“Was disappointed with the small amount of flowers, if I had not paid extra for gypsophila it would have looked really insignificant. As it was for my Dad's 80th birthday I felt really let down.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“I bought a flower and vase set. To be honest I wouldn’t order again. The vase was very cheap looking and the flowers didn’t look like value for money. Once bloomed, they lasted for about 4-5 days. Interflora may be more expensive but there’s a reason for it.”

Helpful Report

Posted 5 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee them for. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 5 years ago

“The flowers looked nothing like what we saw on the picture. They were pretty sad looking and a huge disappointment.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“The bunch of flowers my friend received I could have paid £3 in Aldi for - nothing like the picture! I had a discount code and still paid £16. Not worth the money in my opinion xx”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 5 years ago

“Very disappointed with size and quality of rose bouquet as per expenditure expectation. Very disappointed that delivery driver thought it was appropriate to leave very obvious box at front door with real risk of theft.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Royal Mail only make one delivery attempt therefore the gift was left at the property to avoid the recipient the inconvenience of having to collect Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 5 years ago

“I have used bunches for years and always been really impressed with high quality flowers and service. However my most recent order less so. The recipient sent a picture of her flowers and to be honest although a couple of days after she received them the Alstroemeria looked ready to drop. She's too nice to say anything but I felt disappointed after such pristine flowers in the past.”

Helpful Report

Posted 5 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with your shortly. Kind Regards - Bunches

Posted 5 years ago

“I’ve had no confirmation of delivery!”

Helpful Report

Posted 5 years ago

Thank you for your review. The delivery service that you selected was our free delivery service. This service is not a traceable service and doesn't provide confirmation of delivery. We do offer a tracked delivery service for an additional £1.99, however this service was not selected on this occasion. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards - Bunches

Posted 5 years ago

“Not really good as don't know if recipient received their flowers and company couldn't check???”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry you have not heard from the recipient to let you know your gift has arrived. Our free delivery service is not a tracked service therefore we do not provide confirmation of delivery. We do offer a tracked service, however this option was not selected on this occasion. Kind Regards - Bunches

Posted 5 years ago

“flowers were lovely but no message sent as to who they were from so not terribly impressed”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear the gift message was missing from your order. We understand that the message often is the primary sentiment of all our gifts and how upsetting this can be when it goes wrong. We will be in touch with you shortly to make this right for you. Kind Regards- Bunches.

Posted 5 years ago

“The flowers were appreciated by the recipient, but delivered on the wrong day for a Birthday surprise. Very disappointed with this part.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you were unhappy with the delivery of your gift. Due to the festive season we were dispatching out gifts a day earlier to ensure gifts arrives safely due to the vast amount of parcels couriers were having to deliver on their busiest week of the year. We are please to hear however that the recipient was pleased with their gift. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards-Bunches

Posted 5 years ago

“No confirmation of when and if items were delivered. Poor effort compared with similar suppliers”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry you are disappointed that yo didn't receive a confirmation of delivery. After reviewing your order we can confirm that you selected our free delivery service, this service is not a tacked service and we do not provide confirmation of delivery with the service. We do offer a track delivery for customer that require this service, however this was not selected when the order was placed. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards - Bunches

Posted 5 years ago

“Looked minimal ! Small ‘”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 5 years ago

“Flowers were delivered on time but they were not fresh most of the roses and leaves were wilted”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“Not happy at all. Its true what they say pictures are deceiving. looks like a big bunch of flower online yet when delivered it was small. Not worth the money at all.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 5 years ago

“Very poor delivery service as my recent orders were not delivered on time and one of the orders was left behind the garage. She was not informed of the delivery and only found the flowers by chance a week later! I have resolved not to order from Bunches anymore..”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sincerely sorry to hear the gift was left behind the garage and no calling card was left to inform the recipient, this is part of the courier policy and therefore a calling card should have been left. We can see that you have been in touch with our customer support team and a replacement arrangement has been sent with our apologies. Kind Regards - Bunches

Posted 5 years ago

“Disappointed did not arrive on right day,so Mum was upset.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is based on a 1-2 working day delivery with 93% of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 5 years ago

“Flowers were sent promptly but the bunch did not match what was on the online picture with about 2/3 the number of roses as advertised.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“The flowers when did arrive a day late for my mother’s 98th birthday were fine but it was very disappointing to receive late service.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is based on a 1-2 working day delivery with 93% of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 5 years ago

“Anaemic bunch. Looked like a petrol station bunch.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 5 years ago

“Lovely flowers but they arrived 4 days late, and missed my mum’s 82nd birthday.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews