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Bunches.co.uk Reviews

4.7 Rating 189,444 Reviews

92 %

of reviewers recommend Bunches.co.uk

Company Reviews

Product Reviews

4.7

Based on 189,444 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £20.75. Bunches have successfully delivered over 10 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“not great the flowers were a gift to a friend When I saw them 3 days later they were floppy and not happy...”

Posted 6 months ago

“Honestly not impressed by the customer care. Some flowers did not arrive on the intended day of delivery. I asked twice that they passed on my dissatisfaction to Royal Mail, but they declined to confirm in both emails that they'd do this. 95% of the time their delivery will be fine, but on the times it isn't, I find their responses to be generically apologetic and always carrying a company line to excuse themselves, without actually reading what the person has written. I wouldn't order with them again - it's more convenient to order from a local florist.”

Posted 6 months ago

“the bouquet of flowers was completely different than the one I ordered and saw in the photo. The courier did not arrive on my mother's birthday. He was there the day after.”

Posted 6 months ago

“Recently ordered Fondant Fancy for my elderly mum's birthday. Eventually arrived after first failing delivery, (mum was at home) . Two/three days after delivery, photo sent to me of flowers. Comparing to photo, I felt it wasn't a true representation. Spoken to customer services, who reassured me all was correct. When ordering from Spain, I would not see what is received. Just felt disappointed that the flowers did not deliver the 'WOW' impact that I would have expected. Customer services replied correct to standard, confirming that all was as it should be. I was just disappointed with the end result.”

Posted 6 months ago

“You let me down so badly with lack of communication after so many years of being with you and not taking mutual communication considering I did not receive your confirmation as it bounced back to you and I lost £60.00!!! I never got a call back to die but you got your money so hope you feel good as it seems you don’t care a toss for not following through!”

Posted 6 months ago

“Once again, very disappointed in the flowers I received, after being disappointed previously I gave you another try, Such a shame as the pictures you supply on the internet are nothing like what is delivered”

Posted 6 months ago

“The recipient of the bouquet was delighted, I however was disappointed with size and content”

Posted 6 months ago

“On the 10th October I ordered letterbox flowers for a friend whose Mum had just passed away and requested delivery for Thursday 12th October. I saw my friend the following week and she had still not received the flowers. I double checked my order to find they were listed for delivery on the 2nd November! They were finally delivered two weeks later after an e-mail from myself. Very disappointed as I have used Bunches before without any problems.”

Posted 6 months ago

Thank you for your review. When looking into your order, we can see that the date selected for delivery was 2nd November. We do send a confirmation of the order, directly after the order is placed, so the details can be checked and amended if need be. We can see that you contacted us 8 days after the order was placed and t his was then changed at your request. Kind Regards Bunches

Posted 6 months ago

“All I can say that The Box that the flowers we in was open and so I hope there flowers arrived ok as it was a very special day for my sister”

Posted 6 months ago

Thank you for your review. We are sorry the top of the boxes appears to have been slightly open, if the flowers were not of a good condition, please do pop us an email over of the flowers and we will be happy to review this further. Please accept our sincere apologies for any disappointment this matter may have caused. Regards Bunches

Posted 6 months ago

“My plant for delivery to a very special person on a very special day arrived a day late. I ordered the delivery well in advance, about two weeks beforehand. I was very disappointed.”

Posted 6 months ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. The Royal Mail 24 service is based on a 1-2 working day delivery with 95% of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 6 months ago

“The flowers never arrived in the designated even though they had enough notice will not use them again”

Posted 6 months ago

“I expected the orchids in bud,as advertised,but when they arrived they were fully open. They are now starting to droop and I was expecting them to last a lot longer for my friend. Also the vase was too tall for the flowers and it was squashed out of shape.”

Posted 6 months ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 6 months ago

“The image on the website does not match what was received. I feel like I paid £28 for £5 worth of flowers. Very disappointed”

Posted 6 months ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 6 months ago

“hi ive always been really happy with the flowers , but i bought a bouquet for my parents anniversary and it cost £35 which isnt cheap , i was so dissapointed , it was so small , i wish i had gone with the local florists which i will be from now on , sorry to be negative”

Posted 6 months ago

Thank you for your review. We are sorry to hear you were unhappy with the blooms that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, they do need a little time to flourish to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 6 months ago

“Flowers arrived late”

Posted 6 months ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our Tracked 24 service is based on a 1-2 working day delivery with a 95% chance of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 6 months ago

“I bought the bouquet with a personalised card for my mother's birthday, however, we were disappointed because the card was missing, even though I was charged extra too.”

Posted 6 months ago

Thank you for your review. We are sorry to hear the birthday card ordered, has not arrived. We can see that this was ordered separately to the bouquet and would not arrive with the flowers. If you would like to pop your details over to us, we can review this further. Kind Regards Bunches

Posted 6 months ago

“Plant arrived with half soil outside the planter and squashed flowers Disappointed”

Posted 6 months ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 6 months ago

“I've always bought my flowers from bunches but the last delivery died within 3 days. I'm hoping this was just a one off as this bouquet was almost £40!”

Posted 6 months ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore if you would like to get in touch with our team on flowers@bunches.co.uk with some more information we would be happy to take a look and make this right. Kind Regards Bunches

Posted 6 months ago

“Flowers didn’t arrive on the day stated. When they did arrive they’d been out of water for too long and were limp! I’ve used Bunches many times but I was disappointed with my last order.”

Posted 6 months ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 6 months ago

“I don’t think the bouquet was worth £27 as the vase was very empty when we put them in. You could get fuller bunches at Asda for £8 tbh but they were nice”

Posted 6 months ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 6 months ago

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Bunches.co.uk is rated 4.7 based on 189,444 reviews