Bunches.co.uk Reviews

4.7 Rating 202,111 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 202,111 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had requested a change in delivery date but it was not adhered to.....despite the confirmation. The recipient was a sick person and was inconvenienced. The quality of flowers was very poor. They were a dozen carnations and very very poor in quality.”

Helpful Report

Posted 8 years ago

Thank you for your comments. I am very sorry to hear that you have been disappointed with the flowers received from us. Would it be possible to email us on flowers@bunches.co.uk or call us on 0800626249 so that we are able to look into this further for you. Thank you very much.

Posted 8 years ago

“Supposed to arrive on the 25 Nov arrived 28. Paid additional to have delivered on time. Basket with all sorts”

Helpful Report

Posted 8 years ago

Thank you for your review, We are very sorry to hear this, please could you contact our customer support team on 0800 626 249 or flowers@bunches.co.uk and we will be very happy to look into this further . thank you very much

Posted 8 years ago

“Bunch of flowers turned up and they was a lot more smaller then I thought - next time will be off to get flowers from a supermarket for better value and more flowers ....”

Helpful Report

Posted 8 years ago

Thank you for your comments. I am very sorry to hear that you have been disappointed with our classic 12 mixed coloured carnations that you requested if you would like contact us regarding these then please email us on flowers@bunches.co.uk or call us on 0800626249 Thank you.

Posted 8 years ago

“My daughter sent me a 'BUNCH' of carnations for my birthday. On arrival two or three of the blooms were fully open, the remainder in bud, of which about half were showing colour (pink and yellow) Over the next fortnight about a quarter of these buds opened - the rest just shrivelled and died. Before I realised what a disaster my flowers were, I sent my daughter a slightly similar bunch of carnations and alstromeria. as she had been in hospital and was expected home. I have not yet heard from her whether she fared any better. I shall not use Bunches again.”

Helpful Report

Posted 8 years ago

“Ordered Sunday because it said that if they were ordered before a certain time you could get next day delivery. Went through ordering process, only to be told at the end that they wouldn't be delivered til Tuesday. Ordered anyway. Flowers not delivered til Wednesday. Although the email confirmation said Tuesday couldn't be guaranteed, I didn't think this was made obvious at time of ordering. Very disappointed. (In fact as the recipient was out on Wednesday, they were not received til Thursday). As I said, Very Disappointed ??”

Helpful Report

Posted 8 years ago

Thank you for your comments Paul. Looking into your order I can see the Royal Mail First Class Post service has been the chosen delivery this can take 1-2 days, this is highlighted on the calendar when you place your order and throughout your order confirmation. We are sorry if you have been disappointed by this and do thank you for your feedback,

Posted 8 years ago

“Disappointed with the flowers that were delivered for a friend's birthday. Looked nothing like the image online - very meagre by comparison. Underwhelmed.”

Helpful Report

Posted 8 years ago

Thank you for your comments , I am very sorry to hear that you have been disappointed with the flowers received from us. Would it be possible to email us on flowers@bunches.co.uk or call us on 0800626249 so that we are able to look into this further for you. Thank you very much.

Posted 8 years ago

“2 bunches of flowers went to the same address - my fault probably - but just tried to change the message on the card and ended up with 2 orders and paying for 2 bunches don't know how that happened - wish there was a way you could have flagged this up and asked if it was a mistake sending 2 bunches to the same address seems a bit odd”

Helpful Report

Posted 8 years ago

“The basket is very sub-standard.In particular,itdoes not sit properly and has gaps in the wicker-work. The flowers are not arranged very satisfactorily.All-in-all, does not compare with the web picture and is therefore disappointing.”

Helpful Report

Posted 8 years ago

Thank you for your comments , I am very sorry to hear that you have been disappointed with the planter received from us. Would it be possible to email us on flowers@bunches.co.uk or call us on 0800626249 so that we are able to look into this further for you. Thank you very much.

Posted 8 years ago

“Not many blooms Lots of foliage Blooms didn't last very long”

Helpful Report

Posted 8 years ago

Thank you for your comments, I am very sorry to hear that you have been disappointed with the flowers received from us. Would it be possible to email us on flowers@bunches.co.uk or call us on 0800626249 so that we are able to look into this further for you. Thank you very much.

Posted 8 years ago

“Flowers should have been delivered yesterday or the day before. No sign of them yet.”

Helpful Report

Posted 8 years ago

Thank you for your comments, I am very sorry to hear about this, would it be possible to get in touch on 0800626249 or flowers@bunches.co.uk so that we are able to look into this for you. Thank you.

Posted 8 years ago

“Just disappointed with the price of this bunch.”

Helpful Report

Posted 8 years ago

“It takes days before the flowers will open up to look anything like the picture depicts. Bad value for money! They should show a picture of how they will look delivered. The free chocolate was a packet of buttons. Rather embarrassed I sent this as a present!”

Helpful Report

Posted 8 years ago

Thank you for your comments Michelle, I am very sorry to hear that you have been disappointed with the flowers received from us. Would it be possible to email us on flowers@bunches.co.uk or call us on 0800626249 so that we are able to look into this further for you. Thank you very much.

Posted 8 years ago

“The flowers I purchased based on the picture on the website did not reflect what was delivered to be honest and I was very disappointed!”

Helpful Report

Posted 8 years ago

Thank you for your comments Terry, I am very sorry to hear that you have been disappointed with the flowers received from us. Would it be possible to email us on flowers@bunches.co.uk or call us on 0800626249 so that we are able to look into this further for you. Thank you very much.

Posted 8 years ago

“Flowers were awful”

Helpful Report

Posted 8 years ago

Thank you for your comments, I am very sorry to hear that you have been disappointed with the flowers received from us. Would it be possible to email us on flowers@bunches.co.uk or call us on 0800626249 so that we are able to look into this further for you. Thank you very much.

Posted 8 years ago

“Sorry to say the flower were late arrivaling so was very disappointed”

Helpful Report

Posted 8 years ago

Thank you for your comments Heather. Looking into your order I can see the Royal Mail First Class Post service has been the chosen delivery this can take 1-2 days, this is highlighted on the calendar when you place your order and throughout your order confirmation. We are sorry if you have been disappointed by this and do thank you for your feedback,

Posted 8 years ago

“I ordered identical orchids for my identical twins birthday 12.11.16 One arrived on Friday and one daughter got hers on the correct date”

Helpful Report

Posted 8 years ago

Thank you for your comments Julie. Looking into your order I can see the Royal Mail First Class Post service has been the chosen delivery this can take 1-2 days, this is highlighted on the calendar when you place your order and throughout your order confirmation. We are sorry if you have been disappointed by this and do thank you for your feedback,

Posted 8 years ago

“Compared to my previous experience my recent order was dreadful. The flowers were in poor condition, were dry and in some cases desiccated beyond recovery, and arrived at the very end of the day.”

Helpful Report

Posted 8 years ago

Thank you for your comments Simon, I am very sorry to hear that you have been disappointed with the flowers received from us. Would it be possible to email us on flowers@bunches.co.uk or call us on 0800626249 so that we are able to look into this further for you. Thank you very much.

Posted 8 years ago

“Usually a great service and quality flowers. On this occasion the flowers my daughter received for her 18th birthday were past their best.”

Helpful Report

Posted 8 years ago

Thank you for your comments Molly, I am very sorry to hear that you have been disappointed with the flowers received from us. Would it be possible to email us on flowers@bunches.co.uk or call us on 0800626249 so that we are able to look into this further for you. Thank you very much.

Posted 8 years ago

“Flower stems broken”

Helpful Report

Posted 8 years ago

Thank you for your comments, I am very sorry to hear that you have been disappointed with the flowers received from us. Would it be possible to email us on flowers@bunches.co.uk or call us on 0800626249 so that we are able to look into this further for you. Thank you very much.

Posted 8 years ago

“I was very disappointed with the bunch of flowers I ordered for my mother's 90th birthday. I could have bought the same flowers from a supermarket for a quarter of the price. Consequently I will not be using Bunches UK again and will certainly NOT recommend them to family and friends!”

Helpful Report

Posted 8 years ago

Thank you for your comments Lynn, I am very sorry to hear that you have been disappointed with the flowers received from us. Would it be possible to email us on flowers@bunches.co.uk or call us on 0800626249 so that we are able to look into this further for you. Thank you very much.

Posted 8 years ago

Bunches.co.uk is rated 4.7 based on 202,111 reviews