“Horrendous quality of flowers for the price I paid, £32.97 for flowers and a card I could have got better quality at a shop for £5. Extremely unhappy.”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your review. We are sorry to hear that you have been disappointed with your gift. Our bouquets are displayed online alongside a full description of what is included. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. We recommend the recipient follow the care instructions provided, and if after a couple of days, they remain unhappy with your gift, please do get in touch and we will be more than happy to investigate this further. You can contact us via email on flowers@bunches.co.uk or via our customer support on 01623 750343 and a member of our team will be happy to help discuss this order further you. Please accept our sincere apologies for any disappointment caused. Kind Regards - Bunches

Posted 6 years ago

“I was very disappointed, asked for delivery on Saturday and they were delivered on the Thursday before. Also quite a few flowers were damaged and wilted. I wouldn't use Bunches again.”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your review. We are sorry to hear that you have been disappointed with your recent flower gift. If you would like to contact us via email on flowers@bunches.co.uk or by phone on 01623 750343 and a member of our team will be happy to help. Kind Regards – Bunches

Posted 6 years ago

“Very very disappointed with the size and quality of the bouquet of flowers. Will not use this company again”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your review. We are sorry to hear that you have been disappointed with your gift. Our bouquets are displayed online alongside a full description of what is included. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. We recommend the recipient follow the care instructions provided, and if after a couple of days, they remain unhappy with your gift, please do get in touch and we will be more than happy to investigate this further. You can contact us via email on flowers@bunches.co.uk or on our customer support line on 01623 750343 and a member of our team will be happy to help. Please accept our sincere apologies for any disappointment caused. Kind Regards - Bunches

Posted 6 years ago

“They came late, were a lot smaller than expected and died after two/three days. Not worth £30.”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your review. We are sorry to hear that you have been disappointed with your flower gift. This is extremely disappointing as we do try to make every order perfect. After looking into your order, we can see that you have been in touch with us and a full refund has been arranged with our apologies. Please do allow 3-5 working days for this to occur in your bank account. Please accept our sincerest apologies again for the disappointment that has been caused. Kind Regards - Bunches

Posted 6 years ago

“Flowers were nice when they were delivered if a little smaller than expected for the price paid however the biggest issue is that they were delivered 3 days earlier than requested and a day before the dispatch date printed on the delivery label so they were all but dead by the time I actually wanted to gift them.....had to go and buy more elsewhere.... in summery pretty flowers but not the best value don’t last long and don’t order for delivery on a specified day as it will be ignored.”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your review. We are sorry to hear that you have been disappointed with your flower gift. This is extremely disappointing as we do try to make every order perfect. After looking into your order, we can see that you have been in touch with us and a full refund has been arranged with our apologies. Please do allow 3-5 working days for this to occur in your bank account. Please accept our sincerest apologies again for the disappointment that has been caused. Kind Regards - Bunches

Posted 6 years ago

“I ordered 3 bunches of flowers at the same time. 2 were for Mother’s Day and 1 was for a birthday. I was extremely disappointed in the 2 Mother’s Day bunches and the birthday one was only satisfactory. I will not be using this company unleash I would be guaranteed good quality and to look even remotely like the pictures on display!!”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your review. We are sorry to hear that you have been disappointed with the delivery of your gift item. This is extremely disappointing for Bunches as we do try to make every order perfect. After looking into your order, we can see that you have been in touch with us and some fresh flowers have been sent out to the recipient as an apology for the disappointment that has been caused. Please accept our sincerest apologies again for the disappointment that has been caused. Kind Regards - Bunches

Posted 6 years ago

“flowers that arrived looking nothing like the picture and half dead. Will not be using ever again”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your review. We are sorry to hear that you have been disappointed with your recent flower gift. If you would like to contact us via email on flowers@bunches.co.uk or by phone on 01623 750343 and a member of our team will be happy to help. Kind Regards – Bunches

Posted 6 years ago

“Ordered flowers, asked to add a delivery date, didn't pick Sunday as my mum may be out with my dad, chose Saturday. Flowers arrived on WEDNESDAY!!!! What's the point of offering a Mothers day gift? Disgraceful to embarrass me to my mother in this way, unforgivable. NEVER again.”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your review. We are sorry to hear that you have been disappointed with your recent flower gift. If you would like to contact us via email on flowers@bunches.co.uk or by phone on 01623 750343 and a member of our team will be happy to help. Kind Regards – Bunches

Posted 6 years ago

“Flowers were almost dead when they arrived and there was no message card either. Not impressed”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your review. We are sorry to hear that you have been disappointed with your recent flower gift. If you would like to contact us via email on flowers@bunches.co.uk or by phone on 01623 750343 and a member of our team will be happy to help. Kind Regards – Bunches

Posted 6 years ago

“Overpriced for very ordinary flowers. Wouldn't use them again”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your review. We are sorry to hear that you have been disappointed with your gift. Our bouquets are displayed online alongside a full description of what is included. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. We recommend the recipient follow the care instructions provided, and if after a couple of days, they remain unhappy with your gift, please do get in touch and we will be more than happy to investigate this further. Please accept our sincere apologies for any disappointment caused. Kind Regards - Bunches

