Bunches.co.uk Reviews

4.7 Rating 202,264 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 202,264 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“medium sized flower bunch looked nothing like as good as the illustration. I doubled the size of the bunch for another £6 with similar flowers at a local supermarket...could have £30 plus by going there in the first place”

Helpful Report

Posted 9 years ago

Thank you for your comments Philip. Would it be possible to get in touch with us at flowers@bunches.co.uk so that we are able to look into this further for you. Thank you in advance,

Posted 9 years ago

“Although I ordered a mothers day bunch of flowers and fruit cake only the flowers were received by the recipient. Very disappointed”

Helpful Report

Posted 9 years ago

Thank you for your comments Esther, I am very sorry to hear that you did not receive your cake which should have been included within your order. Please could you get in touch with us on 0800 626 249 regarding this so that we are able to organise something for you. Thank you.

Posted 9 years ago

“Lot of expense for a small bunch of flowers....”

Helpful Report

Posted 9 years ago

Thank you for your feedback Gillian , I am sorry to hear that you have been disappointed with the size of the bunch you ordered. Would it be possible to contact us on flowers@bunches.co.uk so that we are able to look into this for you? Thank you in advance,

Posted 9 years ago

“The anniversary red roses for my wife were dreadful bedraggled and with some sort of mould or blight on them - Last time I use Bunches”

Helpful Report

Posted 9 years ago

Good Morning Terry, i am very sorry to hear about this matter, please be assured that we do not expect any of our flowers to arrive this way. Would it be possible to contact us on 0800 626 249 or at flowers@bunches.co.uk so that we are able to look into this further for you. Thank you very much.

Posted 9 years ago

“The flowers were not as pictures on the website and there was supposed to be a box of chocolates included which never arrived. Only plus side was the quick delivery”

Helpful Report

Posted 9 years ago

Thank you for your feedback Angie, I am very sorry to hear that you were disappointed with the flowers received and your chocolates were not included as they should have been. Would it be possible to send us an email at flowers@bunches.co.uk so that we are able to deal with this for you. Thank you very much, We look forward to hearing from you.

Posted 9 years ago

“Ordered flowers on Wednesday for delivery on the Friday in time for Mothers day. This should have allowed enough time and even an extra day for delivery within Bunches specified timescale. However the flowers did not arrive until the following Monday - too late for Mothers day causing much disappointment all round. On emailing Bunches I received an apology and was asked how the flowers looked. I responded that they were okay, but certainly not as nice as I had come to expect from Bunches - probably due to being moved around in transit so long. I received no response whatsoever after this and as result I will not be using Bunches again.”

Helpful Report

Posted 9 years ago

Thank you for your review heather, I am very sorry to hear about your late delivery, please be assured that I will be looking into this further for you. I have now emailed you directly so that I am able to look into this matter further for you. I look forward to hearing back from you soon. Thank you.

Posted 9 years ago

“I had ordered them to be delivered on the 11th March and instead they arrived on the 10th of March. The picture I got from my daughter of the flowers was rather disappointing - very sparse. Thanks Leonie Myers”

Helpful Report

Posted 9 years ago

Thank you for your comments Leonie, We send our flowers with royal mail 1st class post so the delivery does take 1-2 working days to arrive and a day is not guaranteed on this delivery option I am afraid . Would it be possible to get in touch with us and send those pictures through to us at flowers@bunches.co.uk so that we are able to look into this further for you. Thank you very much and sincere apologies for any disappointment caused.

Posted 9 years ago

“Not sure if my order has been delivered is there any way to find out”

Helpful Report

Posted 9 years ago

Good Afternoon Jayne, I have taken a further look into your order and it shows me that your order was dispatched from us on the 9th to arrive on the 10th or 11th. This isn't a tracked delivery so I am unable to tack the order I am afraid. Although your order should now have arrived with the recipient. I hope this information is helpful and thank you for your order.

Posted 9 years ago

“NOW I remember why I stopped ordering from your company?! Last order was in 2011! You never deliver on the correct day! Nobody realistically wants to pay extra when other companies offer free delivery for date I requested. My sister received her plant, chocs an cake a day late! Thanks for nothing! I Won't be ordering from you AGAIN!”

Helpful Report

Posted 9 years ago

Thank you for your feedback. I am very sorry to hear that you have been disappointed with the delivery of your order. Would it be possible to get in touch with us at flowers@bunches.co.uk so that we are able to look into this for you. Thank you.

Posted 9 years ago

“I had the pleasure of seeing my girlfriend today and i saw the bunch of flowers. What a load of rubbish and all that for £32.99+ Delivery. It is the worst load of crap flowers i have ever seen in my life, will never ever order from you again, I rather go to Tesco. Thanks for nothing.”

Helpful Report

Posted 9 years ago

Thank you for your review Patrick. I am very sorry to hear that you have been disappointed with the gift received. Would it be possible to get in touch with us on flowers@bunches.co.uk or call us on 0800 626 249 so that we are able to look into this further for you. Thank you in advance,

Posted 9 years ago

“Feel that what was advertised on your website and what I received wasnt the same thing. It was much smaller than advertised and it was one of the more expensive bouquets so I would hate to see the cheaper ones. Not a patch on inter flora I'm afraid”

Helpful Report

Posted 9 years ago

Thank you for your feedback Emma, I am very sorry to hear that you were disappointed. Would it be possible to get in touch with us on flowers@bunches.co.uk so that we are able to look into this for you? Thank you very much.

Posted 9 years ago

“Ordered Friday 11th am and nothing received by Monday 14th pm. Not very impressed.”

Helpful Report

Posted 9 years ago

Thank you for getting in touch with us regarding this Violet, I can see that you have now spoken to a colleague of mine over the phone and she has looked into this further for you. Please accept our sincere apologies for any disappointment caused on this occasion.

Posted 9 years ago

“I payed for courier service and the flowers were to be delivered on Friday but didn't get delivered until the Saturday afternoon. The issue I have with this is that when I checked the tracking it said they were delivered on the Friday which was not the case. Clearly the courier company representative signed it anyway to keep his figures correct and not get into trouble for not meeting his targets. Would seriously consider using a different company in the future that is more reliable and honest. Feel free to contact me if you wish to discuss this further”

Helpful Report

Posted 9 years ago

Thank you for your comments Andrew, I am very sorry to hear this about your delivery as we did dispatch your order for you as requested. Would it be possible to get in touch with us so that we are able to look into this further for you? You can contact us on 0800 626 249 or flowers@bunches.co.uk. Thank you in advance,

Posted 9 years ago

“Very sadly, the alstromerias arrived snapped off at the heads, dead and slimy! Somewhat embarrassing as they were a present to a friend to thank her for having me as a guest for a few days. Customer service are despatching more but the impact of the gesture has been lost by the failure of the first delivery to please. :-(”

Helpful Report

Posted 9 years ago

Thank you for your comments Alison Please be assured that none of our flowers should arrive this way so I do sincerely apologise about this matter. I appreciate you getting in touch with customer services so that we are able to sort this out for you. Sincere apologies again Alison.

Posted 9 years ago

“Sorry, but flowers arrived looking very sad, wont order a box again.”

Helpful Report

Posted 9 years ago

Thank you for getting in touch with us. I am very sorry to hear that your flowers arrived this way, would it be possible to get in touch with us on flowers@bunches.co.uk or 0800 626 249 so that we are able to look into this further for you. Thank you in advance

Posted 9 years ago

“The flowers were delivered however, they were left on the door step for someone else to find. I was under the impression that they had to be signed for? No mention of chocolates.”

Helpful Report

Posted 9 years ago

Thank you for your comments, I am very sorry to hear that you have been disappointed. Would it be possible to get in touch with us at flowers@bunches.co.uk so that we are able to look into this further for you. Thank you in advance.

Posted 9 years ago

“Flowers arrived on time and in good condition but a much smaller size then would have expected for the money and looking at the picture on their website. Spoke to customer services who were great, a new bunch was sent out but this too was small. Do not believe the bunch sizes are value for money and would not recommend them.”

Helpful Report

Posted 9 years ago

“I wasn't expecting the flowers to come in a box, it is not impressive as a present.”

Helpful Report

Posted 9 years ago

Thank you for your comments Sandra, As we are a flowers by post company and send through royal mail and courier services, we do have to send all of our gifts this way within a box to avoid any damage in transit. Apologies for any disappointment caused.

Posted 9 years ago

“I was very dissappointed how small the bouquet of flowers was for my work colleague. I spent a fair bit of money and didnt get much for my money at all. I would have been better going to a supemarket and getting a huge bouquet for half the price. Wont be using you again.”

Helpful Report

Posted 9 years ago

Thank you for your feedback Sarah. I am sorry to hear about your disappointment. Please do contact our Customer Support Team on 0800 626249 if you would like us to look into this for you.

Posted 9 years ago

“Chocolates not the one in the photo but in a packet and melted - flowers disappointing very sparse ,even with upgrade . Delivered on time friendly staff but product quality poor”

Helpful Report

Posted 9 years ago

Thank you for your comments Beryl. I am sorry to hear about your disappointment. Could you please contact our Customer Support Team on 0800 626249 and we will happily look into this for you.

Posted 9 years ago

Bunches.co.uk is rated 4.7 based on 202,264 reviews