Bunches.co.uk Reviews

4.7 Rating 202,088 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 202,088 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The flowers that's I received were nearly dead”

Helpful Report

Posted 8 years ago

Thank you for your feedback Chloe. I'm sorry to hear about the quality of the flowers that you received. Please do contact our Customer Support Team at flowers@bunches.co.uk or on 0800 626 249 and we will happily look into this further for you.

Posted 8 years ago

“Flowers where of poor standard, bought for mum for mothers day, flowers looked more like weeds, very disappointed”

Helpful Report

Posted 8 years ago

Thank you for your feedback Daniel. We are extremely sorry to hear of the disappointment caused and would like to look into this further for you. If you could please contact our Customer Support team on 0800 626 249 one of our team members will be more than happy to help. Thank you

Posted 8 years ago

“Flowers were nothing like picture and bashed in the box. Some looked dead.”

Helpful Report

Posted 8 years ago

Thank you for your feedback Katie. I'm really sorry to hear about your disappointment with the flowers you ordered. I see that our Customer Support Team have been dealing with this for you. Please do call us on 0800 626429 if you need any further help.

Posted 8 years ago

“I ordered some flowers to arrive on Mothers Day and they arrived the following day. I emailed in on Monday and as of today (Thursday) I still haven't heard back. Very unhappy customer and disappointed Mum :(”

Helpful Report

Posted 8 years ago

Thank you for your feedback Christina. I’m to hear about your disappointing experience. If you can call our Customer Support Team on 0800 626249 at your convenience, we will look into this for you.

Posted 8 years ago

“The flowers delivered were nothing like the picture. They came a day early and were pathetic. I could of got a better bunch in the supermarket for half the price. Would not recommend this service.”

Helpful Report

Posted 8 years ago

Thank you for your comments Mandy. I’m sorry to hear about your disappointment. Please do contact our Customer Support Team at flowers@bunches.co.uk or on 0800 626249 if you would like to discuss this with us.

Posted 8 years ago

“I am sorry to have to write this But I was very upset at the standard of the flowers that was delivered and did not look anything like the photo on the internet Poor quality and was not worth to money Also the chocolates was not included in the delivery”

Helpful Report

Posted 8 years ago

Thank you for your comments Paula. I’m sorry to hear about your disappointing experience. I see that our Customer Support Team are dealing with this for you but if we can help further, please call on 0800 626249.

Posted 8 years ago

“The flowers were not delivered as specified on mothers day At extra cost of delivery I will be looking for a refund of this charge”

Helpful Report

Posted 8 years ago

Thank you for your feedback Lance. I'm really sorry to hear that the flowers you ordered arrived late. Please do call our Customer Support Team on 0800 626 249 and we will deal with this for you.

Posted 8 years ago

“I am very disappointed. I paid extra to be delivered to my sister's birthday and did not happen. Even she stayed home specially to wait the courier. I have sent an email to customer service and even today no one answered me. Later, my sister called them and I have promised to deliver the other day, which happened, but you forgot to put the chocolate (as it is written large on your site). This was the first and the last time I buy from you.”

Helpful Report

Posted 8 years ago

Thank you for your feedback. I'm sorry to hear about your disappointing experience. I see that our Customer Support Team have now dealt with this for you but please do contact us at flowers@bunches.co.uk if you need any further help.

Posted 8 years ago

“When the flowers arrived some were dead and the bunch looked nothing like what I ordered there was about five flowers in there was very disappointed”

Helpful Report

Posted 8 years ago

Thank you for your feedback Jamie. I'm sorry to hear about your disappointment with the flowers you ordered. Please do contact our Customer Support Team at flowers@bunches.co.uk or on 0800 626 249 and we will happily look into this further for you.

Posted 8 years ago

“I ordered flowers for mothers day and for what i paid i was disgusted with what i received then they asked for my reference and then never got back to me. Never use them again.”

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Posted 8 years ago

Thank you for your feedback Warren. I'm sorry to hear about your disappointing experience. Please do contact our Customer Support Team on 0800 626 249 at your convenience and we will deal with this for you.

Posted 8 years ago

“So small could have purchased same bunch for £5.99 at a supermarket instead of £28 with bunches! Some flowers also way past their best and dying! An embarrassment. Complaint emailed but no response received.”

Helpful Report

Posted 8 years ago

Thank you for your feedback Paul. I'm sorry to hear about your disappointing experience. Please do contact our Customer Support Team on 0800 626 249 at your convenience and we will deal with this for you.

Posted 8 years ago

“I was promised morning delivery and paid the extra money to guarantee the delivery, then, when it was too late to make other arrangements, I was told that it would be delivered 'sometime' during the day, focing my 88 year old mother to wait at home all day. The delivery company had problems but instead of Bunches making other arrangements with other delivery firms they just sent a 'sorry' email. This is totally unacceptable and hence I will never use your company again, I just can't trust you!”

Helpful Report

Posted 8 years ago

Thank you for your comments Matthew. I'm sorry to hear about your disappointment with the delivery of your gift through our delivery partner DPD. Please do contact our Customer Support Team on 0800 626 249 if we can be of further help to you.

Posted 8 years ago

“My sister and I are currently both studying in Australia and ordered these flowers to be delivered to the UK on Mothering Sunday. In an email I received, it told me that on the morning of Mother's Day, I will receive an email giving me a one hour time slot to when the flowers will be delivered. I never received this email and so I notified my family (except my Mother as this was a surprise). The flowers didn't arrive until 9pm. My Mother was so upset thinking that we hadn't thought about her and it made both myself and my sister feel dreadful. If I knew the flowers weren't coming until 9pm then I would have never had ordered from you in the first place.”

Helpful Report

Posted 8 years ago

Thank you for your feedback Bethan. I'm sorry to hear about your disappointment with the delivery of your gift through our delivery partner DPD. Please do contact our Customer Support Team at flowers@bunches.co.uk if we can be of further help to you.

Posted 8 years ago

“Never again will order from this site. The flowers that I payed for Mother's Day were disgusting. They looked nothing like the picture off the web site. To say I was disappointed is an understatement. No reply to My email complaining either.”

Helpful Report

Posted 8 years ago

Thank you for your feedback Dee. I’m sorry to hear about your disappointing experience. Please do call our Customer Support Team on 0800 626249 and we will look into this for you.

Posted 8 years ago

“I have bought various bunches of flowers and are usually of a high quality but the bunch i recieved for my wife on mothers day was terrible. They came squashed in a box more than half were dead and the card was cramped in with no care taken. Even the cake that accompanies it was all broken. I must admit i am very dissapoint as held this place in high regard an fell it may be my last order.”

Helpful Report

Posted 8 years ago

Thank you for your comments Scott. I’m really sorry to hear about your disappointing experience. If you can contact our Customer Support Team at flowers@bunches.co.uk or on 0800 626249, we will happily look into this for you.

Posted 8 years ago

“Very disappointed with the bunch of flowers. My sister got my mum an £8 bunch of flowers from the local supermarket and they were bigger brighter and better quality the the £32 bunch I purchased from your selfs I wouldn't not buy from you again”

Helpful Report

Posted 8 years ago

Thank you for your feedback Stephanie. I'm sorry to hear about your disappointment with the flowers you ordered. Please do contact our Customer Support Team at flowers@bunches.co.uk or on 0800 626 249 and we will happily look into this further for you.

Posted 8 years ago

“Paid 4 'guaranteed' Sunday delivery 4 Mother's Day. Dried-out, wilting flowers delivered Monday. No reason, no refund, no reply”

Helpful Report

Posted 8 years ago

Thank you for your feedback Paul. I'm sorry to hear about the late delivery of your gift through our delivery partner DPD. Please do call our Customer Support Team on 0800 626 249 and we will deal with this for you.

Posted 8 years ago

“Absolutely shocking arranged flowers for mothers day for my partner we have a 5 month old daughter so it was my partners 1st mummy day & it was dreadful the flowers were in a shabby shape just totally disappointing would t recommend using bunches ever again”

Helpful Report

Posted 8 years ago

Thank you for your comments Robert. I'm sorry to hear about your disappointment with the flowers you ordered. Please do contact our Customer Support Team at flowers@bunches.co.uk or on 0800 626 249 and we will happily look into this further for you.

Posted 8 years ago

“I ordered extra large bouquet of flowers for Mother's Day and paid £37.95 including delivery and when I saw them was very disappointed and not worth the money!!!”

Helpful Report

Posted 8 years ago

Thank you for your feedback. I’m sorry to hear about your disappointment with the flowers you ordered. Please do contact our Customer Support Team on 0800 626249 if you would like to discuss this with us.

Posted 8 years ago

“The bunch of flowers was very small. It looked bigger in the pictur. I followed instructions on card but the flowers started dying the next day. Unhappy customer. Will not be buying flowers from here again. Feel ripped off”

Helpful Report

Posted 8 years ago

Thank you for your comments. I’m sorry to hear that you are disappointed with the flowers you ordered. If you can contact our Customer Support Team at flowers@bunches.co.uk or on 0800 626249, we will happily look into this for you.

Posted 8 years ago

Bunches.co.uk is rated 4.7 based on 202,088 reviews