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Bunches.co.uk Reviews

4.7 Rating 189,784 Reviews

92 %

of reviewers recommend Bunches.co.uk

Company Reviews

Product Reviews

4.7

Based on 189,784 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £20.75. Bunches have successfully delivered over 10 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was very disappointed with the flowers sent, which did not mirror the picture on the Bunches website”

Posted 10 months ago

“Flowers were not the best”

Posted 10 months ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 10 months ago

“I ordered flowers to be delivered on the Monday but it was Wednesday before they arrived. Contacted customer services to ask where my order was and was told it was the Royal Mails fault. Was also told a fresh order would be sent as a good will gesture. Still waiting ...”

Posted 10 months ago

Thank you for your email. We are sorry you having been waiting for a replacement arrangement. Having looked at the communications, we can see that a replacement was offered, however, we have been waiting to hear back from you to see if this is suitable. If you would like to reply to our email, we can then arrange this for you. Kind Regards Bunches

Posted 10 months ago

“For the price, the bunch hadn't bloomed much and look like supermarket flowers.”

Posted 10 months ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 10 months ago

“Was quite disappointed with the flowers which I sent, there were not many as I thought there would have been.”

Posted 10 months ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 10 months ago

“I have ordered from bunches for many years but the last bunch I ordered for my friend was embarrassing to say the least the flowers were very sad and never perked up, I will have to think about whether to use you again.”

Posted 10 months ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 10 months ago

“Plant was dry when delivered , some of the flowers were dying. I use this company a lot buying plants for family because I live out of the country and I have never had any issues until this last purchase unfortunately.”

Posted 10 months ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent plant gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 10 months ago

“Usually love bunches, sadly the photo we bought was not as advertised and for £23 I was v v disappointed”

Posted 10 months ago

“The flowers did not look like the pictures on the website.”

Posted 10 months ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 10 months ago

“Purchased the pretty in peach letterbox flowers for my mum for her birthday 2 of the flower heads were snapped of and one of the butterfly wings was broken”

Posted 10 months ago

Thank you for your review. We are so sorry to hear that your blooms arrived looking disappointing, that's never what we want. We always hope to deliver happiness with our flowers. We take great care in preparing and packaging our bouquets so that they arrive to our customers in the best possible condition. We are sorry that this has not been the case on this occasion, If you could please get in touch with our team on flowers@bunches.co.uk with some more information we would be happy to take a look and make this right. Kind Regards - Bunches

Posted 10 months ago

“The flowers were ordered for my parents 71st Wedding Anniversary and I found a nice photograph of some colourful flowers (my parents both have eyesight problems and need something bright). When I arrived at their house 3 or 4 days later I noticed they were withered and there was a lot of greenery and not so many flowers as was on the website photograph. I felt upset for them as they didn't get the 'large bouquet' that I thought they were getting and I felt that the amount of money I paid for them was too much.”

Posted 10 months ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 10 months ago

“Disappointing. Only one stem of gypsophilia and some flowers going brown already on delivery.”

Posted 10 months ago

“Sadly the house plant died after 24 hours here”

Posted 10 months ago

Thank you for your review. We are so sorry to hear that your blooms arrived looking disappointing, that's never what we want. We always hope to deliver happiness with our flowers. We take great care in preparing and packaging our bouquets so that they arrive to our customers in the best possible condition. We are sorry that this has not been the case on this occasion, If you could please get in touch with our team on flowers@bunches.co.uk with some more information we would be happy to take a look and make this right. Kind Regards - Bunches

Posted 10 months ago

“The delivery was on the right day and the flowers beautiful, but the accompanying card was blank. This lead to confusion as to who had sent them.”

Posted 10 months ago

“you dint get much for the money. I dont think I would use again”

Posted 11 months ago

“I sent these flowers to a friend. I was a bit disappointed actually. Didn’t seem like a lot of flowers for the money.”

Posted 11 months ago

“Sorry the flowers were under whelming and arrived two days late”

Posted 11 months ago

“Unfortunately I was really disappointed the flowers that were delivered to a friend as a thank you were nothing like the bunch I had ordered and half the size. They also were delivered a day later than expected. Very upsetting as £35 for a very small bunch seems too expensive”

Posted 11 months ago

“from 18 peonies not even half of them open and they have no scent”

Posted 11 months ago

“Disappointed at the flowers. They looked quite bedraggled. I’m sorry to say will not be using you again..”

Posted 11 months ago

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Bunches.co.uk is rated 4.7 based on 189,784 reviews