Bunches.co.uk Reviews

4.7 Rating 202,006 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 202,006 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Did not arrive on date stated so embarrassed as it was a birthday present do not buy you will be disappointed with the services!”

Helpful Report

Posted 7 years ago

Thank you for your review. I am sorry you have been disappointed. I can see that you have been in touch with us and we have explained that as the free delivery option was chosen we cannot guarantee your day of choice. 97% of gift arrive on the date selected however to guarantee your chosen date we do recommend upgrading to our courier service. Kind Regards - Bunches

Posted 7 years ago

“My delivery did not arrive on the day requested so it missed my daughter’s birthday. Very disappointing. Only option I was given was to pay an extra £5.99 for courier service. As they were meant to arrive on a Saturday and finally arrived on Monday they did not look great and definitely not like the picture on the website.”

Helpful Report

Posted 7 years ago

Thank you for your review. I am sorry you have been disappointed with your delivery. I can see that you have been in contact with us and the free delivery option has been explained. I can also see that we have offered a further advice regarding the arrangement. kind Regards - Bunches

Posted 7 years ago

“Didn’t look anything like the picture was very disappointed won’t use you again”

Helpful Report

Posted 7 years ago

Thank you for your review. I am sorry to hear you was disappointed with your gift. We have popped am email over to you regarding this issued. Kind Regards - Bunches

Posted 7 years ago

“On Saturday I received a bunch of flowers from a friend and I know she would have been mortified. There were seven roses with some friesures and three stems of a kind of grass. The roses were brown around the edges and the friesures were going over. The grass seeds were dropping. I’m amazed that this bunch was ever sent but really not surprised. I have had endless bad experiences with these flower companies. They seem to send the oldest bunch they have. Most people won’t complain, as the flowers are a gift and people don’t want to be seen as ungrateful. However, I did complain with a photograph. I was immediately contacted with the usual appology about high standards etc and promises of a replacement bunch. All very well but all too late. Don’t send a tired old bunch of flowers in the first place.”

Helpful Report

Posted 7 years ago

Thank you for your review. I am sorry to hear you have been disappointed with your gift. I can see that you have been in touch with our Customer Support Team and this issue has now been resolved. Kind Regards - Bunches

Posted 7 years ago

“Unfortunately lots of the flowers and all the roses were over after just a few days.. My mum was really disappointed I would not use or recommend 😞”

Helpful Report

Posted 7 years ago

Thank you for your review I am sorry to hear the flowers didn't last the 7 days of freshness we guarantee them for. We will be in touch with you very soon to make this right for you.Kind Regards - Bunches

Posted 7 years ago

“Ordered these flowers for my granny. Was dissapointed upon visiting her that the flowers were already dead (she only received them 2 days prior to me visit) waste of money! I went to Sainsbury after and got a much nicer bunch for half the price!”

Helpful Report

Posted 7 years ago

Thank you for your review I am sorry to hear the flowers didn't last the 7 days of freshness we guarantee them for. I have just popped an email over to you in the hope we can put this right for you. Kind Regards - Bunches

Posted 7 years ago

“my flowers arrived on Monday , the sunflowers are bent in half ( not broken ) the daisies I think they are were ALL dead ,(Matricaria), snapdragons looked awful so all in all not even worthy of placing next to me on my desk .what an awful start to my Monday . the person who sent them was so excited as Sunflowers are my most special flower of all, she asked me to send her a picture so she could see them, I had to make can excuse I just cant do that to her , the bottom plastic container was dry and so were the flowers. Perhaps Mondays are not good days for delivery if they may have been in the mail since Friday perhaps ?”

Helpful Report

Posted 7 years ago

Thank you for your review I am sorry to hear the flowers didn't last our freshness guarantee. I have just popped an email over to you in the hope we can put this right. Kind Regards - Bunches

Posted 7 years ago

“Supposed guarantee of fresh for 5 days was an absolute joke, these were for an anniversary and I ended up having to go to Tesco to buy a better bunch for less than half the price. Not at all happy with my order, would love a full refund.”

Helpful Report

Posted 7 years ago

“Paid quite a bit for a very small bunch of flowers with a chocolate bar and a tiny cake. I was disappointed by the flowers which for the same price I could’ve got a luxury bunch from M&S. it soured my partners birthday for me but luckily I was doing other things as well. Won’t order again.”

Helpful Report

Posted 7 years ago

Thank you for your review. I am sorry to hear you have been disappointed with your order. We will be in touch with you very soon regarding this. Kind Regards - Bunches

Posted 7 years ago

“I was disgusted with the small amount of flowers for the money I paid and although it said guaranteed for seven days they were dead in four days.This was probably due to the fact that they were taken back to the post office as my daughter was not in when they arrived and as it was a surprise she did not know the parcel she had to collect was flowers and did not pick them up for two days.Will not use bunches again”

Helpful Report

Posted 7 years ago

“Sadly I received a rather awkward message from my father-in-law re the flowers I sent, via Bunches, to my sick mother-in-law. They arrived with broken stems, 2nd day the lily petals started falling off and by day 5 they were ready for the bin. I'd hate to think how the other 3 orders I recently made with Bunches were received and how long they lasted. I'm not as close to the the other 3 recipients and out of politeness they probably wouldn't have wanted to say anything. Very disappointed and absolutely gutted.”

Helpful Report

Posted 7 years ago

Thank you for your review. I am so sorry to hear your Mother-in-Law's blooms arrived in such a poor condition and didn't have the affect you would have liked. We will be in touch with you very soon to make this up to you and your Mother-in-Law. Kind Regards - Bunches

Posted 7 years ago

“Delivered 2 days late”

Helpful Report

Posted 7 years ago

Thank you for your review. I am sorry to hear you gift didn't arrive on the day you would have liked. Our free delivery service is based on a 1-2 working day delivery with 97% of gifts arriving on the date selected. We do offer a courier service if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 7 years ago

“The people whom I was surprising with flowers weren’t in, and therefore flowers went back to depot. When we asked for them to be redirected, bunches declined. Awful service and a waste of money.”

Helpful Report

Posted 7 years ago

Thank you for your email. I am sorry to hear you have been disappointed with your recent delivery. The delivery policy is that if the recipient is not in they are sent back to the sorting office, after leaving a calling card that should be marked perishable. As the flowers are sent via the Royal Mail we are unable to redirect the gift once it has left us i'm afraid. Kind Regards - Bunches

Posted 7 years ago

“Was extremely disappointed with the quality and quantity of the flowers. Looked like something I could have bought in a garage for £5. Won't be using you again.”

Helpful Report

Posted 7 years ago

Thank you for your review. I am very sorry to hear you have been disappointed with your recent order. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 7 years ago

“Ordered and paid for flowers 29th July for delivery 8th August not received not impressed would like refund please”

Helpful Report

Posted 7 years ago

Thank you for your review. I am sorry to hear you gift didn't arrive on your day of choice. after reviewing your order I can see that you opted for the free delivery service, this service comes with a 97% chance of the gift arriving on your day of choice, however this is not a guarantee as explained in the order process. I can see that we have been in contact with you with a full explanation of our delivery policy. We do offer a guaranteed delivery service which comes with an additional charge . Kind Regards - bunches

Posted 7 years ago

“Dozen roses died in less than two days not worth the excess of £30 i paid”

Helpful Report

Posted 7 years ago

Thank you for your review I am sorry to hear the flowers didn't last the 7 days of freshness we guarantee them for. I have popped an email over to you in the hope we can make this right for you. Kind Regards - Bunches

Posted 7 years ago

“I have used Bunches over the last 5 years and have always been extremely pleased, both with the product and service. As I have had problems with Royal Mail, when purchasing I always choose the courier option. However, Bunches do not make it clear that courier could mean a private company like DPD (who have always delivered my orders previously without any problem) or Royal Mail Tracking. I would never willingly have chosen Royal Mail! On this occasion, I was unlucky enough to have my order sent by Royal Mail, who, despite a note advising where the delivery could be left in case of no one at home, decided they wouldn't leave my flowers. Hence, the gift that was supposed to arrive by 1.00 p.m on my friend's birthday, has still not been delivered at 4.30 p.m. the following day. Bunches have been very apologetic and have offered a refund, which was a very kind gesture, but does not solve the problem of the late delivery. Unless Bunches can offer the option of "not Royal Mail", I will, reluctantly, not use them again.”

Helpful Report

Posted 7 years ago

“Muy disgustada, las flores y los bombones nunca llegaron y no me quieren devolver el dinero. No lo recomiendo en absoluto, creo que es un timo.”

Helpful Report

Posted 7 years ago

Thank you for your review. I am sorry to hear your gift didn't arrive as expected. If you could pop an email over to us with the order number and delivery details we will look into this for you. Kind Regards - Bunches

Posted 7 years ago

“My present never arrived and they don't want to return the card payment. I'm very sad and ungry with they,”

Helpful Report

Posted 7 years ago

Thank you for your review. I am sorry to hear you gift didn't arrive with the recipient. After looking into this I can see that an incorrect address was provided at the time of the order. When an order is placed online we rely on the information provided to be correct, therefore the gift was sent out with the address given. Unfortunately due to incorrect information being provided we are unable to process a refund i'm afraid. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 7 years ago

“I was very disappointed with my last purchase,I have purchased several times and been very happy,but my last order was for a birthday and was not delivered untill between 6pm and 7th and the person who the flowers were for went out at 5pm so never got here birthday flowers when the day was nearly over.”

Helpful Report

Posted 7 years ago

Thank you for your review Kathleen, I am very sorry to hear this and for any disappointment this issue has caused. We will be in touch with you very soon to make this right for you.Kind Regards - Bunches

Posted 7 years ago

Bunches.co.uk is rated 4.7 based on 202,006 reviews