“Product wasn’t as appeared online. Bunch not as full as image; overpriced for what was received. Delivery was fast.”

Posted 6 years ago

Good Morning Thank you for your review. We are sorry to hear that you have been disappointed with your gift. Our bouquets are displayed online alongside a full description of what is included. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. We recommend the recipient follow the care instructions provided, and if after a couple of days, they remain unhappy with your gift, please do get in touch and we will be more than happy to investigate this further. You can contact us via email on flowers@bunches.co.uk or via our customer support line on 01623 750343 and a member of our team will be happy to discuss this order further with you. Please accept our sincere apologies for any disappointment caused. Kind Regards - Bunches

Posted 6 years ago

“very dissapointed, they weren’t no were near as full as the picture shows, not £28 worth full anyway, and I was pretty gutted that I had to give them to my mum on mother’s days because like I said they came through very disappointing. It’s not anything like the picture displays”

Helpful Report

Posted 6 years ago

Good Morning Thank you for your review. We are sorry to hear that you have been disappointed with your gift. Our bouquets are displayed online alongside a full description of what is included. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. We recommend the recipient follow the care instructions provided, and if after a couple of days, they remain unhappy with your gift, please do get in touch and we will be more than happy to investigate this further. You can contact us via email on flowers@bunches.co.uk or via our customer support line on 01623 750343 and a member of our team will be happy to discuss this further with you. Please accept our sincere apologies for any disappointment caused. Kind Regards - Bunches

Posted 6 years ago

“Flowers were in very poor condition when arrived thought it was a one off but had ordered another bunch to my mum which were in just as bad a state, very dissatisfied with it. Customer services sent another set of flowers when I complained but were just as bad very poor service. Won’t be using again.”

Helpful Report

Posted 6 years ago

Good Morning Thank you for your review. We are sorry to hear that you have been disappointed with your order. Please do contact us on flowers@bunches.co.uk or via our customer support line on 01623 750343 and a member of our team will be happy to discuss this order with you. Please do accept our sincerest apologies for the disappointment that has been caused. Kind Regards – Bunches

Posted 6 years ago

“The photo displayed on the website didn’t match with the description of the actual purchase. I bought a bunch of 15 “pink confetti” for mother’s day. The flowers received looked a lot less than the photo.”

Helpful Report

Posted 6 years ago

Good Morning Thank you for your review. We are sorry to hear that you have been disappointed with your gift. Our bouquets are displayed online alongside a full description of what is included. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. We recommend the recipient follow the care instructions provided, and if after a couple of days, they remain unhappy with your gift, please do get in touch and we will be more than happy to investigate this further. You can contact us via email on flowers@bunches.co.uk or via our customer support line on 01623 750343 and a member of our team will be happy to discuss this order with you. Please accept our sincere apologies for any disappointment caused. Kind Regards - Bunches

Posted 6 years ago

“Poor quality on two occasions”

Helpful Report

Posted 6 years ago

Good Morning Thank you for your review. We are sorry to hear that you have been disappointed with your order. Please do contact us on flowers@bunches.co.uk or via our customer support line on 01623 750343 and a member of our team will be happy to discuss this order with you. Please do accept our sincerest apologies for the disappointment that has been caused. Kind Regards – Bunches

Posted 6 years ago

“Not worth 25 pound woulda got a better 3 pound bunch from any local supermarket very dissapointing”

Helpful Report

Posted 6 years ago

Good Morning Thank you for your review. We are sorry to hear that you have been disappointed with your order. Please do contact us on flowers@bunches.co.uk or via our customer support line on 01623 750343 and a member of our team will be happy to discuss this order with you. Please do accept our sincerest apologies for the disappointment that has been caused. Kind Regards – Bunches

Posted 6 years ago

“My mum wasn't impressed, she emailed me with these comments ,"The flowers where, very compact and minimal" and, " the card needed a magnifying glass to read it!" It's a bit sad really as I wanted to make her mother's day special!”

Helpful Report

Posted 6 years ago

Good Morning Thank you for your review. We are sorry to hear that you have been disappointed with your order. Please do contact us on flowers@bunches.co.uk or via our customer support line on 01623 750343 and a member of our team will be happy to discuss this order with you. Please do accept our sincerest apologies for the disappointment that has been caused. Kind Regards – Bunches

Posted 6 years ago

“Will not be ordering from these ever again paid extra to be delivered the next day but then never turned up till 3 days later”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your review. We are sorry to hear that you have been disappointed with the delivery of your gift item. This is extremely disappointing for Bunches as we do try to make every order perfect. After looking into your order, we can see that you have been in touch with us and some fresh flowers have been sent out to the recipient as an apology for the disappointment that has been caused. A refund of the delivery charge that you originally paid has also been refunded to your account. Please allow 3-5 working days from when you contacted us for this to occur in your account. Please accept our sincerest apologies again for the disappointment that has been caused. Kind Regards - Bunches

Posted 6 years ago

“We will not be using bunches again and would not recommend them. We sent two bunches, one of which turned half dead and had to be replaced. The second, because bunches use royal mail and my mother was out was returned to the sorting office which was not open on the Sunday meaning the flowers were there for two days. We used bunches as I had flowers gifted to me from them which were lovely, so I guess you could say they are very hit and miss. I would sooner pay more else where to guarantee the recipient gets what I have paid for.”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your review. We are sorry to hear that you have been disappointed with your recent flower gift. If you would like to contact us via email on flowers@bunches.co.uk or by phone on 01623 750343 and a member of our team will be happy to help. Kind Regards – Bunches

Posted 6 years ago

“Would never order from bunches again I ordered flowers for mother’s day they didn’t arrive the money was taken the day after ordering but my order arrived 3 days after the event I emailed bunches they said they was despatched the same day as ordering but but when the flowers was eventually delivered it said in the label they wasn’t despatched until the day before delivery which I must add was 3 days late I had a full refund but very disappointed with the service as they were for Mother’s Day be very wary about ordering from this company as when they arrived they were all wiltered.”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your review. We are sorry to hear that you have been disappointed with the delivery of your gift item. As a flowers by post company, we do dispatch our gifts in good faith with the Royal Mail and the nationwide couriers and they have unfortunately let us down on this occasion. After looking into your order, we can see that you have been in touch with us and a full refund has been arranged for the disappointment that has been caused. Please do allow 3-5 working days from when you contacted us for this to occur in your account. Please accept our sincerest apologies again for the disappointment that has been caused. Kind Regards – Bunches

Posted 6 years ago

“Disappointed in the quality of the flowers I ordered and would not order again from here.”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your review. We are sorry to hear that you have been disappointed with your recent flower gift. If you would like to contact us via email on flowers@bunches.co.uk or by phone on 01623 750343 and a member of our team will be happy to help. Kind Regards – Bunches

Posted 6 years ago

“Horrendous quality of flowers for the price I paid, £32.97 for flowers and a card I could have got better quality at a shop for £5. Extremely unhappy.”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your review. We are sorry to hear that you have been disappointed with your gift. Our bouquets are displayed online alongside a full description of what is included. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. We recommend the recipient follow the care instructions provided, and if after a couple of days, they remain unhappy with your gift, please do get in touch and we will be more than happy to investigate this further. You can contact us via email on flowers@bunches.co.uk or via our customer support on 01623 750343 and a member of our team will be happy to help discuss this order further you. Please accept our sincere apologies for any disappointment caused. Kind Regards - Bunches

Posted 6 years ago

“I was very disappointed, asked for delivery on Saturday and they were delivered on the Thursday before. Also quite a few flowers were damaged and wilted. I wouldn't use Bunches again.”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your review. We are sorry to hear that you have been disappointed with your recent flower gift. If you would like to contact us via email on flowers@bunches.co.uk or by phone on 01623 750343 and a member of our team will be happy to help. Kind Regards – Bunches

Posted 6 years ago

“Very very disappointed with the size and quality of the bouquet of flowers. Will not use this company again”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your review. We are sorry to hear that you have been disappointed with your gift. Our bouquets are displayed online alongside a full description of what is included. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. We recommend the recipient follow the care instructions provided, and if after a couple of days, they remain unhappy with your gift, please do get in touch and we will be more than happy to investigate this further. You can contact us via email on flowers@bunches.co.uk or on our customer support line on 01623 750343 and a member of our team will be happy to help. Please accept our sincere apologies for any disappointment caused. Kind Regards - Bunches

Posted 6 years ago

“They came late, were a lot smaller than expected and died after two/three days. Not worth £30.”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your review. We are sorry to hear that you have been disappointed with your flower gift. This is extremely disappointing as we do try to make every order perfect. After looking into your order, we can see that you have been in touch with us and a full refund has been arranged with our apologies. Please do allow 3-5 working days for this to occur in your bank account. Please accept our sincerest apologies again for the disappointment that has been caused. Kind Regards - Bunches

Posted 6 years ago

“Flowers were nice when they were delivered if a little smaller than expected for the price paid however the biggest issue is that they were delivered 3 days earlier than requested and a day before the dispatch date printed on the delivery label so they were all but dead by the time I actually wanted to gift them.....had to go and buy more elsewhere.... in summery pretty flowers but not the best value don’t last long and don’t order for delivery on a specified day as it will be ignored.”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your review. We are sorry to hear that you have been disappointed with your flower gift. This is extremely disappointing as we do try to make every order perfect. After looking into your order, we can see that you have been in touch with us and a full refund has been arranged with our apologies. Please do allow 3-5 working days for this to occur in your bank account. Please accept our sincerest apologies again for the disappointment that has been caused. Kind Regards - Bunches

Posted 6 years ago

“I ordered 3 bunches of flowers at the same time. 2 were for Mother’s Day and 1 was for a birthday. I was extremely disappointed in the 2 Mother’s Day bunches and the birthday one was only satisfactory. I will not be using this company unleash I would be guaranteed good quality and to look even remotely like the pictures on display!!”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your review. We are sorry to hear that you have been disappointed with the delivery of your gift item. This is extremely disappointing for Bunches as we do try to make every order perfect. After looking into your order, we can see that you have been in touch with us and some fresh flowers have been sent out to the recipient as an apology for the disappointment that has been caused. Please accept our sincerest apologies again for the disappointment that has been caused. Kind Regards - Bunches

Posted 6 years ago

“flowers that arrived looking nothing like the picture and half dead. Will not be using ever again”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your review. We are sorry to hear that you have been disappointed with your recent flower gift. If you would like to contact us via email on flowers@bunches.co.uk or by phone on 01623 750343 and a member of our team will be happy to help. Kind Regards – Bunches

Posted 6 years ago

“Ordered flowers, asked to add a delivery date, didn't pick Sunday as my mum may be out with my dad, chose Saturday. Flowers arrived on WEDNESDAY!!!! What's the point of offering a Mothers day gift? Disgraceful to embarrass me to my mother in this way, unforgivable. NEVER again.”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your review. We are sorry to hear that you have been disappointed with your recent flower gift. If you would like to contact us via email on flowers@bunches.co.uk or by phone on 01623 750343 and a member of our team will be happy to help. Kind Regards – Bunches

Posted 6 years ago

“Flowers were almost dead when they arrived and there was no message card either. Not impressed”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your review. We are sorry to hear that you have been disappointed with your recent flower gift. If you would like to contact us via email on flowers@bunches.co.uk or by phone on 01623 750343 and a member of our team will be happy to help. Kind Regards – Bunches

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews