Bunches.co.uk Reviews

4.7 Rating 202,013 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 202,013 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Flowers did not seem fresh and poorly arranged.”

Helpful Report

Posted 7 years ago

Thank you for your review Antony, I'm very sorry to hear of your disappointment regarding your recent flower gift. We will be in contact with you very shortly to discuss this issue further. If you would like to contact our Customer Support Team please do so by emailing flowers@bunches.co.uk or calling us on 0800.626.249 as we are very happy to help. Thank you Thank you

Posted 7 years ago

“I ordered the large Iris and Freesias and the delivery date was set on the 27/02 but it did not arrive in time. In addition, some of the flowers had already bloomed whilst some still very early in their buds. This created the problem of them wilting at different times. Whilst my freesias has already fully bloomed, the iris ones had not even begin to show colour. A few days had passed and the iris then began to bloom but the petals were dried and flaky, as if they had been there for a long time even though they just came out of the bud. The biggest problem now is that whilst some of the iris are beginning to bloom the freesias are starting to wilt and fall off so my bouquet looks immensely messy and old.”

Helpful Report

Posted 7 years ago

Thank you for your review, I am very sorry to hear of your disappointment regarding your recent flower gift. We will be in contact very shortly and hope that we can get this matter rectified. Thank you

Posted 7 years ago

“I ordered a spring bouquet for my daughter-in-law who had just given birth to her first baby and it looked lovely on your website. However when I saw it in her vase, I was very dissappointed - it looked just like a very small cheap bunch I could have bought from my local supermarket. Defininitely not worth the money.”

Helpful Report

Posted 7 years ago

Thank you for your review, I’m very sorry to hear about your disappointment regarding your recent flower gift. We will be in contact very shortly but If you would like to contact us at flowers@bunches.co.uk or on 0800 626249, we will be very happy to look into this further. Thank you

Posted 7 years ago

Thank you for your review. I'm really sorry to hear about your disappointment. We will be in touch with you shortly to resolve this with you. Kind Regards - Bunches

Posted 7 years ago

“Been a reciever and sent...not happy with either , some weee sent to me on valantines but arrive 2 days late and eent strsight in the bin as dead and drooping , i sent a plant to my sister , although arrived as she was near her from door the post man said she wasnt there to answer and took it back and she had to collect in two days...again pot chipped and plant not in great condition ... nearly £30 ... unhappynd wont use again .”

Helpful Report

Posted 7 years ago

“Disappointing for the price. Sparse amount of flowers, only three roses in the bouquet,lasted around about 6 days. Received a day before stipulated date, admit standard post. This was the first time of purchasing from you. Will not be purchasing again. Should have gone to past on-line florist which I have used in the past.”

Helpful Report

Posted 7 years ago

Thank you for your review. I'm really sorry to hear about this. I've just sent you an email and hope we can make this right for you. Kind Regards - Bunches

Posted 7 years ago

“The bouquet we had delivered on Tuesday 13th February for Valentines Day began to droop by Saturday 17th, we were very disappointed as by Monday 19th we had to dispose of most of the flowers except one red rose and some freesias. I have had many arrangements from Bunches in the past and I and the recipients have had much pleasure from them.”

Helpful Report

Posted 7 years ago

Thank you for your review. I am very sorry to hear the flowers haven't lasted the 7 days of freshness we guarantee them for. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 7 years ago

“The flowers looked nice but didnt smell of anything at all.”

Helpful Report

Posted 7 years ago

“Looked very nice in photo but I’m real life, the flowers aren’t fresh and half of them were smashed. The flowers haven’t bloomed neither”

Helpful Report

Posted 7 years ago

Thank you for your review. I'm really sorry to hear about your disappointment. We will be in touch with you shortly to resolve this with you. Kind Regards - Bunches

Posted 7 years ago

“timing of delivery”

Helpful Report

Posted 7 years ago

Thank you for your review, . If you would like to contact us via phone on 0800626249, or alternatively via email to flowers@bunches.co.uk, we will be more than happy to discuss this with you. Kind Regards - Bunches

Posted 7 years ago

“Received a bunch of flowers for Valentines, however, flowers started to die after only a few days.”

Helpful Report

Posted 7 years ago

Thank you for your review. I'm really sorry to hear the flowers haven't lasted very long. We will be in touch with you shortly to resolve this with you. Kind Regards - Bunches

Posted 7 years ago

“The service was excellent and flowers arrived spot on time. The flowers themselves were very disappointing. They looked dull and somewhat limp on arrival. Instructions with them were followed to the letter and I expected them to pick up during the next few hours. Not so, and after a couple of days they were just about fit for the bin. Overall opinion; a very good service but the flowers, on this occasion, were well below the standard that I would expect from Bunches.”

Helpful Report

Posted 7 years ago

Dear Cathel , Thank you for your review. I'm really sorry to hear about your disappointment. I've sent you an email in the hope we can rectify this with you. Kind Regards - Bunches

Posted 7 years ago

“Never had an issue with Bunches ordered many flowers over the years, but recently ordered some for valentines only to find upon arrival the one rose head was broken completely and the rose sitting in the bottom of the holder and the flowers themselves almost seemed like they were dying before we had even taken them out the packaging. Was disappointed in comparison to previous experience I have had.”

Helpful Report

Posted 7 years ago

Than you for your review Dan. I'm really sorry to hear this. We will be in touch with you shortly to resolve this with you. Kind Regards - Bunches

Posted 7 years ago

“Nothing like the picture very disappointed”

Helpful Report

Posted 7 years ago

Thank you for your review. I'm really sorry to hear about your disappointment. I've just sent you an email in the hope we can resolve this with you. Kind Regards - Bunches

Posted 7 years ago

“For an expensive bunch of flowers turning up in a big box.... Tuned out to be a small rubbish bunch of flowers... Real anti climax, and disappointing on our anniversary! Will never buy flowers online again...”

Helpful Report

Posted 7 years ago

Thank you for your review. I'm really sorry to hear about your disappointment. We will be in touch with you shortly to resolve this with you. Kind Regards - Bunches

Posted 7 years ago

“Red roses delivered were poor quality with at least three heads broken.”

Helpful Report

Posted 7 years ago

Thank you for your review Nigel. I'm really sorry to hear about this. I've just sent you an email and hope we can make this up to you and the recipient. Kind Regards - Bunches

Posted 7 years ago

“The flowers I ordered for Valentine's Day didn't turn up until the afternoon of the day. The freesias soon went off and the irises never opened. The gypsophila's still okay. I'm sure there was something about the flowers being guaranteed for 5 days. Yeah, right.”

Helpful Report

Posted 7 years ago

Thank you for your review. I'm really sorry to hear about your disappointment and to hear the flowers didn't last the 7 day freshness we guarantee them for. We will be in touch with you shortly to resolve this with you. Kind Regards - Bunches

Posted 7 years ago

“I had ordered flowers for my mothers birthday. I ordered in plenty of time however they did not reach her until the day after which defeated the point!”

Helpful Report

Posted 7 years ago

Thank you for your review. I am sorry to hear you have been disappointed with the delivery of your flowers. We will be in touch with you shortly to discuss this with you. Kind Regards - Bunches

Posted 7 years ago

“Roses are dying yet kept in a balanced, natural light area of the lounge - overuse of Gypsophila to the detriment of the Roses. Freesias have opened up well and blooms good. We supported you through our retail business even after the Post Office arrangement ceased. A very disappointed Thompson household.”

Helpful Report

Posted 7 years ago

Thank you for your review Leslie. I'm sorry to hear you have been disappointed with your recent flower gift. We will be in touch with you very soon to disucss this with you. Kind Regards - Bunches

Posted 7 years ago

“Flowers looked pathetic. No water in them so the lilies were whiltered and looks half dead. Was embarrassed when my mum received them for her birthday. Will definitely not be ordering again.”

Helpful Report

Posted 7 years ago

Dear Carol-Ann Thank you for your review, I am sincerely sorry to hear you have been disappointed with your recent flower gift. We will be in contact with you very soon to make this right for you. Kind Regards Bunches

Posted 7 years ago

“Issues with delivery dates that their support was distinctly unhelpful with. The flowers were good, but had delivery issues in the past and won't be using them again.”

Helpful Report

Posted 7 years ago

I'm sorry to hear you have had some problems with your delivery, we will be in touch with your very soon to discuss this with you. Kind Regards - Bunches

Posted 7 years ago

Bunches.co.uk is rated 4.7 based on 202,013 reviews