Bunches.co.uk Reviews

4.7 Rating 201,991 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 201,991 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The flowers can timely but looked nothing like the picture, very disappointing finish.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 6 years ago

“You never confirmed my order had been delivered even when I asked you said it was by Royal Mail so you couldn't answer me. I will not recommend you to anyone and I won't be using you again....”

Helpful Report

Posted 6 years ago

Thank you for your email. We are sorry you have been unhappy with our service. Our free delivery service is not a traceable service i'm afraid. this information is explained on our website. We do however offer a traceable service at an additional cost, if you require your item to be tracked. Sincere apologies - Bunches

Posted 6 years ago

“Would give a zero if i could. Ordered bunch of flowers and received a bunch of stalks!”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent gift. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. They do need to be arranged in a suitable vase and given a little time to bloom to resemble our online image. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards- Bunches

Posted 6 years ago

“Nothing like on the photos, paid £30 for flowers for them to be dead and dry.”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your review. We are extremely sorry to hear that you have been disappointed with your experience at Bunches. It is disappointing to hear this as we do try to make every order perfect. A member of our team will be in touch shortly to discuss this a bit further with you. Please do accept our sincerest apologies for any disappointment that has been caused. Kind Regards - Bunches

Posted 6 years ago

“Flowers didn't arrive. No card was put through door. Not notified of non-delivery until flowers died so too late to collect. First and last time I will ever use this service. Paid £30 for nothing!!”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your review. We are extremely sorry to hear that you have been disappointed with your experience at Bunches. This is extremely disappointing for us as we do try to make every order perfect. After looking into your order, we can see that a member of our team has emailed you to inform you that your flower gift was returned back to us due to the Royal Mail not being able to carry out the delivery. A member of our team will email you shortly to discuss this a bit further with you. Please do accept our sincerest apologies for any disappointment that has been caused. Kind Regards - Bunches

Posted 6 years ago

“Dreadful service the order that I requested was not as indicated on your site I felt very let down”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry you have been disappointed with your recent order. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do require a little time to bloom. I can see that a replacement bunches has been sent out with our apologies for any disappointment caused. Kind Regards - Bunches

Posted 6 years ago

“Ordered flowers along with added extras for my daughters birthday. I can honestly say what was sent was a disgrace have thrown flowers away that were healthier looking. Have now been informed that this is the same company that failed to deliver the flowers to crematorium for my father in laws funeral if I had known it was same one I would never have ordered for my daughter. After several emails my daughter received another lot of flowers but to little to late as that is twice they have left us all very upset. Will never use the company again never once did I receive an apology from them & will never recommend them.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent order. Having looked into this I can see that a replacement bouquet to the recipient with our apologies. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 6 years ago

“Re earlier review my issue has not been resolved.Called again today and said would deliver 16th 4 days later than required.Would not refund me as they had to pay £5.99 to use courier.will not be using again!!”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry you have experienced difficult with the gifts being delivered. After reviewing your order I can see that a full refund was given when you contacted our customer support team. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 6 years ago

“ordered flowers for my mum 90th birthday for 13th march no flowers on that day despite several phone calls.called again 14th said would arrive before 6pm.Now 6pm no flowers and office shut.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you flowers haven't arrived as expected, this is very disappointing . After reviewing the order, I can see that you have been in touch with our customer support team and this has now been resolved. Kind Regards- Bunches

Posted 6 years ago

“The flowers I ordered were delivered 8 days late.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear your recent flower gift didn’t arrive as expected. After reviewing your order I can see that we were not contacted until a week after the order was dispatched and were unaware the gift had not arrived as our free delivery option had been selected, which is not a traceable service. I can also see our customer support team have now rectified this issue with you. Please accept our apologies for any disappointment caused on this occasion. Kind Regards - Bunches

Posted 6 years ago

“Not very happy with a recent purchase, very poor customer service”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 6 years ago

“Didn’t look like picture and the wrong balloon was sent saying get well! Don’t think I will be using them again!!”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have not been happy with your recent gift and the wrong balloon was sent in error. I can see that you have been in touch with our customer support team and this has now been resolved. Please accept our sincere apologies. Kind Regards - Bunches

Posted 6 years ago

“The person I sent the flowers to sent me a photo - what a let down. For over £25 the flowers were pathetic and I’ll never use your company again.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 0800 626 249 with more information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 6 years ago

“Not happy. The flowers I chose were for a friend who had just come out of hospital. After 2 days they were turning brown and I was quite embarrassed that I had had them delivered to her. I contacted Bunches via the contact us page and have never received a reply. Not very good service at all. I thought I at least would have had some contact back. I will rethink where I buy my flowers from in future.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have not received a response from us, we typically response within 24 hours. We are also sorry to hear the blooms didn't last the 7 days of freshness we guarantee them for. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 6 years ago

“I didn't pay extra to have them delivered a certain day, but as you state you normally deliver a day or 2 prior to requested date I assumed they would be ok. They never arrived at all, yes you sent some more out next day for me but as a birthday present they were just too late.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear your flower gift didn't arrive as expected, however we are pleased to hear our customer support team sent a replacement. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards - Bunches

Posted 6 years ago

“My friend didn't receive the sympathy flowers. When I found out, I was told you needed to make aware within 14 days. £33 wasted. Will not order again.”

Helpful Report

Posted 6 years ago

“Just received a bunch of flowers as a gift from a dear family member. I was shocked at the size of the bouquet in comparison to other flower sites I have personally used to order flowers. I have not got the heart to tell my family member that the bouquet is nothing like the picture displayed on this website. It is the size of a £5 bunch from a local supermarket. I am mortified that she probably paid 5 times that amount.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear that you have been disappointed with your gift. Our bouquets are displayed online alongside a full description of what is included. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. the flowers would need to be arranged in a suitable vase and given time to bloom to resemble our online image. Kind Regards - Bunches

Posted 6 years ago

“I ordered the flowers for my daughter from her 7 month old son to say thank you. On line the flowers looked amazing. On arrival it looked like a bunch of flowers you get from a garage for 2.99. It wasn't even a bunch. It was small and nothing like the picture on line”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 0800 626 249, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 6 years ago

“I ordered a bouquet of flowers on behalf of my father for my parents’ anniversary. They were very disappointed with the flowers when they arrived and really did not feel that they were worth the money. There was no ‘wow’ factor and my father said that he could have got better from our local Tesco. Very disappointed”

Helpful Report

Posted 6 years ago

Good Morning Thank you for your review. We are sorry to hear that you have been disappointed with your gift. Our bouquets are displayed online alongside a full description of what is included. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. After looking into your order, we have noticed that this gift has been in the care of the recipient for at least a week so if they do remain unhappy with the gift please do contact us on freephone customer support line on 0800 626 249 or via email on flowers@bunches.co.uk and a member of our team will be happy to help. Please accept our sincerest apologies for the disappointment that has been caused. Kind Regards - Bunches

Posted 6 years ago

“Flowers did not last long”

Helpful Report

Posted 6 years ago

Good Morning Thank you for your review. We are sorry to hear that you have been disappointed with your flower gift. This is extremely disappointing for Bunches as we do try to make every order perfect. Please do feel free to contact us on our freephone customer care line on 0800 626 249 or via email on flowers@bunches.co.uk and a member of our team will be happy to help. Please do accept our sincerest apologies for the disappointment that has been caused. Kind Regards - Bunches

Posted 6 years ago

Bunches.co.uk is rated 4.7 based on 201,991 reviews