Bunches.co.uk Reviews

4.7 Rating 201,944 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 201,944 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

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Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Real shame they were not delivered on time for my parents golden wedding anniversary on Saturday 16 May. As a result they were stuck inside the post office building until the Monday so a lot of the small daisy flowers has shrivelled up.”

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Posted 5 years ago

“Disappointing. Flowers arrived 3 days late and in poor condition. Had to be thrown away. Refused offer to replace as the special occasion had passed, was given "posy points" as compensation but I would not trust this company again.”

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Posted 5 years ago

“I would have thought that there would have been more flowers for the price I paid !!”

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Posted 5 years ago

“i ordered a bouquet with freesias in, the photo i was sent from the receipitant did not include them nor did it resemble the arrangement i ordered. I was very disappointed. I will not be ordering any more from you.”

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Posted 5 years ago

“Not up to the usual standard Flowers dropping and dying within 2 weeks will consider whether to buy again”

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Posted 5 years ago

“My order arrived 3 days later than the date specified and were not in top condition. Bunches blamed the Royal Mail and said I should have paid for "courier service" I pointed out that as a pensioner the flowers were expensive without the extra cost but had no reply to this and no offer to replace the order.”

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Posted 5 years ago

“Literally 6 flowers”

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Posted 5 years ago

“Unfortunately my mum never received her flowers”

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Posted 5 years ago

“Flowers arrived late (2 days after the anniversary date) and then the roses wilted within 2 days (see pictures) and the bouquet gave up a couple days later. Overall very disappointed.”

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Posted 5 years ago

“Unfortunatelly, I wasn’t satisfied with Bunches.co.uk, as the timing of the delivery was late for 4 days.”

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Posted 5 years ago

“My last flower order was made for 2 days before my sisters birthday. She did not receive it until 3 days after her birthday. All previous orders were delivered on time and excellent quality, so I assume that this time was due to current situation. But I was very disappointed. However, the flowers themselves were excellent.”

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Posted 5 years ago

“Ordered a week in advance for a bouquet to be delivered to my friend for her birthday. I selected her birthday for the delivery date and though it said only 93% arrive on the date I thought that being a week in advance it would get there the day before or after. Unfortunately, it didn't arrive until 2 days later by which point it was too late for a birthday surprise and they looked worse for wear which is very embarassing. Yes, I could have paid an extra £6 for courier but on top of a £30 bunch that seemed steep. Unhappy and wouldn't use again as in the past it has been delivered on time (I am aware of Covid-19 having an impact but I did order with a week to go so they could have been sent on time to allow for delays).”

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Posted 5 years ago

“Order placed on 5th May for delivery on 12th May, ready for recipient's birthday on 13th May. Not delivered until 15th May so very disappointed.”

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Posted 5 years ago

“So disappointed, sent sympathy flowers to a friend and maybe got half the stated blooms, was embarrassed! See pic £30!!”

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Posted 5 years ago

“I wasn’t very pleased with Bunches, with regards to the delay in sending flowers to my sister. I really wanted them to arrive on the 14th of May. This was a special occasion, as it was the anniversary of my niece’s death. she killed herself by hanging!! They didn’t arrive till the Saturday 16th of May. Royal Mail was partially to blame for the delay!!”

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Posted 5 years ago

“I realise that these are exceptional times but I had very poor service from this company. I was given a delivery date of 14th (a Thursday). When they didn't arrive they told me if was because I had chosen a slower delivery option, but the option listed that day with the delivery message. They eventually turned up in the post on the Saturday looking very poorly and dehydrated as they had been in the postal system for days. I wouldn't use this company again and I wouldn't recommend them to anyone.”

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Posted 5 years ago

“The freshias lasted three days. The carnations are OK but are poor examples of them.”

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Posted 5 years ago

“I have always been very happy with this company but this time the flowers were very sparse and not like the photo. I did email Bunches to tell them that the flowers were not up to their usual standard and with the current COVID19 situation, it may be understandable. They arrived on time.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 5 years ago

“I sent flowers to my daughter in law. The display Pink Confetti looked amazing in the photo. The flowers delivered were sparce and looked nothing like the photo. I contacted Bunches. The advisor asked me to send them a photo which I did. The advisor told me they were still in bud which they were not. I was asked to wait for a few days and if my daughter in law was still not happy with the flowers, I was to contact them again. My daughter in law knew nothing about me contacting Bunches. I was embarassed when I seen the flowers and disappointed in the flowers and the response from the advisor. I will not be using Bunches again.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry you have been disappointed with your recent gift. After reviewing the photograph provided, we can see that the flowers have not fully opened and need a little more time to bloom. The bouquet of choice is not from our hand tied range and would therefore need to also be arranged on arrival. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards - Bunches

Posted 5 years ago

“Despite placing an order in plenty of time, it was delivered two days after the occasion. I know that there is a disclaimer when using Royal Mail free delivery, but I feel Bunches should have allowed for that and dispatched my order earlier. If it had arrived early, that would have been much more satisfactory than being late. I've used Bunches several times over the years, without a problem, so I was very disappointed indeed that this had happened. Unfortunately, I'll not be using them again.”

Helpful Report

Posted 5 years ago

Thank you for your review.Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is usually based on a 1-2 working day delivery with 93% of gifts arriving on the date selected. However we have provided a link on our home page that advises the delivery may take an extra day due to the pressure Royal Mail are experiencing at present. We also explain that our gifts are dispatched 1 working day prior to your selected delivery date. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 5 years ago

Bunches.co.uk is rated 4.7 based on 201,944 reviews