“Some of the stems were broken on arrival and buds were missing. Didn't make the best surprise!!”

Posted 8 years ago

Thank you for your comments Matthew, I am very sorry to hear that you have been disappointed with the flowers received from us. Would it be possible to email us on flowers@bunches.co.uk or call us on 0800626249 so that we are able to look into this further for you. Thank you very much.

Posted 8 years ago

“The flowers look small, not as grand as shown on the website. Might be it's due to the beginning of flowering. Moreover, the message card seems missing. I remember I get 2 leaflets inside the box.”

Helpful Report

Posted 8 years ago

Thank you for your comments, I am very sorry to hear about this, would it be possible to get in touch on 0800626249 or flowers@bunches.co.uk so that we are able to look into this for you. Thank you.

Posted 8 years ago

“Was promised a Wednesday delivery but they didn't arrive until Thursday when the recipients had already left”

Helpful Report

Posted 8 years ago

Thank you for your comments Giles. Looking into your order I can see the Royal Mail First Class Post service has been the chosen delivery this can take 1-2 days, this is highlighted on the calendar when you place your order and throughout your order confirmation. We are sorry if you have been disappointed by this and do thank you for your feedback,

Posted 8 years ago

“I think for price you pay you don't get much for your money. I wouldn't have called that a bunch of flowers and was embarrassed when my friend sent the picture of the flowers she received only good thing was delivery”

Helpful Report

Posted 8 years ago

Thank you for your comments, I am very sorry to hear that you have been disappointed with the flowers received from us. Would it be possible to email us on flowers@bunches.co.uk or call us on 0800626249 so that we are able to look into this further for you. Thank you very much.

Posted 8 years ago

“The flowers were apparently lovely, but they arrived two days early while my sister was away and so were very wilted.”

Helpful Report

Posted 8 years ago

Thank you for your comments Kathryn, I am very sorry to hear about this, would it be possible to get in touch on 0800626249 or flowers@bunches.co.uk so that we are able to look into this for you. Thank you.

Posted 8 years ago

“When delivered I was extremely disappointed as they didn't look like what I had ordered . Plus some of the flowers on delivery were already dieing.”

Helpful Report

Posted 8 years ago

Thank you for your comments, I am very sorry to hear that you have been disappointed with the flowers received from us. Would it be possible to email us on flowers@bunches.co.uk or call us on 0800626249 so that we are able to look into this further for you. Thank you very much.

Posted 8 years ago

“The flowers and everything with it were delivered fine but I had been notified that my payment didn't go through so ordered something else therefore due to the mixup I ended up spending double the amount I wanted to and didn't receive a receipt of payment so don't actually know what I have spent?”

Helpful Report

Posted 8 years ago

Thank you for your comments, I am very sorry to hear about this, would it be possible to get in touch on 0800626249 or flowers@bunches.co.uk so that we are able to look into this for you. Thank you.

Posted 8 years ago

“Have ordered from you before but on this occasion the flowers didn't arrive on the day stated on order.”

Helpful Report

Posted 8 years ago

Thank you for your comments Paula. Looking into your order I can see the Royal Mail First Class Post service has been the chosen delivery this can take 1-2 days, this is highlighted on the calendar when you place your order and throughout your order confirmation. We are sorry if you have been disappointed by this and do thank you for your feedback,

Posted 8 years ago

“There needs to be a more accurate picture of the flowers you are going to receive for the amount you spend. I brought the 18.99 bunch thinking it would be a nice bunch, I was very disappointed as I could have purchased a nicer bunch from Tesco for £5.”

Helpful Report

Posted 8 years ago

Thank you for your comments, I am very sorry to hear that you have been disappointed with the flowers received from us. Would it be possible to email us on flowers@bunches.co.uk or call us on 0800626249 so that we are able to look into this further for you. Thank you very much.

Posted 8 years ago

“What was received didn't look like what was pictured on the order. Very substandard.”

Helpful Report

Posted 8 years ago

Thank you for your comments Adrian, I am very sorry to hear that you have been disappointed with the flowers received from us. Would it be possible to email us on flowers@bunches.co.uk or call us on 0800626249 so that we are able to look into this further for you. Thank you very much.

Posted 8 years ago

“The flowers arrived in a box and most of the soil was in the bottom of the box and the plants were all over the place. Sorry wouldn't use again”

Helpful Report

Posted 8 years ago

Thank you for your comments Graham, I am very sorry to hear about this, would it be possible to get in touch on 0800626249 or flowers@bunches.co.uk so that we are able to look into this for you. Thank you.

Posted 8 years ago

“The flowers arrived on time and well packaged, however they looked totally different to what was shown on the web site. I feel like it just wasn't what I ordered.”

Helpful Report

Posted 8 years ago

Thank you for your comments Mark, I am very sorry to hear that you have been disappointed with the flowers received from us. Would it be possible to email us on flowers@bunches.co.uk or call us on 0800626249 so that we are able to look into this further for you. Thank you very much. 2016-11-06

Posted 8 years ago

“The picture was advertise larger than what was received”

Helpful Report

Posted 8 years ago

Thank you for your comments Jayne, I am very sorry to hear that you have been disappointed with the flowers received from us. Would it be possible to email us on flowers@bunches.co.uk or call us on 0800626249 so that we are able to look into this further for you. Thank you very much.

Posted 8 years ago

“The flowers evidently couldn't be delivered, but although I gave my phone number I was not contacted. They are still at a depot, as my son and daughter-in-law both work and haven't had the time to collect them.”

Helpful Report

Posted 8 years ago

Thank you for your comments Patricia, please could you contact our customer support team on either flowers@bunches.co.uk or 0800 626 249 we will be happy to look into this further

Posted 8 years ago

“Hi have been a customer for a long time and never had a problem. Last order arrived late, and then was delayed further as postman rather than leave with a neighbour as usual took back to delivery office. Flowers were several days in transit before delivery.”

Helpful Report

Posted 8 years ago

Thank you for your comments Sandra, I am very sorry to hear about this, would it be possible to get in touch on 0800626249 or flowers@bunches.co.uk so that we are able to look into this for you. Thank you.

Posted 8 years ago

“Flowers looked past their best when they arrived. Did not improve, compared to other lowers received, very drab. Very disappointed.”

Helpful Report

Posted 8 years ago

Thank you for your comments Alan, I am very sorry to hear that you have been disappointed with the flowers received from us. Would it be possible to email us on flowers@bunches.co.uk or call us on 0800626249 so that we are able to look into this further for you. Thank you very much.

Posted 8 years ago

“Very disappointed with quantity of flowers. Photos made it look like there was more to them. Not impressed with how they were presented in the box. Very disappointed. Could have got a better bunch in a supermarket and that was not the idea”

Helpful Report

Posted 8 years ago

Thank you for your comments, I am very sorry to hear that you have been disappointed with the flowers received from us. Would it be possible to email us on flowers@bunches.co.uk or call us on 0800626249 so that we are able to look into this further for you. Thank you very much.

Posted 8 years ago

“There was no notification to inform customers that the flowers were despatched. The parcel was left on the porch.”

Helpful Report

Posted 8 years ago

Thank you for your comments, I am very sorry to hear is and for the disappointment that this has caused. would it be possible to get in touch on 0800626249 or flowers@bunches.co.uk so that we are able to look into this for you. Thank you.

Posted 8 years ago

“Your Bunches Order Confirmation - 7437625 Arrived a day early. Flowers were inadequate and pathetic. Compared to previous experiences and standards this was way off the mark and expectation. Unless resolved will never use this service again.”

Helpful Report

Posted 8 years ago

Thank you for your comments Steve, I am very sorry to hear that you have been disappointed with the flowers received from us. Would it be possible to email us on flowers@bunches.co.uk or call us on 0800626249 so that we are able to look into this further for you. Thank you very much.

Posted 8 years ago

“For the 2nd year running the delivery failed. This year they were delivered to the wrong address, and were only discovered today, 4 days after the birthday!”

Helpful Report

Posted 8 years ago

Thank you for your comments Colin, I am very sorry to hear about this, would it be possible to get in touch on 0800626249 or flowers@bunches.co.uk so that we are able to look into this for you. Thank you.

Posted 8 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews