“Overpriced for very ordinary flowers. Wouldn't use them again”

Posted 6 years ago

Good Afternoon Thank you for your review. We are sorry to hear that you have been disappointed with your gift. Our bouquets are displayed online alongside a full description of what is included. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. We recommend the recipient follow the care instructions provided, and if after a couple of days, they remain unhappy with your gift, please do get in touch and we will be more than happy to investigate this further. Please accept our sincere apologies for any disappointment caused. Kind Regards - Bunches

Posted 6 years ago

“Flowers did not arrive on time for mother’s day. Chose them to be delivered the day before however we’re delivered on the Friday. Had to wait for them to then be delivered on the Monday when they arrived I felt the bunch did not reflect the amount of money I paid or the picture described on the internet. The flowers then lasted 4 days. I have ordered more than a dozen bunches in the past but won’t be ordering again. Very unhappy”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your review. We are sorry to hear that you have been disappointed with your recent flower gift. If you would like to contact us via email on flowers@bunches.co.uk or by phone on 01623 750343 and a member of our team will be happy to help. Kind Regards – Bunches

Posted 6 years ago

“Didn’t receive my card Flowers badly wilted after 2 days Won’t trust again for a special occasion”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your review. We are sorry to hear that you have been disappointed with your recent flower gift. If you would like to contact us via email on flowers@bunches.co.uk or by phone on 01623 750343 and a member of our team will be happy to help. Kind Regards – Bunches

Posted 6 years ago

“I ordered flowers for my Mum on mother's day and they were dead when she got them. They were delivered on time but they were dead. I won't order from you again as I have one disappointed mother and it cost me £34.00 for a bunch of dead flowers!!”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your review. We are sorry to hear that you have been disappointed with the delivery of your gift item. This is extremely disappointing for Bunches as we do try to make every order perfect. After looking into your order, we can see that you have been in touch with us and some fresh flowers have been sent out to the recipient as an apology for the disappointment that has been caused. Please accept our sincerest apologies again for the disappointment that has been caused. Kind Regards - Bunches

Posted 6 years ago

“The flowers arrived dead.”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your review. We are sorry to hear that you have been disappointed with your flower gift. This is extremely disappointing for Bunches as we do try to make every order perfect. After looking into your order, we can see that you have been in touch with us and some fresh flowers have been sent out to the recipient as an apology for the disappointment that has been caused. Please accept our sincerest apologies again for the disappointment that has been caused. Kind Regards - Bunches

Posted 6 years ago

“Very disappointed, arrived late and ended up at the post office which meant the recipient didn’t get them for another 24hrs so the flowers were almost dead when they got them!”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your review. We are sorry to hear that you have been disappointed with your recent flower gift. If you would like to contact us via email on flowers@bunches.co.uk or by phone on 01623 750343 and a member of our team will be happy to help. Kind Regards - Bunches

Posted 6 years ago

“A totally different bunch of flowers were delivered to what I ordered. The person receiving the flowers found a small card saying that the arrangement was changed as the original flowers were not of a high enough quality. Surely it would have been better customer service to actually give the person paying for the flowers a choice on how to proceed, not just send a replacement arrangement without authorisation.”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. It is extremely disappointing as we have such a high standard and try to make every order perfect. We have contacted our production team regarding this matter, and they have informed me that regrettably due to a poor batch of flowers/Plants received into our warehouse unfortunately we were unable to send out the exact flowers ordered. We do advise in our terms & conditions that in the event of supply difficulties we reserve the right to substitute any product with another type of equal/ or greater value. However, we have passed these details onto our production manager as I do feel that you should have been contacted regarding this matter. Please do feel free to contact us on our customer support line on 01623 750343 or via email on flowers@bunches.co.uk and a member of our team will be happy to discuss this order with you further. Please do accept our sincerest apologies for the disappointment that has been caused. Kind Regards - Bunches

Posted 6 years ago

“not impressed with flowers from bunches flowers were squashed and half dead by the time they arrived .”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your review. We are sorry to hear that you have been disappointed with your recent flower gift. If you would like to contact us via email on flowers@bunches.co.uk or by phone on 01623 750343 and a member of our team will be happy to help. Kind Regards - Bunches

Posted 6 years ago

“I ordered flowers for my mum for Mother's Day, these didn't arrive, I have reached out to Bunches and not heard a thing! Very disappointed!”

Helpful Report

Posted 6 years ago

Good Morning Thank you for your review. We are extremely sorry to hear that you been disappointed with the delivery service of your flower gift. This is extremely disappointing as we have dispatched your flower gift in good faith with the Royal Mail and they have let us down unfortunately. We are also sorry to hear that you have tried to contact us with no success. We can be contacted via email on flowers@bunches.co.uk or via our customer support contact line on 01623 750343 and a member of our team will be happy to help. Due to your difficulties reaching out to us, a member of our team will be in touch shortly to discuss this further with you. Please do accept our sincerest apologies for the disappointment that has been caused. Kind Regards - Bunches

Posted 6 years ago

“Was meant to have a cake with my order and it didn’t come”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your review. We are sorry to hear that you have been disappointed with your recent flower gift. If you would like to contact us via email on flowers@bunches.co.uk or by phone on 01623 750343 and a member of our team will be happy to help. Kind Regards - Bunches

Posted 6 years ago

“My son ordered the rose and iris bouquet for mother’s day. All but two of the irises were dead on arrival. Some had white mould on the stems. The roses are all drooping now. I followed the your instructions and used the flower liquid. Extremely disappointed”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your review. We are sorry to hear that you have been disappointed with your recent flower gift. If you would like to contact us via email on flowers@bunches.co.uk or by phone on 01623 750343 and a member of our team will be happy to help. Kind Regards - Bunches

Posted 6 years ago

“Very bad experience. Ordered Mother’s Day flowers on Friday- got email that it will be deliver on Saturday but received them on Tuesday ( 2 days after Mother’s Day) & the flowers received were dry, hanging down & already spoiled. Will never recommend to anyone & will never use them again.”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your review. We are sorry to hear that you have been disappointed with the delivery of your gift item. As a flowers by post company, we do dispatch our gifts in good faith with the Royal Mail and the nationwide couriers and they have unfortunately let us down on this occasion. After looking into your order, we can see that you have been in touch with us and a full refund has been arranged with our apologies. Please do allow 3-5 working days from the day you contacted us for this to occur in your bank account. Please accept our sincerest apologies again for the disappointment that has been caused. Kind Regards - Bunches

Posted 6 years ago

“Delivered late and missed the birthday of my Mother (81).”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your review. We are sorry to hear that you have been disappointed with your recent flower gift. If you would like to contact us via email on flowers@bunches.co.uk or by phone on 01623 750343 and a member of our team will be happy to help. Kind Regards - Bunches

Posted 6 years ago

“Bunch of flowers looked very cheap and not at all worth the money.”

Helpful Report

Posted 6 years ago

“I ordered a triple plant arrangement well in advance on the 5th March for delivery on the 29th March in time for Mothers Day on the 31 March. Plant never arrived and despite Bunches telling me it was sent on the 27th it did not arrive nor do I believe their story it was sent. They screwed up big time and will not use again. Take a tip ..don't rely on one line flower companies, its a rip off and they fail to deliver.”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your review. We are very sorry to hear that no delivery attempt was made, it is extremely disappointing as we have such a high standard and try to make every order perfect. As a flowers by post company we rely on Royal Mail to ensure our gifts arrive safely and on time; unfortunately on this occasion they have severely let us down. After looking into your order, we can see that you have been in touch with our Customer Support department recently and a fresh plant has been sent out with our sincerest apologies to the recipient. This plant has also been placed on an upgraded courier delivery service to arrive to the recipient guaranteed today by 6pm. Please do accept our sincerest apologies once again for the disappointment that has been caused on this occasion. Kind Regards - Bunches

Posted 6 years ago

“A tiny bouquet arrived for a Mothers Day far too early for Mothers Day, despite ordering one to arrive specifically on Sat 30th. Absolute rip off, tiny bouqet and tiny chocs for £32.99!!! Aldi and Lidl had bigger and better value bouquets and in hindsight i wish i had gone there. This is not the first time i have had an extremerly tiny bouquet of flowers from you and it will now definitely be the last!”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for getting in touch with us. We are sorry to hear that you have been disappointed with your gift. Our bouquets are displayed online alongside a full description of what is included. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. We recommend the recipient follow the care instructions provided, and if after a couple of days, they remain unhappy with your gift, please do get in touch and we will be more than happy to investigate this further. You can contact us via our customer support line on 01623 750343 or via email on flowers@bunches.co.uk alternatively. Please accept our sincere apologies for any disappointment caused. Kind Regards - Bunches

Posted 6 years ago

“I’m am disappointed that despite numerous emails and calls for a delivery for Saturday 30th Mother’s Day that still hasn’t arrived Monday 6.20pm no one has contacted me back 4 days after order! Is not acceptable. Too little, too late, no excuses. Refund required”

Helpful Report

Posted 6 years ago

Good Morning Thank you for your review. We are sorry to hear that you have been disappointed with your recent flower gift. If you would like to send an email over to flowers@bunches.co.uk or call us on 01623 750343, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 6 years ago

“I have used bunches quite a few times but this is the first time I have actually seen the flowers and I am very disappointed. They were for my mum and poor value for money and nothing like the picture and I wanted the wow factor and nothing. The flowers themselves were nice but I got a better bunch of flowers from my sons from the supermarket for half the price, so that is were I will be going from now on.”

Helpful Report

Posted 6 years ago

Good Morning Thank you for getting in touch with us. We are sorry to hear that you have been disappointed with your gift. Our bouquets are displayed online alongside a full description of what is included. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. We recommend the recipient follow the care instructions provided, and if after a couple of days, they remain unhappy with your gift, please do get in touch and we will be more than happy to investigate this further. You can contact us on our customer support line on 01623 750343 or via email on flowers@bunches.co.uk and a member of our team will be happy to help. Please accept our sincere apologies for any disappointment caused. Kind Regards - Bunches

Posted 6 years ago

“The flowers were left in the blue bin for 4 days, no delivery card left stating to the receiver where they have been left. These flowers where for a breavement. Waste of money very disappointed”

Helpful Report

Posted 6 years ago

Good Morning Thank you for your review. We are sorry to hear that you have been disappointed with your recent flower gift. If you would like to send an email over to flowers@bunches.co.uk or call us on 01623 750343, we will be happy to look into this further for you. However, we do have a two week complaint window so please do contact us as soon as possible so we can fully help you with this. Kind Regards - Bunches

Posted 6 years ago

“Bought the Speing Joy bunch of flowers for Mother’s Day. I can’t say I was very impressed with them- nothing like the picture at all. Definitely not worth the money I paid (£24.99), could have gotten a better bunch at a regular supermarket for much less. Very disappointed.”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for getting in touch with us. We are sorry to hear that you have been disappointed with your gift. Our bouquets are displayed online alongside a full description of what is included. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. We recommend the recipient follow the care instructions provided, and if after a couple of days, they remain unhappy with your gift, please do get in touch and we will be more than happy to investigate this further. You can contact us on our customer support line on 01623 750343 or via email on flowers@bunches.co.uk. Please accept our sincere apologies for any disappointment caused. Kind Regards - Bunches

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews