Bunches.co.uk Reviews

4.7 Rating 201,642 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 201,642 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“flowers lovely but ordered 13sept for 15sept but arrived 18sept.”

Helpful Report

Posted 6 years ago

Thank you for your review. I am sorry your gift didn't arrive as expected. If you would like to pop an email over to us at flowers@bunches.co.uk, we will be happy to look into this further for you. Kind Regards - bunches

Posted 6 years ago

“The flower bunch was acceptable, just, but appeared rather puny. very regrettable - your product are normally fresh and impressive- but this time very disappointing , lived 4 days”

Helpful Report

Posted 6 years ago

Thank you for your review I am sorry to hear the flowers didn't last the 7 days of freshness we guarantee them for. We will be in touch with you very soon to make this right for you.Kind Regards - Bunches

Posted 6 years ago

“Flowers arrived on time. All great and but the message was left out which was a shame.”

Helpful Report

Posted 6 years ago

Thank you for your review. I am sorry to hear the gift message was missing. We understand that the message often is the primary sentiment of all our gifts and how upsetting this can be when it goes wrong. please pop us an email over to flowers@bunches.co.uk if you would like us to send the message out the the recipient as we know some recipient’s do like to keep the gift cards for sentimental reasons. Kind Regards - Bunches

Posted 6 years ago

“Flowers were lovely but I paid for a balloon to be deliver to my daughter in law but this was not deliver!!”

Helpful Report

Posted 6 years ago

thank you for your review. I am sorry to hear the mini-loon was missing from your order. We will be in touch with you very soon to put this right for you. kind Regards - Bunches

Posted 6 years ago

“I was pleased with one order but disappointed with the other.”

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Posted 6 years ago

“Very disappointed no vase including like on the picture”

Helpful Report

Posted 6 years ago

thank you for your review. I am sorry you have been disappointed with your recent gift. We do explain on our website that we do not include a vase with any of our bouquets as standard. Bouquets are pictured in a vase on the website for display purposes only. Kind Regards Bunches

Posted 6 years ago

“I would like to have had an email to confirm the flowers were delivered. Can’t comment on the details below as don’t know if they were delivered as was for a surprise”

Helpful Report

Posted 6 years ago

Thank you for your review. Our free delivery is not a traceable service, however we do offer a courier service that comes with tracking information, this service comes with an additional charge. The majority of our customers do opt for the free delivery service to help keep costs down. kind Regards - bunches

Posted 6 years ago

“Unfortunately my experience with bunches isn’t a good one. I ordered some flowers for my sick sister and they arrived 2 days late. Should of arrived on the Tuesday but arrived on the Thursday dry as a bone with 2 stems dead.”

Helpful Report

Posted 6 years ago

Thank you for your review. I am sorry to hear your sisters blooms arrived so late and of a poor condition. I have just popped an email over to you in the hope we can put this right for you. Kind Regards- Bunches

Posted 6 years ago

“Ordered Flowers on a Friday with expected delivery by First class post for the Monday. ( As confirmed at checkout)Unfortunately the flowers did not arrive until the Wednesday, very disappointing. Customer service was responsive and I believe sent a complaint to Royal mail. Once the flowers arrived the recipient was extremely pleased with their beauty and bouquet content. Just be careful with confirmed date when ordering and actual delivery date.”

Helpful Report

Posted 6 years ago

“Used to be really great until they changed the way they apply posey points, at that point the flowers stopped lasting as long! I am guessing they went through some sort of restructure and cost cutting! Simply average at best!”

Helpful Report

Posted 6 years ago

“Chose standard delivery, it was delivered a day later than requested, and even then the postman left a card to collect from depot later. So it was 2 days late by the time the flowers were received and they’d spent overnight in the postal depot.”

Helpful Report

Posted 6 years ago

“My sister could not collect easily from post office as in bed ill and when flowers eventually picked up were not at their best three days later.. normally very happy with the flowers sent in the past ..”

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Posted 6 years ago

“Doesn’t look like photo”

Helpful Report

Posted 6 years ago

Thank you for your review. I am sorry to hear you have been disappointed with your recent gift. Our bouquets are displayed online alongside a full description of what is included. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The flowers do need a few day to bloom to resemble our online image. Kind Regards - Bunches

Posted 6 years ago

“Bit disappointed that the flowers did not arrive on the date asked for”

Helpful Report

Posted 6 years ago

Thank you for your review. Our free delivery option is based on a 1-2 working day delivery with 97% of gift arriving on the requested date. To ensure a specific delivery date we do recommend you upgrade to a courier delivery. Our apologies for any disappointment caused. Kind Regards -Bunches

Posted 6 years ago

“Poor delivery service and when I complained when they failed to deliver on our chosen day (which was 3 days ahead) , I was told that had I paid extra I could specify a certain date which I thought was a very poor indeed as they promote free delivery ... watch out for the small print !”

Helpful Report

Posted 6 years ago

Thank you for your review. Sadly, Royal Mail delivery can take an extra day to arrive, We do explain on our website that 97% of gift arrive on the chosen day, however this is not a guarantee. We do recommend you upgrade to our courier option if a specific day is required. Kind Regards Bunches

Posted 6 years ago

“A lot smaller than I was expecting and the picture showed a Vase ,which on reviewing your web site after delivery still was not clear enough that the Vase was not included it needs to clearly state that the Vase is not included.I have order another bunch of flowers tonight but have used M&S.”

Helpful Report

Posted 6 years ago

“Flower arrived on time and were a lovely surprise for my wife. Just a pity that the box they came in seemed a little small and with closing the box the flowers had been squashed and nipped. 4 or 5 of the bigger flowers were damaged on the petals, these were removed and flowers are looking fine.”

Helpful Report

Posted 6 years ago

Thank you for your review. I am sorry to hear that some of the flowers arrived squashed and not of the quality we would expect them to arrive in. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 6 years ago

“Lovely flowers, but quite unreliable delivery. No one can actually tell me in the customer service when the flowers will be delivered. Generally the line is: once flowers left us it’s not our problem. Had I known that there could be an issue I’d pay the extra £6 for courier. Disappointing, this should be improved.”

Helpful Report

Posted 6 years ago

Thank you for your review. I am sorry to hear you gift didn't arrive on the day you would have liked. Our free delivery service is based on a 1-2 working day delivery with 97% of gifts arriving on the date selected. We do recommend that you upgrade to our courier service if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 6 years ago

“Only sad because I was paid extra £7.99 for delivery next day and it was delivered one day after I asked. The surprise it was later.”

Helpful Report

Posted 6 years ago

Thank you for your review. I am sorry to hear there was a delay with your order. We will be in touch with you very soon to make this right for you. Kind Regards- Bunches

Posted 6 years ago

“Rather disappointed that the flowers were not received until a day after my chosen date. I know it stated they were delivered by Royal Mail therefore delivery date could not be guaranteed, but not sure how a business which people order from for special occasions can survive in those circumstances. Think I will have to revert to my usual Interflora site as have never been let down by them.”

Helpful Report

Posted 6 years ago

Thank you for your review. I am sorry to hear you gift didn't arrive on the day you would have liked. Our free delivery service is based on a 1-2 working day delivery with 97% of gifts arriving on the date selected. We recommend that you upgrade to our courier service if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 6 years ago

Bunches.co.uk is rated 4.7 based on 201,642 reviews