Bunches.co.uk Reviews

4.7 Rating 202,006 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 202,006 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very disappointed as I paid for a courier to deliver and the were left outside on the steps. Will never use this company again”

Helpful Report

Posted 7 years ago

“Ordered flowers 20:30 1st Aug for deliver 3/8. Its now 14:30 on the 4th Aug and they've still NOT arrived. I called to chase the original 3rd Aug delivery request at 09:10 4th Aug, and was advised the " 97% delivery " figure was not a guarantee of next day delivery, fair enough. I was advised however, that my flowers would arrive by 13:00 today 4th Aug. The Bunches office closed at 12:00 today so can't chase them! So, what was a surprise delivery lead to the "surprisee" hanging around the address the day after they were originally due with no sign of the flowers and no way to chase them. Apparently you have to pay the £5:99 fee if you want them to actually arrive!!”

Helpful Report

Posted 7 years ago

Thank you for your review. I am sorry to hear this has happened, having looked into this I can see that a full refund has been authorised with our sincere apologies. Kind Regards - Bunches

Posted 7 years ago

“Ordered flowers for my mums birthday and they were awful,nothing like the picture dispayed. Its a shame because ive used bunches in the past ,wont be using them again anytime soon”

Helpful Report

Posted 7 years ago

Thank you for your review. I am sorry to hear you have been disappointed with your order. I have popped an email over to you hopefully with a suitable resolution, we look forward to hearing from you soon.

Posted 7 years ago

“I searched the Web to find the perfect flowers for my parents' golden wedding anniversary - orange daisy like flowers. Bunches had the perfect bunch. What arrived was something worse than I could have picked at a service station for a fiver.”

Helpful Report

Posted 7 years ago

Thank you for your review. I am sorry to hear you have been disappointed with your order. I have popped an email over to you hopefully with a suitable resolution for you.

Posted 7 years ago

“Due to having ordered flowers and writing out a note (whom they are from) I received an e-mail of confirmation from them stating, what I had written ( on card) and the price and delivery charges. Bunches sent my flowers to our lovely friends who have been through a tough ordeal lately without a written card that I requested to send with the flowers....What company does that? I did e-mail them, and up to date it has been at least 2 weeks and I have not got a reply from them!! I shall not be using this company again!!”

Helpful Report

Posted 7 years ago

Thank you for your review. I am very sorry to hear the card was missing from your order. We understand that the message often is the primary sentiment of all of our gifts and how disappointing this can be when it goes wrong. We will be in touch with you very soon about this- Kind Regards - Bunches

Posted 7 years ago

“Absolutely terrible. The flowers lasted 6 days. And I mean only just lasted 6 days. After 3 days half the bunch was binned as they died. I’ve never had such a poor quality flower. Really saddened by this as wanted a decent flower delivery for my mother who had shingles.”

Helpful Report

Posted 7 years ago

Thank you for your review I am sorry to hear the flowers didn't last the 7 days of freshness we guarantee them for. We will be in touch with you very soon to make this right for you.Kind Regards - Bunches

Posted 7 years ago

“I paid extra for recorded delivery but the DPD driver left the flowers on the doorstep of the building and anyone could have taken it. It was a bunch of flowers for a friend whose sister in law had just died. I had to message her to ensure someone went to get them or they may have been stolen. It's not really acceptable.”

Helpful Report

Posted 7 years ago

Thank you for your review. I am sorry you have been disappointed with your delivery. The delivery policy is that if the recipient is not in they are sent back to the sorting office, after leaving a calling card that should be marked perishable. On some occasions if a safe place can be found to leave the flowers they may leave on the property. Our sincere apologies for any disappointment caused. Kind Regards - Bunches

Posted 7 years ago

“Sent bouquet last week to granddaughter. So disappointed as small daisy like flowers were practically dead next day. Bouquet not as shown, paid £23.99 and even I, A qualified flower arranger, could not pick out enough flowers for a medium sized vase. She was too polite to say anything but frankly I could have purchased far fresher and better from a supermarket for one quarter of the price. Can you explain! Jean Serjeant.”

Helpful Report

Posted 7 years ago

Thank you for your review. I am sorry to hear you have been disappointed with your recent gift. We will be in touch with you very soon to put this right for you. Many thanks-Bunches

Posted 7 years ago

“Awful service. Didn’t get flowers on requested (and paid for) delivery day. No offer of compensation even though it was for an anniversary present for my wife (pretty useless offering next day deliver). Do not use”

Helpful Report

Posted 7 years ago

“Flowers arrived on time but the bunch was really very disappointing..... Very small and cheap looking.”

Helpful Report

Posted 7 years ago

Thank you for your review. I am sorry to hear you have been disappointed with your order. I have popped an email over to you hopefully with a suitable resolution for you. Kind Regards - Bunches

Posted 7 years ago

“I thought the piece of cake was a disgrace for a price of £4 and the card was also over priced for what it was I will not be using Bunches again nor recommending you to anybody”

Helpful Report

Posted 7 years ago

Thank you for your review. I am sorry to hear you have been disappointed with the cake and card received. We do provide the cake dimensions on our website so customers are aware of the size of the product. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards - Bunches

Posted 7 years ago

“My husband ordered for our anniversary, The flowers were delivered a day late (despite him paying extra for a specific delivery) they were bone dry and dying, 2 roses were broken and most of the petals had fallen off the daisies, also one of the sunflowers was rotten I very much doubt we will use bunches again”

Helpful Report

Posted 7 years ago

Thank you for your review. I am very sorry to hear your gift arrived in such a condition this is very disappointing as we try to make each order special. We will be in touch with you shortly to make this right for you. kind Regards - Bunches

Posted 7 years ago

“Previous good experiences but the last time was awful. My order did not arrive on the requested date. When I contacted Bunches customer service they did nothing. Very disappointing on both counts.”

Helpful Report

Posted 7 years ago

Thank you for your review. I am sorry to hear you have been disappointed with your recent order. After reviewing your order i can see that we are awaiting some further information from you to be able to take this matter forward. If you would like to pop over the requested information we can then look into this further for you. Kind Regards - Bunches

Posted 7 years ago

“Flowers looked old and bashed up when they arrived.”

Helpful Report

Posted 7 years ago

Thank you for your review. I am very sorry to hear this. I have just popped an email over to you in the hope we can resolve this with you. Kind Regards - Bunches

Posted 7 years ago

“Flowers were poor quality; roses already dying upon delivery and a small bunch for the price.”

Helpful Report

Posted 7 years ago

Thank you for your review. I am sorry to hear you have been disappointed with your order and the roses were of a poor quality. I have sent an email over to you in the hope we can resolve this with you. Sincere Apologies - Bunches

Posted 7 years ago

“Unfortunately the flowers sent to Nesta Morgan, Hereford, on 9th July arrived in not good condition. Some flowers already drooping and the 10th onwards all flowers except carnations drooping. Very disappointing. I have not had this problem with previous flowers I have ordered through Bunches. Daphne Norman.”

Helpful Report

Posted 7 years ago

Thank you for your review. I am sorry to hear the flowers arrived a little sad. I have popped an email over to you in the hope we can make this right for you. Many Thanks- Bunches

Posted 7 years ago

“Flowers ordered for birthday. Arrived 24 hours late. No update on order status throughout the process. Quality of flowers when finally arrived was very poor. Would not use again.”

Helpful Report

Posted 7 years ago

Thank you for your email. I am sorry to hear the flowers arrived in a poor condition. We will be in touch with you very soon to make this right for you. The free delivery option that was chosen is based on a 1-2 working day delivery, we do offer a guaranteed delivery option which comes with an additional charge. Kind Regards- Bunches

Posted 7 years ago

“Ordered some flowers for my Wife for our anniversary. I then got an email at lunchtime on the day it was supposed to be delivered telling me I had asked for the delivery date to be moved. I had not done this and I then had to ring Bunches to find out what had happened. They said the delivery company were short staffed, and couldn't deliver it on the day requested. So although I paid for a specific day for delivery, and paid extra for the privilege, the flowers were not delivered and Bunches offered no sort of compensation. A flower company has one job, to get flowers delivered on the day of an important event, and they failed, and offered no way of compensating me.”

Helpful Report

Posted 7 years ago

Thank you for your review. I am sorry to hear your flower gift didn't arrive as expected. We will be in touch with you very soon to resolve this with you -Kind Regards - Bunches

Posted 7 years ago

“My flowers arrived dead with no tracking email, overall disappointing and let down sent a lot of money for a gift for family. No point in paying for special deliver as they came late and not specified that they were flowers on card left 😤”

Helpful Report

Posted 7 years ago

Thank you for your review. I am sorry to hear you have been disappointed with your delivery. Having looked into this I can see that a replacement arrangement was sent to the recipient with our sincere apologies. Kind Regards - Bunches

Posted 7 years ago

“no help with delivery that went astray no information that it was in fact delivered by Post office and no help trying to trace it”

Helpful Report

Posted 7 years ago

Thank you for your review Mrs Rundle, I am very sorry to hear of your disappointment regarding the delivery of your recent flower gift. Although usually after our free delivery has been selected unlike the courier delivery we offer this service is not traceable. However I have taken a look into your order and we have been provided further information via Royal Mail regarding your delivery and so we will be in touch with you very soon to discuss this further with you. Kind Regards Bunches.

Posted 7 years ago

Bunches.co.uk is rated 4.7 based on 202,006 reviews