“Very disappointed- ordered the XL bunch but only received 21 stems - not even the amount of stems offered in the large bouquet. Been promised that management will look into it ! That doesn't help when you're trying to support a loved one undergoing chemotherapy”

Helpful Report

Posted 8 years ago

Thank you for your feedback. We are extremely sorry to hear of the disappointment caused and would like to look into this further for you. If you could please contact our Customer Support team again on either 0800 626 249 or at flowers@bunches.co.uk and one of our team will be more than happy to help. Thank you

Posted 8 years ago

“We are very very happy with your service many thanks for your your lovely flowers and gifts we will buy from you again many thanks”

Helpful Report

Posted 8 years ago

“Very disappointing. Flowers looked nothing like the ones advertised.”

Helpful Report

Posted 8 years ago

Thank you for your feedback. We are extremely sorry to hear of the disappointment caused and would like to look into this further for you. If you could please contact our Customer Support team again on either 0800 626 249 or at flowers@bunches.co.uk and one of our team will be more than happy to help. Thank you

Posted 8 years ago

“Disappointing at the least! Cheap prices for a reason. Flowers so much smaller than shown in picture. Very deceiving and embarrassing to have sent for my sisters 30th! Won't be using this site again! And will be sure to spread the word!”

Helpful Report

Posted 8 years ago

Thank you for your feedback Zara. We are extremely sorry to hear of the disappointment caused and would like to look into this further for you. If you could please contact our Customer Support team again on either 0800 626 249 or at flowers@bunches.co.uk and one of our team will be more than happy to help. Thank you

Posted 8 years ago

“I understand the flowers were in bud but way less flowers than in the picture.”

Helpful Report

Posted 8 years ago

Thank you for your feedback Claire. We are extremely sorry to hear of the disappointment caused and would like to look into this further for you. If you could please contact our Customer Support team again on either 0800 626 249 or at flowers@bunches.co.uk and one of our team will be more than happy to help. Thank you

Posted 8 years ago

“If you had cared to read my complaint before asking for a review, you would not be reading the following now. This is an extract from my e-mail sent to you: "As you see below I was advised the flowers will be delivered between 14.17-15.17 on the 10 March. Which they were, however you will see if you'll refer to the order that the delivery was paid to be completed on the 9 March. If I wanted delivery to be made on the 10 of March I could have ordered a better arrangement from elsewhere at a total cost of £12-99 compared with £24-94 which I paid including a charge of £5-95 for delivery. How can you justify such charges for service which is 24 hours late?" As a result of your ineptitude the intended recipient will not receive our gift of thanks until 14th March. The flowers by then will be in their fifth day... We will never use your service again and will never recommend anyone to waste their money with you. I wait your response regarding this far from satisfactory service. What sort of review do you expect me to publish?”

Helpful Report

Posted 8 years ago

Thank you for your feedback Valerie. We are extremely sorry to hear of the disappointment caused. I have spoken to our Customer Support team and it does appear that we have not received any communication from you as mentioned and this would be the reason to why you have not heard from us. Please could you contact our Customer Support team again on either 0800 626 249 or at flowers@bunches.co.uk and one of our team will be more than happy to help. Thank you

Posted 8 years ago

“Received incorrect order, flowers wilted after 2 days. Complained twice without response. Will not use again as no customer service provided.”

Helpful Report

Posted 8 years ago

Thank you for your feedback Stephen. We are extremely sorry to hear of the disappointment caused. I have spoken to our Customer Support team and it does appear that we have not received any communication from you as mentioned and this would be the reason to why you have not heard from us. Please could you contact our Customer Support team again on either 0800 626 249 or at flowers@bunches.co.uk and one of our team will be more than happy to help. Thank you

Posted 8 years ago

“Purchased a large bouquet looked more like Small bunch of flowers”

Helpful Report

Posted 8 years ago

Thank you for your feedback. We are extremely sorry to hear of the disappointment caused and would like to look into this further for you. If you could please contact our Customer Support team again on either 0800 626 249 or at flowers@bunches.co.uk and one of our team will be more than happy to help. Thank you

Posted 8 years ago

“The flowers never arrived and I did not get any response to my complaint. Very bad service indeed”

Helpful Report

Posted 8 years ago

Thank you for your feedback. We are extremely sorry to hear of the disappointment caused and would like to look into this further for you. If you could please contact our Customer Support team again on either 0800 626 249 or at flowers@bunches.co.uk and one of our team will be more than happy to help. Thank you

Posted 8 years ago

“It was a very bad experience! First of all flowers were delivered not on date, one day earlier, second flowers were not even near the same as on picture, what I mean? They were not like a bouquet, each type of flowers were separately. And third the last but not at least, the most interesting was the reply from service, that I have to make them to look how a bouquet, like on Foto, by my self!))”

Helpful Report

Posted 8 years ago

Thank you for your review Turcan. We are sorry to hear that you have been extremely disappointed regarding both the delivery and your flower gift.I have taken a look into your order and can see that your gift was dispatched as requested on Monday 6th March on our free delivery service with the Royal Mail, as advertised and as you have already mentioned this service is not our traceable option can take place between a 1-2 day period, although we are aware of this period we really will not know which day your gift would arrive on between the two. As we are a flowers by post company as advertised on our website our flower gifts will be dispatched within bud as this not only ensures that each bouquet travels safely but this also lengthens the life of your flower gift. Having looked into your order I can see that you unfortunately did not select one of our prearranged or hand tied bouquets and so although your chosen bouquet would have been presented within a sleeve as per our care instructions you would have been required to have arranged these once received at your home. Please do get in contact with our Customer Support team on either 0800 626 249 or at flowers@bunches.co.uk as we would be very happy to look into this further for you. Thank you.

Posted 8 years ago

“The bouquet of flowers that I've ordered wasn't what I expected to receive and on the picture looked good but then when received them I wasn't happy.”

Helpful Report

Posted 8 years ago

Thank you for your feedback. We are extremely sorry to hear of the disappointment caused and would like to look into this further for you. If you could please contact our Customer Support team again on either 0800 626 249 or at flowers@bunches.co.uk and one of our team will be more than happy to help. Thank you

Posted 8 years ago

“Delivery went wrong,receipient at the hospital, Royal Mail made no attempt to try a neighbour and took flowers back to sorting office. Won't be delivered until Monday!!”

Helpful Report

Posted 8 years ago

Thank you for your feedback Barbara. We are extremely sorry to hear of the disappointment caused. I can see from our records that you have been in contact with our Customer Support team and that this matter has been looked into further. Thank you

Posted 8 years ago

“I sent the flowers to my mother The staff inform me the flowers were the worst that they have received from bunches in their presentation and the quality of the flowers”

Helpful Report

Posted 8 years ago

Thank you for your feedback Steve. We are extremely sorry to hear of the disappointment caused and would like to look into this further for you. If you could please contact our Customer Support team again on either 0800 626 249 or at flowers@bunches.co.uk and one of our team will be more than happy to help. Thank you

Posted 8 years ago

“very little for price not impressed vera slater”

Helpful Report

Posted 8 years ago

Thank you for your feedback Vera. We are extremely sorry to hear of the disappointment caused and would like to look into this further for you. If you could please contact our Customer Support team again on either 0800 626 249 or at flowers@bunches.co.uk and one of our team will be more than happy to help. Thank you

Posted 8 years ago

“Very disappointed in flowers from Bunches. They were delivered on Monday and looked a bit sad. Today, Friday, I have had to discard most of them as dead. They were a gift after I had had an operation so rather upsetting.”

Helpful Report

Posted 8 years ago

Thank you for your feedback. We are extremely sorry to hear of the disappointment caused and would like to look into this further for you. If you could please contact our Customer Support team again on either 0800 626 249 or at flowers@bunches.co.uk and one of our team will be more than happy to help. Thank you

Posted 8 years ago

“Flowers looked nothing like the picture. Disappointed”

Helpful Report

Posted 8 years ago

Thank you for your feedback. We are extremely sorry to hear of the disappointment caused and would like to look into this further for you. If you could please contact our Customer Support team again on either 0800 626 249 or at flowers@bunches.co.uk and one of our team will be more than happy to help. Thank you

Posted 8 years ago

“The 2 lots of flowers I ordered 1 of which was an 18TH birthday gift for my grand-daughter and included extras of a birthday day cake, a special card and a happy birthday balloon plus of course the free chocolates, the second lot of flowers didn't have the free chocolates, I have ordered from Bunches on lots of occasions and this is the first time I have had cause to complain.”

Helpful Report

Posted 8 years ago

Thank you for your feedback Kathleen. We are extremely sorry to hear of the disappointment caused and would like to look into this further for you. If you could please contact our Customer Support team again on either 0800 626 249 or at flowers@bunches.co.uk and one of our team will be more than happy to help. Thank you

Posted 8 years ago

“When the flower came they did not look healthy, but I was in hospital at the time, and my partner did not do anything about this, I have now come out off hospital and the flowers are all dead. These flowers were nearly £50 pounds. When I called and explained that my partner did not call at the time she said it is to late now and nothing we can do. So my partner basically through his money away. My daughter had some delivered from a different online company a few fews ago and they are still alive. I am very disappointment in this order.”

Helpful Report

Posted 8 years ago

Thank you for your feedback. We are extremely sorry to hear of the disappointment caused. I can see from our records that you have been in contact with our Customer Support team and that this matter has been looked into further. Thank you

Posted 8 years ago

“I am very dissapointed because I bought a ladies hamper to be send to my best friend who moved to Colchester. It turns out that the parcel should have arrived on march 7th Which never did. I wrote to the company and someone called Chelsea told me that according to tracking number the parcel should arrive from 10:44 to 11:44 which never happened. I wrote again and told me that since no one was in the house when the parcel arrived, they left the hamper outside in the front porch. I asked my friend if she liked her present and it turns out that someone stole the hamper. How can you leave a Pink Hamper with a bow and card outside a house. I am completely upset and I asked for a solution. No solution yet, so if they fix this issue, i would change my mind about this review, otherwise consider the facts that I am telling you because someone might get hurt when no receiving an important bunch of flowers or gift on a special day. Writing from Chile”

Helpful Report

Posted 8 years ago

Thank you for your feedback. We are extremely sorry to hear of the disappointment caused and would like to look into this further for you. If you could please contact our Customer Support team again on either 0800 626 249 or at flowers@bunches.co.uk and one of our team will be more than happy to help. Thank you

Posted 8 years ago

“These were for my mums birthday and when she showed me them I was so embarrassed because it was nothing like what I ordered also I paid for 2 mini balloons and only received 1 I am very disappointed with this”

Helpful Report

Posted 8 years ago

Thank you for your feedback Cheryl. We are extremely sorry to hear of the disappointment caused and would like to look into this further for you. If you could please contact our Customer Support team again on either 0800 626 249 or at flowers@bunches.co.uk and one of our team will be more than happy to help. Thank you

Posted 8 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews