Bunches.co.uk Reviews

4.7 Rating 202,111 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 202,111 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm afraid I was really disappointed with the £19.99 Christmas bunch, so much so that I rang you and have returned it. Hopefully you have refunded it to my card by now...... I wasn't quite sure why it had cost so much - the cRnations were in bud (and in my experience don't often come out) and the white flowers were floppy and it just did not look at all like the picture. Penny punch”

Helpful Report

Posted 8 years ago

Thank you for your review Penny, We are sorry to hear of your disappointment regarding the flowers that have been received. Your request of a refund will be processed as soon as we have received your returned flowers back, once issued the banks ask us to inform our customers that it will take a period of 3-5 working days for this to be back on your account balance. If you would like to discuss this matter further please do contact us on either 0800 626 249 or flowers@bunches.co.uk. Thank you

Posted 8 years ago

“The flowers that I sent to my daughter for her birthday was not delivered on that day, and she ended up collecting a bunch of wilted flowers on the Monday!”

Helpful Report

Posted 8 years ago

Thank you for your comments, We are very sorry to hear that you have been disappointed with the flower gift your recipient received. I have taken a look into your order and can see that they were dispatched as requested on our free delivery service with the Royal Mail as advertised is can take place between a 1-2 day period and If no one is at home when an attempted delivery occurs then a calling card will be left for the recpient Please could you contact our customer support team on 0800 626 249 or flowers@bunches.co.uk and we will be very happy to look into this further. Thank you

Posted 8 years ago

“Was very disappointed with the flowers delivered to my mother very poor display of flowers and also very poor customer service when questioned !!!!”

Helpful Report

Posted 8 years ago

Thank you for your comments, We are sorry to hear that you have been disappointed with the flower gift that was received. As you have already mentioned I can see from our records that you have been in contact with one of my colleagues within our customer support team and that this matter has now been rectified. Thank you

Posted 8 years ago

“I paid to have my flowers delivered on a Sunday for my sisters 50th birthday. I got an email confirmation on the morning to confirm the hour slot for delivery but they didn't arrive They arrived the following day, a day older and not on her birthday. I had to contact bunches and was offered a refund on delivery which wasn't particularly generous as delivery on a Monday would normally have been free anyway.”

Helpful Report

Posted 8 years ago

Thank you for your comments Simon, We are sorry to hear of your disappointed this matter has caused. I have taken a look into your order for you and according to the tracking information that the courier service has provided us your flower gift was left in the porch on the requested date at 10.53am after an attempted delivery had occurred and that a card was left to inform the recipient of this. If you would like to discuss this further with our customer support team again please contact us on either 0800 626 249 or flowers@bunches.co.uk. Thank you

Posted 8 years ago

“Delivered on the wrong day as this was very important as it was a Long service presentation to the wife of. And in all my orders with Bunches over the years I thought this was the poorest flowers we have ever received, normally they are excellent. Denzil Fisher REPTA 15 Officer”

Helpful Report

Posted 8 years ago

Thank you very much for your Denzil , We are very sorry to hear of your disappointment that has caused. I have taken a look into your order and can see that you selected our free delivery option with the Royal Mail. As advertised this delivery service can occur between a 1-2 day period . We do have a courier option for an additional charge that does provide a guarantee day delivery for our customers, details of this can be found on the calendar page on our website . Thank you

Posted 8 years ago

“The delivery was 2 days late and it was a birthday gift so I was disappointed.”

Helpful Report

Posted 8 years ago

Thank you for your review Leanne, We are very sorry to hear of your disappointment regarding this. I have taken a look into your order and can see that your flower gift was dispatched as requested on Thursday 15th December on our free delivery service as advertised can take please over a period of 1-2 days. If you would like to talk with our customer support team to discuss our other delivery options please contact our customer support team on either 0800 626 249 or flowers@bunches.co.uk. Thank you very much

Posted 8 years ago

“Arrived a day earlier than asked and flowers were nothing like picture online”

Helpful Report

Posted 8 years ago

Thank you for your comments, We are very sorry to hear that you have been disappointed with the flower gift your recipient received. I have taken a look into your order and can see that they were dispatched as requested on our free delivery service with the Royal Mail as advertised is can take place between a 1-2 day period. Please could you contact our customer support team on 0800 626 249 or flowers@bunches.co.uk and we will be very happy to look into this further. Thank you

Posted 8 years ago

“I ordered two sets of flowers, one for my mother in law's birthday and one for my wife (Christmas flowers). This was the first time I have used Bunches and used the RBS Bank partner arrangement. Unfortunately, despite paying for the larger flowers I was really disappointed with the sizes of the bouquets and they were really droopy when they arrived as they has been posted without being in water (I acknowledge this may not be easy to do). As such, it was a little embarrassing given the recipients. On the positive side, the communication from bunches was good, your website is really good / easy to use and the flowers arrived on time.”

Helpful Report

Posted 8 years ago

Thank you for your comments Darren. I am very sorry to hear that you have been disappointed with the flowers received from us. Would it be possible to email us on flowers@bunches.co.uk or call us on 0800626249 so that we are able to look into this further for you. Thank you very much.

Posted 8 years ago

“Dear all, firstly I ordered the flowers to arrive on the 17th instead it arrived 2 days before, however when I phoned and spoke to your customer service they told me I had opted for free delivery that's the reason why I got them earlier than the date I wanted which by the way I did not realize that. Secondly I was disappointed with the look of the flowers I received they didn't look like the bright lively flowers in the picture. Kind regards Sevgi”

Helpful Report

Posted 8 years ago

Thank you for your comments, We are very sorry to hear that you have been disappointed with the flower gift your recipient received. I have taken a look into your order and can see that they were dispatched as requested on our free delivery service with the Royal Mail as advertised is can take place between a 1-2 day period. Please could you contact our customer support team on 0800 626 249 or flowers@bunches.co.uk and we will be very happy to look into this further. Thank you

Posted 8 years ago

“Smelt nice but "large " is what I would class as small. very disappointed, should have gone Aldi and saved a lot of money for a lot more flowers.”

Helpful Report

Posted 8 years ago

Thank you for your comments Georgia. I am very sorry to hear that you have been disappointed with the flowers received from us. Would it be possible to email us on flowers@bunches.co.uk or call us on 0800626249 so that we are able to look into this further for you. Thank you very much.

Posted 8 years ago

“Despite being told that my card was included, the recipient of my gift was mystified as to who had sent it as no card, or indeed any information was included, resulting in a somewhat embarrassed search round her contacts before she could find out who she should thank. This seems to be a basic requirement, and its omission does not inspire confidence in your company.”

Helpful Report

Posted 8 years ago

Thank you for your comments Mary, We are so very sorry to hear this and for the disappointment that this error has caused. Please could you get in contact with our customer support team on either 0800 626 249 or flowers@bunches.co.uk as we are very happy to look into this for you further. Thank you very much.

Posted 8 years ago

“Ordered a Christmas gift bouquet for my mum's 92nd birthday but although easy to order and flowers arrived on time, the bouquet was thin and not like the photo on your website. Disappointed it looked so poor in the photos as could not be with her on the day.”

Helpful Report

Posted 8 years ago

Thank you for your comments. I am very sorry to hear that you have been disappointed with the flowers received from us. Would it be possible to email us on flowers@bunches.co.uk or call us on 0800626249 so that we are able to look into this further for you. Thank you very much.

Posted 8 years ago

“2 parcels delivered this Christmas have been damaged during transit & they have had to be replaced”

Helpful Report

Posted 8 years ago

Thank you for your comments Ann, We are very sorry to hear this and for the disappointment that this matter has caused. I can see from our records that you have been in contact with one of my colleagues within the customer support team and that this has now been rectified. Thank you very much

Posted 8 years ago

“For the price the size delivered was very small. Quite disappointed when I saw the gift I had sent.”

Helpful Report

Posted 8 years ago

Thank you for your comments Angela. I am very sorry to hear that you have been disappointed with the flowers received from us. Would it be possible to email us on flowers@bunches.co.uk or call us on 0800626249 so that we are able to look into this further for you. Thank you very much.

Posted 8 years ago

“The bouquet that I had delivered to my parents looked nothing like the bouquet advertised. This was a christmas bouquet but was really dull and had hardly any red flowers in it. I know that flowers are delivered in bud but even when the llilies are open the bouquet will still look nothing like the advertised photos!! I find it hard to believe that you had to substitute red chrysanthemums for dark burgandy as red flowers are in abundance this time of year. I rang to advise that I was not happy and was advised that it would be noted! I have used Bunches before but would not use this company again. The santa choc was also missing. You advised that this will now be sent separately. I did not feel that I had value for money and would have got a better bouquet from a supermarket!”

Helpful Report

Posted 8 years ago

Thank you for your comments Karen, We are very sorry to hear that you have been disappointed with the flowers that have been received. I have taken a look into your order and can see that an discount code was used during your order discounting the price by a %. when you placed this over the phone. Our free Santa chocolates as advertise is an online offer with orders given to our customers who order through our website . Please could you contact our customer support team on either 0800 626 249 or flowers@bunches.co.uk as we are very happy to look into this further for you. Thank you very much

Posted 8 years ago

“I thought that they bouquet wasn't up to your previous standards and it wasn't helped by it being delivered on their wrong day!”

Helpful Report

Posted 8 years ago

Thank you for your comments, We are very sorry to hear that you have been disappointed with the flower gift your recipient received. I have taken a look into your order and can see that they were dispatched as requested on our free delivery service with the Royal Mail as advertised is can take place between a 1-2 day period. Please could you contact our customer support team on 0800 626 249 or flowers@bunches.co.uk and we will be very happy to look into this further. Thank you

Posted 8 years ago

“The Flowers in the pot was all broken & damaged. However the cake & chocolates were appreciable.”

Helpful Report

Posted 8 years ago

Thank you for your comments Mallika, We are very sorry to hear that your recipient received their gift in a damaged condition. Please could you contact our customer support team on either 0800 626 249 or flowers@bunches.co.uk and we will be very happy to look into this further. Thank you very much.

Posted 8 years ago

“My order was delivered a day earlier than I requested.”

Helpful Report

Posted 8 years ago

Thank you for your comments Michele. Looking into your order I can see the Royal Mail First Class Post service has been the chosen delivery this can take 1-2 days, this is highlighted on the calendar when you place your order and throughout your order confirmation. We are sorry if you have been disappointed by this and do thank you for your feedback,

Posted 8 years ago

“My order 7472404 was due to be delivered to the recipient on 12th December. Today, 13th, no delivery, the Orchids simply did not arrive, no notification received as to when despatched, no information given by email...do you care about your customers?”

Helpful Report

Posted 8 years ago

Thank you for your comments Elaine, we are very sorry to hear of the non delivery of your flower gift and for all the disappointment that this has caused. I have taken a look into and can see that indeed your gift was dispatched as requested with the Royal Mail, unfortunately the service you choose is not our traceable one but we are assured that it will take place between the two days we advertised and that a calling card will be left if an attempted delivery has occurred. We will be very happy to look into this further for you please could you contact our customer support team on either 0800 626 249 or flowers@bunches.co.uk. Thank you very much

Posted 8 years ago

“The Freesia were a bit tatty and had vey little perfume. looked nothing like the picture!”

Helpful Report

Posted 8 years ago

Bunches.co.uk is rated 4.7 based on 202,111 reviews