Bunches.co.uk Reviews

4.7 Rating 202,008 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 202,008 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“For the price I received the smallest box of chocolates, a very very small bunch of flowers that the buds had already started to open”

Helpful Report

Posted 7 years ago

“I paid nearly £40 for a bunch of flowers that didn’t look anything like they did on the website and were far smaller than expected. I will never purchase from this website again.”

Helpful Report

Posted 7 years ago

Thank you for your review. I'm so sorry to hear you have been disappointed with your recent gift. If you would like to contact us via phone on 0800626249, or alternatively via email to flowers@bunches.co.uk, we will be more than happy to resolve this with you. Kind Regards Bunches

Posted 7 years ago

“Arrived and lovely but certainly NOT in bud. Wondering how long they will last! I am the reprecent.”

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Posted 7 years ago

“Not all bad. The delivery was as requested. The recipient of the order was disappointed - I think the photo of the item was misleading, making the goods appear more than they actually are. The item was overpriced for what was in it.”

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Posted 7 years ago

“The flowers were good but there was no card attached so the recipient had no idea who they were from.”

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Posted 7 years ago

Thank you for your review. I'm so sorry to hear this. If you would like to contact us via phone on 0800626249, or alternatively via email to flowers@bunches.co.uk, we will be more than happy to discuss this with you. Kind Regards Bunches

Posted 7 years ago

“The last couple of orders with you have been quite disappointing in terms of quantity not as the the pictures on your web site wher orders are made..”

Helpful Report

Posted 7 years ago

Thank you for your review. I'm so sorry to hear you have been disappointed with your recent gifts. If you would like to contact us via phone on 0800626249, or alternatively via email to flowers@bunches.co.uk, we will be more than happy to discuss this with you. Kind Regards Bunches

Posted 7 years ago

“The flowers were wilted on arrival And not so many as the picture mislead”

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Posted 7 years ago

“My mother in laws the bunch of flowers she received for mothers day were not very satisfactory as they were limp and quite closed up.”

Helpful Report

Posted 7 years ago

Thank you for your review. I'm really sorry to hear the flowers arrived like this. If you would like to contact us via phone on 0800626249, or alternatively via email to flowers@bunches.co.uk, we will be more than happy to look into this further and rectify this matter for you. Kind Regards - Bunches

Posted 7 years ago

“The flowers were delivered on the day expected Saturday 10th March in readiness for Mothers Day. They were put into water and instructions followed in terms of cutting stems and keeping in cool room. However both the flowers and the leaves faded very quickly. By Tuesday they were wilting and by Friday had to be thrown away. We buy fresh flowers on a regular basis and have always been pleased with longevity etc. We have previously purchased from all different suppliers both florists, supermarkets and M&S and never had problems, even with Moonpig.com. However this is the first time we used Bunches, which were more expensive and much poorer quality and lasted such a short time. Would not recommend.”

Helpful Report

Posted 7 years ago

“I have used bunches a lot over the years and unfortunately it seems that your standards are not what they used to be, flowers seem to be in very poor condition having brown edges to them and lots of heads either missing or falling off, this combined with the withdrawal of the bag of free chocolates that used to come with them has meant I will be looking elsewhere in future”

Helpful Report

Posted 7 years ago

Thank you for your review. I'm really sorry to hear about your disappointment. If you would like to contact us via phone on 0800626249, or alternatively via email to flowers@bunches.co.uk, we will be more than happy to look into this further and rectify this matter for you. Kind Regards - Bunches

Posted 7 years ago

“After using Bunches in the past and always being satisfied I ordered some flowers for Mothering Sunday and paid an extra fee for a card. After speaking to my Mother earlier this week she said the flowers hadn't recovered from their journey in the post very well at all, and she'd had to dispose of some of them and that she thought the card to be of poor quality. I've since seen the card and I agree with her. Not what I've experienced from this company in the past”

Helpful Report

Posted 7 years ago

“Delivery not left with neighbours- returned to Royal Mail and wilted overnight. Not what you expect to see!”

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Posted 7 years ago

“My sister only received the flowers on Monday and in someone else’s office :(delivery was set for Friday Plus I had asked that they contact her which they did not do I live in South Africa and would love to spoil loved ones overseas with flowers and gifts but the service really disappointed me”

Helpful Report

Posted 7 years ago

“I have sent numerous e-mails regarding the very poor quality of the miniature roses sent for mother’s day to my mother in law all of which have been ignored. I have used Bunches for years and regard myself as a very good customer so to be ignored has been very disappointing. The roses arrived mostly dead which as they were for mother’s day was extremely upsetting. I hope this will be acknowledged and not ignored!!!”

Helpful Report

Posted 7 years ago

Thank you for your review Sonia, I'm very sorry to hear of your disappointment regarding your recent planter gift. I have spoken to my colleagues with our our Customer Support Team and unfortunately it does that as yet we have not not received any emails from you and this would be the reason to why we have not been in contact to discuss this issue. We would be very happy to look into this matter further, please could you contact us on either flowers@bunches.co.uk or 0800 626 249. Thank you.

Posted 7 years ago

“The postal service did not heed any of the information I gave and the flowers were not delivered until two days later. This was after complaints mad via email and phone calls. The flowers were not as numerous as expected, but they were however, very beautiful, once they had a good feed. Thank you”

Helpful Report

Posted 7 years ago

Thank you for your review Tracey, I'm very sorry to hear of your disappointment regarding the late delivery of you recent flower gift. We would be very happy to look into this matter further, please could you contact our Customer Support Team on either flowers@bunches.co.uk or 0800 626 249. Thank you .

Posted 7 years ago

“Flowers arrived a day late although ordered in plenty of time”

Helpful Report

Posted 7 years ago

Thank you for your review Alison, I'm very sorry to hear of your disappointment regarding the late delivery of your recent flower gift. We would be very happy to look into this matter further, please could you contact our Customer Support Team on either flowers@bunches.co.uk or 0800 626 249. Thank you.

Posted 7 years ago

“I used to use bunches alot and was always really impressed. I decided to use them again for mothers day but I was really disappointed to see that there are no longer free chocolates included and the price has increased”

Helpful Report

Posted 7 years ago

Thank you for your review Paula, I'm very sorry to hear of your disappointment regarding the two issues you have raised. We would be very happy to discuss these with you further, please could you contact our Customer Support Team on either flowers@bunches.co.uk or 0800 626 249. Thank you.

Posted 7 years ago

“I've used Bunches for several years but Mothers Day was such a disappointment. I ordered a plant in a zinc cup and saucer and mam got a pink watering can. How can that order get mixed up!”

Helpful Report

Posted 7 years ago

Thank you for your review Elizabeth, I'm very sorry to hear this and for all the disappointment this issue has caused. We would be very happy to look into this matter further if you could please contact our Customer Support Team on either flowers@bunches.co.uk or 0800 626 249. Thank you.

Posted 7 years ago

“Why show possibility of next day delivery if you can’t? Requested delivery on 7th. Flowers arrived13th not in very good shape. Post code had been incorrectly put down so no idea where they’d been. Very disappointed. PS normally such good service”

Helpful Report

Posted 7 years ago

Thank you for your review Pauline, I'm very sorry to hear of your disappointment regarding the late delivery of your recent flower gift. We would be very happy to look into this matter further if you could please contact our Customer Support Team on either flowers@bunches.co.uk or 0800 626 249. Thank you.

Posted 7 years ago

“It was not worth the price for £20 the flowers were lifeless and squashed and the cake was cracked.”

Helpful Report

Posted 7 years ago

Thank you for your review, I'm very sorry to hear of your disappointment regarding your recent flower gift. We would be very happy to look into this matter further if you could please contact our Customer Support Team on either flowers@bunches.co.uk or 0800 626 249. Thank you

Posted 7 years ago

Bunches.co.uk is rated 4.7 based on 202,008 reviews