“I have tried quite a few times but not able to place my order so I am very frustrated I don't think I will bother with you again”

Helpful Report

Posted 7 months ago

“I was disappointed in the quantity of the flowers to be honest. There wasn't as many flowers as that that was shown on the image. They were for a gift so haven't seen them in person but the photo I was sent, wasn't as thick or as full as I expected.”

Helpful Report

Posted 7 months ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 7 months ago

“I don’t feel that the flower pot and plant was worth the amount I paid. I wouldn’t buy again. It was for my mother in law’s birthday”

Helpful Report

Posted 7 months ago

Thank you for your review. We are sorry that you are not happy with your gift. We do provide a full description of the plant and the pot it would arrive in. We do try to send our plants in bud as much as possible, therefore, the plant should see a few more blooms. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards Bunches

Posted 7 months ago

“Bouquet was nothing like the picture online , ordered for the vibrant colours but the flowers received were dull colours. Told to wait til the orchids opened but still unimpressed”

Helpful Report

Posted 7 months ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 7 months ago

“This was for my wife's wedding anniversary - the three roses died on the second day and I do not believe the overall bouquet was good value for money - I will not be using Bunches again.”

Helpful Report

Posted 7 months ago

“In the picture it looks like a nice big bunch but was a disappointment due to the lack of flowers”

Helpful Report

Posted 7 months ago

“Bunches do provide nice bouquets but, unfortunately, they rely on their "trusted couriers" (one of which is Royal Mail) to deliver the order. I fell foul of this arrangement when I ordered a bouquet as an anniversary gift to my wife. Instead of the flowers arriving at some time during the day of the anniversary, they did not reach their destination until late the day after. On other occasions when I have used Bunches, the flowers have arrived on the expected day, albeit not always in the morning. For future time-sensitive gifts, I shall switch to a vendor that offers a courier service.”

Helpful Report

Posted 7 months ago

Thank you for your review. We are sorry to hear that your gift did not arrive on your chosen date. We can see that you opted for our Royal mail tracked delivery; this service comes with a 95% chance of the gift arriving on the date selected, however, this is not a guarantee and sadly it may arrive the following day. We can see on this occasion the gift was delivered a little after 3pm on the 2nd day. We do offer a guaranteed delivery service for customer who require a specific date. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards Bunches

Posted 7 months ago

“Although flowers arrived on the right day and the actual quality of the flowers was good I was disappointed at the amount of stems considering I paid quite a bit extra for a “Mega” sized bunch. I don’t think that 18 stems quite fit the mega size perception.”

Helpful Report

Posted 8 months ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 7 months ago

“Very disappointed. Took nearly a week to be delivered. I visited the person that I sent them to on the 31.8.23, to see a sad looking bunch, that she had no idea who they were from, as the card had not been included. These were a thank you to someone who had helped someone dear to me, and the gift meant a lot.”

Helpful Report

Posted 8 months ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 7 months ago

“Not very happy. Delivery was late on day after my anniversary. For the price there were not many flowers at all. On the positive flowers we're fresh and good quality. Just not many of them.”

Helpful Report

Posted 8 months ago

“Arrived a day late,box left at gate although recipients in all day, box opened and damaged. Not to much to be happy about there….”

Helpful Report

Posted 8 months ago

“I am writing this as a sender not a recipient. I have always been more than satisfied and pleased to receive flowers from my friend through you. I ordered a birthday card for another friend. It turned up the day before I ordered it to be. Also, there should have been a packet of seeds with it and there wasn't. Not altogether happy about this service, although as I said earlier flowers ordered by my friend have been wonderful.”

Helpful Report

Posted 8 months ago

“Flowers arrived a day later than message said and weren't of the usual quality. Very disappinted”

Helpful Report

Posted 8 months ago

“I have used Bunches several times in the past and have always been very pleased with the quality of the flowers and the simplicity of the ordering system. However, I recently ordered some flowers for my wife's anniversary and was very disappointed with the quantity of flowers received, considering the price I paid. I could have got many more blooms of similar quality from a supermarket at a fraction of the price. Not sure I will be using Bunches again I'm afraid.”

Helpful Report

Posted 8 months ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 8 months ago

“Flowers were nice but delivery was late ! I had ordered them 8 days before hand which gave them plenty of time to get them delivered on the actual date of my grandmothers birthday so for that reason I won’t be using again”

Helpful Report

Posted 8 months ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our Tracked 24 service is based on a 1-2 working day delivery with a 95% chance of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 8 months ago

“I sent some flowers to a friend and her family due to a family bereavment,i've not heard from my friend to say she has received them,which I find quite strange,so I don't know wether she has received them or not . I will be very angry if she hasnt. Mrs C Berrie PS , dont know if my friend has recieved them or or not”

Helpful Report

Posted 8 months ago

Thank you for your review. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 8 months ago

“Sadly, the selection you sent, did not match up to the beauty of the photo shown on your website”

Helpful Report

Posted 8 months ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 8 months ago

“The flowers were very much okay. The delivery was miserable. Planned for Monday 24th of July I could accept a delivery one day later but the parcel was delivered on Thursday 27th. That was clearly too late.”

Helpful Report

Posted 8 months ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent Delivery. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 8 months ago

“I know that the flowers fill up when they are unpacked and put in water but I feel that the last bunch that I sent as a gift did look a bit miserable.”

Helpful Report

Posted 8 months ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 8 months ago

“Not good value for money and not as sold.”

Helpful Report

Posted 8 months ago


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews