Bunches.co.uk Reviews

4.7 Rating 202,086 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 202,086 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not what I expected at all, false advertising!”

Helpful Report

Posted 8 years ago

Thank you for your feedback, I am very sorry to hear about this matter. I can see that you have been in touch with us and spoken to a college of mine regarding this matter. Please accept our sincere apologies.

Posted 8 years ago

“Very disappointed. The £20 bunch of flowers looked as though they had been bought from a Texaco garage forecourt and we're bent and broken. Flowers didn't arrive until after 3pm. Half the day gone and I had to tell my mum in the end that flowers are going to be delivered. Spoilt the surprise element. I wish I had gone to Morrisons and saved my money.”

Helpful Report

Posted 8 years ago

Thank you for your feedback Tracy. I'm sorry to hear about the quality received. Please could you contact our Customer Support Team at flowers@bunches.co.uk or on 0800 626 249 and we will happily look into this further for you. Thank you and Sincere apologies again.

Posted 8 years ago

“I was told I get 15 stems I got 9”

Helpful Report

Posted 8 years ago

Thank you for your feedback. I'm sorry to hear about your disappointment caused and that your bouquet was missing stems. Please could you contact our Customer Support Team at flowers@bunches.co.uk or on 0800 626 249 and we will happily look into this further for you.

Posted 8 years ago

“I would never use or recommend the company for flowers. I wrote a complaint at the weekend about flowers I ordered for my grans 85th birthday and I am still waiting a reply. The flowers were dead and for the cost the lack of flowers was shocking.”

Helpful Report

Posted 8 years ago

Thank you very much for getting in touch with your feedback, I can see that you have spoken to a member of our team who has now resolved this matter for you with our sincere apologies.

Posted 8 years ago

“Dear Bunches, I've been ordering flowers with your company for some time now. Last week o ordered orchids for my friends. Today Isolde to her and she still didn't get the flowers. So it's very dissatisfied”

Helpful Report

Posted 8 years ago

Thank you for getting in touch Aliya. I'm sorry to hear about your disappointment caused and that your order has not arrived. Please could you contact our Customer Support Team at flowers@bunches.co.uk or on 0800 626 249 and we will happily look into this further for you.

Posted 8 years ago

“Flowers sent as part their Mother's Day promotion arrived late and withered. Sent two emails to notify them but received no response. Sad as I've been a loyal customer up until now.”

Helpful Report

Posted 8 years ago

Thank you for your feedback Gerald. I'm sorry to hear about your disappointment caused and that you have now received a reply to your email. I have taken a further look into this and I am not able to locate any communication from you. Could you please contact our Customer Support Team at flowers@bunches.co.uk or on 0800 626 249 and we will happily look into this further for you.

Posted 8 years ago

“Good Morning Just had feedback from my mother-in-Law yesterday, mentioning her disappointment regarding the Mothers Day arrangement that we ordered for her. Apparently the flowers lasted 5 days, then withered and died. We always use Bunches for birthdays and other special occasions and they've always been very well received ! What's gone wrong with the quality of our last order? Kind regards Diane Bywell”

Helpful Report

Posted 8 years ago

Thank you for your feedback Diane. We are extremely sorry to hear of the disappointment caused and would like to look into this further for you. If you could please contact our Customer Support team on 0800 626 249 one of our team members will be more than happy to help. Thank you

Posted 8 years ago

“Flowers were delivered 4 days late and were withered when they were received”

Helpful Report

Posted 8 years ago

Thank you for your feedback Adrian. We are extremely sorry to hear of the disappointment caused. I have taken a look into this and can see from our records that your recipient has gotten in contact with our Customer Support team and that this matter has now been rectified. Thank you

Posted 8 years ago

“My friend did not receive flowers!!! She wait AGAIN. I payed for that and no flowers to her. Great THANK YOU !”

Helpful Report

Posted 8 years ago

Thank you for your feedback Malle . We are extremely sorry to hear of the disappointment caused and would like to look into this further for you. If you could please contact our Customer Support team on 0800 626 249 one of our team members will be more than happy to help. Thank you

Posted 8 years ago

“Really disappointed with Bunches. Ordered a bouquet of flowers for Mother's Day and paid £5.95 for delivery on Saturday 25th. The order never turned up and I was told that they didn't know why. The money was refunded, but Bunches were unwilling to send me my flowers. Really bad service and sadly I won't be using them again.”

Helpful Report

Posted 8 years ago

Thank you for your feedback. We are extremely sorry to hear of the disappointment caused. I have taken a look into this and can see from our records that you have now been in contact with our Customer Support team and that this matter has now been rectified. Thank you

Posted 8 years ago

“Very disappointed - flowers were finally delivered in bad shape almost a week late for bereavement anniversary. Very embarrassing. Called in, very little empathy and no follow up (reported 2 weeks ago). Never again.”

Helpful Report

Posted 8 years ago

“No attempt to perform the alternative delivery”

Helpful Report

Posted 8 years ago

Thank you for your comment. Please do contact our Customer Support Team at flowers@bunches.co.uk and we will happily look into this further for you.

Posted 8 years ago

“I could have bought a bunch from the supermarket and probably posted them for less money and they would have been BETTER. Chocolate buttons? these chocs for an adult unwell lady.What an insult.Never again.I sadly ordered other flowers for a funeral in Chichester next week.Dreading what they are going to be like.They are for a 28yr old man who died form Sudden Death Syndrone. I am so so upset with your company”

Helpful Report

Posted 8 years ago

Thank you for your feedback Helen . We are extremely sorry to hear of the disappointment caused and would like to look into this further for you. If you could please contact our Customer Support team on 0800 626 249 one of our team members will be more than happy to help. Thank you

Posted 8 years ago

“The flowers my mum received for her Birthday and Mother's Day combined looked nothing like the picture on the website. They arrived in a box although we paid over the top for a courier. The chocolates came in a net bag!”

Helpful Report

Posted 8 years ago

Thank you for your feedback . We are extremely sorry to hear of the disappointment caused and would like to look into this further for you. If you could please contact our Customer Support team on 0800 626 249 one of our team members will be more than happy to help. Thank you

Posted 8 years ago

“There was a problem on website when I placed the order, which resulted in my placing 2 orders within minutes. I phoned first thing next day to explain but as the flowers had been dispatched the only thing to be done was send one bunch back as they are delivered then I would be re I burned. The driver refused to take them. Leaving me very out of pocket”

Helpful Report

Posted 8 years ago

Thank you for your feedback Christine . We are extremely sorry to hear of the disappointment caused and would like to look into this further for you. If you could please contact our Customer Support team on 0800 626 249 one of our team members will be more than happy to help. Thank you

Posted 8 years ago

“Absolutely everything I will never order from this company again!! Nothing but disappointment!!!”

Helpful Report

Posted 8 years ago

Thank you for your feedback Lauren . We are extremely sorry to hear of the disappointment caused and would like to look into this further for you. If you could please contact our Customer Support team on 0800 626 249 one of our team members will be more than happy to help. Thank you

Posted 8 years ago

“They arrived late”

Helpful Report

Posted 8 years ago

Thank you for your feedback. We are extremely sorry to hear of the disappointment caused and would like to look into this further for you. I have taken a look into your order and can see that our free delivery service with the Royal Mail was chosen. As advertised this service can take place between 1-2 days. If you could please contact our Customer Support team on 0800 626 249 one of our team members will be more than happy to help. Thank you

Posted 8 years ago

“Worse flower delivery service ever. There was an issue with the form when I was ordering so the message I wanted in my card wasn't displaying correctly, I contacted them right away once the confirmation email came through (via email as I am overseas) & have still received no response to date. The flowers were delivered with only half a message so my poor mum didn't know which one of her children they were sent from! The quality of the flowers was also very poor. Then they had the cheek to send me an automated email asking for a review on this site! Order elsewhere!”

Helpful Report

Posted 8 years ago

Thank you for your feedback. We are extremely sorry to hear of the disappointment caused and would like to look into this further for you. If you could please contact our Customer Support team on 0800 626 249 one of our team members will be more than happy to help. Thank you

Posted 8 years ago

“Poor quality flowers, poor transportation, flowers not transported in water, terrible customer services”

Helpful Report

Posted 8 years ago

Thank you for your feedback. I'm sorry to hear about your disappointing experience. If there is anything else that we can do to help, please do call our Customer Support Team on 0800 626249.

Posted 8 years ago

“The flowers were not fresh”

Helpful Report

Posted 8 years ago

Thank you for your comment. Please do contact our Customer Support Team at flowers@bunches.co.uk and we will happily look into this further for you.

Posted 8 years ago

Bunches.co.uk is rated 4.7 based on 202,086 reviews