“Unfortunately the item I ordered and paid for on the 3/11/18 was not delivered. On investigation with Bunches on the 16/11/18 I was informed the item was not in stock and wouldn't be available until at least the 21/11/18. As this was to comfort a friend whose mother had died, this was unacceptable. Shame Bunches didn't inform me of the delay. In desperation I chose another product which was delivered the next day on the 17/11/18.”

Helpful Report

Posted 6 years ago

“Beautiful flowers but they were delivered 2 days later than requested. 2 bunches of the flowers were a little droopy. I wonder if this was due to them being delivered by Royal Mail on Monday. Requested delivery Saturday. Had they been in a depot somewhere without water over the weekend? Little disappointed as Bunches flowers usually good quality and value for money.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed on this occasion. A member of our customer support team will be in contact with you shortly to discuss this further. Kind Regards - Bunches

Posted 6 years ago

“generally the service is fine but with plenty of notice it would be very much appreciated if a delivery could be made prior to the date selected (event was for a sunday) rather than after the event.”

Helpful Report

Posted 6 years ago

Thank you for your review. I am sorry to hear you have been unhappy with our delivery. We do explain that gifts are sent out 1 working day prior to the delivery date with a 1-2 working day delivery when the free service is selected. We do recommend to upgrade to a courier delivery if guaranteed delivery is required. Another alternative would be to select an earlier delivery date to avoid disappointment. I hope this information helps Kind Regards - Bunches

Posted 6 years ago

“I ordered a Happy Birthday Lolly and you only sent a bar of chocolate.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear the wrong chocolate gift was with your flowers. We will be in touch with you very soon to put this right for you. Kind Regards - Bunches

Posted 6 years ago

“I ordered the flowers as a birthday gift for a relative who lives many miles from me. Although they were addressed correctly a card and the flowers were delivered to the wrong number in the correct road. The house they were delivered to is some way down the road and only due to the honesty of the person living there did my relative receive the flowers. I understand that once the flower were finally received they were of good quality.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear your gift was left at an alternative address. we will be in touch with you very soon regarding this issue. Kind Regards - Bunches

Posted 6 years ago

“I ordered 2 bouquets on line at the same time. One was for a friend who had lost her Dad, the other for a colleague who had just had a baby. One bouquet arrived on the day it was supposed to and my friend texted to say they were fabulous. Beautiful autumnual colours. The other bouquet didn't arrive on time. I visited my colleague the day after the flowers were supposed to arrive, and they hadn't. The following day was a Saturday, but in fact the flowers didn't arrive till after 1pm on the Monday. So they were very late. She said they were lovely but I don't know how they lasted. I did ring and spoke to customer services who offered, very kindly to send another bouquet but I said not to bother and I received £5 worth of posy points on my account. A bit disappointing that one bunch was so late.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive as expected, this must have been very disappointing for you. I am glad to hear that when they did arrive they were still in a good condition and that our customer support representative has added some posy points to your account for your disappointment. Kind Regards - Bunches

Posted 6 years ago

“Not as full as I thought they would be, flowers were nice though”

Helpful Report

Posted 6 years ago

“Delivery was 2 days later than expected. Flowers very dry, they did come back after water. They were okay perhaps not worth the money I paid.”

Helpful Report

Posted 6 years ago

“Infortunately delivery was 3 days after accepted request so missing the occasion it was intended for.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on the day you would have liked. Our free delivery service is based on a 1-2 working day delivery with 95% of gifts arriving on the date selected. We do offer a courier service if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 6 years ago

“Flowers did not arrive on Friday as expected and so were delivered the following Monday by which time were not at their best. Parcel was put over fence not delivered to door. Disappointing”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you gift didn't arrive when expected. We will be in touch with you very soon regarding this. Kind Regards - Bunches

Posted 6 years ago

“It's okay. The service is fine.”

Helpful Report

Posted 6 years ago

“flowers delivered friend very happy,however downside original order paid for and never received made it a very expensive gift,will think very carefully before using this company again”

Helpful Report

Posted 6 years ago

“Message was missing and I was in the 5% whose flowers didn't get delivered on my chosen date. Contact via email with bunches was good and issues were sorted.”

Helpful Report

Posted 6 years ago

“Flowers were beautiful when they finally arrived. Unfortunately they did not turn up on my chosen delievery date which was very disappointing. Good value for money as I had a discount code.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on the day you would have liked. Our free delivery service is based on a 1-2 working day delivery with 95% of gifts arriving on the date selected. We do offer a courier service if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 6 years ago

“Normally fantastic service. No issues previous 3 orders Latest order 8465021 never was received”

Helpful Report

Posted 6 years ago

Thank you for your review. we are sorry to hear your gift has not arrived. We will be in touch with you shortly, to put this right for you. Kind Regards - Bunches

Posted 6 years ago

“Two orders made within a week. Both orders arrived the day after I arranged them for!”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on the day you would have liked. Our free delivery service is based on a 1-2 working day delivery with 95% of gifts arriving on the date selected. We do offer a courier service if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 6 years ago

“I used to send Bunches regularly but this was the first time in a few years. The postman knocked once but even though a person was 'in' he just put a card through the door saying "collect from main Post Office tomorrow" it was marked perishable. I persuaded the recipient to go down immediately to collect the flowers. She was glad she had because the roses were already well open. On the positive side the flowers were the lovely Autumn colours ad prescribed. I dont know if the flowers are still looking good, I do hope so.”

Helpful Report

Posted 6 years ago

“In the passed they have been very good, but the last delivery had something missing! They did rectify once I complained but was also told they would give me posy points and never did!”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed with our service. We will be in contact with you shortly to find out more information about this. Kind Regards - Bunches

Posted 6 years ago

“I am a very regular customer therefore dissappointed to find non deli ery of my order yesterday to a ver ill lady, i hope it arrives today”

Helpful Report

Posted 6 years ago

Thank you for your review. I am sorry to hear your gift has not arrived as expected. Someone will be in touch shortly to look into this further. Kind Regards - Bunches

Posted 6 years ago

“The flowers looked okay, I only seen a photo as sent to a freind, but unfortunately didn’t arrive the day they were due to and I guess this had damaged them as they haven’t lasted very long at all. They are a convenient way to send flowers, but I will probably go back to useing a local florist”

Helpful Report

Posted 6 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee them for. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews