“The ordering process was easy and the flowers came on time. There was a very good selection and I used a discount which was good. Unfortunately, after checking in on the receiver of these after two days, she informed me that despite her taking good care of them, as soon as they started to bloom, they shrivelled up and died. I was very upset at this news as they were bought as a present and I expected them to last a little longer for the price they are sold on the website. I have bought cheap flowers from local supermarkets that have lasted much longer. I am reluctant to order again from this website, as I expected much better quality for a special occasion.”

Helpful Report

Posted 5 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with your shortly. Kind Regards - Bunches

Posted 5 years ago

“Poor customer service. I asked about delivery and was told as I had not paid extra for a specific time slot they could only tell me it would be delivered within a 2 day time span!”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is based on a 1-2 working day delivery with 93% of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 5 years ago

“Booked a Saturday slot and recipients said the flowers arrived early the following week. Missed the occasion (Diamond Wedding anniversary) so disappointed.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry you have been disappointed with the delivery of your gift. After reviewing the order we can see that the gift was dispatched 1 working day prior to your selected delivery date, therefore your gift would not have arrived any earlier than your preferred date. We do send an email directly after your order has been placed so that this can be checked and any amendments can be made if a mistake has been made. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards - Bunches

Posted 5 years ago

“Flowers was ok but not the best presented bunch I have ever ordered. As for the chocolate lolly well that was a complete was of money for what it was. I will more than likely not order from here again.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 5 years ago

“Flowers ordered for my nieces 18th birthday in plenty of time didn't turn up till near 3 pm the following day. Poor service from Royal Mail so I hope this is fed back to them.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been unhappy with the delivery of your gift. Our free delivery service is based on a 1-2 working day delivery with 93% of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 5 years ago

“The flowers didn't look anything like they did in the picture and when I went to look on website after they had been delivered the flowers I ordered weren't on the website anymore”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 5 years ago

“The flowers started to die within the week! Very disappointed”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“Sorry, but I am very disappointed. The flowers were ordered to be delivered on a Saturday when I knew someone would be in all day. However, delivery was not attempted until the Monday when there was no one at home. They were eventually redelivered on Wednesday by which time they were wilted and half dead.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“Disappointed with the flowers that I had sent to my friend. All the flowers were fully open on delivery the roses brown around the edges, looked old and I know they wouldn't have lasted long. Wont use again, sorry.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“The flowers were nice but a day late which is no good when you want them to arrive on someone’s birthday. It misses the whole point. Wouldn’t use again.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is based on a 1-2 working day delivery with 93% of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 5 years ago

“The flowers were for my brother who has been very ill. He sent me a picture of the flowers in a vase & they looked very sparse considering the price.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 5 years ago

“I've always been pleased with Bunches.co.uk in the past, but the most recent occasion left the recipient and myself disappointed. I feel using Royal Mail to deliver the flowers isn't the best option because instead of the postman leaving them with a neighbour when finding the recipient not home, he took them back to the depot where she was unable to collect them for 3 days. Needless to say, the flowers being in a box and not in water, left them in a very poor state when she finally got them, and only a few could be salvaged.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear the recipient wasn't available when the delivery was attempted. The delivery policy is that if the recipient is not available to accept the gift this will be taken back to the sorting office, after leaving a calling card that should be marked perishable. On some occasions if a safe place can be found to leave the flowers they may leave on the property, however this is at the discretion of the delivery driver. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards - Bunches

Posted 5 years ago

“Came well packaged. Received on a Tuesday but died the same week by Friday. Thought was their for the wife.”

Helpful Report

Posted 5 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee them for. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 5 years ago

“Reality does nothing to do with your beautiful presentation on the website. Disappointed!”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 5 years ago

“I have used Bunches on many occasions and have always found that the flowers remained fresh for a decent length of time. However, my recent purchase has left me really disappointed. One week later and the flowers are almost ready to be discarded. I paid quite a lot of money for the order and am sorry to say, very disappointed for the first time after several years of using your company. Regards Christine”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry you have been unhappy that the flowers purchased have only lasted a little over a week. We do offer a 7 day freshness guarantee with all of our flowers, however we do find our carnations do tend to last a while long. The bouquet of choice on this occasion contained roses which do not last as well as our carnations and Chrysanthemums. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards- Bunches

Posted 5 years ago

“Flowers last less than a week - very poor”

Helpful Report

Posted 5 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee them for. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 5 years ago

“Disappointed. Bought the bouquet as a gift for my wife for Valentines Day. Arrived as requested on 13th. However, although trimmed and placed in fresh water with the 'feed' they had died within a couple of days. Could have been too cold in the post?”

Helpful Report

Posted 5 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with your shortly. Kind Regards - Bunches

Posted 5 years ago

“Misleading. Size much smaller than anticipated”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 5 years ago

“Delivered the item on time and packaging was great. The flowers were nice but for the price they charge not amazing. I ordered a valentines day card too. My god, this card was terrible. Firstly, the size and quality of the card was like something i could print at home! Worst of all on the back of the card they have advertisements printed on it to promote themselves. This valentines card was more like a promo card for themselves. Paid £2 for the card. My gosh, i mean who thought of that terrible idea. Make a customer pay for a card and then put lots of self promoting advertising print on the back of it. Pretty cheap and low of them tbh. Also not a card i wanted to give my wife out of embarrassment! Looked I got it for free. They should probably pay me for handing their business card out as it looked more like one of those then a valentines card.”

Helpful Report

Posted 5 years ago

“The flowers themselves were lovely but there really was not many of them for the price paid. Great quality, poor quantity”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews