“Shoddy service. Whilst flowers were nice presentation left a lot to be desired. Arrived late despite paying extra for for guaranteed delivery date. Still waiting (almost a week) for a response to emails.”

Helpful Report

Posted 5 years ago

Thank you for your email. We are sorry you have been unhappy with our delivery service. After looking into this order we can see that a delivery was attempted on the date you requested, however the recipient wasn't available to accept the gift. The gift was then delivered the following day, as explained in our delivery terms if the recipient is not available the gift would be taken back to the depot after leaving a calling card. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards -bunches

Posted 5 years ago

“Wanted flowers delivered for 6th never got delivered tlll 7th wasn’t happy”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is based on a 1-2 working day delivery with 95% of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 5 years ago

“Very disappointed with the flowers I had received, ordered a lovely bunch of confetti flowers not what I received (picture included) although good customer service, responded quickly and got my issue dealt with quick and efficiently.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear your gift arrived not looking as expected. this is very disappointing as we do try to make each order perfect. We can see that you have contacted our customer support team and this issue as now bee resolved. Kind Regards - Bunches

Posted 5 years ago

“Placed an order to find that the hospital do not accept flowers tried calling immediately to cancel when the phone was eventually answered the receiver was replaced immediately ending the call. Eventually got to speak to someone 2 hours later to be told it’s too late to cancel now & the order will be rejected by the hospital & returned to us & we will bin them. Checked with hospital over next 3 days still no delivery as we had arranged with hospital that when delivered they would keep them for us to take home 5 days later they were delivered very wilted goodness knows where they had been but it’s very clear they are aware that hospitals do not accept flowers so why do they not make customers aware before processing the order giving you the opportunity to cancel.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear the hospital that your gift was ordered to does not except flowers. We do explain in our delivery terms that if you are sending to a hospital to check they do except flowers as some hospital now refuse them due to infection control. The flowers should have arrived within 2 working days so we are sorry to hear they arrived so late, although it was nice of the hospital to save these for you. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 5 years ago

“Flowers arrived in box a lot of them where dead and had to b thrown out as this was a wedding anniversary present was very disappointing”

Helpful Report

Posted 5 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with your shortly. Kind Regards - Bunches

Posted 5 years ago

“poor value for money”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 5 years ago

“Ordered flowers at the beginning of the week for Saturday (my wife's birthday). It's 19:45 and still waiting for a delivery. My daughter's delivery has not arrived either. Not impressed as never been let down before. R Dodd.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is based on a 1-2 working day delivery with 93% of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 5 years ago

“FLOWERS WERE DELIVERED 1 DAY AFTER REQUEST FOR NEXT,I UNDERSTAND IT WASNT GUARANTEED BUT AS I WAS A FRIDAY,MY FRIEND DIDNT GET THE CARD TO SAY THEY'D ATTEMPTED TO DELIVER.sO THEY HAD TO GO TO THE PARCEL OFFICE 2 DAYS LATER AS THEY CLOSED SAT/SUNDAY,AND GOT THEM ON MONDAY.I WAS DISAPPOINTED AS IT WAS TO CHEER HER UP AFTER SHE'D HAD TO HAVE A SCAN FOR A SERIOUS DIAGNOSIS.BARBARA HART”

Helpful Report

Posted 5 years ago

Thank you for your email. We are sorry to hear that a calling card was not left at the property to inform the recipient a delivery had bee attempted. We will be in touch with you shortly to make this right for you. Kind Regards - Bunches

Posted 5 years ago

“I was very disappointed with the service and communication from Bunches. This was my first time ordering from them and will unfortunately be my last. The flowers were not delivered until 2 days after having placed the order and there was no communication from Bunches to inform me of this. They simply reply 93% do get delivered the following day but after having read many other reviews, it would appear this statistic is extremely inaccurate. They also only print positive reviews so very much doubt this review will be published on the Bunches page. However, it will be posted on alternative feedback sites.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you were disappointed that your gift didn't arrive on our preferred date. Please review the statistics on our review page that shows 94% of customer have informed us that their gift arrived on time. We can also confirm that all reviews between 1 star and 5 star are shown on our review page, these can also be filtered for customers that want to read a specific star rating to get an overall picture of our reviews. Kind Regards- Bunches

Posted 5 years ago

“Sadly as last time the quality of flowers were not good in terms of size of display and length of lasting!! We will NOT be buying from you again despite our mutual faith!”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry you were disappointed with your gift. We will ensure your feedback is passed onto the relevant department. Kind Regards - Bunches

Posted 5 years ago

“I was very disappointed in the flowers I received, this was my first order, it was for my wife's 50 th birthday, she was not impressed at all”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“Previously very happy with my orders but my recent one was not of the same quality. Flowers were not as fresh with one actually dead on arrival. A blip I hope... I did DM via twitter but no response after over a week.”

Helpful Report

Posted 5 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that the recipient receives the gift in a good condition, so we are sorry that you have been let down on this occasion. We would like to try and make this up to you, therefore we will be in touch with your shortly. Kind Regards - Bunches

Posted 5 years ago

“Very disappointed with flowers. Looked nothing like they did in picture. As a man with very little knowledge of flowers this was unacceptable.”

Helpful Report

Posted 5 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We will be in contact with you very soon to make this right for you. Kind Regards Bunches

Posted 5 years ago

“Despite stressing the required delivery date, flowers arrived a day late, spoiling my parents 60th Diamond Anniversary surprise. The daisies in the arrangement were wilting on delivery and the roses browning. The bouquet was largely made of leaves and was a disappointment. It compared very poorly to those of your competitors which are still in good condition, the Bunches delivery having been consigned to the bin.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred date, however we do explained our free delivery service that this is based on a 1-2 working day delivery, we do recommend that you upgrade to our courier service if a specific date is required so that a special occasion is not missed. We do offer a 7 day freshness guarantee with all of our arrangements and we are disappointed to hear they didn't arrive in the condition you would have expected. If you would like to pop an email over to us at flowers@bunches.co.uk as we would like to make this right for you. Kind Regards Bunches

Posted 5 years ago

“My flowers arrived on time and my initial impression was that the colours were lovely. I was disappointed to realise that the leaves were not naturally red but had been painted however. Worse still, despite following instructions four of the roses failed to open and drooped within a couple of days. The freesias were lovely - they opened and smelled beautiful but otherwise a very disappointing bunch of flowers.”

Helpful Report

Posted 5 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we have popped an email over to you. Kind Regards - Bunches

Posted 5 years ago

“The order was delivered but returned to the post office depot for collection the next day - dead flowers arrived as a present . Not impressed. Their opinion was simply it was Royal Mails fault. I will not use them again.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“for £50 Expected better Delivery 1 Hr. before requested”

Helpful Report

Posted 5 years ago

Thank you for your review, we are sorry you were unhappy with the time your gift arrived. The delivery service you selected was a pre- 1pm delivery. After checking the tracking information we can see that your gift was delivered at 11:06am which is within the time frames offered. Kind Regards- Bunches

Posted 5 years ago

“I have sent gifts from bunches many, many times, however on this occasion ordered a bunch for myself, and was very disappointed with the bouquet I received. The flowers were a bit sad and lackluster, and the bouquet resembled a supermarket bunch, not at all special. I have some more orders planned, and hope that they are much better. I think my friends and family have perhaps just been polite!”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“Rung to say flowers I ordered we're not of good quality, so I said I'd liked any flowers to the value I ordered £25.99. flowers delivered we're cheap and not nice. Very disappointed!!!”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“I was very disappointed with the quality of the flowers that I ordered for my wife's birthday as they didn't last five days.”

Helpful Report

Posted 5 years ago

Thank you for your review. we are sorry to hear the flowers didn't last the 7 days for freshness that we guarantee them for. We can see that you have been in contact with our customer support team and replacement arrangement has be dispatched with our apologies and this issue has now been resolved. Kind Regards -Bunches

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews