Bunches.co.uk Reviews

4.7 Rating 198,036 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 198,036 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very disappointed with my recent order experience with Bunches. I placed a order for a friends birthday. That was straightforward and it arrived on the day requested, letting me know the progress along the way. However what I ordered, wasnt the flower arrangement I chose and there weren't as many flowers!! My friend kindly did what customer service requested - sending a photograph and counting the stems of the flowers and neither she or myself have had a reply!! It's been a week now. I've previously used Bunches, on my Mother's behalf for her friends, but of course we have never seen what they've actually received.”

Helpful Report

Posted 10 months ago

Thank you for your review. We are sorry that you have been unhappy with your gift. We can confirm we replied to the communication we received on 24th April. If you would like to review this and reply. Kind Regards Bunches

Posted 10 months ago

“Lasted about a week”

Helpful Report

Posted 10 months ago

Thank you for your review We are sorry to hear tto hear you have been unhappy with the life of the flowers received. We do advise on our website that this particular bouquet offers 7 days of freshness Kind Regards - Bunches

Posted 10 months ago

“Unfortunately I wasn’t overly impressed with the flowers that I had bought for a relative at all. They looked nothing like the photo, I understand that they were still in Bude to allow a longer vase life but this bunch of flowers looked like something I could have picked up from Tesco for £2.99, not £23 worth!! Would not recommend!”

Helpful Report

Posted 10 months ago

“Very poor , nearly all pink. Disappointed”

Helpful Report

Posted 10 months ago

“Very disappointed in them overall . Didn’t last long and not worth the money for what you get”

Helpful Report

Posted 10 months ago

“Very disappointed”

Helpful Report

Posted 11 months ago

“we never received the delivery. When we email them about it, no one answered. Really dissapointing”

Helpful Report

Posted 11 months ago

“I had to speak to a member of staff regarding my order, she was extremely unhelpful, not what I expected from a company that has to rely on internet business”

Helpful Report

Posted 11 months ago

We are very sorry that you have been unhappy with our services. s explained when you contacted us, the address you provided was not registered with Royal Mail. We understand the recipient may have lived at the address for many years, however, as this was not registered we need to make you aware of this and the consequences of a failed deliver, if the driver was unable to locate the property. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards Bunches

Posted 11 months ago

“Sadly the recipent did not receive the dry flower arrangement. Apparently the courier left the item outside a door (photo was provided but no door number was shown). Was very dissapointed as the person it was destined for is severely disabled and would have managed to get to the door had the courier knocked,”

Helpful Report

Posted 11 months ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent delivery. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 11 months ago

“I ordered 2 bunches of flowers one arrived satisfactorily The other was repackaged and the flowers crushed Thankfully the receiver tracked the parcel and bunches did send another very beautiful bunch for which I was most grateful”

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Posted 11 months ago

“I was very disappointed by what we received compared to the picture of what I thought i was ordering. There were less roses, less freesia and less of the other flowers than shown. I felt very upset about what my mum received for mothers day!”

Helpful Report

Posted 11 months ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 11 months ago

“No vase delivered as ordered. Not many flowers in bunch . Very disappointed.”

Helpful Report

Posted 11 months ago

Thank you for your review. We are sorry to hear the vase was missing from your gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 11 months ago

“Day late and half of flowers snapped off in transit so had to put into two different vases, normally very good.”

Helpful Report

Posted 11 months ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with you shortly. Kind Regards - Bunches

Posted 11 months ago

“I’m a bit disappointmented with the quality of these flowers, they started wilting and browning the day after I got them delivered”

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Posted 11 months ago

“The roses didn’t last for 2 days the lilies didn’t even open up very disappointed specially that this wasn’t a cheap bouquet”

Helpful Report

Posted 11 months ago

Thank you for your review. We are so sorry to hear that your blooms arrived looking disappointing, that's never what we want. We always hope to deliver happiness with our flowers. We take great care in preparing and packaging our bouquets so that they arrive to our customers in the best possible condition. We are sorry that this has not been the case on this occasion, If you could please get in touch with our team on flowers@bunches.co.uk with some more information we would be happy to take a look and make this right. Kind Regards - Bunches

Posted 11 months ago

“Not happy most didn't open and as they were a gift, took pictures to show wont be buying from these again”

Helpful Report

Posted 11 months ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. However, we can see that you have been in touch with our customer support team and this issue has now been resolved. Kind Regards - Bunches

Posted 11 months ago

“Not deliverd on time and not in good shape”

Helpful Report

Posted 11 months ago

“My proof of delivery is a photo of the box leaning against a closed front door, which I recognise. However given that is well known that parcels are regularly taken if left in full view I have no way of knowing if the flowers were received. They were sent as a complete surprise and as an apology for missing a birthday. The recipient has not contacted me therefore I can only assume they were not received. I obviously cannot comment on the flowers, I would rather have paid for undelivered flowers, at least I would have been sure of the situation. I personally would never use Bunches again.”

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Posted 11 months ago

“Delivery failed. Delivered to an address 4 miles away.”

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Posted 11 months ago

“I bought flowers for my mum but after 2 days the roses were dying”

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Posted 11 months ago

Bunches.co.uk is rated 4.7 based on 198,036 reviews