“I ordered an extra large bouquet and they just sent two regular bunches separately. Did not look nicely arranged in one vase would not say it was worth the £50”

Helpful Report

Posted 7 months ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an image over to flowers@bunches.co.uk with an image of how the flowers were received, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 7 months ago

“Ordered for the first time as was looking for a change from competition. Very disappointed with the value for money when flowers arrived. Would not recommend and buy again. Very few flowers for the price I paid.”

Helpful Report

Posted 7 months ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 7 months ago

“I ordered flowers weeks in advance of a specific date and they were delivered a day late. The flowers were not in good condition as they had started to wilt.”

Helpful Report

Posted 7 months ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 7 months ago

“The special delivery flowers for my daughter’s wedding anniversary did not arrive!!!! I will NEVER use ‘Bunches’ again!!!!!”

Helpful Report

Posted 8 months ago

“Having ordered flowers to send to someone who had lost a child I completely regretted the decision to use Bunches. Despite being at home Royal Mail failed to deliver saying they had knocked and there was no-one there. The recipient has only just managed to get the flowers, a week later. Although some of them have survived some haven't. I contacted Bunches and was told by two people that there was nothing that they could do and that delivery men often just knocked the door rather than ringing the bell. As the recipient lives in a flat knocking a door on a different level of the building was unlikely to get a response, something you would imagine Royal Mail would have realised. I won't be using Bunches again and will definitely not be recommending them to anyone.”

Helpful Report

Posted 8 months ago

“My Best friend was not home when the flowers arrived, they did eventually deliver to the neighbours, after my friend had to leave.”

Helpful Report

Posted 8 months ago

“Lovely idea however the box was delivered damaged, two of the products from the hamper were damaged as a result of the bad handling. Very disappointed.”

Helpful Report

Posted 8 months ago

“Very disappointed, I ordered as a sympathy to a friend, I realise it was to the isle of mull, but maybe a little note on your page explaining if wanted on one of the islands it is not advisable.”

Helpful Report

Posted 8 months ago

“I was very disappointed with my flowers, and they were all gone over in 3 days, sorry”

Helpful Report

Posted 8 months ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with you shortly. Kind Regards - Bunches

Posted 8 months ago

“Unfortunately I was excited about these flowers as they were for my mother-in-law who lost her sister so I sent them to her as a condolence gift but when she received them and showed me a picture, I was in shock of how they looked nothing like the photo. No resemblance at all! Just looked like it was thrown together. Very upset about it.”

Helpful Report

Posted 8 months ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 8 months ago

“Not like the photos so will stick with alternative supplier.”

Helpful Report

Posted 8 months ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 8 months ago

“Nothing like picture of ordered flowers!! Will be contacting customer service tomorrow!!”

Helpful Report

Posted 8 months ago

“Im very disapointed with these flowers i could get something similar from Tesco for a fraction of the price The next time i want something for a special person i will use the local florists”

Helpful Report

Posted 9 months ago

“Extremley disapointed. I could have brought nicer flowers from the supermarket”

Helpful Report

Posted 9 months ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 9 months ago

“The flowers were tiny for the amount I paid”

Helpful Report

Posted 9 months ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 9 months ago

“Recently sent flowers for my nieces 21st birthday and extremely disappointed in the quality. The flowers did not open and died within 2days.”

Helpful Report

Posted 9 months ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with you shortly. Kind Regards - Bunches

Posted 9 months ago

“Would not use you again as the order was not delivered on time. The gift itself was nice and the recipient was pleased with it.”

Helpful Report

Posted 9 months ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our Tracked 24 service is based on a 1-2 working day delivery with a 93% chance of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 9 months ago

“Honestly, I wouldn’t order again. The stems came all closed and half of them were broken. Not worth the money in my opinion”

Helpful Report

Posted 9 months ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with you shortly. Kind Regards - Bunches

Posted 9 months ago

“Flowers delivered, not impressed won't be using Bunches again”

Helpful Report

Posted 9 months ago

“Am very disappointed with my flowers.”

Helpful Report

Posted 9 months ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews