“Flowers looked nothing like those I ordered, several of the stems were broken with others having the buds broken of. When my Granddaughter opened the box I felt very let down and I wish I had just bought flowers from my local shop. I did contact Bunches on the day and was asked to send photos, but to be honest I didn't bother as I was so annoyed”

Helpful Report

Posted 8 years ago

Thank you for your comments Charlotte. I am very sorry to hear that you have been disappointed with the flowers received from us. I can see from our records that you have already been in contact with our customer support team but this matter still remains unrectified, would it be possible to email us on flowers@bunches.co.uk or call us on 0800626249 again as we are happy to look into this further for you. Thank you very much.

Posted 8 years ago

“I arrived at the home the flowers were sent to unexpectedly and saw the flowers that I had sent, to say I was disappointed is putting it mildly. They were for the birth of a baby girl and I had chosen a pink and white bunch. In fact they were mainly purple flowers that I had never seen before with about 3white ones and a few very dark purple didn't see any chocolates so not sure if they were delivered.”

Helpful Report

Posted 8 years ago

Thank you for your comments. I am very sorry to hear that you have been disappointed with the flowers received from us. Would it be possible to email us on flowers@bunches.co.uk or call us on 0800626249 so that we are able to look into this further for you. Thank you very much.

Posted 8 years ago

“I wish I had not assumed that the picture on the web site would illustrate how the flowers would look. When my son-in-law did his best to arrange them, so that my very ill daughter could enjoy them l was disappointed with the result. When I Skyped her and saw the flowers I thought they looked too few and scrappy. Perhaps I should have paid more and bought a bigger bunch. Jane lives over a hundred miles away from me so I had hoped to give her a lovely surprise from her elderly Mum”

Helpful Report

Posted 8 years ago

Thank you for your comments Celia. I am very sorry to hear that you have been disappointed with the flowers received from us. Would it be possible to email us on flowers@bunches.co.uk or call us on 0800626249 so that we are able to look into this further for you. Thank you very much.

Posted 8 years ago

“Delivered a bunch of flowers not an arrangement as Bunches insisted on calling it. I paid £18.99 for the privilege of diy flower arranging.Bunches rely on purchaser not seeing and recipient not wishing to offend. I bought two bunches from supermarket with more and better flowers for £3.89.”

Helpful Report

Posted 8 years ago

Thank you for your comments. I am very sorry to hear that you have been disappointed with the flowers received from us. Would it be possible to email us on flowers@bunches.co.uk or call us on 0800626249 so that we are able to look into this further for you. Thank you very much.

Posted 8 years ago

“Very small bouquet and rather disappointing after paying extra for a larger one and for some extra sprays. Not good value for money.”

Helpful Report

Posted 8 years ago

Thank you for your comments. I am very sorry to hear that you have been disappointed with the flowers received from us. Would it be possible to email us on flowers@bunches.co.uk or call us on 0800626249 so that we are able to look into this further for you. Thank you very much.

Posted 8 years ago

“Order not only arrived 24 hours before the requested delivery date, spoiling the surprise but delivery was made at 06.50 am, getting the (very ill) recipient out of bed.”

Helpful Report

Posted 8 years ago

Thank you for your comments, We are very sorry to hear this and for the disappointment this has caused you. I have taken a look into your order and can see that your gift was dispatched on Tuesday 6th December on our free delivery service with Royal Mail as requested when you placed your order through our website,as advertised this delivery can take place within a 1-2 day period. The Royal Mail do state that their delivery hours are between 8am and 6pm and so we are also very sorry to hear this and will be happy to take this up further with them. If you would like to speak to our customer support team about this matter further please contact us on either 0800 626 249 or on flowers@bunches.co.uk. Thank you.

Posted 8 years ago

“Sadly the flowers delivered were nothing like the photograph shown on the website. Very dissapointing as they were a thank you gift and I ended up apologising for the poor quality.”

Helpful Report

Posted 8 years ago

Thank you for your comments. I am very sorry to hear that you have been disappointed with the flowers received from us. Would it be possible to email us on flowers@bunches.co.uk or call us on 0800626249 so that we are able to look into this further for you. Thank you very much.

Posted 8 years ago

“It a|rrived on Thursday not Tuesday Francis Davey”

Helpful Report

Posted 8 years ago

Thank you for your review Francis, I have taken a look into your order and can see that your flower gift was dispatched as requested on Monday 5th December on our free delivery service as advertised can take please over a period of 1-2 days. We are very sorry to hear that these arrived late and would be happy to look into this further for you. Please could you contact our customer support team on either 0800 626 249 or flowers@bunches.co.uk. Thank you very much

Posted 8 years ago

“This is my 3rd order from Bunches who are normally brilliant. On this occasion though, the leaves on the flowers had withered within 3 days and had to be disposed of within 5. This was a gift for my mum who is poorly and since I live in Australia I normally find the service, choice and cost excellent. It won't stop me using you but I wanted to feedback on my experience this time.”

Helpful Report

Posted 8 years ago

Thank you for your comments Gillian. I am very sorry to hear that you have been disappointed with the flowers received from us. Would it be possible to email us on flowers@bunches.co.uk or call us on 0800626249 so that we are able to look into this further for you. Thank you very much.

Posted 8 years ago

“i ordered a bunch of congratulation bouquet to be sent on Sunday for my friend's graduation ceremony on Monday. My friend was so happy and surprised however she didn't even bring that to ceremony. i was surprised and a bit upset but she send me pictures afterward which explained everything. The bouquet was wrapped by white/milky paper which can't even show any if you dont tear them off. The bouquet really was accepted that not as beautiful as sample picture. But the one she received was like send to florist that they are capable to do the combination. The bouquet was clearly divided into 3 kinds of flowers. which was ugly. They just received an order and wrap them by order and thats it. So really what's the point of sending bouquet. Hope this comment may draw your attention.”

Helpful Report

Posted 8 years ago

Thank you for your comments Ranee. I am very sorry to hear that you have been disappointed with the flowers received from us. Would it be possible to email us on flowers@bunches.co.uk or call us on 0800626249 so that we are able to look into this further for you. Thank you very much.

Posted 8 years ago

“I received a bunch of orchids on Tuesday 6th Dec. They were lovely and I did what I usually do with flowers. Cut an inch off the bottom and put them in fresh water. The started dying before my eyes It looks as though they aren't getting enough water. I wrote this on the feedback page asking for advice. Nothing today. And they are still dying in front of my eyes. Which is a pity as they are beautiful flowers an arrived well packaged Again Advice would be welcome Many thanks”

Helpful Report

Posted 8 years ago

Thank you for your comments Ann. I am very sorry to hear that you have been disappointed with the flowers received from us. Would it be possible to email us on flowers@bunches.co.uk or call us on 0800626249 so that we are able to look into this further for you. Thank you very much.

Posted 8 years ago

“Great value for money although did arrive 2days late. Bit of a dissapointment on birthday.”

Helpful Report

Posted 8 years ago

Thank you for your review Michelle, I have taken a look into your order and can see that your flower gift was dispatched as requested on Tuesday 1st December on our free delivery service as advertised can take please over a period of 1-2 days. We are very sorry to hear that these arrived late and would be happy to look into this further for you. Please could you contact our customer support team on either 0800 626 249 or flowers@bunches.co.uk. Thank you very much

Posted 8 years ago

“Dear Sir Madam, I have been using Bunches to deliver flowers for some time now. I ordered recently for my mother for her Birthday. Specifically wanting these delivered on her Birthday to make it a special day!! They arrived 2 Days Earlier..... This is not the first time this has happened. I'm extremely disappointed to say the least. Regards Martin Greer”

Helpful Report

Posted 8 years ago

Thank you for your comments Martin, We are very sorry to hear this and for the disappointment this has caused you. I have taken a look into your order and can see that your gift was dispatched on Wednesday 30th November on our free delivery service with Royal Mail as requested when you placed your order through our website,as advertised this delivery can take place within a 1-2 day period. If you would like to speak to our customer support team about this matter further please contact us on either 0800 626 249 or on flowers@bunches.co.uk. Thank you.

Posted 8 years ago

“The flowers looked dreadful was sooo disappointed when my friend sent m a pic of them :(”

Helpful Report

Posted 8 years ago

Thank you for your comments Rebecca. I am very sorry to hear that you have been disappointed with the flowers received from us. Would it be possible to email us on flowers@bunches.co.uk or call us on 0800626249 so that we are able to look into this further for you. Thank you very much.

Posted 8 years ago

“Happy birthday card was all creased up and not even in an envelope. Flowers were just about ok but not as fresh as the ones you buy from a florist shop. I hate online shopping.”

Helpful Report

Posted 8 years ago

Thank you for your review, We are very sorry to hear this, please could you contact our customer support team on 0800 626 249 or flowers@bunches.co.uk and we will be very happy to look into this further . thank you very much

Posted 8 years ago

“Flowers were delivered to my mum as a birthday present but the message card was missing. Additionally, the size of the bunch was extremely small and certainly not worth the £30 price tag.”

Helpful Report

Posted 8 years ago

Thank you for your review Jessica, We are very sorry to hear this, please could you contact our customer support team on 0800 626 249 or flowers@bunches.co.uk and we will be very happy to look into this further . thank you very much

Posted 8 years ago

“Ordered the Butterfly Birthday Gift for my Mother-in-Law and could have laughed when they came. Although they looked lovely in the picture when got delivered to her house they had 6 dehydrated flowers and some plastic butterfly just on the side. She says she loved them anyway but it was so embarrassing that I had to sit and look at them when we visited. Never using again. When complained via email and they eventually replied they asked me to count the flowers to get back to them. Again comical as they had died by the time I received their email. (This happened back in march but I have just seen that you can leave reviews on the website)”

Helpful Report

Posted 8 years ago

Thank you for your comments, I am very sorry to hear of your disappointment regarding this and if you would like to speak to our customer support team please contact us on 0800 626 249 or flowers@bunches.co.uk . thank you

Posted 8 years ago

“I paid for courier delivery to ensure the flowers would arrive before 12. They did not arrive until after 3pm. The receiver had to be advised and therefore the surprise spoiled. Why pay extra for a service that was not provided? Would have been as well using royal mail as i had ordered in plenty of time.”

Helpful Report

Posted 8 years ago

Thank you for your review Fiona, I have taken a look into this for you and can see that in fact it was our all day courier which had been selected for your flower gift and not the morning as you thought. As advertised this service can take place between the hours of 8am until 6pm . We are sorry to hear that you have been disappointed regarding this and if you do require to speak to our customer support team please contact us on either flowers@bunches.co.uk or 0800 626 249 thank you .

Posted 8 years ago

“Easy enough to use but the flowers weren't the same quality (or even the same size of bunch) as I'd ordered previously. They arrived on Saturday and already withered (today is Tuesday). I wouldn't recommend that anyone uses this site based on that, in fact, I've told several people to shop elsewhere.”

Helpful Report

Posted 8 years ago

Thank you for your comments Annora. I am very sorry to hear that you have been disappointed with the flowers received from us. Would it be possible to email us on flowers@bunches.co.uk or call us on 0800626249 so that we are able to look into this further for you. Thank you very much.

Posted 8 years ago

“The flowers looked nothing like they did on the picture, some of them looked like they were dead. These were a present that I was very embarrassed about my friend receiving.”

Helpful Report

Posted 8 years ago

Thank you for your comments Sharon. I am very sorry to hear that you have been disappointed with the flowers received from us. Would it be possible to email us on flowers@bunches.co.uk or call us on 0800626249 so that we are able to look into this further for you. Thank you very much.

Posted 8 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews