“The flowers I ordered were delivered 8 days late.”

Posted 6 years ago

Thank you for your review. We are sorry to hear your recent flower gift didn’t arrive as expected. After reviewing your order I can see that we were not contacted until a week after the order was dispatched and were unaware the gift had not arrived as our free delivery option had been selected, which is not a traceable service. I can also see our customer support team have now rectified this issue with you. Please accept our apologies for any disappointment caused on this occasion. Kind Regards - Bunches

Posted 6 years ago

“Not very happy with a recent purchase, very poor customer service”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 6 years ago

“Didn’t look like picture and the wrong balloon was sent saying get well! Don’t think I will be using them again!!”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have not been happy with your recent gift and the wrong balloon was sent in error. I can see that you have been in touch with our customer support team and this has now been resolved. Please accept our sincere apologies. Kind Regards - Bunches

Posted 6 years ago

“The person I sent the flowers to sent me a photo - what a let down. For over £25 the flowers were pathetic and I’ll never use your company again.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 0800 626 249 with more information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 6 years ago

“Not happy. The flowers I chose were for a friend who had just come out of hospital. After 2 days they were turning brown and I was quite embarrassed that I had had them delivered to her. I contacted Bunches via the contact us page and have never received a reply. Not very good service at all. I thought I at least would have had some contact back. I will rethink where I buy my flowers from in future.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have not received a response from us, we typically response within 24 hours. We are also sorry to hear the blooms didn't last the 7 days of freshness we guarantee them for. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 6 years ago

“I didn't pay extra to have them delivered a certain day, but as you state you normally deliver a day or 2 prior to requested date I assumed they would be ok. They never arrived at all, yes you sent some more out next day for me but as a birthday present they were just too late.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear your flower gift didn't arrive as expected, however we are pleased to hear our customer support team sent a replacement. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards - Bunches

Posted 6 years ago

“My friend didn't receive the sympathy flowers. When I found out, I was told you needed to make aware within 14 days. £33 wasted. Will not order again.”

Helpful Report

Posted 6 years ago

“Just received a bunch of flowers as a gift from a dear family member. I was shocked at the size of the bouquet in comparison to other flower sites I have personally used to order flowers. I have not got the heart to tell my family member that the bouquet is nothing like the picture displayed on this website. It is the size of a £5 bunch from a local supermarket. I am mortified that she probably paid 5 times that amount.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear that you have been disappointed with your gift. Our bouquets are displayed online alongside a full description of what is included. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. the flowers would need to be arranged in a suitable vase and given time to bloom to resemble our online image. Kind Regards - Bunches

Posted 6 years ago

“I ordered the flowers for my daughter from her 7 month old son to say thank you. On line the flowers looked amazing. On arrival it looked like a bunch of flowers you get from a garage for 2.99. It wasn't even a bunch. It was small and nothing like the picture on line”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 0800 626 249, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 6 years ago

“I ordered a bouquet of flowers on behalf of my father for my parents’ anniversary. They were very disappointed with the flowers when they arrived and really did not feel that they were worth the money. There was no ‘wow’ factor and my father said that he could have got better from our local Tesco. Very disappointed”

Helpful Report

Posted 6 years ago

Good Morning Thank you for your review. We are sorry to hear that you have been disappointed with your gift. Our bouquets are displayed online alongside a full description of what is included. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. After looking into your order, we have noticed that this gift has been in the care of the recipient for at least a week so if they do remain unhappy with the gift please do contact us on freephone customer support line on 0800 626 249 or via email on flowers@bunches.co.uk and a member of our team will be happy to help. Please accept our sincerest apologies for the disappointment that has been caused. Kind Regards - Bunches

Posted 6 years ago

“Flowers did not last long”

Helpful Report

Posted 6 years ago

Good Morning Thank you for your review. We are sorry to hear that you have been disappointed with your flower gift. This is extremely disappointing for Bunches as we do try to make every order perfect. Please do feel free to contact us on our freephone customer care line on 0800 626 249 or via email on flowers@bunches.co.uk and a member of our team will be happy to help. Please do accept our sincerest apologies for the disappointment that has been caused. Kind Regards - Bunches

Posted 6 years ago

“I am very sorry but i am not satisfy at all, i made an order on the 12 February for a friend birthday on the 15 February, and she doesn't got it yet, and i did leave a message to call her before the delivery to avoid all this. The point from all of this was to receive the flowers on her birthday, now she has to go so far from where she is living to got DEAD flowers!!!and she doesn't have no time for this”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your review. We are sorry to hear that you have been disappointed with your experience at Bunches. This is extremely disappointing for us as we do try to make every order perfect. A member of our team will be in touch shortly to discuss this a bit further with you. Please do accept our sincerest apologies for the disappointment that has been caused on this occasion. Kind Regards - Bunches

Posted 6 years ago

“The flowers I ordered did not arrive on or before the requested day despite being ordered more than a week before. Therefore the service was disappointing, the important occasion was missed.”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your review. After looking in to your order further we can see that your selected delivery date was the 15th February, the delivery service that has been selected, is our free delivery service. This service is based on a 1-2 working day delivery with a 95% chance of the gift arriving on your chosen day, however this is not a guarantee and sadly the gift may arrive the next working day. If you would like to contact us to discuss this a bit further please do not hesitate to get in touch with us on our freephone customer support line on 0800 626 249 or via email on flowers@bunches.co.uk Please accept our sincere apologies for any disappointment this may have caused. Kind Regards - Bunches

Posted 6 years ago

“send flowers to my sister and they were soaking wet on arrival most were thrown away with only 4 tulips left. Sent feedback as soon as I knew but have heard nothing from Bunches. Not sure if I would use again, as very poor after care. From, disappointed customer in Minehead.”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your review. We are sorry to hear that your flower gift arrived in poor condition. This is extremely disappointing as we do try to make every order perfect. A member of our team will be in touch shortly to discuss this further with you. Please do accept our sincerest apologies for the disappointment that has been caused on this occasion. Kind Regards - Bunches

Posted 6 years ago

“I was very disppoainted with the quality of the flowers I ordered for my wife for Valentines.”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your review. We are sorry to hear that you have been disappointed with your order at Bunches. It is extremely disappointing as we try to make every order perfect. A member of our team will be in touch very soon to discuss this a bit further with you. Please accept our sincere apologies for any disappointment caused. Kind Regards - Bunches.

Posted 6 years ago

Good Afternoon Thank you for your review. We are sorry to hear that you have been disappointed with your order at Bunches. It is extremely disappointing as we try to make every order perfect. A member of our team will be in touch very soon to discuss this a bit further with you. Please accept our sincere apologies for any disappointment caused, and we look forward to hearing from you very soon. Kind Regards - Bunches

Posted 6 years ago

“Very disappointing my order didn’t arrive the day I requested”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your review. After looking into your order further I can see that your selected delivery date was 14th February, the delivery service that has been selected, is our free delivery service. This service is based on a 1-2 working day delivery with a 95% chance of the gift arriving on your chosen day, however this is not a guarantee and sadly the gift may arrive the next working day. If you would like to discuss this further with us then please do contact us on our freephone customer support line on 0800 626 249 or via email on flowers@bunches.co.uk and a member of our team will be happy to discuss this order a bit further with you. Please accept our sincere apologies for any disappointment this may have caused. Kind Regards - Bunches

Posted 6 years ago

“Valentine flowers turned up 3 days late. Turned them away no point day was ruined.”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your review. We are extremely sorry to hear that you have been disappointed with your recent experience at Bunches. We do rely on the Royal Mail and nationwide couriers to help us make our deliveries as we are a flowers by post company. On this occasion they have severely let us down which is disappointing as we do try to make every order perfect. After looking into your order, we can see that you have recently contacted a member of our team and a full refund has been arranged due to the disappointment that has been caused. Please do allow 3-5 working days for this to be credited into your account. Please accept our sincerest apologies once again. Kind Regards - Bunches

Posted 6 years ago

“I have just placed an order with your company and was disappointed with the officious way the order was taken. I of course understand that details have to be precise and there can only be a certain time given to customers however the manner in which this was done put me off. I am 71 years of age (not dithery). I have purchased flowers from you in the past and not experienced this before..”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have not had a pleasant experience with us when placing your order. If you would like to pop over some more information about this along with the delivery postal code to flowers@bunches.co.uk. We will look in to this further for you. Please except our sincere apologies. Kind Regards -Bunches

Posted 6 years ago

“It’s such a shame the last couple of times I have ordered from bunches, the flowers are dead. They used to be absolutely beautiful. Maybe they’ve changed supplier? I won’t be ordering from bunches again.”

Helpful Report

Posted 6 years ago

Thank you for your email. we are sorry to hear you have received sad looking flowers, this is very disappointing to hear. If you would like to pop an email over to flowers@bunches.co.uk or call us on 0800 626 249, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 6 years ago

“The flowers were all in bud when they were delivered lastSat(9th feb)and are just opening now the 16th of Feb...so really am very pleased with them and my daughter was delighted with them.I have used Bunches a few time now and will continue to do so.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are pleased to hear you have been happy with your gift and the flowers have lasted so well. Kind Regards- Bunches

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews