Bunches.co.uk Reviews

4.7 Rating 202,032 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 202,032 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was a wonderful surprise to receive the box of flowers. Unfortunately when I opened them some of the flowers were a little bit worse for wear and some of the grass is in it with very brown and dried and all the Roses were starting to Fray a bit.”

Helpful Report

Posted 7 years ago

I'm really sorry to hear this and for your disappointment regarding how your flower gift has been received Debbie . We will be in touch with you shortly to make this right for you. Thank you

Posted 7 years ago

“Website was not customer friendly resulting in not being able to check a multiple order before completion. Outcome resulted in messages being attached to the wrong order. I have not had this difficulty in the past. However, a telephone call to Adam in customer services was very helpful in sorting out this confusion.”

Helpful Report

Posted 7 years ago

We are very sorry to hear of your difficulties you experienced whilst purchasing your flower gift through our website Margaret. As you have already mentioned I can see that you did get in contact with our Customer Support Team and that this issue was rectified by one of my colleagues over the phone. Thank you

Posted 7 years ago

“I ordered the flowers on a Thursday (at 5:00 pm) and specifically requested that they were for delivery on the Saturday as I knew that the recipients would be home that day. I received a message from the recipients on the Saturday thanking me for the flowers but said when they came home on the Friday evening they found the flowers in a box which had been lobbed over their security gate and were in a sorry and limp state on the grass. Fortunately by the Saturday morning they had revived but the manner and way in which they had been delivered detracted from the enjoyment and impact of the gift.”

Helpful Report

Posted 7 years ago

I'm really sorry to hear this and for your disappointment regarding both the delivery and how your flower gift has been received Carol . We will be in touch with you shortly to make this right for you. Thank you

Posted 7 years ago

“Didnt last long and some flowers were dead. My daughter was upset as it was for her bday.”

Helpful Report

Posted 7 years ago

I'm really sorry to hear this and for your disappointment regarding how your flower gift has been received Denise . We will be in touch with you shortly to make this right for you. Thank you

Posted 7 years ago

“The tulips I ordered for my daughter were all dead in 5 days despite good care. They were not in the greatest condition when they arrived.”

Helpful Report

Posted 7 years ago

I'm really sorry to hear this and for your disappointment regarding how your flower gift has been received Mrs Heaton . We will be in touch with you shortly to make this right for you. Thank you

Posted 7 years ago

“I've used bunches for several years and have always been delighted with them. I usually go for the upgraded bouquet. Sadly this time, I was very disappointed with the picture my friend sent me of the flowers. In view of the fact that I'd paid for the upgraded bunch, It was extremely sparse.”

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Posted 7 years ago

I'm really so to hear of your your disappointment regarding your flower gift . We will be in touch with you shortly to discuss this further. Thank you.

Posted 7 years ago

“When order arrived the flowers were very dried out. Not worth the money.”

Helpful Report

Posted 7 years ago

I'm really sorry to hear this and for your disappointment regarding how your flower gift has been received Lisa . We will be in touch with you shortly to make this right for you. Thank you

Posted 7 years ago

“My friends sent me a plant in a tea cup and saucer to cheer me up following an accident,the plant was very dry and a few of the buds were brown It looked in a sorry state,I watered the plant it responded a little but overall it looks like I have had it for some time and not cared for it,very disappointing and feel sorry for my friend paying for this.I would like to think you could do something to make this better.”

Helpful Report

Posted 7 years ago

I'm really sorry to hear this and for your disappointment regarding how your plant gift has been received Lynne. We will be in touch with you shortly to make this right for you. Thank you

Posted 7 years ago

“Packaging was damaged and did not receive Birthday card that was ordered with the flowers”

Helpful Report

Posted 7 years ago

I'm really sorry to hear this and for your disappointment regarding how your flower gift has been received . We will be in touch with you shortly to make this right for you. Thank you

Posted 7 years ago

“We requested Saturday delivery. They turned up on the Tuesday. Very disappointing! Especially as an anniversary gift.”

Helpful Report

Posted 7 years ago

I'm really sorry to hear of both the late delivery Mrs Pilcher and for your disappointment regarding your flower gift . We will be in touch with you shortly to make this up to you . Thank you.

Posted 7 years ago

“I sent the flowers to my aged aunt, who is in a home. I have no way of telling whether these flowers were received or not. My aunt is in no way of letting me know whether she received them or not. Can you arrange for some way to let me know whether they were received?”

Helpful Report

Posted 7 years ago

I'm really sorry to hear about your disappointment Joy. We will be in touch with you shortly . Thank you.

Posted 7 years ago

“Ordered 3 separate flower orders on 29th December to be delivered on 4th January 2018. Two of the orders were delivered on time but the 3rd order wasn’t received despite a confirmation email sent to me with an order number . On the 6th I found out that this order had not been delivered causing huge embarrassment to me . I phoned bunches and was told that they do not deliver to Dublin and although I had a confirmation of order I should be grateful that the payment hadn’t been processed. The manager was to call me on 8th January , this did not happen . I called back on the 10th and eventually spoke to a team leader who informed me that an email had been sent to me saying this order could not be delivered .....this email NEVER arrived. I was told that a £ 10 credit would be added to my account for my trouble , this also NEVER happened . It’s such a shame as I have used this company a lot in the past but don’t like how they treat regular customers . Come on Bunches ...get your act together !”

Helpful Report

Posted 7 years ago

I'm very sorry to hear of your disappointment regarding this matter Lindsay I have taken a look into this and as you have already mentioned I can see that you have been in contact with our Customer Support Team who are looking currently looking into this. Thank you

Posted 7 years ago

“Ordered a bunch of 3 Amaryllis stems for a friend as a Christmas present. 2 buds were OK and came out, the third in her words "was bruised" and failed to come out at all. Very disappointing as flowers are usually of a very high standard. I also ordered a plant arrangement which failed to turn up (thought to have been lost in the post), but in fairness a very nice plant arrived the next day by Courier after I had notified you. It was just disappointing as I have been sending plant arrangements to this person as she is bedridden, for Christmas for some years and they have always been excellent. The other 3 bunches I ordered were all fine and have lasted very well.”

Helpful Report

Posted 7 years ago

I'm really sorry to hear about your disappointment regarding your flower gift Mrs Bramley. We will be in touch with you shortly to make this right for you. Thank you

Posted 7 years ago

“My friend told me buds in box were loose, a bit battered, no moisture packing round stems, most companies do that, The previous flowers I sent her were better quality.”

Helpful Report

Posted 7 years ago

I'm really sorry to hear about your disappointment regarding your flower gift Sonia. We will be in touch with you shortly to make this right for you. Thank you

Posted 7 years ago

“The flowers were very nice and appreciated by the recipient but I was very disappointed with the delivery service which went via DPD, who instead of contacting the recipient kept emailing me with a delivery time slot. Also it seems that the last digit had been missed from my friends phone number, even though it was in the order details. I eventually sent my friend an sms with the time slot as I did not have any faith in the procedure at the other end. Having to do that removed all anonymity from the gift and all manner of surprise and I am very disappointed about this. I already emailed Bunches who were apologetic and I asked what steps will be taken to ensure this does not happen again ...”

Helpful Report

Posted 7 years ago

I'm very sorry to hear of your disappointment regarding your flower gift Janet. I have taken a look into this and as you have already mentioned I can see that you have been in contact with our Customer Support Team who are looking currently looking into this. Thank you

Posted 7 years ago

“The flowers i ordered were not the usual high quality i normally get. They didn't seem very fresh , after a few days they seem withered. They have not lasted over a week.....very disapointed this time.”

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Posted 7 years ago

I'm really sorry to hear about your disappointment regarding your flower gift Derek. We will be in touch with you shortly to make this right for you. Thank you

Posted 7 years ago

“I ordered flower's for my mother in law's birthday. Unfortunately, she rang to tell me that the flower's had arrived in a dreadful state. Stems were broken and some of the petals had already turned brown! I am extremely disappointed....I have sent an email to Customer Services but have heard nothing todate.”

Helpful Report

Posted 7 years ago

I'm really sorry to hear about your disappointment Denise. We will be in touch with you shortly but in the meantime if you would like to get in contact again with our Customer Support Team you can by calling either 0800 626 249 or at flowers@bunches.co.uk . Thank you

Posted 7 years ago

“I ordered a bouquet costing £26.99 for each of my two sisters as Christmas gifts and one was very poor. There was no water with the flowers at all and some of the flowers were dead. I asked for a refund and was offered an upgraded bouquet as way of an apology. The second bouquet arrived at my sister's house in even worse condition the first. The 12 red roses they sent were awful, old and brown, my sister felt insulted that such poor flowers had been deliverd to her! Also the second bouquet was £2 cheaper than the original so no way was an upgraded one, which I find so disappointing. I asked again for a refund and was told the original amount would be refunded within 3-5 days.”

Helpful Report

Posted 7 years ago

I'm very sorry to hear of your disappointment regarding your flower gift Christine. I have taken a look into this and as you have already mentioned I can see that you have been in contact with our Customer Support Team who have looked into this further and that this has now been rectified. Thank you

Posted 7 years ago

“I had asked after I placed an order to change the message on it as I had it incorrect. I got email back confirming that. The recipient in England, received 2 of the same plant on different days. I hope I don't get billed twice for that. I haven't received my bill yet so cannot check it. One other one that went to Scotland, the post office left message saying they had put it in a coloured garbage bin, which is okay. Unfortunately the colour was wrong and it was put in the neighbours bins. they went looking and found the plant. I have used Bunches for sometime as I live in Canada and found it convenient before. The other 2 orders were received correctly.”

Helpful Report

Posted 7 years ago

I'm really sorry to hear this Monica. We will be in touch with you shortly but in the meantime if you would like to get in contact with our Customer Support Team you can by calling either 0800 626 249 or at flowers@bunches.co.uk . Thank you

Posted 7 years ago

“Something spontaneous came up, ordered flowers on 2nd at 2pm/3pm, paid extra to be delivered on the 3rd to Swindon. So on the 3rd no delivery, i rang them they could not fix it but were quick enough to return guaranteed next day delivery extra charge which i didn't care about money i need it to be delivered on the 3rd (special occasion), so after the conversation they couldn't do anything so i asked for a delivery refund and they guranteed to be delivered then on 4th because at the flowers were back in stock... once refund got proceed on their system, they delayed the delivery until the 5th :/ was not happy, easy to talk over the phone and were friendly but service very poor so rated 2 stars only!”

Helpful Report

Posted 7 years ago

I'm very sorry to hear of your disappointment regarding the delivery of your gift Marek. I have taken a look into this and as you have already mentioned I can see that you have been in contact with our Customer Support Team who have looked into this further and that this has now been rectified. Thank you

Posted 7 years ago

Bunches.co.uk is rated 4.7 based on 202,032 reviews