“Was meant to have a cake with my order and it didn’t come”

Posted 6 years ago

Good Afternoon Thank you for your review. We are sorry to hear that you have been disappointed with your recent flower gift. If you would like to contact us via email on flowers@bunches.co.uk or by phone on 01623 750343 and a member of our team will be happy to help. Kind Regards - Bunches

Posted 6 years ago

“My son ordered the rose and iris bouquet for mother’s day. All but two of the irises were dead on arrival. Some had white mould on the stems. The roses are all drooping now. I followed the your instructions and used the flower liquid. Extremely disappointed”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your review. We are sorry to hear that you have been disappointed with your recent flower gift. If you would like to contact us via email on flowers@bunches.co.uk or by phone on 01623 750343 and a member of our team will be happy to help. Kind Regards - Bunches

Posted 6 years ago

“Very bad experience. Ordered Mother’s Day flowers on Friday- got email that it will be deliver on Saturday but received them on Tuesday ( 2 days after Mother’s Day) & the flowers received were dry, hanging down & already spoiled. Will never recommend to anyone & will never use them again.”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your review. We are sorry to hear that you have been disappointed with the delivery of your gift item. As a flowers by post company, we do dispatch our gifts in good faith with the Royal Mail and the nationwide couriers and they have unfortunately let us down on this occasion. After looking into your order, we can see that you have been in touch with us and a full refund has been arranged with our apologies. Please do allow 3-5 working days from the day you contacted us for this to occur in your bank account. Please accept our sincerest apologies again for the disappointment that has been caused. Kind Regards - Bunches

Posted 6 years ago

“Delivered late and missed the birthday of my Mother (81).”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your review. We are sorry to hear that you have been disappointed with your recent flower gift. If you would like to contact us via email on flowers@bunches.co.uk or by phone on 01623 750343 and a member of our team will be happy to help. Kind Regards - Bunches

Posted 6 years ago

“Bunch of flowers looked very cheap and not at all worth the money.”

Helpful Report

Posted 6 years ago

“I ordered a triple plant arrangement well in advance on the 5th March for delivery on the 29th March in time for Mothers Day on the 31 March. Plant never arrived and despite Bunches telling me it was sent on the 27th it did not arrive nor do I believe their story it was sent. They screwed up big time and will not use again. Take a tip ..don't rely on one line flower companies, its a rip off and they fail to deliver.”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your review. We are very sorry to hear that no delivery attempt was made, it is extremely disappointing as we have such a high standard and try to make every order perfect. As a flowers by post company we rely on Royal Mail to ensure our gifts arrive safely and on time; unfortunately on this occasion they have severely let us down. After looking into your order, we can see that you have been in touch with our Customer Support department recently and a fresh plant has been sent out with our sincerest apologies to the recipient. This plant has also been placed on an upgraded courier delivery service to arrive to the recipient guaranteed today by 6pm. Please do accept our sincerest apologies once again for the disappointment that has been caused on this occasion. Kind Regards - Bunches

Posted 6 years ago

“A tiny bouquet arrived for a Mothers Day far too early for Mothers Day, despite ordering one to arrive specifically on Sat 30th. Absolute rip off, tiny bouqet and tiny chocs for £32.99!!! Aldi and Lidl had bigger and better value bouquets and in hindsight i wish i had gone there. This is not the first time i have had an extremerly tiny bouquet of flowers from you and it will now definitely be the last!”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for getting in touch with us. We are sorry to hear that you have been disappointed with your gift. Our bouquets are displayed online alongside a full description of what is included. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. We recommend the recipient follow the care instructions provided, and if after a couple of days, they remain unhappy with your gift, please do get in touch and we will be more than happy to investigate this further. You can contact us via our customer support line on 01623 750343 or via email on flowers@bunches.co.uk alternatively. Please accept our sincere apologies for any disappointment caused. Kind Regards - Bunches

Posted 6 years ago

“I’m am disappointed that despite numerous emails and calls for a delivery for Saturday 30th Mother’s Day that still hasn’t arrived Monday 6.20pm no one has contacted me back 4 days after order! Is not acceptable. Too little, too late, no excuses. Refund required”

Helpful Report

Posted 6 years ago

Good Morning Thank you for your review. We are sorry to hear that you have been disappointed with your recent flower gift. If you would like to send an email over to flowers@bunches.co.uk or call us on 01623 750343, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 6 years ago

“I have used bunches quite a few times but this is the first time I have actually seen the flowers and I am very disappointed. They were for my mum and poor value for money and nothing like the picture and I wanted the wow factor and nothing. The flowers themselves were nice but I got a better bunch of flowers from my sons from the supermarket for half the price, so that is were I will be going from now on.”

Helpful Report

Posted 6 years ago

Good Morning Thank you for getting in touch with us. We are sorry to hear that you have been disappointed with your gift. Our bouquets are displayed online alongside a full description of what is included. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. We recommend the recipient follow the care instructions provided, and if after a couple of days, they remain unhappy with your gift, please do get in touch and we will be more than happy to investigate this further. You can contact us on our customer support line on 01623 750343 or via email on flowers@bunches.co.uk and a member of our team will be happy to help. Please accept our sincere apologies for any disappointment caused. Kind Regards - Bunches

Posted 6 years ago

“The flowers were left in the blue bin for 4 days, no delivery card left stating to the receiver where they have been left. These flowers where for a breavement. Waste of money very disappointed”

Helpful Report

Posted 6 years ago

Good Morning Thank you for your review. We are sorry to hear that you have been disappointed with your recent flower gift. If you would like to send an email over to flowers@bunches.co.uk or call us on 01623 750343, we will be happy to look into this further for you. However, we do have a two week complaint window so please do contact us as soon as possible so we can fully help you with this. Kind Regards - Bunches

Posted 6 years ago

“Bought the Speing Joy bunch of flowers for Mother’s Day. I can’t say I was very impressed with them- nothing like the picture at all. Definitely not worth the money I paid (£24.99), could have gotten a better bunch at a regular supermarket for much less. Very disappointed.”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for getting in touch with us. We are sorry to hear that you have been disappointed with your gift. Our bouquets are displayed online alongside a full description of what is included. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. We recommend the recipient follow the care instructions provided, and if after a couple of days, they remain unhappy with your gift, please do get in touch and we will be more than happy to investigate this further. You can contact us on our customer support line on 01623 750343 or via email on flowers@bunches.co.uk. Please accept our sincere apologies for any disappointment caused. Kind Regards - Bunches

Posted 6 years ago

“Would leave 0 stars if able to, payed £29.99 for flowers that look as if they have been pulled from a grave and a cake that’s all smashed, my mother is extremely disappointed with her mother’s day gift and now I need to splurge another £20 for half decent flowers from a supermarket. DO NOT RECOMMEND”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your review. We are sorry to hear that you have been disappointed with your recent flower gift. If you would like to send an email over to flowers@bunches.co.uk or call us on 01623 750343, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 6 years ago

“Sunshine delight flowers have not delighted my mother on Mother's Day. Flowers that arrived today look hardly like the advertised flowers. Bouquet it definitely is not!”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your review. We are extremely sorry to hear that you have been disappointed with your recent flower gift. This is very disappointing as we always aim to make every order perfect. After looking into your order, we can see that you have recently been in touch and a full refund has been issued to you with our sincerest apologies for the disappointment caused. Please do allow 3-5 working days for this to be credited into your account. Please accept our sincerest apologies for the disappointment caused. Kind Regards - Bunches

Posted 6 years ago

“Ordered my mums Mothers Day flowers on the 11th March to arrive on Saturday 30th... never arrived so ended up paying for more flowers from another place last minute even though I had spent £30 on these ones! Wont use again unfortunately, really disappointed. Bunches have since offered to send me replacements which is nice but now too late for Mothers day and to be honest it is expected if I am not going to receive a refund for them..”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your review. We are sorry to hear that you have been disappointed with your recent flower gift. If you would like to send an email over to flowers@bunches.co.uk or call us on 01623 750343, we will be happy to look into this further for you. We can also look at other alternatives on how we can resolve this for you. Kind Regards - Bunches

Posted 6 years ago

“Sunshine delight! I think not, only giving them one star as I can’t give them none! Not as pictured, look like funeral flowers with a couple of yellow carnations thrown in! Definitely not in bud, browning already, damaged petals and leaves, be lucky if they last until the end of the day!”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your review. We are sorry to hear that you have been disappointed with your recent flower gift. If you would like to send an email over to flowers@bunches.co.uk or call us on 01623 750343, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 6 years ago

“Extremely disappointed and annoyed with what I was delivered. £23.99 for what I thought would be a bouquet of flowers. Arrived as 2 bunches which look like they have been bought in a local garage for a few pounds each. Leaves already browning and after one day they don't look like they will have much life left in them.”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your review. We are sorry to hear that you have been disappointed with your recent flower gift. If you would like to send an email over to flowers@bunches.co.uk or call us on 01623 750343, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 6 years ago

“Ordered flowers for mothers day. Due to be delivered yesterday. A mother with no flowers on mothers day . Appalling service.”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your review. After looking in to your order further I can see that you opted for the free First-Class postal delivery; this service comes with a 95% chance of the gift arriving on the date selected, however this is not a guarantee. This information is provided on our website and again on the email confirmation sent after the order is placed. We do recommend that if a specific delivery date is required that you upgrade to our courier service. We would expect your gift to arrive no later than 6pm today. Please accept our sincere apologies for any disappointment caused. Kind Regards - Bunches

Posted 6 years ago

“My poor mums flowers look rediculous compared to what I bought. Not happy at all. She arranges flowers too, so did the best she could.”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for getting in touch with us. We are sorry to hear that you have been disappointed with your gift. Our bouquets are displayed online alongside a full description of what is included. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. We recommend the recipient follow the care instructions provided, and if after a couple of days, they remain unhappy with your gift, please do get in touch and we will be more than happy to investigate this further. If you do need to contact us, you can do this by calling us on our customer support line on 01623 750343 or via email on flowers@bunches.co.uk. Please accept our sincere apologies for any disappointment caused. Kind Regards - Bunches.

Posted 6 years ago

“Very disappointed. Looked nothing like the picture. Could have got more for my money at the local shop!!!”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your review. We are sorry to hear that you have been disappointed with your gift. Our bouquets are displayed online alongside a full description of what is included. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. We recommend the recipient follow the care instructions provided, and if after a couple of days, they remain unhappy with your gift, please do get in touch and we will be more than happy to investigate this further. You can contact us via email on flowers@bunches.co.uk or on our customer support line on 01623 750343 if needed. Please accept our sincere apologies for any disappointment caused. Kind Regards - Bunches

Posted 6 years ago

“For the 1st time ever I was disappointed in the bunch of flowers that were delivered 5 stems were dead and the rest looked wilted”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your review. We are sorry to hear that you have been disappointed with your recent flower gift. If you would like to send an email over to flowers@bunches.co.uk or call us on 01623 750343, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews