“The bouquet was well packed and presented. It was delivered on time. It was put a vase without delay and the sachet added. However, on sixth day after delivery, rose petals began to drop off and the base of some of the flowers turned brown also the leaves shrivelled. This was to celebrate a 50th anniversary and we were most disappointed. I probably will not use Bunches again.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“Was very excited to see a £10 off offer for Bunches which is why I ordered some beautiful-looking autumnal roses for my mother from them. Very disappointed to hear they lasted less than a week, when 2 other sets of flowers she received that cost much less than the £15 I paid from supermarkets lasted twice as long. The leaves were painted red but the paint seemed really wet and immediately smudged the leaves, making look like the flowers had been accidentally dropped in a bucket of paint. I would have been furious if I'd paid £25 and asked for a refund, I'm still annoyed I paid £15 because the quality was a disappointment but at least I didn't pay full price.... and luckily my mum had some nice flowers from other people so she didn't go completely without!”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“It was the perfect gift for my wife, but sadly you didn´t deliver the cake that came with the flowers, a bit upset about that.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift . If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“Quite a small bunch of flowers, nothing special. Even with a discount it wasn’t worth the money :(”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 5 years ago

“Ordered a bunch of flowers. Unfortunately I was told on the Friday that the lady had moved house that very day. I rang up straight away and asked to change the address on the order and was told it was too late as order already processed. So it takes the flowers nearly 3 days in transit to get to the address? Customer services really unhelpful and will make sure I continue to order my flowers with Bloom & Wild from nowon, they are so customer focused and helpful. I ordered from Bunches as saw they had a offer on and it looked a good website but won’t be using again.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed on this occasion . If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards – Bunches

Posted 5 years ago

“My freesias arrived a day after the anniversary. I don't think you accounted for the extra day needed to reach the Isle of Man. The flowers were not in water, most companies make sure flower stem s have access to water while in transit., so were starting to wilt. Happily they have revived and are still in bloom.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent delivery. Sadly, Royal Mail delivery can take an extra day to arrive, though the blooms should usually hold up well in post – I'm glad this was the case and your flowers are fine. regards Bunches

Posted 5 years ago

“very disappointed with the size and quality”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards – Bunches

Posted 5 years ago

“Despite placing my order some weeks in advance my friend's flowers did not arrive until two days after her birthday. Admittedly she was pleased with what she received but I was disappointed with the delivery.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with the delivery of your recent gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards – Bunches

Posted 5 years ago

“Although I’d paid for a larger bunch of flowers, the bouquet that arrived seemed very sparse compared to the flowers pictured on the website. Will sadly look elsewhere next time I need a bunch. That said the few flowers that arrived have lasted a long time.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 5 years ago

“Very disappointed. Flowers arrived 3 days late”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear your gift arrived later than expected. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards – Bunches

Posted 5 years ago

“Flowers didnt arrive until the 4th day after ordering Also less carnations than it said on the order”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent gift and the gift arrived later than expected. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards – Bunches

Posted 5 years ago

“The delivery was made on time, the day we chose. Nevertheless, the bucket didn´t look as the one bought. It was supposed to have roses and freesias but it only had the roses flowered (the freesias where still without giving flower) so the bucket looked very poor just green and some roses.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“All received in time. Not 100% happy because few flowers head was broken and bunches in real life looks much smaller then on picture.”

Helpful Report

Posted 5 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would like to try and make this up to you, therefore we will be in touch with your shortly. Kind Regards - Bunches

Posted 5 years ago

“Very disappointed....”

Helpful Report

Posted 5 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We will be in contact with you very soon to make this right for you. Kind Regards Bunches

Posted 5 years ago

“I thought the bouquet looked a bit thin I think a bit of added greenery would have helped .”

Helpful Report

Posted 5 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We will be in contact with you very soon to make this right for you. Kind Regards Bunches

Posted 5 years ago

“no tracking or confirmation email, just PayPal receipt. no way of telling if arrived without contacting recipient directly. checked with recipient and reports poor quality. massively disappointed as used before and were fab before. had to go and buy another bunch elsewhere to apologise to recipient for poor flowers.”

Helpful Report

Posted 5 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would like to try and make this up to you, therefore we will be in touch with your shortly. Kind Regards - Bunches

Posted 5 years ago

“Placed order on Thursday for delivery on Saturday ... delivered yesterday Tuesday looking some what past their best”

Helpful Report

Posted 5 years ago

Thank you for your review, we are sorry to hear your gift arrived later than expected and were looking a little sad. We do rely on Royal Mail to deliver within the time frames given, however it would appear there has been a problem on this occasion. We would love to try and make this up to you, therefore we will be in touch with your shortly. Kind Regards - Bunches

Posted 5 years ago

“The second time I have used bunches and disappointed on this occasion. The Flowers did not look impressive on delivery and lasted just 5 days. Having said that the previous order was excellent.”

Helpful Report

Posted 5 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee them for. We will be in touch with you very soon to make this right for you.Kind Regards - Bunches

Posted 5 years ago

“Bouquet received later than required and quality not as usually expected. I am quite disappointed.”

Helpful Report

Posted 5 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would like to try and make this up to you, therefore we will be in touch with your shortly. Kind Regards - Bunches

Posted 5 years ago

“Disappointed to be honest looked alot nicer in the photo than In real life”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews