Bunches.co.uk Reviews

4.7 Rating 202,111 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 202,111 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Christmas Day evening and I've just discovered the flowers I ordered to be delivered on 22nd December were not delivered to the hotel room. Not sure whether this is down to the hotel or Bunches not delivering. Need to investigate as this is so disappointing.”

Helpful Report

Posted 8 years ago

Thank you for your feedback Kay. I'm really sorry to hear about your disappointment with the delivery of the flowers you ordered. I see that our Customer Support Team is dealing with this for you - please do contact us at flowers@bunches.co.uk if you need any further help.

Posted 8 years ago

“Flowers were bland and did not represent what was purchased. Had to buy more flowers to make them look good. Have found in most orders recently quality is not as good as it used to be.”

Helpful Report

Posted 8 years ago

Thank you for your comments Lynne. I’m sorry to hear that you are disappointed with the flowers you ordered. If you can contact our Customer Support Team at flowers@bunches.co.uk or on 0800 626249, we will happily look into this for you.

Posted 8 years ago

“Recipient said she was disappointed with flowers”

Helpful Report

Posted 8 years ago

Thank you for your review Mrs Spratt, we are very sorry to hear this and for any disappointment that this has caused you. We would be very happy to look into this further for you if you could please contact our customer support team on either 0800 626 249 or flowers@bunches.co.uk. Thank you

Posted 8 years ago

“Bunch of flowers much smaller than e pecked and delivered a day too early”

Helpful Report

Posted 8 years ago

Thank you for your feedback, we are very sorry to hear this and for any disappointment this matter has caused, I have taken a look into your order and can see these were dispatched on our free delivery service as requested with the Royal Mail. As advertised this delivery can take place during a 1-2 day period and unfortunately as this is not the traceable option although aware of which two days the period will be t we do not know which day out of the two that these would arrive . I am sorry that you have been disappointed with the flowers that were received, please could you contact our customer support team on either 0800 626 249 or flowers@bunches.co.uk we will be happy to look into this for you.

Posted 8 years ago

“The flowers were delivered but then taken away and Receivers had to collect the flowers and got them home and they had wilted”

Helpful Report

Posted 8 years ago

Thank you for your review Pam, We are very sorry to hear this and for any disappointment that this matter has caused. I have taken a look into this and can see that your gift was dispatched using out free delivery service with the Royal Mail. Unfortunately if no one is at home when an attempted delivery does occur the driver may indeed return the gift if he feels it is unsafe for this to be left and we are assured that a calling card is also left at the given address to inform the recipient. Please could you contact our customer support team on either 0800 626 249 or flowers@bunches.co.uk as we would be happy to look into this for you. Thank you

Posted 8 years ago

“Not as advertised I. E flowers did not look as when decorated in the picture. The 'cake ' was not shown in a way you would know that it is literally a bite. The way they were wrapped it had no appeal . These were for work and honestly I felt ashamed. I have previously gone with serena flowers and will return to them. Only plus was fast delivery”

Helpful Report

Posted 8 years ago

Thank you for your feedback. I am very sorry to hear about your disappointment with the flowers you ordered. Please do contact our Customer Support Team at flowers@bunches.co.uk or on 0800 626 249 and we will happily look into this further for you. Thank you

Posted 8 years ago

“The flowers did no live up to the standard i expected in the picture”

Helpful Report

Posted 8 years ago

Thank you for your feedback Tracey. I'm sorry to hear about your disappointment with the flowers you ordered. Please do contact our Customer Support Team at flowers@bunches.co.uk or on 0800 626 249 and we will happily look into this further for you. Thank you

Posted 8 years ago

“The arrangement was very small for the cost and disapointing”

Helpful Report

Posted 8 years ago

Thank you for your feedback Patricia. I'm sorry to hear about your disappointment with the flowers you ordered. Please do contact our Customer Support Team at flowers@bunches.co.uk or on 0800 626 249 and we will happily look into this further for you. We’re open until 1pm on Saturday 24th and re-open on Wednesday 28th at 8.30am.

Posted 8 years ago

“I have used Bunches many times in the past with multiple orders and been happy with the flowers dispatched. This time, however my Christmas orders were disappointing. Not the usual standard. I hope this was a one off. Geoff Field”

Helpful Report

Posted 8 years ago

Thank you for your comments Geoff. I am sorry to hear that on this occasion you are disappointed with the flowers you ordered. Please do contact our Customer Support Team at flowers@bunches.co.uk or on 0800 626249 and we will happily look into this for you. We’re open until 1pm on Saturday 24th and re-open on Wednesday 28th at 8.30am.

Posted 8 years ago

“Ordered in plenty of time but my Aunt had to go unexpectedly into a rest home. I informed Bunches of this in what I expected was plenty of time, but they said I had put the incorrect address on so nothing could be done. Her house was empty of furniture and redirection was paid for but she never got the flowers. All the correspondence to Bunches was very unsatisfactory and my money was lost.”

Helpful Report

Posted 8 years ago

Thank you for your feedback Beryl. I'm so sorry to hear about your disappointing experience. If there is anything else that we can do to help, please do contact our Customer Support Team at flowers@bunches.co.uk or on 0800 626249. We’re open until 1pm on Saturday 24th and re-open on Wednesday 28th at 8.30am.

Posted 8 years ago

“Arrived before the date requested & my son said it looked tiny compared to the picture. Very disappointed. They were a gift for my Sons in laws from us.”

Helpful Report

Posted 8 years ago

Thank you for your comments Mrs Courtney. I am sorry to hear that you are disappointed with the flowers you ordered and their delivery. Could you please contact our Customer Support Team at flowers@ bunches.co.uk or on 0800 626249 and we will happily look into this for you. We’re open until 1pm on Saturday 24th and re-open on Wednesday 28th at 8.30am.

Posted 8 years ago

“The bouquet looks nothing like the one on the website - I appreciate that the buds are yet to open, but it looks a bit 'lean.' I have e-mailed the Customer Services department to express my disappointment. It is a shame because all of the many bouquets I have previously ordered and received have been excellent.”

Helpful Report

Posted 8 years ago

Thank you for your feedback. I'm really sorry to hear about your disappointment with the flowers you ordered. Our Customer Support Team are dealing with this for you but please do contact us at flowers@bunches.co.uk if you need any further help.

Posted 8 years ago

“prompt delivery but items were not up to standards and flowers were small as compared to description and photo. All in all should have gone with interflora or bought from the shops. Disappointed.”

Helpful Report

Posted 8 years ago

Thank you for your feedback Reeta. I'm sorry to hear about your disappointment with the flowers you ordered. Please do contact our Customer Support Team at flowers@bunches.co.uk or on 0800 626249 if you would like us to look into this for you. We’re open until 1pm on Saturday 24th and re-open on Wednesday 28th at 8.30am.

Posted 8 years ago

“For the second or third time over the last year I have had to complain over the quality of some of the flowers delivered. Response back from Bunches has been good each time but in future will now be looking elsewhere for flower deliveries.”

Helpful Report

Posted 8 years ago

Thank you for your comments Martin. I am really sorry to hear that you are disappointed with the flowers you ordered. Could you please contact our Customer Support Team at flowers@bunches.co.uk or on 0800 626249 and we will happily look into this for you. We’re open until 1pm on Saturday 24th and re-open on Wednesday 28th at 8.30am.

Posted 8 years ago

“No free chocolates .NO CARD which was paid for. No indication as to sender.Flowers were fine. What went wrong.”

Helpful Report

Posted 8 years ago

Thank you for your feedback Barbara. I'm really sorry to hear about your disappointment with the order you made. I see that you have been in contact directly with our Customer Support Team and we are working to make this right for you. Please do contact us at flowers@bunches.co.uk if you need any further help.

Posted 8 years ago

“Ordered flowers for My elderly mum as a Christmas present not happy with the arrangement. Looked poor small amount of flower and not like what I had ordered. So I have sent an e-mail of complaint. I have used bunches several times and had no reason to complain but this time I would have got a better bunch in local supermarket for less the price. Hope to here from them soon”

Helpful Report

Posted 8 years ago

Thank you for your review Caroline, we are very sorry to hear of your disappointment regarding the flower gift that has been received. Thank you for getting in contact with our customer support team I am sure that one of my colleagues will be in contact with you very shorty.

Posted 8 years ago

“The flowers delivered looked nothing like the ones i ordered off your site. Very disappointed as they were a Christmas present.”

Helpful Report

Posted 8 years ago

Thank you for your comments Steve, I am very sorry to hear that you have been disappointed with the flowers received from us. Would it please be possible for you to contact our customer support team on flowers@bunches.co.uk or call us on 0800626249 so that we are able to look into this further for you. Thank you very much

Posted 8 years ago

“I was sent a photograph of the flowers I had ordered for Rachel Wall (she sent me the pic immediately), originally for her mother who had died and I was very disappointed I ordered with you because I had been satisfied in the past but will now have second thoughts before placing another order I even promoted you on my Facebook Page ! Hazel Egan”

Helpful Report

Posted 8 years ago

Thank you for your comments Hazel, I am very sorry to hear that you have been disappointed with the flowers received from us. Would it please be possible for you to contact our customer support team on flowers@bunches.co.uk or call us on 0800626249 so that we are able to look into this further for you. Thank you very much

Posted 8 years ago

“Does NOT look like the picture AT ALL, very disappointed and I sent them to my 83 year old Nan for Christmas”

Helpful Report

Posted 8 years ago

Thank you for your comments Sally, I am very sorry to hear that you have been disappointed with the flowers received from us. Would it please be possible for you to contact our customer support team on flowers@bunches.co.uk or call us on 0800626249 so that we are able to look into this further for you. Thank you very much

Posted 8 years ago

“Very few flowers, mostly Christmas cones and 'gold' leaves - three wilted white carnations, three wilted red carnations and some 'almost dead' lily buds. My elderly friend sends me Bunches flowers every year, I have complained to the Company in the past and found Customer Service is very poor and, basically, uncaring. I do not want to upset my friend by telling her how awful this Company is, as she is unable to get out to shop elsewhere.”

Helpful Report

Posted 8 years ago

Thank you for your review, We are very sorry to hear of your disappointment regarding the flower gift that you received. Please could you contact our customer support team on either 0800 626 249 or flowers@bunches.co.uk as we would be very happy to look into this further for you. Thank you very much

Posted 8 years ago

Bunches.co.uk is rated 4.7 based on 202,111 reviews