Bunches.co.uk Reviews

4.7 Rating 202,000 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 202,000 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disappointed in the quality of the flowers which were received by my grandma for her birthday. It looked like something I could pick up for a third if not a quarter of the price from a supermarket. They looked limp and disappointing. I won’t be ordering again”

Helpful Report

Posted 6 years ago

Thank you for your review. I am sorry you were disappointed with your carnation gift. Our bouquets are displayed online alongside a full description of what is included. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. We recommend the recipient follow the care instructions provided to get the best from the flowers. kind Regards - bunches

Posted 6 years ago

“Bought these for my daughter and she sent me a photo of them....I am disgusted, lots of the stems were broken and they looked terrible.”

Helpful Report

Posted 6 years ago

thank you for your review. I am sorry to hear the gift arrived with broken stems. We will be in touch with you very soon to put this right for you. Kind Regards - Bunches

Posted 6 years ago

“Very poor service. After putting In a compliant regarding delivery when I placed the order last Thursday and it still has not been received by the recipient 4 days later is very poor! They should strongly recommend to customers or have better advertisement on their website clearly stated in bold that if they would like a speedy delivery, to pay for the courier which is significantly more. Will not be using again.”

Helpful Report

Posted 6 years ago

Thank you for your review. i am sorry to hear you have been unhappy with our free delivery option. i can see that you have been in contact with us regarding this issue and our delivery options have been explained to you. Kind Regards- Bunches

Posted 6 years ago

“We were very disappointed after a mistake was made when I placed my last order. I immediately phoned to correct the mistake, I was unable to get intouch. So I sent a email hopeing to resolve the issue, it was clear the email was ignored when the 80year old respeant of our gift phoned to say say she had received her gift two weeks early. Very disappointing.”

Helpful Report

Posted 6 years ago

Thank you for you review. I am sorry to hear you have been unhappy with our service. After reviewing your order it would seem that your email didn't reach us therefore your order would have gone out with the dates provided when the order was placed. When an email is received regarding an amendment we would always response to let them know this had been done so that the sender can be happy knowing this had been changed. Sincere apologies for any disappointment caused. kind Regards - Bunches

Posted 6 years ago

“Flowers died within 2 days. Have contacted Bunches. Shall not be using Bunches again”

Helpful Report

Posted 6 years ago

Thank you for your review. I am sorry to hear the flowers didn't last as expected. I can see that you have been in contact with our Customer Support Team and a refund has been provided with our apologies. Kind Regards - Bunches

Posted 6 years ago

“Not delivered on time. In fact not at all and only received when I enquired at the sorting office. The flowers were 'out the back' and this was a saturday. They should have been delivered on Friday and I waited in all day. They obviously were not going to be delivered on the Saturday which meant they would be in the sorting office over the weekend!!! By the way this was a replacement order for a previous malfunction in the system.”

Helpful Report

Posted 6 years ago

Thank you for your review. Our delivery service is based on a 1-2 working day delivery. Therefore the gift should have arrived no later than Saturday I can see that you have been in touch with our customer support team regarding this issue and this is being looked into with the delivery team. Kind Regards - Bunches

Posted 6 years ago

“Poor flowers didn’t arrive nightmare getting through to customer service had to go elsewhere to get flowers replacement arrived 3 days later !”

Helpful Report

Posted 6 years ago

Thank you for your review. I am sorry to hear of your disappointment. If you would like to pop an email over to us with more information we would gladly look into this for you. Kind Regards - Bunches

Posted 6 years ago

“Ordered flowers in plenty of time for delivery. The flowers never arrived- 2 weeks later they have sent the flowers again ( by courier this time). No refund or upgrade of flowers. BEWARE - flowers are posted 1st class by Royal Mail, so they aren’t tracked.”

Helpful Report

Posted 6 years ago

Thank you for your review. I am sorry you have been disappointed with your delivery. We do explain that our free delivery service is sent via Royal Mail and this is not traceable, therefore we would be unaware if the recipient didn't receive their gift until we areinformed. I can see that once you had been in touch with us we aimed to put this right for you. Sincere apologies for any disappointment caused. Kind Regard - Bunches

Posted 6 years ago

“a lot smaller than expected”

Helpful Report

Posted 6 years ago

Thank you for your review. We are very sorry to hear that you are disappointed with your gift. Our bouquets are displayed online alongside a full description of what is included. The majority of our bouquets are sent in bud to maximise vase life and limit damage during their journey. We recommend the recipient follow the care instructions provided, and if after a couple of days they remain unhappy with your gift, please do get in touch and we will be more than happy to look into this further. Kind Regards - Bunches

Posted 6 years ago

“Flowers were awful. Delivered to a friend who is very ill and they were just scruffy buds. Completely embarrassed as that's not what shown on the website.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are very sorry to hear that you are disappointed with your gift. Our bouquets are displayed online alongside a full description of what is included. The majority of our bouquets are sent in bud to maximise vase life and limit damage during their journey. The flowers do need a few days to bloom to resemble our online image. If you would like to discuss this further please pop an email over to us at flowers@bunches.co.uk. Kind Regards Bunches

Posted 6 years ago

“Extremely unhappy, flowers not delivered on time due to low stock. They were a gift for my partners grandma who has just been diagnosed with cancer, I specifically requested a date for the reason that I would like them delivered on that date. Not the day after or the day after that. If it was due to low stock, I would have appreciated being contacted and perhaps could have chosen flowers that were in stock and therefore able to be delivered on the date with which I requested. It was extremely inconvenient and when I displayed my disappointment to bunches, all I received was a dismissive responsive repeating their delivery options. Perhaps they ought to change their policy to, “it’s 50/50 as to whether the flowers will be delivered on the date you requested, try your luck if you like.” Will not be using again, and certainly will not recommend to friends/family/anyone I dislike.”

Helpful Report

Posted 6 years ago

Thank you for your review.I am sorry you have been disappointed with your delivery. Our free delivery service is based on a 1-2 working day delivery. Unfortunately we did experience a stock issue with your particular order, however a new batch was received and was upgraded to a courier service to ensure we stayed within our 2 working day time frames outline. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 6 years ago

“The flowers I ordered for my friends 80 th birthday were in a very poor state when they arrived. Have used you before and always been satisfied. Not happy.”

Helpful Report

Posted 6 years ago

Thank you for your review I am sorry to hear the flowers didn't last the 7 days of freshness we guarantee them for. We will be in touch with you very soon to make this right for you.Kind Regards - Bunches

Posted 6 years ago

“Very bad service. A day delayed even though booked in advanced. The quantity and quality was very poor. The cake was way too small.. very disappointed with the service”

Helpful Report

Posted 6 years ago

Thank you for your review. I am sorry to hear you have been disappointed with your recent order. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 6 years ago

“I received flowers from my sister and I was shocked that any florist would send out their product in such a dreadful condition! The flowers were NOT fresh!! The roses which were shown on the website as a lovely vibrant pink were dull with a greyish tinge and withered petals and the freesias which were shown as white were also partly withered and yellow/brown on the edges. I contacted the company who informed me that their flowers do have a 'dischevilled' look and that they leave the dead petals on the flowers to protect the others and they just have to be removed on receipt ! I have been sending and receiving flowers all my adult life and I have never heard anything like this, nor have I ever received flowers in such a poor state! I have been in touch with British Florist Association, to whom I sent photographs of the flowers. They were also shocked at the condition they were in. They confirmed that Bunches WAS NOT a member of the association. I am now corresponding with Trading Standards and will update my review on receipt of their reply.”

Helpful Report

Posted 6 years ago

Thank you for your review. I am sorry to hear your flowers arrived in a poor condition. We will be in touch with you very soon to gather further information and look into this further. Kind Regards - Bunches.

Posted 6 years ago

“I have used Bunches many times in the past, but unfortunately the quality seems to be reducing. My mothers birthday flowers were very dissapointing indeed. Some of the small roses arrived completely dried out and dead. The larger roses were all completely open and already past their best and only lasted 2 days before dropping their petals.”

Helpful Report

Posted 6 years ago

“Not Impressed gave them 5 days to organise and deliver a bunch of Flowers and gifts to an 87 year old for her Birthday and they could not even manage that and that was after paying extra for guaranteed delivery. Would not recommend them and I would never use again, they should not promise what they cannot manage to do. Will be expecting a full refund when I contact them.”

Helpful Report

Posted 7 years ago

Thank you for your review. After looking into this I can see that an incorrect postal code was given when the order was placed. We did later amend this for you, however as the gift had already left us this can cause a delay on the gift being delivered. Please accept our sincere apologies for any disappointment this matter may have caused. Bunches

Posted 6 years ago

“Awful service did not arrive in the day stated customer advisors were very unhelpful do not buy you will be disappointed”

Helpful Report

Posted 7 years ago

Thank you for your review. I am sorry to hear you have been disappointed with your order. Our free delivery option is based on a 1-2 working day delivery with 97% of gift arriving on the requested date. To ensure a specific delivery date we do recommend you upgrade to a courier delivery. Our apologies for any disappointment caused. Kind Regards -Bunches

Posted 6 years ago

“Flowers were all dead when they arrived”

Helpful Report

Posted 7 years ago

Thank you for your review. I am sorry to hear about the quality of the flowers received. We will be in touch with you very soon to put this right for you. Kind Regards - Bunches

Posted 6 years ago

“Received rose plant in watering can but plant not great quality”

Helpful Report

Posted 7 years ago

Thank you for your review. I am very sorry to hear about this. I have popped an email over to you in the hope we can put this right for you. Kind Regards - Bunches

Posted 6 years ago

“Flowers arrived dead after trip from Bolton to Oldham and back . Made many calls could not change delivery at weekend took 4 days to deliver. No follow up on email complaint.”

Helpful Report

Posted 7 years ago

Thank you for your recent review. I am sorry you have been disappointed on this occasion.Please could you contact us at flowers@bunches.co.uk or via phone on 0800 626 249, a member of our team will be happy to look into this straight away. Kind Regards - Bunches

Posted 7 years ago

Bunches.co.uk is rated 4.7 based on 202,000 reviews