“Valentines flowers not delivered! Tracked them on DPD...last delivery of the day ( at 21.20) and they never turned up. A very disappointed person.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive as expected. After reviewing the order, it would appear DPD were struggling to locate the property and needed further information. I can see you have been in touch with our customer support team and a replacement has been arranged. Kind Regards -Bunches

Posted 6 years ago

“Very disappointed in both quality and size of bouquet . In comparison with what I can buy in our local supermarket the postage was surely not £15!!”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 0800 626 249, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 6 years ago

“I sent my cousin a bunch and she said they were dreadful, I was really upset, however, she phoned you and was told that was dreadful and she would get a replacement either Friday or Saturday, so I await to see what happens.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you flower gift arrived rather sad, however we are pleased to hear our customer support team have arranged for a replacement to be sent to make up for this. Kind Regards. Bunches

Posted 6 years ago

“Ordered the cherry blossom bouquet, for delivery on the 11th February 2019 for my mother in law birthday. However I chose the free delivery thinking it would be there on the day as I order 1 week and half in advance. However the flowers never turned up at all nor did they deliver the day after. However they turned up on the 13th February 2019 and they had already died!!!! Terrible service I ordered a refund and they have given that through. However terrible company and their delivery is flawed and the flowers turned up we’re dead and started to rot. This is disgusting especially for my mother in law to see. WOULD NOT RECCOMEND OR USE!!! Stay away better to go to a local florist - local business is better!!!”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you gift arrived at such a later date than expected. As a flowers by post company we do rely on Royal Mail to ensure our gifts arrive as expected. For the gift to arrive so late, it would seem that this may have bee misplaced at the depot and later found and forwarded on to the recipient rather than being returned to us due to its perishable nature. Our sincere apologies - Bunches

Posted 6 years ago

“First time I used Bunches and very disappointed . I sent my daughter some flowers for the birth of our first grandchild the flowers were sparse and not like the picture.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 0800 626 249, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 6 years ago

“I ordered flowers for my mum only to receive them and they are half dead £25 wasted”

Helpful Report

Posted 6 years ago

Thank you for your review. We are very sorry to her you gift arrived with some of the blooms in a condition you would not expect. We have popped an email over to you, in the hope we can make this right for you. Kind Regards - Bunches

Posted 6 years ago

“Flowers arrived dead. Very embarrassing”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you flower gift arrived looking rather sad, this is very disappointing to hear. After reviewing your order I can see that you have been in touch with our customer support team and a replacement was arranged with our apologies. Kind Regards- Bunches

Posted 6 years ago

“Was advised that flowers were “refused” by recipient who has advised me none were delivered or left with neighbours”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been inform your gift has been refused, but the recipient has said this is not the case. If you would like to speak with us further about this, please contact us on 0800 626 249 or via email at flowers@bunches.co.uk. Kind Regards - Bunches

Posted 6 years ago

“Have just received the 12 red roses costing £35.99 APPALLING VALUE FOR MONEY. My lovely husband is mortified.”

Helpful Report

Posted 6 years ago

Thank you for your email. We are sorry to hear you have been disappointed with your roses. If you would like to pop an email over to us with some more information about this. We will be happy to look into this further for you. Kind Regards - Bunches

Posted 6 years ago

“I’ve ordered from Bunches a few times now and usually the flowers have been great. This time however the flowers I ordered for my mum looked nothing like the picture. They were about half the size. I called and they sent another bunch that was exactly the same. Very misleading for what I paid. I could have picked them up for a tenner in the supermarket. Shame as I won’t be using this company again now.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry you have been unhappy with the flowers sent to your mum. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The flowers do need a little time to bloom to resemble our online image. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 6 years ago

“I ordered a pot of indoor plants for my daughter as a surprise to cheer her up and it said at the end free delivery (not guaranteed) or pay £5.99 for guaranteed courier delivery. As I knew she would be out the next day, and the neighbour is always there I paid the 5.99 and asked on card for instructions for it to be left next door. The order was not deliveredby a courier as I paid extra, it was delivered by mail and the instructions were obviously ignored as they left a card for it to be picked up from depot. As they were not at the depot that evening my son in law has to go back again today on an already busy day which I wanted to avoid. Customer service made some lame excuse about royal mail, when I had paid for courier guaranteed delivery, so they got extra money for not giving a damn. I am not happy and doubt I will use them again!!”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry you have been unhappy with your delivery. As explained when you contacted our customer support team, your gift was sent via Royal Mail Special Delivery Services, this is Royal Mail's courier service with a guaranteed delivery attempt. This service requires a signature therefore the gift could not be left as the recipient wasn't available to accept the gift. The delivery card does explain that you need to allow 24 hours before collection. Our sincere apologies for any disappointment caused. Kind Regards - Bunches

Posted 6 years ago

“My order did not arrive and despite two e mails to customer services it has not yet been resolved and it was for my mum's birthday. Very disappointed will not use in the future”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive as expected. We have popped an email over to you in the hope this can be resolved. Kind Regards- Bunches

Posted 6 years ago

“Not great amount for the cost . Poor”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over with a little more information to flowers@bunches.co.uk or call us on 0800 626 249, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 6 years ago

“Very disappointed ☹️ did not look like the picture at all”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 0800 626 249, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 6 years ago

“I’m afraid to say we were very disappointed with your company. My wife ordered flowers to be delivered on 28th January, the order was done online. This was a present for our daughters birthday who lives in Jersey. They didn’t arrive on the 28th or 29th but the 30th. I emailed yourselves on the 29th to ask what had happened and I’m still awaiting a reply on the 4th February. I doubt whether we will use you again, not particularly because of the late delivery, but the fact no one had the decency to speak to us to apologise.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you gift didn't arrive as expected. I can confirm we responded to your email on 30th January and we are still awaiting a response from you. A copy of this email has again been forwarded onto you, please check your spam/junk folder if this doesn't appear in your inbox. Kind Regards - Bunches

Posted 6 years ago

“Very sadly I sent a boquet to a close friend who lost her brother suddenly last week. She reports back that there were broken, damaged and even dead flowers amongst the fresh ones. Disapointing, particularly as I wanted to cheer her a little not dissapoint her. An e mail and photos have been sent, we await feedback.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear the flowers arrived in this condition. I can see that you have been in contact with us and a replacement has been arranged with our apologies- Kind Regards- Bunches

Posted 6 years ago

“promped delivery lovely carnations still lovely after9days highley recomend Bunches.CO UK”

Helpful Report

Posted 6 years ago

Thank you for your review. We are pleased to hear your carnations are still doing well after having them 9 days. We are a little sad however that you have rated us with 1 star considering the lovely review. Kind Regards -Bunches

Posted 6 years ago

“Delivery was late. And the parcel was not left in the safe place as instructed. The phone line isn’t manned from Saturday lunchtime which meant the flowers and cake were held up an additional 36 hours! Not overly helpful when I did Phone. Explained that 5% are late celeries and that the delivery persons decision re leaving parcel. Second time this has happened.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent delivery. We have popped an email over to you regarding this issue. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 6 years ago

“Was completely unsatisfied at this package that I had to give my mum for her birthday while I was away on holiday I got sent pictures of them and when I saw a was totally shocked... it was just a bunch of flowers you buy from Tesco Please get back to me about this Regards Darren McEwan (Kristian)”

Helpful Report

Posted 6 years ago

Thank you for your recent review Darren. We are very sorry to hear you have been disappointed with your recent flower gift to your mum. If you would like to pop an email over to flowers@bunches.co.uk or call us on 0800 626 249, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 6 years ago

“Although originally I gave the wrong delivery date I telephone next day to correct this but at least another 4 telephone calls and 3 emails before they were delivered a week later 6 days late”

Helpful Report

Posted 6 years ago

Thank you for your review. After looking into your order further i can see that we received several calls requesting delivery changes to the order, due to this this put a delay on your order. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews