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Bunches.co.uk Reviews

4.7 Rating 189,434 Reviews

92 %

of reviewers recommend Bunches.co.uk

Company Reviews

Product Reviews

4.7

Based on 189,434 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £20.65. Bunches have successfully delivered over 10 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“2 flowers came without there heads and the bunch lasted about 4 days...would not recommend 🤬🤬”

Posted 5 months ago

“Ordered flowers for my graduation, and had high expectations but the flowers were almost wilting by the time of arrival and looked nothing like the picture online (was very vacant looking, and didn't look as full or colorful). Because of this I had to buy additional baby's breath and roses to act as a filler. Was not happy but online it mentions returns are not accepted as the flowers are perishable, however they were already perished upon arrival. Will not be buying from here again.”

Posted 5 months ago

“Very disappointed for money charged won’t use again!”

Posted 6 months ago

“I’m sorry to say that when the recipient of my gift sent me a photo of the flowers that I had ordered, I was really disappointed that they looked nothing like the bouquet that I had ordered.”

Posted 6 months ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 6 months ago

“Sadly the flowers died within 3 days”

Posted 6 months ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 6 months ago

“So disappointed the flowers I ordered weren't delivered until the day after I'd requested. Apparently you have to pay extra to guarantee that day delivery.”

Posted 6 months ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. The Royal Mail 24 service is based on a 1-2 working day delivery with 95% of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 6 months ago

“We're not delivered on the day they were supposed to be very disappointed”

Posted 6 months ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our Tracked 24 service is based on a 1-2 working day delivery with a 95% chance of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 6 months ago

“I ordered roses specifically for a friend and they sent crysanths a flower she doesnt like. When i contacted them no reply. I certainly wont use them again”

Posted 6 months ago

Thank you for your review. We are sorry to hear this. After checking our records we do not appear to have received any communication from you. If you would like to forward your message to us, we would be happy to look into this further. Kind Regard Bunches

Posted 6 months ago

“I ordered chocolate truffles with my flowers and they were not included in the delivery. Will not be using again.”

Posted 6 months ago

Thank you for your review. We are sorry to hear the truffles were missing from your order, we understand how disappointing this must be. We will be in touch with you very soon, to make this right for you. Kind Regards Bunches.

Posted 6 months ago

“Last order 118635 came half off , the other half got off in 2 days”

Posted 6 months ago

Thank you for your review. We are sorry to hear you have been disappointed with your gifts. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 6 months ago

“Was not at all happy with my dried flowers, for the price you are charging they are so not worth it, even with the discount and using my posy points £10+ ....was very disappointed”

Posted 6 months ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 6 months ago

“Sorry but flowers just did not look anything like picture either when they arrived or they bloomed! Hardly and flowers but lots of greenery!”

Posted 6 months ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. However, we can see that you have been in touch with our customer support team and this issue has now been resolved. Kind Regards - Bunches

Posted 6 months ago

“Very disappointed ! Having spent £66 on sending a bouquet of orchids to each of my two daughters as a thank you. I have sent and received singapore orchids in the past and they have been lovely and lasted at least 6 weeks which is so wonderful about these flowers that they last such a long time. However when I visited her on Saturday just one week after receipt they have dropped right over and partly dead- before she threw them away i took a photo if you wish to see it i can send by e mail. Very upset.”

Posted 6 months ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 6 months ago

“Delivery arrived a day late, not on time for my mother's birthday. I was not told Royal Mail would take 2 days. There was no option for courier delivery. Packaging and flowers were damaged on arrival. Flowers were dying. Not happy, will not be placing an order again.”

Posted 6 months ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 6 months ago

“I ordered two bouquets of flowers to be delivered to two locations on 3rd October 2023, one arrived on 4th October and the second arrived on 5th October. When I called to complain the Customer Services stated that only 95% of bouquets are delivered on the specified date. Thinking before you order.”

Posted 6 months ago

Thank you for your review. We are sorry you have been unhappy with the delivery of your gifts. After checking the tracking of both orders, we can see they were both delivered on 4th October. If you would like us to send you the tracking for these gift to show the delivery details, please pop us an email over to flowers@bunches.co.uk with the order number and will be provide all the information of the deliveries. Please accept our sincere apologies for any disappointment this matter may have caused. Bunches

Posted 6 months ago

“The flowers were not delivered on time”

Posted 6 months ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our Tracked 24 service is based on a 1-2 working day delivery with a 95% chance of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 6 months ago

“not impressed, the potted rose I bought for my partner's birthday dropped virtually all of its leaves within a few days of arriving.”

Posted 6 months ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with you shortly. Kind Regards - Bunches

Posted 6 months ago

“Disappointed died after 2days”

Posted 6 months ago

Thank you for your review. We are so sorry to hear that your blooms arrived looking disappointing, that's never what we want. We always hope to deliver happiness with our flowers. We take great care in preparing and packaging our bouquets so that they arrive to our customers in the best possible condition. We are sorry that this has not been the case on this occasion, If you could please get in touch with our team on flowers@bunches.co.uk with some more information we would be happy to take a look and make this right. Kind Regards - Bunches

Posted 6 months ago

“Bought an autumn bouquet as a simple surprise for my mother, just to let her know I was thinking of her. The delivery stated it would happen between 5 & 6pm, which was a shame but worked, unfortunately the delivery person didn't knock or leave anything to say that they had been and simply left the battered parcel outside the porch in the rain. Consequently, my mother did not find the parcel until the following morning. Mum said the flowers were ok, although doing much better after a few days of care, not exactly music to my ears. Obviously the end of the shift time hindered a bit, probably didn't help the state of the box either being shoved around in the van all day. Would just be nice for someone to actually think, these have probably been bought to brighten someone's day so I could help that...... Like most delivery firms probably far too many to do in far too short a time, but isn't the point the experience that they provide and the message they give of Bunches as a brand? Hopefully it's clear the message I got. Won't be using again I'm afraid.”

Posted 6 months ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 6 months ago

“I'm sorry to say I was very disappointed in last flowers bought, not worth the money paid.”

Posted 6 months ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 6 months ago

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Bunches.co.uk is rated 4.7 based on 189,434 reviews