“Shocking mother’s day delivery. A few unopened stems. Even now open they look NOTHING like the photo when purchasing. Would not use again or recommend”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your review. We are sorry to hear that you have been disappointed with your gift. Our bouquets are displayed online alongside a full description of what is included. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. We recommend the recipient follow the care instructions provided, and if after a couple of days, they remain unhappy with your gift, please do get in touch and we will be more than happy to investigate this further. You can contact us via email on flowers@bunches.co.uk or via our customer support line on 01623 750343 and a member of our team will be happy to discuss this order with you. Please accept our sincere apologies for any disappointment caused. Kind Regards - Bunches

Posted 6 years ago

“Extremely disappointed. First time using Bunches and definitely the last. Arranged to send a not inexpensive bouquet to my 95 year old mother for Mother's Day. The flowers were left behind a wheelie bin at the front of her house,wedged against her front wall. She was not in- fair enough-but couldn't the flowers have been left with a neighbour? I was even sent a picture showing how the flowers were left- the deliverer seemed proud of how they had been left wedged between bin and wall ! Very poor.”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your review. We are sorry to hear that you have been disappointed with your order. Please do contact us on flowers@bunches.co.uk or via our customer support line on 01623 750343 and a member of our team will be happy to discuss this order with you. Please do accept our sincerest apologies for the disappointment that has been caused. Kind Regards - Bunches

Posted 6 years ago

“Not very impressed at all poor quality”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your review. We are sorry to hear that you have been disappointed with your order. Please do contact us on flowers@bunches.co.uk or via our customer support line on 01623 750343 and a member of our team will be happy to discuss this order with you. Please do accept our sincerest apologies for the disappointment that has been caused. Kind Regards - Bunches

Posted 6 years ago

“I’m sorry to say I was very disappointed with both my order and customer service at the call centre. I ordered a bunch for mother’s day and asked for them to be left at her front door should no one be home. The were left in front of the building door outside in the street instead so she never received them. Customer service refunded me but my surprise was ruined. The woman I spoke to at customer service was quite sharp and rude. I then ordered some other flowers and the bunch received was tiny and pitiful. I will never be ordering flowers from Bunches again”

Helpful Report

Posted 6 years ago

Good Morning Thank you for your review. We are sorry to hear that you have been disappointed with the delivery of your gift item. As a flowers by post company, we do dispatch our gifts in good faith with the Royal Mail and the nationwide couriers and they have unfortunately let us down on this occasion. After looking into your order, we can see that you have been in touch with us and some fresh flowers have been sent out to the recipient with our apologies for the disappointment that has been caused. Please accept our sincerest apologies again for the disappointment that has been caused. Kind Regards - Bunches

Posted 6 years ago

“Would not buy from again Ordered mother’s day flowers delivery was not till 6pm was not told this when order was made”

Helpful Report

Posted 6 years ago

Good Morning Thank you for your review. We are sorry to hear that you have been disappointed with the delivery of your gift. When selecting your delivery method online, the hours of delivery are stated. Furthermore, this is reiterated in an email confirmation that is forwarded to you immediately after the order is place. Please do accept our apologies for the disappointment that has been caused. Kind Regards - Bunches

Posted 6 years ago

“Flowers not as looked on site and didn’t last long at all 4 days max that’s with ensuring had water and food ! Not happy . My mum was very disappointed with them , which upset me as they were for mothered day !”

Helpful Report

Posted 6 years ago

Good Morning Thank you for your review. We are sorry to hear that you have been disappointed with your order. Please do contact us on flowers@bunches.co.uk or via our customer support line on 01623 750343 and a member of our team will be happy to discuss this order with you. Please do accept our sincerest apologies for the disappointment that has been caused. Kind Regards – Bunches

Posted 6 years ago

“I ordered and paid extra for a Mother's Day bouquet and delivery . The flowers that turned were fine, except it looked like a £5 bunch . They also didn't turn up till 3pm !! I would not recommend at all , in fact have told everyone I know not to use them . I paid £50 and it looked like I had spent a tenner including the small box of chocolates . A complete rip off”

Helpful Report

Posted 6 years ago

Good Morning Thank you for your review. We are sorry to hear that you have been disappointed with your gift. Our bouquets are displayed online alongside a full description of what is included. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. We recommend the recipient follow the care instructions provided, and if after a couple of days, they remain unhappy with your gift, please do get in touch and we will be more than happy to investigate this further. You can contact us via email on flowers@bunches.co.uk or via our customer contact number on 01623 750343 and a member of our team will be happy to discuss this further with you. Furthermore, the hours of delivery are stated on the website when selecting the delivery method. This is reiterated in an email confirmation that is sent immediately after the order is placed. Please accept our sincere apologies for any disappointment caused. Kind Regards - Bunches

Posted 6 years ago

“Flowers didn't look like the picture was very disappointed”

Helpful Report

Posted 6 years ago

Good Morning Thank you for getting in touch with us. We are sorry to hear that you have been disappointed with your gift. Our bouquets are displayed online alongside a full description of what is included. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. We recommend the recipient follow the care instructions provided, and if after a couple of days, they remain unhappy with your gift, please do get in touch and we will be more than happy to investigate this further. You can contact us via email on flowers@bunches.co.uk or via our customer support line on 01623 750343 and a member of our team will be happy to help. Please accept our sincere apologies for any disappointment caused. Kind Regards - Bunches

Posted 6 years ago

“Wasn't happy at all with the flowers my mum received on mother's day,,,, I paid 27.50 n they looked like a 5 pound bunch from the local supermarket,”

Helpful Report

Posted 6 years ago

Good Morning Thank you for your review. We are sorry to hear that you have been disappointed with your gift. Our bouquets are displayed online alongside a full description of what is included. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. We recommend the recipient follow the care instructions provided, and if after a couple of days, they remain unhappy with your gift, please do get in touch and we will be more than happy to investigate this further. You can contact us via email on flowers@bunches.co.uk or via our customer support line on 01623 750343. Please accept our sincere apologies for any disappointment caused. Kind Regards - Bunches

Posted 6 years ago

“Personally I was highly disappointed with this service I placed my order and then phoned your company telling you that the flowers were for my mother who had died a few months ago and getting delivered to my dads to put on her grave they didn’t turn up till 5.30 and could not delivered on the day hence wrecking not only my experience but my fathers day I will not be using you company again”

Helpful Report

Posted 6 years ago

Good Morning Thank you for your review. We are sorry to hear that you have been disappointed with your order. Please do contact us on flowers@bunches.co.uk or via our customer support line on 01623 750343 and a member of our team will be happy to discuss this order with you. Please do accept our sincerest apologies for the disappointment that has been caused. Kind Regards – Bunches

Posted 6 years ago

“Original bunch, for mothers day, arrived on the day but in terrible condition. Sent an email to complain (not usually the complaining type but expensive) got sent an alternative bunch a few days later, missed the original point of mother’s day, and they arrived with at least 5-6 heads falling off on arrival. Very expensive and very disappointing quality. Will not be using again.”

Helpful Report

Posted 6 years ago

Good Morning Thank you for your review. We are sorry to hear that you have been disappointed with your order and then again with the resend of fresh flowers that were sent as an apology. Please do contact us on flowers@bunches.co.uk or via our customer support line on 01623 750343 and a member of our team will be happy to discuss this order with you. Please do accept our sincerest apologies for the disappointment that has been caused. Kind Regards – Bunches

Posted 6 years ago

“Not very impressed. Flowers were for my mother-in-law for mother’s day. The display was nothing like the photograph on the website. Has lasted 1 week. Would not recommend. Expensive for what you receive.”

Helpful Report

Posted 6 years ago

Good Morning Thank you for your review. We are sorry to hear that you have been disappointed with your gift. Our bouquets are displayed online alongside a full description of what is included. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. We recommend the recipient follow the care instructions provided, and if after a couple of days, they remain unhappy with your gift, please do get in touch and we will be more than happy to investigate this further. Furthermore, we do offer a 7 day freshness guarantee. Please accept our sincere apologies for any disappointment caused. Kind Regards - Bunches

Posted 6 years ago

“The delivered flowers were nothing like what I had ordered mortified just looked likena cheap arrangement. Pathetic. Don't think I would order of you again will also be suggesting we yake you off our companies preferred supplier.list too. It was mother's day and you ley me.down.”

Helpful Report

Posted 6 years ago

Good Morning Thank you for your review. We are sorry to hear that you have been disappointed with your order. Please do contact us on flowers@bunches.co.uk or via our customer support line on 01623 750343 and a member of our team will be happy to discuss this order with you. Please do accept our sincerest apologies for the disappointment that has been caused. Kind Regards – Bunches

Posted 6 years ago

“Very disappointed, spent over thirty pounds on a mother's say gift what my mum got was dead tulips and a spray of freesias which could have been bought at a supermarket for less than five pounds.Would not recommend this company at all.”

Helpful Report

Posted 6 years ago

Good Morning Thank you for your review. We are sorry to hear that you have been disappointed with your gift. Our bouquets are displayed online alongside a full description of what is included. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. We recommend the recipient follow the care instructions provided, and if after a couple of days, they remain unhappy with your gift, please do get in touch and we will be more than happy to investigate this further. You can contact us via email on flowers@bunches.co.uk or on our customer support line on 01623 750343. Please accept our sincere apologies for any disappointment caused. Kind Regards - Bunches

Posted 6 years ago

“Never arrived on mother’s day like I ordered, 2 days later. The flowers were very sad as they had no water but had a full refund. I will not be using them again”

Helpful Report

Posted 6 years ago

Good Morning Thank you for your review. We are sorry to hear that you have been disappointed with the delivery of your gift item. As a flowers by post company, we do dispatch our gifts in good faith with the Royal Mail and the nationwide couriers and they have unfortunately let us down on this occasion. After looking into your order, we can see that you have been in touch and a full refund has been arranged with our sincerest apologies. Please allow 3-5 working days from when you contacted us for this to be credited to your account. Please accept our sincerest apologies again for the disappointment that has been caused. Kind Regards - Bunches

Posted 6 years ago

“I ordered flowers for mother’s day but they arrived dead and the image used was definitely not the flowers delivered on the day overall I won’t be ordering from this company ever again.”

Helpful Report

Posted 6 years ago

Good Morning Thank you for your review. We are sorry to hear that you have been disappointed with your order. Please do contact us on flowers@bunches.co.uk or via our customer support line on 01623 750343 and a member of our team will be happy to discuss this order with you. Please do accept our sincerest apologies for the disappointment that has been caused. Kind Regards – Bunches

Posted 6 years ago

“Rubbish didn’t deliver what I ordered”

Helpful Report

Posted 6 years ago

Good Morning Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. It is extremely disappointing as we have such a high standard and try to make every order perfect. We have contacted our production team regarding this matter, and they have informed me that regrettably due to a poor batch of flowers received into our warehouse unfortunately we were unable to send out the exact flowers ordered. We do advise in our terms & conditions that in the event of supply difficulties we reserve the right to substitute any product with another type of equal/ or greater value. However, we have passed these details onto our sale office manager as we do feel that you should have been contacted regarding this matter. Please do feel free to contact us via email on flowers@bunches.co.uk or via our customer support line on 01623 750343 and a member of our team will be happy to discuss this further with you. Please do accept our sincerest apologies for the disappointment that has been caused on this occasion. Kind Regards - Bunches

Posted 6 years ago

“The flowers were delivered to my mum for Mother’s Day half dead and the box a mess Not impressed especially for a special day.”

Helpful Report

Posted 6 years ago

Good Morning Thank you for your review. We are sorry to hear that you have been disappointed with your order. Please do contact us on flowers@bunches.co.uk or via our customer support line on 01623 750343 and a member of our team will be happy to discuss this order with you. Please do accept our sincerest apologies for the disappointment that has been caused. Kind Regards – Bunches

Posted 6 years ago

“Ordered on Saturday at 3pm, day before mothers day and didn't come till Tuesday 2 days after they should have come because I did next day delivery”

Helpful Report

Posted 6 years ago

Good Morning Thank you for your review. We are sorry to hear that you have been disappointed with your order. Please do contact us on flowers@bunches.co.uk or via our customer support line on 01623 750343 and a member of our team will be happy to discuss this order with you. Please do accept our sincerest apologies for the disappointment that has been caused. Kind Regards – Bunches

Posted 6 years ago

“Awful. Would not recommend. The flowers that turned up looked nothing like the pictures. I selected “standard” size which was the size in the photographs so very misleading.”

Helpful Report

Posted 6 years ago

Good Morning Thank you for your review. We are sorry to hear that you have been disappointed with your gift. Our bouquets are displayed online alongside a full description of what is included. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. We recommend the recipient follow the care instructions provided, and if after a couple of days, they remain unhappy with your gift, please do get in touch and we will be more than happy to investigate this further. You can contact us via our customer support line on 01623 750343 or via email on flowers@bunches.co.uk and a member of our team will be happy to help. Please accept our sincere apologies for any disappointment caused. Kind Regards - Bunches

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews