Bunches.co.uk Reviews

4.7 Rating 201,633 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 201,633 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely flowers but unfortunately they didn’t arrive on the date it was intended for. Ordered on a Tuesday for a Saturday delivery to a function, they didn’t arrive until Monday.”

Helpful Report

Posted 6 years ago

thank you for your review. i am sorry to hear your gift didn't arrive on your day of choice. Our free delivery option is based on a 1-2 working day delivery with 95% of gift arriving on the requested date. To ensure a specific delivery date we do recommend you upgrade to a courier delivery. Our apologies for any disappointment caused. Kind Regards -Bunches

Posted 6 years ago

“Would be better if you could actually track your order from the moment it gets dispatched to delivery”

Helpful Report

Posted 6 years ago

Thank you for your review - This is not available with the free service however, if you would like to track your gift please select a courier service. Kind Regards - Bunches.

Posted 6 years ago

“However I ordered well in advance for a special birthday and the flowers arrived a day late which was disappointing no point selecting delivery dates if they aren't going to be delivered for that selected time”

Helpful Report

Posted 6 years ago

Thank you for your review. Our free delivery option is based on a 1-2 working day delivery with 95% of gift arriving on the requested date. To ensure a specific delivery date we do recommend you upgrade to a courier delivery. Our apologies for any disappointment caused. Kind Regards -Bunches

Posted 6 years ago

“Delivery not great ordered Tuesday arrived Friday !”

Helpful Report

Posted 6 years ago

Thank you for your review. I am sorry to hear you were disappointed with your delivery. We will be in touch with you shortly with more information regarding our delivery services. Kind regards - Bunches

Posted 6 years ago

“I have lovely flowers for Bunches and not so good flowers. When they are good it is terrific but can be poor on occasions. I have used their service for many years Revd Elizabeth Knifton”

Helpful Report

Posted 6 years ago

“The bouquet didn't look hand tied as illustrated if at all. A little disappointing although the recipient was pleased with them as she hadn't seen the illustration I had.”

Helpful Report

Posted 6 years ago

Thank you for your review. i am sorry to hear you were disappointed with the arrangement. Our flowers are sent out in bud, therefore they do need a few day to bloom to resemble our online image. Kind regards - Bunches

Posted 6 years ago

“The service was alright, the flowers got delivered the day after I requested them, my daughter sent me a photo of them and I was dissapointed in them, there seemed to be more greenery than blooms.”

Helpful Report

Posted 6 years ago

Thank you for your review. I am sorry you have been disappointed with your recent gift. We have popped an email over to you regarding this. kind Regards - Bunches

Posted 6 years ago

“The flowers looked great and the person I sent it to was happy but I found the bouquet to be really small compared to the picture on the websit. Not sure if I would order again for this reason.”

Helpful Report

Posted 6 years ago

Thank you for your review. I am sorry you were not happy with the size of the bouquet. Our bouquets are displayed online alongside a full description of what is included. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. Once the buds start to open this will make a significant difference to the arrangement. Kind regards - bunches

Posted 6 years ago

“Not been told if my bouquet was ever delivered”

Helpful Report

Posted 6 years ago

Thank you for your review. we will be in touch with you shortly with further information. kind regards - Bunches

Posted 6 years ago

“Whilst 15 carnations were delivered so many in bud it wasn’t a pretty display, the accompanying flowers were very sparse in fact there was only one, far less than in your promotional picture. They were not delivered on the date I requested although I was aware there may be a delay,I was in the 5% it happened to. Quite disappointed.”

Helpful Report

Posted 6 years ago

Thank you for your review. I am sorry you have been disappointed with your recent gift. We send our flowers out in bud to give maximum vase life and limit any damage whilst in transit. Once the buds start to open this will make a big difference to the fullness of the arrangement. Kind regards - Bunches

Posted 6 years ago

“I have been a customer for about 10years & always been pleased with the service. However last week I ordered flowers for a friend & didn’t know she had gone away for a week. The courier left the flowers in the porch & it wasn’t until the neighbor spotted them that they were found. You have my phone no. & I was disappointed you didn’t phone me & I could have probably done something about it.”

Helpful Report

Posted 6 years ago

Thank you for your review. I am sorry to hear the recipient was available to accept your gift. We will be in touch with you very soon regarding this issue. Kind Regards- Bunches

Posted 6 years ago

“The flowers were really nice but had already begun to brown in places. I was not impressed, however with the courier driver who decided it was acceptable to throw the flowers over our 8 feet gate.”

Helpful Report

Posted 6 years ago

Thank you for your review. I am sorry to hear the flowers were a little sad on arrival. We will be in touch with you very soon to put this right for you. Kind Regards - Bunches

Posted 6 years ago

“Yes but A I requested that the flowers be a late delivery, after 4 and they were delivered at 10.30am when I knew there would be nobody in. And B The recipient was then away down south for couple of days before these could be collected. Delivery companies at least try hand them to neighbour or put them in a safe place, this was my point means if person not in to receive flowers they are taken the P.O depot and could sit there for couple of days before able to pick them up”

Helpful Report

Posted 6 years ago

Thank you for your review. The service we use for our free delivery is Royal Mail. If the recipient is not available to accept their gift a calling card would be left by Royal Mail informing them a delivery of a perishable item has been attempted. we do recommend these be collected as soon as possible due to the life span of the gift. Kind Regards -Bunches

Posted 6 years ago

“I thought the flowers were going to be closed bud, this wasn't the case and some of the flowers looked past their best.”

Helpful Report

Posted 6 years ago

Thank you for your review. I am sorry to hear you flowers looked a little sad on arrival. we will be in touch with you very soon to put this right. Kind regards -Bunches

Posted 6 years ago

“Although the flowers were lovely and welcomed as a gift, the service wasn't particularly pleasing. After leaving a comment to leave the flowers at the next door neighbours if not in, this wasn't adhered to and the recipient had to collect them at a later date. Possible solutions to this for the future are: 1. Don't offer a notes box to put these suggestions in. 2. Don't use royal mail as the courier if they don't consider the customers wishes.”

Helpful Report

Posted 6 years ago

Thank you for your review. I am sorry you have been unhappy with the delivery of your gift. We do explain that any delivery request is carried out at the discretion of the delivery driver and cannot be guaranteed i'm afraid. kind Regards - Bunches

Posted 6 years ago

“I was pleased with the flowers but was disappointed that I paid extra for the courier service expecting the delivery would be in the morning and they arrived at 4.45pm.”

Helpful Report

Posted 6 years ago

Thank you for your review. I am sorry you were disappointed with the delivery time slot. After reviewing your order I can see that you opted for the all day courier delivery which is between 8am-6pm. We do offer a morning courier service, however this comes with with an additional cost. Kind Regards - Bunches

Posted 6 years ago

“Ordered a bunch of flowers for a friend and when she received them, they were all still buds and not one of them had yet bloomed which felt slightly underwhelming when receiving them. The second bunch I ordered looked nice online but the packaging in which my friend had received them made them look very cheap and I felt slightly embarrassed buy them.”

Helpful Report

Posted 6 years ago

Thank you for your review. I am sorry you have been disappointed with your recent gifts. Our flowers are sent out in bud so they do need a little time to bloom to resemble our online image. All our gifts arrive in our branded packing , an image of the packaging is shown online to show our customers how our gift arrive. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 6 years ago

“Bunches is ok but the postman took the flowers back to the post office and unfortunately th y were not picked up for 5 days as the recipient didn't know the package was flowers ! The post office could have written on the card flowers or left them instead of taking them back !”

Helpful Report

Posted 6 years ago

Thank you for your review. i am sorry to hear the post person didn't mark the calling card as perishable to inform the recipient of the urgency of collection. We will be in touch with you very soon to put this right for you. Kind Regards - Bunches

Posted 6 years ago

“Didn’t arrive on the receipients Birthday. I appreciate I can pay £5.99 for guaranteed delivery date but why should I? Think I paid enough for the flowers!”

Helpful Report

Posted 6 years ago

Thank you for your review. Our free delivery option is based on a 1-2 working day delivery with 97% of gift arriving on the requested date. To ensure a specific delivery date we do recommend you upgrade to a courier delivery. Our apologies for any disappointment caused. Kind Regards -Bunches

Posted 6 years ago

“flowers lovely but ordered 13sept for 15sept but arrived 18sept.”

Helpful Report

Posted 6 years ago

Thank you for your review. I am sorry your gift didn't arrive as expected. If you would like to pop an email over to us at flowers@bunches.co.uk, we will be happy to look into this further for you. Kind Regards - bunches

Posted 6 years ago

Bunches.co.uk is rated 4.7 based on 201,633 reviews