Bunches.co.uk Reviews

4.7 Rating 202,007 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 202,007 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The flowers arrived and were in tight bud which I expected but after a week only 1 has come out the rest are looking very poorly, so I’m not overly happy with the purchase. I bought these for my wife’s 50th birthday as they carried a very personal connection to her late mother, but have to say I’m very disappointed.”

Helpful Report

Posted 7 years ago

Thank you for your review Jon, I'm very sorry to hear of your disappointment regarding your recent flower gift. We would be very happy to look into this issue further if you would like to contact our Customer Support Team on either flowers@bunches.co.uk or 0800 626 249. Thank you.

Posted 7 years ago

“I have used Bunches several times and to be honest im very dissapointed! I send my elderly Grandmother flowers and the red roses i recently ordered for her were shrivelled and dying within 4 days they didnt even open. For what I paid this isnt good enough.”

Helpful Report

Posted 7 years ago

Thank you for your review Justine, I'm very sorry to hear of your disappointment regarding your recent flower gift. We would be very happy to look into this issue further if you would like to contact our Customer Support Team on either flowers@bunches.co.uk or 0800 626 249. Thank you.

Posted 7 years ago

“i order flower on line on 31 may to arrive for a brithday 0n 6 june no flower turned up and no flower turend up on the 7 june after phone on both days and just getting fob off with saying it must be the royal mail on 8 june a phone call again was asked if i had the right address i did have the right address then it was well not sure where it got we will send it out today 8june and on saturday 9 junne the flower tured up but it is not good when you have your b/day on the 6 june no refund or anything i ask to be taking off the mailing list and they can get that right this week i get a book with flower by post from bunches it just went in the bin .i will not be using bunches again”

Helpful Report

Posted 7 years ago

Thank you for your review. I am sorry to hear you gift was lost within the postal system and the recipient didn't receive the gift on their birthday. I can see that you have been in contact with us and a replacement was arranged to make up for this. Please accept our sincere apologies - Bunches

Posted 7 years ago

“First order was wilted. 2nd order fine.3rd order hasn't arrived”

Helpful Report

Posted 7 years ago

Thank you for your review. I am sorry to hear you have been disappointed with our services. I can see that you have been in touch with our customer support team and this issue has now been resolved- Many Thanks - Bunches

Posted 7 years ago

“I wanted my son and his wife to have nice bouquet of flowers to celebrate birth of my grandson the flowers were rubbish small amount and the tinyish balloon ever made for £30 be warned I won't be buying from this company again According to customer services I got what I expected do you think I would have paid £30 for that”

Helpful Report

Posted 7 years ago

Thank you for your review. I am sorry you have been disappointed with the gift you sent to celebrate your Grandson's birth. I have popped an email over to you regarding the order. Many Thanks - Bunches

Posted 7 years ago

“A lot of the petals were folded back and looked messy. The arrangement was very amateur with same flowers and colours being bunched together. I could have done it better myself. Won't be wasting my money here again.”

Helpful Report

Posted 7 years ago

Thank you for your review. I am sorry to hear you have been disappointed with your recent gift. We will be in touch with you very soon to discuss this further. Kind Regards - Bunches

Posted 7 years ago

“The flowers were supposed to arrive on the 14th, today is the 17th still no flowers!”

Helpful Report

Posted 7 years ago

Thank you for your review. I'm very sorry to hear of your disappointment regarding this . I have taken a look into this and can see that you have been in contact with our Customer Support Team who have looked into this further and that this has now been rectified. Many Thanks- Bunches

Posted 7 years ago

“Really disappointed - got flowers sent to me and Royal Mail didn't deliver or give to a neighbour so they went back to the sorting office. No water or anything either so flower are half dead! First experience of bunches (obviously not my choice as the receipient) but will never use myself!! Will be telling my aunt not to use them either!! Rubbish.”

Helpful Report

Posted 7 years ago

Thank you for your review. I am sorry to hear your flowers were in a poor condition when they were collected, this is very disappointing to hear. We will be in contact with you very soon to put this right for you. Many Thanks- Bunches

Posted 7 years ago

“My order was not delivered to my foster daughter on her birthday, when I rang to find out why it seems that the order was not placed and was told that sometimes this happens on making an online order! I also called bunches so the reason they gave did not make any sense. To me this was totally unaceptable as my order was placed two days before the delivery date. I felt very let down as she waited in for the gift and it was on her birthday and she lives 300 miles away from me. I had to reorder and it took two ore days for the delivery to take place - I asked to be compensated and was give £10 off - this in no way makde up for the gift not arriving on her birthday. I'm expremely disappointed and will not use bunches again as I would be afraid the order did not go trough.”

Helpful Report

Posted 7 years ago

Thank you for your review. I am sorry you were disappointed with your recent delivery. Unfortunately there had been an unexpected delay and the courier was unable to deliver on the date required. The gift was due for delivery the following day, we understand this was disappointing for you and £10 was refunded to your account with our apologies for the disappointment caused. Sincere Apologies - Bunches

Posted 7 years ago

“The bunch of freesias I ordered for my Mum cost me £22. The bunch was small, some of the flowers were crushed and they weren’t particularly scented. They lasted less than a week. Overpriced and not very impressive.”

Helpful Report

Posted 7 years ago

Thank you for your review. I am sorry to hear you have been unhappy with the flowers that you sent to your mum. I have just popped an email over to you in the hope we can make this up to you. Many Thanks - Bunches

Posted 7 years ago

“Didn’t get an email till late in the day they were due to be delivered to my 92yr old Grandma the following day, not impressed! Poor old thing had sat by the front door most of the day because she is hard of hearing for nothing! When they did arrive the next day (after another day waiting by the front door), whatever was keeping them watered had dislodged and they were almost dead. Not happy. Shame because I always use you and never had a problem before.”

Helpful Report

Posted 7 years ago

Thank you for your review. I am sorry to hear you have been disappointed with your Grandma's birthday blooms. We will be in touch with you shortly to make this right for you. Kind Regards- Bunches

Posted 7 years ago

“I ordered the flowers on line on Saturday 9th June for a special birthday on Wednesday 13th June. They did not arrive until 4pm the day after ie Thursday 14th June, almost 2 days late. I am bitterly disappointed as it looked as if they had been sent as an afterthought. This is the first and last time I will use Bunches. Had they been sent by first class post they would have arrived on the day, especially as the woman I spoke to on your customer services said they delivered up to 6pm. I could have taken them quicker than this.”

Helpful Report

Posted 7 years ago

Thank you for your review. I am sorry to hear you have been disappointed with your recent delivery. Our free delivery service is based on a 1-2 working day delivery. This service comes with a 97% chance of the gift arriving on the date selected, however this is not a guarantee. We do offer a courier service if a guaranteed delivery date is required. Please accept our sincere apologies for any disappointment caused - Bunches

Posted 7 years ago

“I ordered a bouquet for my daughters Wedding anniversary to arrive on 10th May They arrived on the 14th and were already dying. Despite several emails the problem has not been resolved . I was offered a replacement bouquet to be sent which I accepted but this also has not arrived. Very disappointed and will not be using Bunches again. Maybe you also need to look at your policy of sending flowers to Jersey”

Helpful Report

Posted 7 years ago

Thank you for your review. I am sorry to hear you were disappointed with your gift and the replacement has not arrived. I have just popped you an email over so we can look into this further for you. Sincere Apologies - Bunches

Posted 7 years ago

“For flowers that cost £23.99 the quality of flowers I received were shocking! About three lillies and a couple of other flowers in there! As a Birthday present for my mother i was hugely disappointed. My brother and dad got flowers from Tesco that were of much better quality for half the price. I think next time I’ll buy from there. Very disappointed”

Helpful Report

Posted 7 years ago

Thank you for your review. I am sorry to hear you have been disappointed with the flower gift for your Mother. I have just popped an email over to you in the hope we can put this right. Many Thanks - Bunches

Posted 7 years ago

“Very disappointed. Gave 5 days notice , delivery date was to be 12 June ( today) for my aunts special 90 th Birthday. No delivery arrived as yet today ! I called customer services and an unhelpful lady said well we can’t guarantee , stock of the orchid was low yesterday ! If this was m and s ... they would have called me to advise of this and sent something else of my choice .. why do I know this .. because it has happened before! Very unsatisfactory , so the plant , card , happy birthday balloon and Cake arrives late. Well thanks very much. No worries , i will take my business back to Marks and Spencer’s , Next and other reputable companies and I suggest you have customer services staff trained by Marks and Spencer’s .. she obviously did not realize what a big deal this is!”

Helpful Report

Posted 7 years ago

Thank you for you review. i am sorry to hear your gift didn't arrive when expected. We will be in touch with you shortly in the hope we can make this up to you. Many Thanks - Bunches

Posted 7 years ago

“Had some flowers delivered last Friday 8th June 2018. (4.30pm) The Stock flowers were almost dead when i opened the box, had to bin those on saturday, the others i had to bin yesterday. Such a same I haven't told my friend who ordered these for me, what a waste of money!!”

Helpful Report

Posted 7 years ago

Thank you for your review. I am sorry to hear the flowers arrived in such a poor condition. We will be in touch with you very soon to make this right for your as we do offer a 7 day freshness guarantee with all of our arrangements. Many Thanks - Bunches

Posted 7 years ago

“The flowers died on day 4. I called in and even took a picture. I was told I had two options; a refund or then a replacement. Opted for the replacement which never came.”

Helpful Report

Posted 7 years ago

Thank you for your email. I am sorry to hear you replacement arrangement never arrived. We will be in touch with you very soon to make this right. Many Thanks- Bunches

Posted 7 years ago

“DONT TRUST THIS WEBSITE !! NOBODY ANSWER ME !! I had place an order for the 21th birthday of my best friend on June 5th, nobody's coming at her house, she has called them and they said they will coming at her house but nobody's coming again, so i dont know what to do now, i paid the flower but the service is not professionnel at all !! someone can help me please ??”

Helpful Report

Posted 7 years ago

Thank you for your review. I am sorry to hear your recent gift hasn't arrived. Unfortunately we are closed on Sundays, however I can see that we have been in contact with you this morning and we are waiting a reply from you. Many Thanks- Bunches

Posted 7 years ago

“Ordered flowers a card and chocolates for mother in law's birthday they never arrived on her birthday (even though I selected the day before birthday) on the confirmation email I only found out 97% of orders can't be guaranteed on the selected day So thanks Bunches for making me look a right twat!! DO NOT RECOMMEND AND WONT BE USING AGAIN!! Only gets one star because I have to lucky to get that!”

Helpful Report

Posted 7 years ago

Thank you for you review. I am sorry to hear you have been disappointed with your recent delivery. I can confirm that we do confirm that 97% of order will arrive on your selected day when your date is chosen on the calendar, we also give you the option to upgrade to a courier service if a guaranteed date is require. If yo uwould like to discuss t his furher please contact us on 0800 626 249. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 7 years ago

“I have used Bunches for 4 years ... Never again. SO let down on such an important day!”

Helpful Report

Posted 7 years ago

Thank you for your review. I am sorry to hear you feel we have let you down. We will be in touch with you shortly to find out a little more about your disappointment. Kind Regards - Bunches

Posted 7 years ago

Bunches.co.uk is rated 4.7 based on 202,007 reviews