentice Morticia Addams". The stems were broken, 12 of them snapped at the head, the flowers looked filthy, and were not placed in the box all the same way as usual. They were all over. Usually there is some plant food, with a card telling you how to look after the flowers. There was nothing with this delivery. My mother also remarked the envelope which her birthday card came in looked dirty, grubby and as if it had been screwed up to be thrown away. There was a part imprint on the envelope from a dirty sole. My mother managed to save just six stems, and these died three days later, making the whole experience an omnishambles. My mother takes great pleasure in receiving her flowers on special occasions, but there was no pleasure to be had on this occasion, just embarrassment for me.”

Posted 11 months ago

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Bunches.co.uk is rated 4.7 based on 189,632 reviews