Posted 6 years ago

“Flowers did not arrive on time for mother’s day. Chose them to be delivered the day before however we’re delivered on the Friday. Had to wait for them to then be delivered on the Monday when they arrived I felt the bunch did not reflect the amount of money I paid or the picture described on the internet. The flowers then lasted 4 days. I have ordered more than a dozen bunches in the past but won’t be ordering again. Very unhappy”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your review. We are sorry to hear that you have been disappointed with your recent flower gift. If you would like to contact us via email on flowers@bunches.co.uk or by phone on 01623 750343 and a member of our team will be happy to help. Kind Regards – Bunches

Posted 6 years ago

“Didn’t receive my card Flowers badly wilted after 2 days Won’t trust again for a special occasion”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your review. We are sorry to hear that you have been disappointed with your recent flower gift. If you would like to contact us via email on flowers@bunches.co.uk or by phone on 01623 750343 and a member of our team will be happy to help. Kind Regards – Bunches

Posted 6 years ago

“I ordered flowers for my Mum on mother's day and they were dead when she got them. They were delivered on time but they were dead. I won't order from you again as I have one disappointed mother and it cost me £34.00 for a bunch of dead flowers!!”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your review. We are sorry to hear that you have been disappointed with the delivery of your gift item. This is extremely disappointing for Bunches as we do try to make every order perfect. After looking into your order, we can see that you have been in touch with us and some fresh flowers have been sent out to the recipient as an apology for the disappointment that has been caused. Please accept our sincerest apologies again for the disappointment that has been caused. Kind Regards - Bunches

Posted 6 years ago

“The flowers arrived dead.”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your review. We are sorry to hear that you have been disappointed with your flower gift. This is extremely disappointing for Bunches as we do try to make every order perfect. After looking into your order, we can see that you have been in touch with us and some fresh flowers have been sent out to the recipient as an apology for the disappointment that has been caused. Please accept our sincerest apologies again for the disappointment that has been caused. Kind Regards - Bunches

Posted 6 years ago

“Very disappointed, arrived late and ended up at the post office which meant the recipient didn’t get them for another 24hrs so the flowers were almost dead when they got them!”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your review. We are sorry to hear that you have been disappointed with your recent flower gift. If you would like to contact us via email on flowers@bunches.co.uk or by phone on 01623 750343 and a member of our team will be happy to help. Kind Regards - Bunches

Posted 6 years ago

“A totally different bunch of flowers were delivered to what I ordered. The person receiving the flowers found a small card saying that the arrangement was changed as the original flowers were not of a high enough quality. Surely it would have been better customer service to actually give the person paying for the flowers a choice on how to proceed, not just send a replacement arrangement without authorisation.”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. It is extremely disappointing as we have such a high standard and try to make every order perfect. We have contacted our production team regarding this matter, and they have informed me that regrettably due to a poor batch of flowers/Plants received into our warehouse unfortunately we were unable to send out the exact flowers ordered. We do advise in our terms & conditions that in the event of supply difficulties we reserve the right to substitute any product with another type of equal/ or greater value. However, we have passed these details onto our production manager as I do feel that you should have been contacted regarding this matter. Please do feel free to contact us on our customer support line on 01623 750343 or via email on flowers@bunches.co.uk and a member of our team will be happy to discuss this order with you further. Please do accept our sincerest apologies for the disappointment that has been caused. Kind Regards - Bunches

Posted 6 years ago

“not impressed with flowers from bunches flowers were squashed and half dead by the time they arrived .”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your review. We are sorry to hear that you have been disappointed with your recent flower gift. If you would like to contact us via email on flowers@bunches.co.uk or by phone on 01623 750343 and a member of our team will be happy to help. Kind Regards - Bunches

Posted 6 years ago

“I ordered flowers for my mum for Mother's Day, these didn't arrive, I have reached out to Bunches and not heard a thing! Very disappointed!”

Helpful Report

Posted 6 years ago

Good Morning Thank you for your review. We are extremely sorry to hear that you been disappointed with the delivery service of your flower gift. This is extremely disappointing as we have dispatched your flower gift in good faith with the Royal Mail and they have let us down unfortunately. We are also sorry to hear that you have tried to contact us with no success. We can be contacted via email on flowers@bunches.co.uk or via our customer support contact line on 01623 750343 and a member of our team will be happy to help. Due to your difficulties reaching out to us, a member of our team will be in touch shortly to discuss this further with you. Please do accept our sincerest apologies for the disappointment that has been caused. Kind Regards - Bunches

Posted 6 years ago

“Was meant to have a cake with my order and it didn’t come”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your review. We are sorry to hear that you have been disappointed with your recent flower gift. If you would like to contact us via email on flowers@bunches.co.uk or by phone on 01623 750343 and a member of our team will be happy to help. Kind Regards - Bunches

Posted 6 years ago

“My son ordered the rose and iris bouquet for mother’s day. All but two of the irises were dead on arrival. Some had white mould on the stems. The roses are all drooping now. I followed the your instructions and used the flower liquid. Extremely disappointed”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your review. We are sorry to hear that you have been disappointed with your recent flower gift. If you would like to contact us via email on flowers@bunches.co.uk or by phone on 01623 750343 and a member of our team will be happy to help. Kind Regards - Bunches

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews