“If I could choose to put 0 stars I would!!!!! :(”

Posted 8 years ago

Thank you for your feedback. We are extremely sorry to hear this and of any disappointment caused. We would like to look into this further for you, If you could please contact our Customer Support team again on either 0800 626 249 or at flowers@bunches.co.uk and one of our team will be more than happy to help. Thank you

Posted 8 years ago

“Received my mums Mother's Day flowers today even tho i put tomorrow's date the flowers are terrible half dead I didn't get the free chocolates with it very disappointed for the price I could of got better flowers in co op”

Helpful Report

Posted 8 years ago

Thank you for your feedback. We are extremely sorry to hear of the disappointment caused and would like to look into this further for you. If you could please contact our Customer Support team again on either 0800 626 249 or at flowers@bunches.co.uk and one of our team will be more than happy to help. Thank you

Posted 8 years ago

“Did not look like the image, so gutted and disappointed.”

Helpful Report

Posted 8 years ago

Thank you for your feedback Libby . We are extremely sorry to hear of the disappointment caused and would like to look into this further for you. If you could please contact our Customer Support team again on either 0800 626 249 or at flowers@bunches.co.uk and one of our team will be more than happy to help. Thank you

Posted 8 years ago

“Product did not match the photo on the website. Was very disappointed with what arrived!”

Helpful Report

Posted 8 years ago

Thank you for your feedback. We are extremely sorry to hear of the disappointment caused and would like to look into this further for you. If you could please contact our Customer Support team again on either 0800 626 249 or at flowers@bunches.co.uk and one of our team will be more than happy to help. Thank you

Posted 8 years ago

“Ordered flowers. Card. Chocolate''s for mothers day to arrive Saturday 25th March. Arrived 3 days early on 23rd March. Today. Mum not in to receive them as away till Saturday ens the order to be delivered Saturday. What's the point of having a delivery date & if amount of deliveries your answer then why have a "delivery" date in the first place. This is not the way to run a business :(”

Helpful Report

Posted 8 years ago

Thank you for your feedback Angie and Tony. We are extremely sorry to hear of the disappointment caused and would like to look into this further for you. If you could please contact our Customer Support team again on either 0800 626 249 or at flowers@bunches.co.uk and one of our team will be more than happy to help. Thank you

Posted 8 years ago

“Don't waste your money!!! So I ordered a mothers day pack which was meant to include a lovely bunch of flowers, a Mother's Day fruit cake and a candle. I ordered it on Tuesday 21st of march got delivered on Wednesday 22nd of march, I must say it's the worst bunch of flowers I've ever seen in my entire life, they're like they have been picked out of a field all dead I wouldn't have paid £1 for them never mind £22.99! It gets worse.. my card has missing words it doesn't make sense one bit! I did not receive my candle. If I could I would rate 0 out of 5! Dreadful do not order off here if you want the perfect gift! What a disappointment I will never order from here again.”

Helpful Report

Posted 8 years ago

Thank you for your feedback Kelsey. We are extremely sorry to hear of the disappointment caused and would like to look into this further for you. If you could please contact our Customer Support team again on either 0800 626 249 or at flowers@bunches.co.uk and one of our team will be more than happy to help. Thank you

Posted 8 years ago

“I orderd a flowers for my wife for our annaversary very poor , could have got far better from Asda for half the price i wont be buying from here again and i dont recomend them”

Helpful Report

Posted 8 years ago

Thank you for your feedback Doug. We are extremely sorry to hear of the disappointment caused and would like to look into this further for you. If you could please contact our Customer Support team again on either 0800 626 249 or at flowers@bunches.co.uk and one of our team will be more than happy to help. Thank you

Posted 8 years ago

“Asked to be delivered it on the 18th as was a birthday present, the gift was delivered instead on the 17th, very disappointed”

Helpful Report

Posted 8 years ago

Thank you for your review Manuel. We are sorry to hear you are disappointed regarding the delivery of your gift. I have taken a look into this for you and can see that your gift was dispatched as requested on Thursday 16th March on our free delivery service with the Royal Mail, as advertised this service is not our traceable option and can take place between a 1-2 day period. Although we are aware of this period we really will not know which day your gift would arrive on between the two. We do offer a courier service for an additional £5.95 or £7.95 which is a delivery service guaranteed for the day of your choice. If you would like to discuss this further with our Customer Support team please do contact us on either 0800 626 249 or at flowers@bunches.co.uk. Thank you.

Posted 8 years ago

“POOR CUSTOMER SERVICE POOR TIRED FLOWERS AND TOLD SORRY NO REFUND TO SPOIL MAMS DAY :(”

Helpful Report

Posted 8 years ago

Thank you for your feedback Adrian. We are extremely sorry to hear of the disappointment caused . I can see from our records that you have been in contact with our Customer Support team and that this matter has been looked into further . Thank you

Posted 8 years ago

“For the amount of money i paid i was so disappointed and embarrassed by the size of the bunch for my mums birthday. They arrived the day before her birthday which wasnt great but at least i had time to get her better bouquet of flowers”

Helpful Report

Posted 8 years ago

Thank you for your feedback. We are extremely sorry to hear of the disappointment caused and would like to look into this further for you. If you could please contact our Customer Support team again on either 0800 626 249 or at flowers@bunches.co.uk and one of our team will be more than happy to help. Thank you

Posted 8 years ago

“The flowers delivered were nothing like the picture on the website. My sister-in-law sent me a photo of what arrived and I was shocked there were so few flowers. I would dispute whether there were actually 18 stems as claimed.”

Helpful Report

Posted 8 years ago

Thank you for your feedback Ruth. We are extremely sorry to hear of the disappointment caused and would like to look into this further for you. If you could please contact our Customer Support team again on either 0800 626 249 or at flowers@bunches.co.uk and one of our team will be more than happy to help. Thank you

Posted 8 years ago

“The flowers weren't delivered and our being held at a local depot. I have no intention of trying to retrieve them. No explanation as to why they weren't delivered properly. Awful service!”

Helpful Report

Posted 8 years ago

Thank you for your feedback. We are extremely sorry to hear of the disappointment caused and would like to look into this further for you. If you could please contact our Customer Support team again on either 0800 626 249 or at flowers@bunches.co.uk and one of our team will be more than happy to help. Thank you

Posted 8 years ago

“Good day, Mr. Dan. I would say that the service was good, but it was not. The order I made to be delivered on Friday, March 17, was never delivered either on the correct date or in the right place. Yesterday I sent an email requesting explanations, which was not answered. By conclusion, the service is terrible. Regards, thank you for your attention.”

Helpful Report

Posted 8 years ago

Thank you for your feedback Jose. We are extremely sorry to hear of the disappointment caused and would like to look into this further for you. I have spoken to our Customer Support team and unfortunately it does appear that as yet we have not received the email you sent us and this would be the reason to why you have not received a response from us. Please could you contact our Customer Support team again on either 0800 626 249 or at flowers@bunches.co.uk and one of our team will be more than happy to help. Thank you

Posted 8 years ago

“the flowers were very poor it looked like they were bought from a garage very disappointing”

Helpful Report

Posted 8 years ago

Thank you for your feedback Prince. We are extremely sorry to hear of the disappointment caused and would like to look into this further for you. If you could please contact our Customer Support team again on either 0800 626 249 or at flowers@bunches.co.uk and one of our team will be more than happy to help. Thank you

Posted 8 years ago

“Went on right address but NVR deliverd .nor try to deliver on the address after talking on phone”

Helpful Report

Posted 8 years ago

Thank you for your feedback Prince. We are extremely sorry to hear of the disappointment caused and would like to look into this further for you. If you could please contact our Customer Support team again on either 0800 626 249 or at flowers@bunches.co.uk and one of our team will be more than happy to help. Thank you

Posted 8 years ago

“ORDERED 2 LOTS OF FLOWERS/CHOCOLATE FOR OUR TWIN DAUGHTERS ON MONDAY 13.3.17. EMMA'S ARRIVED THURSDAY AND KERRYS ARRIVED FRIDAY. THIS IS NOT 2 DAYS FROM ORDERING. PLEASE EXPLAIN WHY THEY WERE SO LATE.”

Helpful Report

Posted 8 years ago

Thank you for your feedback Susan. We are extremely sorry to hear of the disappointment caused and would like to look into this further for you. If you could please contact our Customer Support team again on either 0800 626 249 or at flowers@bunches.co.uk and one of our team will be more than happy to help. Thank you

Posted 8 years ago

“Ordered flowers for a friend. Been a week and still not delivered!!! So disappointed!!!”

Helpful Report

Posted 8 years ago

Thank you for your review. We are sorry to hear you are disappointed regarding the delivery of your gift. I have taken a look into this for you and can see that your gift was dispatched as requested on Monday 13th March on our free delivery service with the Royal Mail, as advertised and as you have already mentioned this service is not our traceable option can take place between a 1-2 day period, although we are aware of this period we really will not know which day your gift would arrive on between the two. We are assured by the Royal Mail that if no ones happens to be at the given address at the time that an attempted delivery has occurred then a while you were out calling card will be left for the recipient. Please do get in contact with our Customer Support team on either 0800 626 249 or at flowers@bunches.co.uk as we would be very happy to look into this further for you. Thank you.

Posted 8 years ago

“As already advised no note with flowers,so recipient had to guess, correctly who sent them”

Helpful Report

Posted 8 years ago

Thank you for your feedback Gillian. We are extremely sorry to hear of the disappointment caused and would like to look into this further for you. If you could please contact our Customer Support team again on either 0800 626 249 or at flowers@bunches.co.uk and one of our team will be more than happy to help. Thank you

Posted 8 years ago

“Flowers were not delivered on time”

Helpful Report

Posted 8 years ago

Thank you for your review Malcolm. We are sorry to hear you are disappointed regarding the delivery of your gift. I have taken a look into this for you and can see that your gift was dispatched as requested on Monday 13th March on our free delivery service with the Royal Mail, as advertised this service is not our traceable option and can take place between a 1-2 day period. Although we are aware of this period we really will not know which day your gift would arrive on between the two. We do offer a courier service for an additional £5.95 or £7.95 which is a delivery service guaranteed for the day of your choice. If you would like to discuss this further with our Customer Support team please do contact us on either 0800 626 249 or at flowers@bunches.co.uk. Thank you.

Posted 8 years ago

“I wasn't happy with the flowers I sent as a gift & because I couldn't confirm how many stems I was told nothing could be done!!! Cancelled my next order in disgust!!”

Helpful Report

Posted 8 years ago

Thank you for your feedback Brenda. We are extremely sorry to hear of the disappointment caused. I can see from our records that you have been in contact with our Customer Support team and that this matter has been looked into further. Thank you

Posted 8 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews