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Bunches.co.uk Reviews

4.7 Rating 200,551 Reviews

92 %

of reviewers recommend Bunches.co.uk

Company Reviews

Product Reviews

4.7

Based on 200,551 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I still have not got my delivery and it's after 6pm I payd extra to be on this day as my wife and kids are out all day so now I believe that I will have to buy new somewhere. And problem for thanks that this is my wife's first Mothers day I am it happy at all with 5his company service and have not been provided with delivery tracking number or delivery drivers contact. And I have left mine number to call or message me if it's delayed delivery there is no update. Ordering from this company first and defenetly last time”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your review. We are sorry to hear that you have been disappointed with your recent flower gift. If you would like to send an email over to flowers@bunches.co.uk or call us on 0800 626 249, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 6 years ago

“Rubbish Bouquet - will never use Bunches again”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your review. We are sorry to hear that you have been disappointed with your recent flower gift. If you would like to send an email over to flowers@bunches.co.uk or call us on 0800 626 249, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 6 years ago

“The flowers turned up damanged, half dying (not buds as advertised) and even if they were in good condition they wouldn’t have looked like the picture at all. I had to go buy shop flowers to add to them for mothers day so they didn’t look so awful.”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your review. We are sorry to hear that you have been disappointed with your recent flower gift. If you would like to send an email over to flowers@bunches.co.uk or call us on 0800 626 249, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 6 years ago

“Had flowers delivered from my daughter for mothers day could of got them from Tesco's for a fiver nothing like the pictures .large bunch on pic small bunch came like you get from tresco.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 0800 626 249, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 6 years ago

“I received flowers yesterday from my daughter at university . She chose the Freesia ( my favourite flowers) and Iris bunch there were 2 open freesias the rest will never bud just green stems and 2 iris stems the rest were green/yellowleaves and brown gypsophila . She was so upset when she saw the photo did not resemble the photo at all. Will never use bunches again . Another company taking advantage of a commercial even! Bloom & Wild by far superior company .”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 0800 626 249, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 6 years ago

“Afraid to say fresias had no smell and were wilted. Cake was not very good. Don't know if mother was being fussy but she really didn't like this present.😶😭☹.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 0800 626 249, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 6 years ago

“What I ordered for my mum and what she received (I know the flowers were to open) will go back to buying from Guernsey flowers. Disgusting behaviour.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 0800 626 249, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 6 years ago

“Had ordered some flowers for my mum for mother’s day. Normally excellent mix but this time I might as well of ordered just carnations. Very disappointed especially for Mother’s Day.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 0800 626 249, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 6 years ago

“Nothing like the picture, got the flowers and they look bare even though I ordered and extra large!! Get nice ones in Tesco for cheaper.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 0800 626 249, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 6 years ago

“I have ordered twice a year for the past ten years but this march 2019 the flowers I ordered were not delivered they chose different ones because the ones I ordered were not up to standard which is fine but I would expect a like to like as in colour, price etc but I ordered pink and purple and yellow was delivered instead including Lilly’s which my mother hates hence if they had looked at my past orders they would have noticed I have never ever ordered Lilly’s they asked if I would like the sunshine flowers their new addition to the range delivered I said no but they ignored me and delivered anyway. I complained and they send out the confetti flowers but the presentation has a lot to live up to a £20 bouquet should be presented better than being tied together with an elastic band and plonked in a box and dumped on a door step”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry you were unhappy with the change in flowers. Regrettably, we received a poor batch of flowers and were unable to send your original choice, therefore your gift was upgraded to another bouquet. We are sorry you were unhappy with the charge and a further replacement was sent to the recipient. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, they do need to be arranged on arrival and given a little time to bloom. Please accept our sincere apologies for any disappointment caused. Kind Regards - Bunches

Posted 6 years ago

“Sorry to say that 2 very small bunches if flowers for £27 Was very disappointing. I thought you got the vase with the flowers but obviously not. I won't be using them again”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. We do explain on our website that the vases are for display purposes only. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 6 years ago

“The flowers can timely but looked nothing like the picture, very disappointing finish.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 6 years ago

“You never confirmed my order had been delivered even when I asked you said it was by Royal Mail so you couldn't answer me. I will not recommend you to anyone and I won't be using you again....”

Helpful Report

Posted 6 years ago

Thank you for your email. We are sorry you have been unhappy with our service. Our free delivery service is not a traceable service i'm afraid. this information is explained on our website. We do however offer a traceable service at an additional cost, if you require your item to be tracked. Sincere apologies - Bunches

Posted 6 years ago

“Would give a zero if i could. Ordered bunch of flowers and received a bunch of stalks!”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent gift. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. They do need to be arranged in a suitable vase and given a little time to bloom to resemble our online image. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards- Bunches

Posted 6 years ago

“Nothing like on the photos, paid £30 for flowers for them to be dead and dry.”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your review. We are extremely sorry to hear that you have been disappointed with your experience at Bunches. It is disappointing to hear this as we do try to make every order perfect. A member of our team will be in touch shortly to discuss this a bit further with you. Please do accept our sincerest apologies for any disappointment that has been caused. Kind Regards - Bunches

Posted 6 years ago

“Flowers didn't arrive. No card was put through door. Not notified of non-delivery until flowers died so too late to collect. First and last time I will ever use this service. Paid £30 for nothing!!”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your review. We are extremely sorry to hear that you have been disappointed with your experience at Bunches. This is extremely disappointing for us as we do try to make every order perfect. After looking into your order, we can see that a member of our team has emailed you to inform you that your flower gift was returned back to us due to the Royal Mail not being able to carry out the delivery. A member of our team will email you shortly to discuss this a bit further with you. Please do accept our sincerest apologies for any disappointment that has been caused. Kind Regards - Bunches

Posted 6 years ago

“Dreadful service the order that I requested was not as indicated on your site I felt very let down”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry you have been disappointed with your recent order. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do require a little time to bloom. I can see that a replacement bunches has been sent out with our apologies for any disappointment caused. Kind Regards - Bunches

Posted 6 years ago

“Ordered flowers along with added extras for my daughters birthday. I can honestly say what was sent was a disgrace have thrown flowers away that were healthier looking. Have now been informed that this is the same company that failed to deliver the flowers to crematorium for my father in laws funeral if I had known it was same one I would never have ordered for my daughter. After several emails my daughter received another lot of flowers but to little to late as that is twice they have left us all very upset. Will never use the company again never once did I receive an apology from them & will never recommend them.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent order. Having looked into this I can see that a replacement bouquet to the recipient with our apologies. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 6 years ago

“Re earlier review my issue has not been resolved.Called again today and said would deliver 16th 4 days later than required.Would not refund me as they had to pay £5.99 to use courier.will not be using again!!”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry you have experienced difficult with the gifts being delivered. After reviewing your order I can see that a full refund was given when you contacted our customer support team. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 6 years ago

“ordered flowers for my mum 90th birthday for 13th march no flowers on that day despite several phone calls.called again 14th said would arrive before 6pm.Now 6pm no flowers and office shut.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you flowers haven't arrived as expected, this is very disappointing . After reviewing the order, I can see that you have been in touch with our customer support team and this has now been resolved. Kind Regards- Bunches

Posted 6 years ago

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Bunches.co.uk is rated 4.7 based on 200,551 reviews