“i could off got a better bunch of flowers at the supermarket so disapointed”

Posted 8 years ago

Thank you for your review Lisa. We are very sorry to hear to hear this and for any disappointment that this has caused. Please could you contact our Customer Support team on either 0800 626 249 or at flowers@bunches.co.uk as we will be happy to look into this further. Thank you

Posted 8 years ago

“horrible company I did not received what I ordered avoid do not buy flowers from them!!!”

Helpful Report

Posted 8 years ago

Thank you for your review Parisa. We are very sorry to hear to hear this and for any disappointment that this has caused. Please could you contact our Customer Support team on either 0800 626 249 or at flowers@bunches.co.uk as we will be happy to look into this further. Thank you

Posted 8 years ago

“The flowers did not arrive until late evening, The driver left them by the door and legged it so we do not know what time they arrived. Mother was long gone.”

Helpful Report

Posted 8 years ago

Thank you for your review Chris. We are very sorry to hear to hear this and for any disappointment that this has caused. I have taken a look into your order and according to the tracking information that DPD have recorded your flower gift was left outside the front door on your requested date at 11.01am. We are very sorry to hear that you have been disappointment regarding the delivery of your flower gift and if you would like to discuss this further please do could you contact our Customer Support team on either 0800 626 249 or at flowers@bunches.co.uk as we will be happy to look into this further. Thank you

Posted 8 years ago

“Delivered flowers on wrong day and flowers were small bunch - nothing like what it said and looked like online.”

Helpful Report

Posted 8 years ago

Thank you for your review Kaylie. We are very sorry to hear to hear this and for any disappointment that this has caused.I have taken a look into your order and I can see that our free delivery with the Royal Mail. As advertised this delivery can take place between a 1-2 day period. Although we are aware of this period we do not know which day out of the two that the gift will arrive on. We do offer a guaranteed delivery to arrive on the day of our customers choosing for an additional £5.95 or £7.95. We are very sorry to hear that you have been disappointed with the flower gift that was received please could you contact our Customer Support team on either 0800 626 249 or at flowers@bunches.co.uk as we will be happy to look into this further. Thank you

Posted 8 years ago

“I ordered some flowers for my daughter's 50th birthday. I was horrified when I arrived at her home and saw this very sad looking bunch of flowers which were wilting and leaves dropping. I told her to put them in the dustbin because I felt so upset everytime I looked at them.”

Helpful Report

Posted 8 years ago

Thank you for your review Maureen. We are very sorry to hear to hear this and for any disappointment that this has caused. Please could you contact our Customer Support team on either 0800 626 249 or at flowers@bunches.co.uk as we will be happy to look into this further. Thank you

Posted 8 years ago

“Shocking service. Flowers did not arrive on selected day. When I rang to complain they tried blaming it on the address. Luckily I got a refund and was able to order from my usual and more reliable company. Will not stray away from Marks and Spencer again after this incident.”

Helpful Report

Posted 8 years ago

Thank you for your feedback Suzie, We are very sorry to hear of this and for any disappointment caused. As you have mentioned I can see from our records that you have been in contact with our Customer Support team and that this matter has now been both looked into and rectified. Thank you

Posted 8 years ago

“Wrong delivery and when I contacted you - you just didn't want to know!”

Helpful Report

Posted 8 years ago

Thank you for your review. We are very sorry to hear to hear this and for any disappointment that this has caused. Please could you contact our Customer Support team on either 0800 626 249 or at flowers@bunches.co.uk as we will be happy to look into this further. Thank you

Posted 8 years ago

“Very poor quality flowers, wilting and tired looking”

Helpful Report

Posted 8 years ago

Thank you for your review Josephine. We are very sorry to hear to hear this and for any disappointment that this has caused. Please could you contact our Customer Support team on either 0800 626 249 or at flowers@bunches.co.uk as we will be happy to look into this further. Thank you

Posted 8 years ago

“Order not delivered within the 2 day delivery promise so not received in time as a gift. It was therefore not accepted on late delivery and was returned. I am still awaiting a refund after having been in touch via email and frankly being ignored. Would not recommend this company.”

Helpful Report

Posted 8 years ago

Thank you for your review. We are very sorry to hear to hear this and for any disappointment that this has caused. I can see from our records that you have been in contact with our Customer Support team this morning that that this issue has now been looked into and rectified. Thank you

Posted 8 years ago

“I ordered flowers to be delivered on the 13th April as a birthday surprise and they have not been delivered and no explanation given! Would like to know what happened and what they will do about it?,”

Helpful Report

Posted 8 years ago

Thank you for your review Denise. We are very sorry to hear to hear this and for any disappointment that this has caused. I can see from our records that you have been in contact with our Customer Support team this morning that that this issue has now been looked into and rectified. Thank you

Posted 8 years ago

“Thin stemmed tulips yellow leaves not green and dead other white flowers wiv dead bits in Also no writing on card i pd over 2 pounds for my auntie didnt know who they were for terrible auntie was upset shes 87 yrs old and i wanted to cheer her up .”

Helpful Report

Posted 8 years ago

Thank you for your review. We are very sorry to hear to hear this and for any disappointment that this has caused. Please could you contact our Customer Support team again on either 0800 626 249 or at flowers@bunches.co.uk as we will be happy to look into this further. Thank you

Posted 8 years ago

“Birthday flowers on Thursday before Easter. My friend was out so there was no delivery. I asked that they should deliver to a neighbour but that will not happen now until Tuesday after Easter. I guess the flowers will be dead by then.”

Helpful Report

Posted 8 years ago

Thank you for your review. We are very sorry to hear to hear this and for any disappointment that this has caused. Please could you contact our Customer Support team again on either 0800 626 249 or at flowers@bunches.co.uk as we will be happy to look into this further. Thank you

Posted 8 years ago

“Very diasapointed with the flowers which were ordered not as described as in the photo some of the flowers missing from that in the photo I have sent a email of complaint won't be ordering again”

Helpful Report

Posted 8 years ago

Thank you for your review. We are very sorry to hear to hear this and for any disappointment that this has caused.I have spoken to our Customer Support team and it does appear that we as yet have not received an email from you. Please could you contact our Customer Support team again on either 0800 626 249 or at flowers@bunches.co.uk as we will be happy to look into this further. Thank you

Posted 8 years ago

“while placing an order for my boys mums 30th bday I was given the option of what delivery day I wanted, along with free Royal Mail delivery. The day before her bday my boy rung to say they'd turned job inryng customs rsevlrvices and was told 'we'll we can't promise what day as you chose Royal Mail and that's a two day service. I argued that even my confirmation email stated delivery on a chosen day. I was asked to email a this over to him and he'd get back to me. This was last Tuesday 11/03/17 and I'm still waiting for a reply. On this experience I will not be using your company in the future”

Helpful Report

Posted 8 years ago

Thank you for your review Simon. We are very sorry to hear to hear this and for any disappointment that this has caused.I have spoken to our Customer Support team and it does appear that we as yet have not received an email from you. Please could you contact our Customer Support team again on either 0800 626 249 or at flowers@bunches.co.uk as we will be happy to look into this further. Thank you

Posted 8 years ago

“My mum and I have used Bunches on numerous occasions and have always been happy with the service. However, this last experience has been very poor indeed. I ordered a bouquet on behalf of my dad (for their 40th wedding anniversary). The bouquet she received was very poor and so she rang to complain. The following day a replacement bouquet was sent but still was not up to standard. Very disappointing and we shall not use this company again.”

Helpful Report

Posted 8 years ago

Thank you for your review. We are very sorry to hear to hear this and for any disappointment that this has caused. Please could you contact our Customer Support team on either 0800 626 249 or at flowers@bunches.co.uk as we will be happy to look into this further. Thank you

Posted 8 years ago

“Flowers ordered for friends birthday on 11th April have not arrived yet. So disappointing as I paid for courier delivery. Have been in touch but no date given.”

Helpful Report

Posted 8 years ago

Thank you for your feedback Maureen. I'm very sorry to hear you have been disappointed regarding the delivery of your flower gift on this occasion. I can see that you have already been in contact with our Customer Support team and this matter has been rectified. Thank you

Posted 8 years ago

“Would not buy from here again. Some of my flowers looked half dead and falling off”

Helpful Report

Posted 8 years ago

Thank you for your feedback Jessica . I'm very sorry to hear about you have been disappointed on this occasion. If there is anything that we can do to help, please do call our Customer Support Team on 0800 626249 or at flowers@bunches.co.uk. Thank you

Posted 8 years ago

“My daughter ordered a bouquet for us for our Ruby Wedding Anniversary. When it arrived on Wednesday ( 12/04/17) it was AWFUL. I phoned to express my dismay as I have used Bunches several times in the past. Another bouquet arrived today - equally disappointing! I shall certainly NOT be recommending BUNCHES to anyone in the future. We have received numerous bouquets for our Ruby Wedding Anniversary from INTERFLORA, TESCO & SAINSBURYS which knock spots off BUNCHES & for less money. VERY VERY DISAPPOINTED as we used your company initially on recommendation from Nigella Lawson.”

Helpful Report

Posted 8 years ago

Thank you for your feedback . I am very sorry to hear about you have been disappointed on this occasion. If there is anything that we can do to help, please do call our Customer Support Team on 0800 626249 or at flowers@bunches.co.uk. Thank you

Posted 8 years ago

“I cannot say how disappointed l was with the flowers you sent on my behalf. Two bunches nothing like those ordered. You need to address my concerns.”

Helpful Report

Posted 8 years ago

Thank you for your feedback Brian. I'm sorry to hear you have been disappointed on this occasion. I can see that you have already been in contact with our Customer Support team and this matter has been rectified.

Posted 8 years ago

“I ordered an orchid which looked very nice in your advert. When it came l was so disappointed l sent it back. Bunches refunded me the cost of the flower but l am still waiting for the £8.95 postage.”

Helpful Report

Posted 8 years ago

Thank you for your review. We are very sorry to hear to hear this and for any disappointment that this has caused. Please could you contact our Customer Support team on either 0800 626 249 or at flowers@bunches.co.uk as we will be happy to look into this further. Thank you

Posted 8 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews