Bunches.co.uk Reviews

4.7 Rating 202,111 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 202,111 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My Order of flowers to be delivered on Christmas Eve was postponed to the 28th.I know sometimes things go wrong but these were for a special present. Will still use as your flowers are lovely and good value.”

Helpful Report

Posted 8 years ago

Thank you for your comments Chris. I’m sorry to hear about your disappointment with the delivery of your flowers. If you can contact our Customer Support Team at flowers@bunches.co.uk or on 0800 626249, we will happily look into this for you.

Posted 8 years ago

“Didn't think flowers were worth the money paid”

Helpful Report

Posted 8 years ago

Thank you for your feedback Judith. I'm sorry to hear about your disappointment with the flowers you ordered. Please do contact our Customer Support Team at flowers@bunches.co.uk or on 0800 626 249 and we will happily look into this further for you.

Posted 8 years ago

“Unfortunately two bunches of flowers had the wrong cards sent with them so my elderly relatives did not know who the flowers were from. Another bunch of flowers did not last very long. Some flowers needed to be removed as they were already past it, This was disappointing as they were expensive and I could have got a better bunch from my local supermarket for half the price.”

Helpful Report

Posted 8 years ago

Thank you for your comments Lynne. I’m sorry to hear about your disappointment with your orders. If you can contact our Customer Support Team at flowers@bunches.co.uk or on 0800 626249, we will happily look into this for you.

Posted 8 years ago

“The flowers arrived on time and in good condition but the box was completely smashed. Also, there was no card with message on it or even to say who they were from. The recipient had to call the number provided to find out who sent the flowers. Very bad service.”

Helpful Report

Posted 8 years ago

Thank you for your feedback Heidi. I'm really sorry to hear about your disappointment with your order. I see that you have been in contact with our Customer Support Team - please do contact us at flowers@bunches.co.uk if you need any further help.

Posted 8 years ago

“We had ordered 2 bunches to be sent to 2 different individuals. The bouquet we chose was so pretty with nice red flowers which was so suitable for Christmas. The picture I received from the bouquet sent to my sister was pretty much all white like a cold winter. Quite disappointed.”

Helpful Report

Posted 8 years ago

Thank you for your comments Leela. I’m sorry to hear that you are disappointed with the flowers you ordered. If you can contact our Customer Support Team at flowers@bunches.co.uk or on 0800 626249, we will happily look into this for you.

Posted 8 years ago

“Bit card when arrived picture looked better than the real thing”

Helpful Report

Posted 8 years ago

Thank you for your feedback Linda. I'm sorry to hear about your disappointment with the flowers you ordered. Please do contact our Customer Support Team at flowers@bunches.co.uk or on 0800 626 249 and we will happily look into this further for you.

Posted 8 years ago

“Flowers arrived as promised and were very nice. Looked just like the picture on the site. However I was disappointed to see they were dieing off after just one day. Heads wilting etc. I would expect better from a bunch bought in a supermarket. They guarantee a week of life minimum.”

Helpful Report

Posted 8 years ago

Thank you for your comments David. I’m sorry to hear that you are disappointed with the flowers you ordered. If you can contact our Customer Support Team at flowers@bunches.co.uk or on 0800 626249, we will happily look into this for you.

Posted 8 years ago

“We chose the flowers, we paid the money but we have no confirmation from Bunches that the flowers have been delivered.”

Helpful Report

Posted 8 years ago

Thank you for your comments K Fricker. I see Royal Mail First Class post was chosen for your order. No delivery tracking is available for this service so unfortunately, we are unable to provide confirmation of delivery. Please do contact us at flowers@bunches.co.uk if you need any further help.

Posted 8 years ago

“The bouquet was nothing like the photo. I was expecting roses in it and there were not any. in it. It contained white and red carnations plus lillies that hadn't come out three or four days later in a hot room.”

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Posted 8 years ago

“Although the quality of the blooms was quite good I felt that the amount in the bouquet was meagre .I am basing my opinion on average supermarket flowers that I buy for an average of £5.”

Helpful Report

Posted 8 years ago

Thank you for your comments. I’m sorry to hear that you are disappointed with the flowers you ordered. If you can contact our Customer Support Team at flowers@bunches.co.uk or on 0800 626249, we will happily look into this for you.

Posted 8 years ago

“what was received and what I ordered was entirely different so we where very disappoint in the order”

Helpful Report

Posted 8 years ago

Thank you for your comment John. I’m sorry to hear that you are disappointed with the flowers you ordered. If you can contact our Customer Support Team at flowers@bunches.co.uk or on 0800 626249, we will happily look into this for you.

Posted 8 years ago

“For £29 it was a very poor show of flowers, i am just pleased my partner ordered them and not me as i would have looked like i skimped on them,”

Helpful Report

Posted 8 years ago

Thank you for your feedback Alan. I'm sorry to hear that you are disappointed with the flowers you ordered. Please do contact our Customer Support Team at flowers@bunches.co.uk or on 0800 626 249 and we will happily look into this further for you.

Posted 8 years ago

“The flowers received looked nothing like the picture shown on the website. The amount of flowers received were minimal and sparse. I won't use this site again. disappointing!”

Helpful Report

Posted 8 years ago

Thank you for your feedback Stuart. I'm sorry to hear about your disappointment with the flowers you ordered. Please do contact our Customer Support Team at flowers@bunches.co.uk or on 0800 626 249 and we will happily look into this further for you.

Posted 8 years ago

“I ordered one bouquet for my sister, then another for my friend. The second one was confirmed so I ordered another for my sister this time being confirmed. My statement shows 3 bunches were ordered, despite still having 2 confirmed, I would have thought having still not having confirmation in my book only 2 were ordered. I would have thought commonsense would realise what had happened. I am 81 yrs old and even I would have least asked if it was correct got 2 bouquets to the same person.”

Helpful Report

Posted 8 years ago

Thank you for your comments Mavis. I’m sorry to hear about the issue around your order. If you can contact our Customer Support Team on 0800 626249 at your convenience, we will happily look into this for you.

Posted 8 years ago

“Placed 2 orders to be delivered on the 23rd December but only one turned up, emailed bunches on the 23rd and they replied my order was to be delivered on the 24th but it never turned up”

Helpful Report

Posted 8 years ago

Thank you for your comments Janice. I'm really sorry to hear about your disappointment with the delivery of the flowers you ordered. I see that our Customer Support Team are dealing with this for you - please do contact us at flowers@bunches.co.uk if you need any further help.

Posted 8 years ago

“The convinience of this service is brilliant, but on the past 2 occasions of ordering from bunches I have found that the flower bunch sizes are getting smaller and smaller - for £10 I could go to the supermarket and get a huge bunch of flowers. On this occasion I am extremely disappointed that my mums flowers were sparse and poor.”

Helpful Report

Posted 8 years ago

Thank you for your feedback. I'm sorry to hear about your disappointment with the flowers you ordered. Please do contact our Customer Support Team at flowers@bunches.co.uk or on 0800 626 249 and we will happily look into this further for you.

Posted 8 years ago

“When they were delivered the plants had fallen out of the pot and earth was every where. The recieptant thought they ere a rose brush she had ordered due to the poor display state they appeared in.”

Helpful Report

Posted 8 years ago

Thank you for your comments Karen. I’m sorry to hear that you are disappointed with the plant basket you ordered. If you can contact our Customer Support Team at flowers@bunches.co.uk or on 0800 626249, we will happily look into this for you.

Posted 8 years ago

“I have used Moonpig to send flowers many times in the past but this time you have let me down. I sent flowers to my ninety year old aunt and they were in the very late stages of bloom.some of them were already dead. This is not good enough as they cost a lot of money. I think the least you could do would be to send the recipient a fresh bunch.The recipient is MIss Isabel Keenan, 17 Ardmillan Road, Girvan,KA269EF, Scotland. Scotland.”

Helpful Report

Posted 8 years ago

Thank you for your feedback Rowland. I'm really sorry to hear about your disappointment with the flowers you ordered. I'm pleased to see that our Customer Support Team have dealt with this for you. Please do contact us at flowers@bunches.co.uk if you need any further help.

Posted 8 years ago

“We were disappointed as the Flowers were not similar to the picture advertised. Pictures can be provided.”

Helpful Report

Posted 8 years ago

Thank you for your comments Caroline. I’m sorry to hear that you are disappointed with the flowers you ordered. If you can contact our Customer Support Team at flowers@bunches.co.uk or on 0800 626249, we will happily look into this for you.

Posted 8 years ago

“I ordered a Christmas bouquet which was described as 'large' and 'luxurious' bit it was neither. The carnations are very ordinary and some are still to open after 10 days whilst the meagre stems of alstroemeria are already dropping. To be honest I could have bought better flowers from our local Lidl. I had to add to the bouquet to make it look reasonable. Disappointing from Bunches.”

Helpful Report

Posted 8 years ago

Thank you for your feedback Jacky. I'm sorry to hear about your disappointment with the flowers you ordered. Please do contact our Customer Support Team at flowers@bunches.co.uk or on 0800 626 249 and we will happily look into this further for you.

Posted 8 years ago

Bunches.co.uk is rated 4.7 based on 202,111 reviews