Bunches.co.uk Reviews

4.7 Rating 202,273 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 202,273 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately the flowers arrived a day late, they were for my elderly mother who lives hours away and they were for her birthday. She liked the flowers but because they were delivered late I can't give a good review.”

Helpful Report

Posted 9 years ago

Thank you for your feedback Jacqueline. I am sorry to hear about your disappointing delivery experience. Please do contact our Customer Support Team on 0800 626249 if you would like us to look into this for you.

Posted 9 years ago

“Ordered a bunch of flowers for my wife's birthday on next day delivery. Arrived well within the allocated time, however the plant food mixture which came in the box had split open and drenched everything, making the flowers, candle and chocolates sticky. This definitely ruined the gift somewhat and I was very unhappy which is why the rating has been affected. I like the company but was unhappy with the quality of product.”

Helpful Report

Posted 9 years ago

Thank you for your comments Christopher. I am sorry to hear about your damaged gift. Could you please contact our Customer Support Team on 0800 626249 and we will happily look into this for you.

Posted 9 years ago

“I was actually quite disappointed when I saw them they weren't at all like the picture they just looked like a £5 bunch of carnations you'd pick up from the supermarket. I didn't actually see the flowers when they arrived but saw the contents in a vase and there was nothing in quantity like the picture. I'd rather that the small cake and bag of chocolate buttons (?? a bag of buttons for a 76 year old lady) be replaced with the flowers that are actually shown in the picture.It's the first time I've used this company I don't think I will use them again”

Helpful Report

Posted 9 years ago

Thank you for your feedback Ana. I'm sorry to hear about your disappointment. Please do contact our Customer Support Team on 0800 626 249 and we will happily look into this further for you.

Posted 9 years ago

“Normally get good service from bunches and lovely flowers however the flowers my mother in law received were very poor and some were damaged or dead”

Helpful Report

Posted 9 years ago

Thank you for your comments Tina. I am sorry to hear that you are disappointed with the flowers you ordered. Could you please contact our Customer Support Team on 0800 626249 and we will happily look into this for you.

Posted 9 years ago

“While the delivery was fast and accurate, the quality of the flowers was not. I think these flowers are extremely overpriced and I was very disappointed when they arrived. I bought them to surprise my mum on Mother's Day but felt embarrassed when they came as there weren't many flowers in the bouquet, along with the quality of them being very poor. The package I bought also said the flowers came with a small box of chocolates, however what did arrive was a tiny bag of chocolates that was shameful to be titled as getting 'a free box of chocolates with my purchase'. I will not be ordering flowers from this company again.”

Helpful Report

Posted 9 years ago

Thank you for your comments Kate. I am sorry to hear about your disappointment with your order. Could you please contact our Customer Support Team on 0800 626249 and we will happily look into this for you.

Posted 9 years ago

“Received the flowers on the correct day so was pleased about this. Having spoken to the friend who's 70 th birthday I sent them for I was disappointed when she told me that although the flowers were lovely ,the chocolates arrived in a sticky box & were white speckled thus leading me to believe either they were old or had been stored in a damp place. To add insult to injury ,the cake was stale & inedible. Very disappointed to say the least . Let's not forget this was a 70 th birthday we bought them for . When the shop opens up after the weekend I will be speaking to them.. This company was recommended to us by a friend who uses them often ,so I'm thinking maybe this is just a QC failure. Let's hope so ,but only ever get one 70th birthday.????????????????????”

Helpful Report

Posted 9 years ago

Thank you for your feedback Laura. I'm sorry to hear about your disappointment. Please do contact our Customer Support Team on 0800 626 249 and we will happily look into this further for you.

Posted 9 years ago

“Website and ordering where good Delivery was slowish But worst of all the size of the bouquet was ridicules, not worth the money at all! Sorry.”

Helpful Report

Posted 9 years ago

Thank you for your comments Nathan. Please do contact our Customer Support Team on 0800 626249 if you would like us to look into this for you.

Posted 9 years ago

“Unfortunately you fell short of your normal high standards and my Mum was disapointed with her Mothers day flowers. Three heads had fallen off the Gerbera, there was no wet wrap and no flower food. I have used Bunches many times and the recipients have in the past always been delighted, I must admit I'm very disapointed on this ocassion.”

Helpful Report

Posted 9 years ago

Thank you for your feedback Nicholas. I'm really sorry to hear about your disappointment with the flowers you ordered. Please do contact our Customer Support Team on 0800 626 249 and we will happily look into this further for you.

Posted 9 years ago

“When I saw the flowers that had been delivered to my friend I was very disappointed. The picture showed a lovely bunch of flowers but the reality was about half the amount of stems to what I had expected, and not the colours shown either. Very disappointed. Won't be using them again.”

Helpful Report

Posted 9 years ago

Thank you for your comments Jacqueline. I'm very sorry to hear about your disappointment with the flowers you ordered. Please do contact our Customer Support Team on 0800 626 249 (open until 12.30pm today and from 8.30am on Monday) and we will happily look into this further for you.

Posted 9 years ago

“I ordered a large bunch of Fragrant Freesias for my mum for Mother's Day, only to find that they were not fragrant at all. Very disappointed.”

Helpful Report

Posted 9 years ago

Thank you for your feedback Catherine. I'm sorry to hear about your disappointment with the flowers you ordered. Please do contact our Customer Support Team on 0800 626249 if you would like us to look into this for you.

Posted 9 years ago

“After some consideration looking at the beautiful flowers on the website I chose to order something different for my mum for Mother's Day and picked the freesias and iris bouquet. I hoped that the fact they were in bud would mean they would last a lot longer. When mum showed me a photo I was really disappointed but she assured me in days they would look much better once opened. This however wasn't the case, those buds that did bloom died very quickly and the rest didn't bloom at all. very disappointed with bunches who are usually very good and have contacted them in the hope they rectify this .”

Helpful Report

Posted 9 years ago

“Found it very difficult. Did not know Post code of recipients and took ages to complete. Also wouldnot take my card number or password.”

Helpful Report

Posted 9 years ago

Thank you for your feedback Mrs Ford. I'm sorry to hear about the difficulties you had with our website. Please do call our Customer Support Team on 0800 626 249 next time you order and we will happily help you.

Posted 9 years ago

“I selected a delivery date of Saturday 5th March as I knew my mum would be in then to receive the flowers. Even though I selected a delivery date the flowers arrived a day early so my expectations were not met here.”

Helpful Report

Posted 9 years ago

Thank you for your comments Claire. I see the Royal Mail First Class Post service was chosen where delivery can take 1-2 days. I'm sorry that on this occasion, your gift arrived early. Please do contact us on 0800 626 249 if you need any more information.

Posted 9 years ago

“Flowers arrived 2 days early.”

Helpful Report

Posted 9 years ago

Thank you for your feedback Caroline. Please do contact our Customer Support Team on 0800 626249 if you would like us to look into this for you.

Posted 9 years ago

“Have got 2 bunches before from you guys, but these ones were below your standard. I got them posted for mothers day, they arrived on the Saturday before, very closed, but we expected them to open and be beautiful, like the picture. Unfortunately it is now only 4 days later and some haven't opened at all and seem to be dying in their bud, and the one that have seem to be dying already and theyre only just out! Dissappointed.”

Helpful Report

Posted 9 years ago

Thank you for your comments Fionnghaile. I am sorry to hear that you are disappointed with the flowers you ordered. Could you please contact our Customer Support Team on 0800 626249 and we will happily look into this for you.

Posted 9 years ago

“Flowers were set to arrive on the 5th of this month and in fact the arrived only yesterday.”

Helpful Report

Posted 9 years ago

Thank you for your feedback Jonathan. I'm really sorry to hear about your disappointing experience. Please do contact our Customer Support Team on 0800 626 249 and we will happily look into this further for you.

Posted 9 years ago

“Delivery was asked for Fri, sat but you delivered Thursday. Flowers were left on the porch outside in the sun as no one was in at time. I saw the flowers on Sunday when I visited my mother and did not think they were worth the money I paid.”

Helpful Report

Posted 9 years ago

Thank you for your comments Christopher. I am sorry to hear about your disappointment. Please do contact our Customer Support Team on 0800 626249 if you would like us to look into this for you.

Posted 9 years ago

“I do not believe the bouquet provided value for money this was a mother's day gift and a disappointing one.”

Helpful Report

Posted 9 years ago

Thank you for your feedback Anne-Marie. Please do contact our Customer Support Team on 0800 626249 if you would like us to look into this for you.

Posted 9 years ago

“I use you every year for mothers day. But the quality of flowers this year were poor .”

Helpful Report

Posted 9 years ago

Thank you for your feedback Bev. Please do contact our Customer Support Team on 0800 626249 if you would like us to look into this for you.

Posted 9 years ago

“Was not delived on time- i specifically asked for a pre noon delivery and it was not delivered in time. This was for mothers day- i was very disappointed and will not be using bunches again.”

Helpful Report

Posted 9 years ago

Thank you for your feedback Stacey. I'm sorry to hear about your disappointment with your DPD delivery. I see that your delivery was made at 12.15. Please do contact our Customer Support Team on 0800 626 249 if you would like us to look into this any further for you.

Posted 9 years ago

Bunches.co.uk is rated 4.7 based on 202,273 reviews