Bunches.co.uk Reviews

4.7 Rating 203,019 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 203,019 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have used bunches on several occasions and have always been pleased with the service given up until now .i offered a hamper .i was told it would be delived on the selected day then told it was on its way then nothing. I kept looking at my emails but no more news . Eventually I saw that the hamper had been delivered but not to the address I had given it had just been left at the front of the flats and not to the address. Anyone could have picked it up and I know for a fact my friend was in all day .i had to text my friend to tell her a parcel had arrived . I am disappointed with this and will not consider using you again.”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with the correct order number, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 1 year ago

“Unable to complete a full review as our friend didn't receive the flowers. The flowers ordered did look beautiful from the picture and the offer of next day delivery was good.”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry that the flowers were not received. We received information from Royal Mail that the person was not known at the address provided at the point of purchase and they flowers were then returned back to us. If you would like us to look into this further, please reply to the email sent to you confirm the address and we can then review this. Kind Regards Bunches

Posted 1 year ago

“i accumulated years of posey points and greedy, dishonest Bunches removed them! i now use other vendors as well as bunches. WORSE out of the blue came a charge to 'track' delivery. i do not need this yet there is no option to remove it. it is bogus and I think it is probably illegal.m you are an unnecessarily greedy company,, it's a shame because the flowers and service is good.”

Helpful Report

Posted 1 year ago

“Very disappointed with the dried flowers I ordered, Never had anything but superb flowers from bunches. This time my friend phoned me and thanked me for the flowers which were for her 82 birthday but said she hoped I didn't pay much for them as they were not up to the usual standard.”

Helpful Report

Posted 1 year ago

“When i saw the carnations 24 hours after they arrived, I was disappointed to see that, despit being put in a vase of water on delivery, the flowers were rather limp and heads quite small for the price.”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information and an image of the flowers, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 1 year ago

“I ordered the flowers for my daughters 60 birthday and they went to the wrong address and she had to go and pick them up .I went be ordering from yous again .”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower delivery. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 1 year ago

“Ordered hand-tied bouquet of 'Enchanted Meadow' for special friend's 90th Birthday. Delivered on day requested but when friend's daughter sent me a photo the same day with a polite "thank you, lovely flowers" I was very disappointed as they looked nothing like the website picture! The flowers, apart from two peach roses (one of which was already drooping) were sparse and not of the variety illustrated and the greenery straggly, not even containing some of that pictured on website. I have used Bunches on several occasions over many years but I fear standards have dropped and won't be a returning customer.”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. However, we can see that you have been in touch with our customer support team and this issue has now been resolved. Kind Regards - Bunches

Posted 1 year ago

“We ordered and was given discount code25% off it was not accepted , we found some thru voucher codes and had 10% then with postage we basically saved the postage cost ... never had email or tracking and nothing to say if they were even delivered or to the right house ? Couldn't ring and ask the recipient because they were for my Aunt and Uncle , and my Uncle has been diagnosed with Motor Neurone Disease , it's advanced quite quickly and they are not coping well. Hence why send lovely flowers to cheer them up ? Assume they got them like I said . We will not use bunches again as a first choice , we have been previous customers over past 10 years so very disappointed”

Helpful Report

Posted 1 year ago

“Bouquet was much smaller than expected and flowers not in great condition. Will not be using again.”

Helpful Report

Posted 1 year ago

“Very disappointed. Flowers were lovely but put in a delivery day as requested, ordered 4 days before the required delivery day and they still arrived a day late, after the recipient’s 60th birthday making it a total waste of time and money.”

Helpful Report

Posted 1 year ago

“The bouquet was a lot smaller than expected based on pictures, not even arranged or tied up with a bow. Not a good value for money.”

Helpful Report

Posted 1 year ago

“Very good service when buying flowers but being bombarded with advertising has put us of using you again we know you are there don't need constant reminder Will not use you again”

Helpful Report

Posted 1 year ago

“I recently ordered the Mulberry blush for a friend who’s just lost her husband recently. I appreciate they arrive in bud form but they have not apparently blossomed into anything like the photograph and I’m very disappointed for her.”

Helpful Report

Posted 1 year ago

“A bit disappointed this time. I ordered the tied bunch florists choice and they came in carelessly scrunched up brown paper with no tie. I think perhaps the envelope flowers are a better deal from Bunches.”

Helpful Report

Posted 1 year ago

“Bunch looked nothing like picture and four of flowers were broken.”

Helpful Report

Posted 1 year ago

“Just over £30 for the only lasted 4 day’s with fresh water and the liquid additive won’t be buying from here again.”

Helpful Report

Posted 1 year ago

“The flowers delivered look absolutely NOTHING like what i ordered for my grannys birthday. The photo showed at least 6 roses and there was only 3. The foliage also looked nothing like what was pictured. I'm very dissapointed and won't be using you again. A waste of nearly £40!”

Helpful Report

Posted 1 year ago

“Disappointed as flowers that were sent were not what l ordered”

Helpful Report

Posted 1 year ago

“I ordered a bouquet for my sister's 26th Wedding Anniversary and was very disappointed with the flowers. To restore my trust you will need to do better. I have informed you of the situation, and have sent you photos of the flowers but you have not responded. If you wish for your customers to place future orders the you really need to look after them by taking their complaints seriously.”

Helpful Report

Posted 1 year ago

“Not like the image shown online, was very underwhelmed when my mum received this as a birthday surprise.”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear you were disappointed with the bouquet that arrived. Our flowers are sent in bud to maximise vase life and limit damage during transit. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 1 year ago

Bunches.co.uk is rated 4.7 based on 203,019 reviews