Bunches.co.uk Reviews

4.7 Rating 202,271 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 202,271 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The flowers came on time which is good, but the actual flowers were really disappointing. The bunch was really small and not how I thought they would be like as they came across a lot bigger online. I would have been better off going to my local florist and picking a bunch from there.”

Helpful Report

Posted 9 years ago

Thank you for your comments Aron. I am sorry to hear you have been disappointed with the flowers . Could you please contact our Customer Support Team on 0800 626249 and we will happily look into this for you.

Posted 9 years ago

“Very dissapointed, woz supposed 2 receive the flowers on the mornin ov Mothers Day but didn,t receive them til 3.45 in the avo. The card woz creased n the cake woz the wrong 1, U sent a fruit cake instead ov a chocolate cake n sum ov the icin had broken of it. I liv in Chichester West Sussex n my mum lives in Hull East Yorkshire, Laney Causton.”

Helpful Report

Posted 9 years ago

Thank you for your comments Laney. I am sorry to hear about the disappointment caused .Could you please contact our Customer Support Team on 0800 626249 and we will happily look into this for you.

Posted 9 years ago

“The flowers were ordered to arrive on Mothers Day and I received an email to say they would be delivered in the morning. However they did get delivered until late evening. My mother found them on the doorstep the next morning. She thought I had forgotten. She said the flowers were OK but I would not use this company again.”

Helpful Report

Posted 9 years ago

Thank you for your comments Christine. I am sorry to hear about your disappointment. Could you please contact our Customer Support Team on 0800 626249 and we will happily look into this for you.

Posted 9 years ago

“I bought the larger flowers and they were still very gappy, half of them were withered and not very fresh. The chocolates were tiny and the delivery way a lot later then I suggested.”

Helpful Report

Posted 9 years ago

Thank you for your feedback Perrin. I am sorry to hear that you have been disappointed on this occasion. Could you please contact our Customer Support Team on 0800 626249 and we will happily look into this for you.

Posted 9 years ago

“The photos were very deceiving. The flowers I ordered looks like a large bunch yet it turned out to be an 1/8th of the bunch in the photo which turned up.”

Helpful Report

Posted 9 years ago

Thank you for your comments Andrew. I am sorry to hear that you are disappointed with the flowers you ordered. Could you please contact our Customer Support Team on 0800 626249 and we will happily look into this for you.

Posted 9 years ago

“My mum received the flowers on Saturday 5.3.16, this was great in time for mothers day. I was really disappointed there is nowhere on your site that said the posy / bouquet was a DO IT YOURSELF! Arrangement. The picture looked very beautiful, thats why I chose it. The flowers were not arranged as a bunch, the butterfly picks were in a cellafane bag. Chocolate buttons whats that about? For mothers day chocolate. I will not be placing any more orders with Bunches.”

Helpful Report

Posted 9 years ago

Thank you for your feedback William. I'm sorry to hear about your disappointment with the flowers you ordered. Please do contact our Customer Support Team on 0800 626 249 if you would like us to look into this further for you.

Posted 9 years ago

“I was very disappointed in the flowers that I purchased from you as a mother's day gift to my daughter. The quality of the flowers were poor, dried up and shrivelled looking. More foliage than flowers. Not at all like they looked on the internet. At a cost of £30 to me, I was expecting a better quality from bunches florapost ltd. The packaging was damaged and I had to have them redelivered to the local Premier store as I had been advised that they were not being delivered until later on in the day (Mother's Day). Unfortunately, I was not able to pay the extra £5 or £6 to have them guaranteed delivery by 1pm as I felt £30 was quite a lot of money to pay just for the flower and delivery.”

Helpful Report

Posted 9 years ago

Thank you for your comments Mandy. I am sorry to hear that you are disappointed with the flowers you ordered. Could you please contact our Customer Support Team on 0800 626249 and we will happily look into this for you.

Posted 9 years ago

“The flowers were disappointing and the card was very cheap and tiny”

Helpful Report

Posted 9 years ago

Thank you for your feedback Pauline. I'm sorry to hear about your disappointment. Please do contact our Customer Support Team on 0800 626249 if you would like us to look into this for you.

Posted 9 years ago

“I got flowers delivered to my mum for Mother's Day and when she received the flowers there was few flowers dead and also far few with no flower heads on them from breaking off. I also thought it would be a bigger bunch of flowers for what I paid for them. So I was not happy with this purchase at all !!!!”

Helpful Report

Posted 9 years ago

Thank you for your comments Nicola. I am sorry to hear that you are disappointed with the flowers you ordered. Could you please contact our Customer Support Team on 0800 626249 and we will happily look into this for you.

Posted 9 years ago

“First of all I was guite disappointed with the amount of flowers in the bunch. Secondly both orders were not received until after 3 o'clock. My orders were placed on Thursday and paid extra for courier delivery on both orders. Thirdly I never received a text or email giving me a hour warning slot as promised. So overall I was very disapointed.”

Helpful Report

Posted 9 years ago

Thank you for your comments Joseph. I am sorry to hear that you have been disappointed. Could you please contact our Customer Support Team on 0800 626249 and we will happily look into this for you.

Posted 9 years ago

“Arrived at 8pm at night !! So my daughter was upset that I had received nothing during the day of Mothers Day . Flowers were poor, very very tiny balloon and card of poor quality. I would not use Bunches again . When we called we were not supported at all. Very poor customer services.”

Helpful Report

Posted 9 years ago

Thank you for your feedback Tanya. I am sorry to hear that you are disappointed with the flowers and the service you have received. Could you please contact our Customer Support Team on 0800 626249 and we will happily look into this for you.

Posted 9 years ago

“Bouquet received was disappointing, the pictures shown must be the higher priced selection as the one my mum received was tiny in comparison, Wish i had gone to the florist now & picked my own.”

Helpful Report

Posted 9 years ago

Thank you for your comments Diane. I am sorry to hear you have been disappointed with the flowers you have received. Could you please contact our Customer Support Team on 0800 626249 and we will happily look into this for you.

Posted 9 years ago

“Flowers are made to look ALOT bigger on website. Not happy with purchase”

Helpful Report

Posted 9 years ago

Thank you for your feedback Katy. I'm sorry to hear about your disappointment with the flowers you ordered. Please do contact our Customer Support Team on 0800 626249 if you would like us to look into this for you.

Posted 9 years ago

“My mum's flowers arrived on mother's day, but she said they looked 'battered around' and not in good condition, very disappointed as I don't live close enough to have visited last weekend, dampened the spirit of a surprise present :(”

Helpful Report

Posted 9 years ago

Thank you for your comments Dr Winnington-Sharp. I am sorry to hear that you are disappointed with the flowers you ordered. Could you please contact our Customer Support Team on 0800 626249 and we will happily look into this for you.

Posted 9 years ago

“I was very disappointed with Bunches this time. I ordered flowers for my Mum for Mothers Day to be delivered on Saturday 5th March. They were delivered on Thursday 3rd March!! not really what I wanted for my Mum. I will think twice about ordering from Bunches again.”

Helpful Report

Posted 9 years ago

Thank you for your feedback Jane. I'm sorry to hear about your disappointing delivery experience with Royal Mail. Please do contact our Customer Support Team on 0800 626 249 if you would like us to look into this further for you.

Posted 9 years ago

“Ordered two bunches for mothers day one delivered to the wrong house the other not the xl bouquet I paid for just a normal size On contacting them there was no attempt to rectify just passing the buck to the delivery company and asking for a photo of the flowers ...oh I will just drive all the way to my mothers to photo them shall I!! Won't be using or recommending again”

Helpful Report

Posted 9 years ago

Thank you for your comments Katy. I am sorry to hear about your disappointing experience.Please do contact our Customer Support Team on 0800 626249 if you would like us to look further into this for you.

Posted 9 years ago

“I received an email 2 days before delivery for Mothers' Day stating that I would receive another one on the morning of the delivery date providing me with a 1 hour delivery time slot. This did not arrive! After emailing both the delivery company, and Bunches, I received no replies from either of them and had to wait in all day until my delivery arrived. This was at 4.13pm!! Also, slightly disappointed with the size of the bouquet. I eventually received an email at approx. 11am from Bunches the next day and after advising them of the above, they just told me that they would pass my comments over to the delivery company! Not a sufficient response in my opinion. My daughter had paid for these as a Mothers' Day gift and I felt her money could have been better spent elsewhere.”

Helpful Report

Posted 9 years ago

Thank you for your feedback Karen. I am sorry to hear about your disappointing delivery experience. Please do contact our Customer Support Team on 0800 626249 if you would like us to look into this further for you.

Posted 9 years ago

“The flowers that were delivered were nothing like what was shown in the picture very disappointing”

Helpful Report

Posted 9 years ago

Thank you for your feedback Richard. I am sorry to hear about your disappointment. Please do contact our Customer Support Team on 0800 626249 if you would like us to look into this for you.

Posted 9 years ago

“The flowers that arrived were very dry and not good quality. There was not enough moist in the stems. I was very disappointed. Not like the picture.”

Helpful Report

Posted 9 years ago

Thank you for your comments Sabba, I am sorry to hear that you are disappointed with the flowers you ordered. Could you please contact our Customer Support Team on 0800 626249 and we will happily look into this for you.

Posted 9 years ago

“I never received a time slot for delivery so i didnt have a clue when or if they were going to be delivered”

Helpful Report

Posted 9 years ago

Thank you for your feedback Claire. Please do contact our Customer Support Team on 0800 626249 if you would like us to look into this for you.

Posted 9 years ago

Bunches.co.uk is rated 4.7 based on 202,271 reviews