“The Unicorn Bliss display that I ordered was advertised as including Rainbow Gypsophila but these were missing from the display that was sent, and no explanation nor apology was given.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 years ago

“I have made orders from Bunches, and have always been pleased with the flowers ive sent. But my last order, wasnt what i expected. Seemed not a lot of flowers, as was my last orders.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 3 years ago

“Was disappointed as the flowers only lasted 4 days have used Bunches in the past and find they last a lot longer”

Helpful Report

Posted 3 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee them for. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 3 years ago

“The flowers did not arrive on the day specified as for some reason they went to a different mailing depot. The flowers themselves were ok but not at there best. Overall very sad as these were a birthday present.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 years ago

“Was a bit disappointed with the flowers I ordered. I chose the sunshine delight bouquet with lots of yellow flowers for a friend who had just been discharged from hospital to cheer her up. What was received was not the same as the pictures online. There were lots of white flowers and loads of greenery with 4 small tiny flowers , looking more like sympathy flowers than cheer up flowers! Whilst the bouquet was nice, it wasn’t what I ordered. Really disappointed! Royal Mail didn’t help either as it was due for next day delivery but tracking told me the address was inaccessible! Funny how they received their mail from Royal Mail that day and every day but not the flowers. Obviously not Blooms fault for that but just added to my disappointment overall.”

Helpful Report

Posted 3 years ago

“Much smaller than expected so rather disappointment.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 3 years ago

“Very nice selection but disappointed as the roses included were already fully opened and turning brown when they arrived, and 1 out of the 3 peony’s never opened”

Helpful Report

Posted 4 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with your shortly. Kind Regards - Bunches

Posted 3 years ago

“Enjoyed the sunflowers, they always make you feel good. The other flowers lasted less than a week, which was a bit of a disappointment. Normally manage to keep flowers a minimum of two weeks.”

Helpful Report

Posted 4 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee them for. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 3 years ago

“Thé flowers were fine but delivered a day late!!”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. The Royal Mail 24 service is based on a 1-2 working day delivery with 95% of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 4 years ago

“Flowers were lovely but did not turn up on day I asked for, so will not be using again”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“I thought I would try this new company and was a little disappointed as the flowers started to droop after a few days (they were lovely when they arrived) I mentioned this on my review and was immediately contacted with an apology and replacement flowers were sent. They have just arrived and look lovely, can’t say how long they will last but the customer service for this company was fantastic ! Well done them”

Helpful Report

Posted 4 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee them for. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 4 years ago

“Flowers and delivery were excellent but felt short changed with only 12 freesias delivered when 20 should have been sent”

Helpful Report

Posted 4 years ago

Thank you for your review. We are very sorry to hear there were stems missing from your bouquet, this is very disappointing. We will be in touch very soon to make this right for you. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards Bunches

Posted 4 years ago

“I have used Bunches frequently and have always been impressed with their service and the quality and value for money. However, I was very disappointed that my last order, a birthday bouquet for my mother-in-law who lives in a residential home, was delivered a day late. This was particularly disappointing as due to the COVID restrictions we were unable to visit her in person on her birthday.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is based on a 1-2 working day delivery with 95% of gifts arriving on the date selected, however this cannot be guaranteed and sadly 5% of gift do arrive the following day. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 4 years ago

“Disappointed. I planned ahead and ordered what i hoped would be a quality bunch. They arrived on time but were no more special than £5 Petrol station flowers that i could have picked up on my way home. Maybe i just chose the wrong option. They were bright and cheery and in good condition.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 4 years ago

“Ordered for one date delivered the day after”

Helpful Report

Posted 4 years ago

“The flowers were beautiful but I was very disappointed that they did not arrive in time for my friends special birthday.”

Helpful Report

Posted 4 years ago

“The recent flowers were sometimes they were excellant and a few times they were really bad. We did complain and the quality of flowers inproved. Delivery was good around the same time and date each month and the packaging was in good order.”

Helpful Report

Posted 4 years ago

“unfortunately I have to say I was slightly disappointed but it was more to do with the delivery than the flowers themselves, although there were less than I expected they were beautiful however the box they were in was really badly damaged and they were delivered and left with the box upside down. not a great image when my agent received them”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent delivery. We will be in touch shortly regarding this issue. Kind Regards Bunches

Posted 4 years ago

“The flowers where lovely. Apart from the daisy looking worse for ware . It the first time I have had to say some thing bad .”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“I paid for couriers service £5.99 and they sent the flowers on the wrong day 4th July instead of 5th. July! My sister wasn’t in but at least he left in secure place!”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry you have been unhappy with the delivery of your gift. After looking into this we can see that you selected our tracked delivery service at £1.99, this is a 1-2 day delivery and your preferred date sadly cannot be guaranteed. We do offer a courier service for a guaranteed delivery attempt. Please accept our apologies for any disappointment. Kind Regards - Bunches

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews