“Unfortunately my friend is still waiting for her flowers despite the tracking log saying they've been delivered! Should have arrived yesterday.”

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Posted 10 months ago

“Order changed and then delivered without a note saying who flowers were from.”

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Posted 11 months ago

“The horrible flowers have nothing to do with the photos, the flowers are not pretty nor do they arrive well”

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Posted 11 months ago

“My order wasn’t delivered and it took days to sort it out”

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Posted 11 months ago

“Not happy I really wanted to do something very nice for my sister and paid so much money and it was a small bouquet and you can buy that at tescos for £10.”

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Posted 11 months ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 11 months ago

“Although flowers were good quality and colourful, there weren’t very many of them. The worse thing about the bouquet that I ordered to cheer a friend up was that I ordered them and was told that they would either arrive the next day or day after. Well they arrived the day after at 2157!!! A delivery driver turning up at that time of night did nothing to cheer my friend up!!”

Helpful Report

Posted 11 months ago

Thank you for your review. We are sorry that you have been unhappy with the delivery of your gift. Having reviewing this, we can see the flowers arrived on the date expected, however, this should have been delivered by 6pm and we can certainly understand your disappointment with the time they were delivered. We will pop you an email over regarding this. Kind Regards Bunches

Posted 11 months ago

“I ordered a Pink Azalea birthday plant for my mum. I had sent her the same one last year. It arrived and my mum told it was red. My mum hates red flowers. I contacted the company, they told me it was not red and they don’t stock red, and they did not offer to make it right? I responded with I will it be ordering with them again. ( I have been a customer since 2019) Very disappointed.”

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Posted 11 months ago

“Won’t be using this company again. Flowers weren’t delivered on the requested date and the recipient said they were squashed and droopy when they arrived.”

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Posted 11 months ago

“2 bunches of my flowers have died before 3 days WHY I spent good money expecting value for money but I didn't”

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Posted 11 months ago

“Very thin ,several broken,a waste of money”

Helpful Report

Posted 11 months ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 11 months ago

“Flowers looked way bigger and more impressive on the photo- false advertising. I didn’t expect them to look exactly alike, but I was in for a shock when I saw them. They’re pretty flowers but you could get the same for half the price at any supermarket. Wouldn’t purchase again. Wouldn’t refer a friend.”

Helpful Report

Posted 11 months ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 11 months ago

“Not impressed… nothing like the picture of flowers that I ordered.”

Helpful Report

Posted 11 months ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 11 months ago

“Very disappointed with my recent order experience with Bunches. I placed a order for a friends birthday. That was straightforward and it arrived on the day requested, letting me know the progress along the way. However what I ordered, wasnt the flower arrangement I chose and there weren't as many flowers!! My friend kindly did what customer service requested - sending a photograph and counting the stems of the flowers and neither she or myself have had a reply!! It's been a week now. I've previously used Bunches, on my Mother's behalf for her friends, but of course we have never seen what they've actually received.”

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Posted 1 year ago

Thank you for your review. We are sorry that you have been unhappy with your gift. We can confirm we replied to the communication we received on 24th April. If you would like to review this and reply. Kind Regards Bunches

Posted 11 months ago

“Lasted about a week”

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Posted 1 year ago

Thank you for your review We are sorry to hear tto hear you have been unhappy with the life of the flowers received. We do advise on our website that this particular bouquet offers 7 days of freshness Kind Regards - Bunches

Posted 11 months ago

“Unfortunately I wasn’t overly impressed with the flowers that I had bought for a relative at all. They looked nothing like the photo, I understand that they were still in Bude to allow a longer vase life but this bunch of flowers looked like something I could have picked up from Tesco for £2.99, not £23 worth!! Would not recommend!”

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Posted 1 year ago

“Very poor , nearly all pink. Disappointed”

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Posted 1 year ago

“Very disappointed in them overall . Didn’t last long and not worth the money for what you get”

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Posted 1 year ago

“Very disappointed”

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Posted 1 year ago

“we never received the delivery. When we email them about it, no one answered. Really dissapointing”

Helpful Report

Posted 1 year ago

“I had to speak to a member of staff regarding my order, she was extremely unhelpful, not what I expected from a company that has to rely on internet business”

Helpful Report

Posted 1 year ago

We are very sorry that you have been unhappy with our services. s explained when you contacted us, the address you provided was not registered with Royal Mail. We understand the recipient may have lived at the address for many years, however, as this was not registered we need to make you aware of this and the consequences of a failed deliver, if the driver was unable to locate the property. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards Bunches

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews