“I chose Bunches because of the website photos showing Rainbow Galaxy in a faux milk churn. Apparently that is not what my sister got.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“Ordered 20 long stem friesias, when they arrived there were only 17 and as they have now opened they look really disappointing, nothing like the picture on the website. Won't be ordering from Bunches again.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“The delivery was made on 3rd September, when confirmation was given that it would be delivered for 90th birthday ON AUGUST 20th!!! I am not happy, paid my money and no explanation for the delay.”

Helpful Report

Posted 5 years ago

Thank you for your review. we are sorry to hear the flowers arrived as such a late date. We can see that you have been in touch with our customer support team and advised a calling card was left as the recipient wasn't available to accept the gift at the time of delivery. As this was a perishable item we would not have expected Royal Mail to attempt a further delivery at such a late date. We can see that a replacement has been arranged with our apologies. Kind Regards - bunches

Posted 5 years ago

“Not very good as despite an order done 11 days prior to a birthday the flowers still arrived a day late so sorry very disappointed in the service this time”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is based on a 1-2 working day delivery with 93% of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 5 years ago

“very disappointed with recent order that was a birthday treat for my 98 year old mother. The carnations ordered were advertised has long stemmed although some were short also flower heads were small. Have been a long term customer expecting good quality product but on this occasion was not very pleased.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 6 years ago

“Very quick delivery. But by day 7 they had to be thrown away as were wilted and dead 🥀 When fresh were absolutely stunning flowers but only lasting a week is not worth the cost!!”

Helpful Report

Posted 6 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee them for. We will be in touch with you very soon to make this right for you.Kind Regards - Bunches

Posted 6 years ago

“Very disappointed. The diasies which were part of the bunch weren't looking good when they arrived and were dead within a day or two. The sunflowers weren't much better lasing about 4 days.”

Helpful Report

Posted 6 years ago

“The sunflowers didnt come as pretty as they looked in the picture. They were wiltering and quite embarrassing to give to someone. Unfortunately what I thought would be beautifully presented sunflowers left me with disappointment. On a good note the delivery was good I asked that they be delivered by a certain time and they were.”

Helpful Report

Posted 6 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with your shortly. Kind Regards - Bunches

Posted 6 years ago

“I have used Bunches for several years but always sending flowers out, not receiving them myself. This time I had them delivered to my address as I did not have the recipient's address and was seeing the person in two days time. The flowers were dry, not in bud as promised, the card was bent and the greeting just bunched up with no spaces in the in the middle. Very disappointing. However, I was offered a replacement but it would have arrived too late so I accepted a refund instead. Delivery was fast and the staff very polite, apologetic and helpful but I am now hesitant to use Bunches again without seeing the bouquets first and will have to ask my friends what they thought of their gifts which will be a little embarrassing. Perhaps this was a one off, I do hope so!”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry you have been disappointed with your recent gift. It is extremely disappointing as we have such a high standard and try to make every order perfect. We are pleased to hear that our customer support team provided you with a refund. We do pride ourselves in sending flowers out in the best possible condition, to provide a little happiness to the recipient and we are so very sorry we failed on this occasion. Kind Regards - Bunches

Posted 6 years ago

“Poor quality flower, honestly looked like a £3.99 bunch from Tesco.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 6 years ago

“Have used Bunches for years, this was the first time I had to telephone Customer Services - due to a computer glitch the order went off without an address? - despite having a few days before delivery was charge for delivery by Customer Services? not impressed”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 6 years ago

“The flowers I ordered for my Mum (Fiji without vase) went black within a couple of days. She rang the number on the card to complain and was advised that they would send another bunch out. Unfortunately the replacement bunch were not the same flowers which was very disappointing for both of us.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you you were disappointed when a different replacement arrived to the original. We usually offer an alternative replacement if there has been a problem with the original gift to avoid further disappointment, as the recipient agreed to this an alternative from the same tall flower gifts was arranged.Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards - Bunches

Posted 6 years ago

“Bouquet for my wife on our Wedding Anniversary delivered by courier to ensure they arrived fresh and on time. Quality and the amount of stems was well below price paid. Dissapointed.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 6 years ago

“The flowers delivered were lovely however the card wasn’t delivered or balloon that I ordered with it so my friend didn’t know who they came from which was disappointing however she loved the flowers, quick & easy to order, quick delivery to.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear the gift card was missing. We understand that the message often is the primary sentiment of all our gifts and how upsetting this can be when it goes wrong.Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards - Bunches

Posted 6 years ago

“There was no note, so my Mother in Law didn't know who her flowers were from!”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear the gift card was missing from your recent gift. We understand that the message often is the primary sentiment and how upsetting this can be when it goes wrong. We will be in touch with your shortly to put this right for you. Kind Regards - Bunches

Posted 6 years ago

“Very disappointed in state of flowers when they arrived - wilted, crushed and without any impact whatsoever. They were meant as a surprise present, but the effect was entirely the other end of the spectrum. Your packaging team needs to rethink how it sends fresh flowers, so that they are as fresh when they arrive as when you packed them.”

Helpful Report

Posted 6 years ago

Thank you for your review, we are sorry to hear of your recent disappointment and can see that you have already been in touch with us regarding this. Our team had arranged for a fresh bouquet to be sent with our sincere apologies and this has now been received. Kind Regards - Bunches

Posted 6 years ago

“Twice now flowers have been delivered that look like they have come from a petrol station. The second time this was reported to a inches no response was received. Will not be using them again”

Helpful Report

Posted 6 years ago

Thank you for your review Sue. We are sorry to hear you were unhappy with the bouquets that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image so please accept our apologies for any disappointment this has caused. We will be in touch with you shortly to make this right. Kind Regards - Bunches

Posted 6 years ago

“Beautiful flowers on delivery. But the flowers died within days. Very disappointed”

Helpful Report

Posted 6 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee them for. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 6 years ago

“The flowers were beautiful but the roses looked as if they had gone over and were brown in places.”

Helpful Report

Posted 6 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with your shortly. Kind Regards - Bunches

Posted 6 years ago

“Disappointing. Ordered Florist's Choice Chic: £24.99 for 26th June and there weren't many flowers. (see photo)”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews